The Sycamores

Norton Road, Wakefield WF1 3PB
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9.4 47 Reviews
  • The Sycamores, Wakefield
The Sycamores care home in Wakefield provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, nutritious tasty meals, while catering to dietary requirements.

Show The Sycamores on the Map

Care Provided by The Sycamores

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Steven Hague (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Sycamores

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,165
    • Self-Funded Residential Dementia Care from £1,215
    • RESPITE Self-Funded Residential Care from £1,165
    • RESPITE Self-Funded Residential Dementia Care from £1,215
  • (these prices are only a guideline, please contact The Sycamores to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors Welcome


  • Parking

  • Free parking.


The Sycamores Reviews (47)

Total of 47, showing 21-40
9.4

The Sycamores has a Review Score of 9.4 (9.447) out of 10, based on 23 reviews in the last 2 years. Over all time The Sycamores has 47 reviews.

Overall Experience

  • 23
  • 21
  • 1
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Date Published

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Review from L P (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been very positive and my mother has felt happy and settled since the very first day (almost a year ago). However, she is reasonably mobile and able to get to the toilet alone. I would have concerns if this was not the case, having observed other residents.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Lynn,
Many thanks for taking the time to review our home. We are delighted at how well Mum settled in. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to The Sycamores family.


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Review from Jane C (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the standard of care provided at The Sycamores. Dad is well looked after and very settled. The furnishings are very dated.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Jane,
Many thanks for taking the time to review our home. It is our pleasure to care for your dad. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to The Sycamores family.


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Review from S F (Son of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Sycamores provide a clean, safe, warm and friendly environment which enables my mum to feel valued and involved in everything that happens on a daily basis. The menu choice for meals is varied and is good. Entertainment is provided, bingo etc and several special occasions, singing acts and crafting
displays supplement these. The Sycamores is run well with all staff being very friendly and treating every resident with dignity.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to The Sycamores family.


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Review from Wendy B (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! What can I say? The home is amazing. Staff are always so caring and friendly. My mum is very settled and content. Mum always says she loves it here. Food always looks good although I haven't eaten it.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Wendy, many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and The Sycamores family.


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Review from Cheryl M (Sister of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely and cannot do enough for you. They will go above and beyond to help the residents settle in. The manager is always available and has a hands-on approach to all situations.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Cheryl, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the team at The Sycamores.


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Review from Lilian H (Sister of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I went to visit my sister with my son, we were welcomed in by very polite staff and guided to the lift. I thought the care home was very clean, light and an excellent place for her to be cared for.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Lilian, many thanks for taking the time to review our home. It is our pleasure to care for your sister and it goes without saying you and your son are always welcome at The Sycamores. Your kind words are greatly appreciated and I will of course pass them on to Steve and our colleagues.


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Review from Jean S (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into The Sycamores Care Home from hospital, she could barely walk and had never been in a care home. On arrival, me and my sister were greeted by so many lovely, genuine carers, we were told by a young man anything Mum wanted or needed they would ensure she would get it. My mum has been
bathed, fed lovely meals, nothing is too much trouble. After only four days, we can see a huge improvement, they even do Mum's laundry. So many nice things about this care home, we know Mum is getting well looked after.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Jean, many thanks for taking the time to review our home. It is our pleasure to care for your Mum and we are delighted that she has settled in so quickly. Your kind words are greatly appreciated and I will of course pass them on to Steve and The Sycamores family.


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Review from N J (Husband of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There seems to be a shortage of staff and the ones that are there find it difficult to do all the jobs. The washing of the resident's clothes is really good.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our care home. It is our pleasure to care for your wife.
In relation to the points raised, Sycamores care home is always staffed safely and appropriately for the needs of the residents.
All feedback is welcomed and allows us to continually develop our service.
Your comments are appreciated and I will of course pass them on to the manager and the team at The Sycamores.


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Review from Sharon W (Cousin of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident of the Sycamores for 1.5 years. I regularly visit about twice a week and I have always found the manager and administrator to be excellent, caring, efficient and welcoming. All the carers, cleaners and kitchen staff have very high standards. The Sycamores is very clean,
tidy and organised. The residents are always cared for very well and treated with respect. The activities coordinator keeps residents entertained and interested, to give them a better quality of life.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Sharon, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to Steven and the colleagues at The Sycamores.


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Review from K W (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted in May 2022 to a "discharge to assess" bed. This is our first experience of a care home as a family, and we were very impressed with the overall standard and the care and compassion shown by the staff. Mum has settled in quickly, as a result, while we await her assessment and discharge.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Kay. Many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted that she settled in so quickly. Your kind words are greatly appreciated and I will, of course, pass them on to Steven and the colleagues at The Sycamores.


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Review from Dianne G (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to The Sycamores after being discharged from hospital and he liked it straight away. The environment and food were excellent and staff caring and friendly. The home helped my father to become more independent and confident and we were able to take him out regularly prior to his discharge
home. All the staff and residents signed cards for him when he was leaving. Plenty of activities throughout the days also.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Dianne, many thanks for taking the time to review our home. It was our pleasure to care for your Dad and he is already missed by all the Sycamores' staff. Your kind words are greatly appreciated and I will of course pass them on to Steve and the colleagues.


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Review from Anne R (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum settled in very quickly at The Sycamores. The staff are very friendly, especially one member of staff, in particular. Mum is always happier when he is working as he's extremely helpful and caring. The only thing I would say is the home needs more staff and the communication between staff and relatives
could be better, but overall, Mum seems happy.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Anne, Many thanks for taking the time to review our home. All feedback is greatly appreciated and helps us to maintain and improve our already high standards. Sycamores are actively recruiting and we fully expect to be fully staffed in the next few weeks. We are delighted that Mum has settled in so well. Your kind words and comments are greatly appreciated and I will of course pass them on to Steve and my colleagues at The Sycamores.


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Review from Julie H (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into The Sycamores really well. The staff are really friendly. Mum is so fond of one member of staff, in particular, he really is so good with her. Just to say you could do with some more staff and a little bit more communication between staff and relations.

Reply from Paul Millar, Marketing Manager at The Sycamores

Dear Julie, Many thanks for taking the time to review our home. All feedback is greatly appreciated and helps us to maintain and improve our already high standards. Sycamores are actively recruiting and we fully expect to be fully staffed in the next few weeks. We are delighted that Mum has settled in so well. Your kind words and comments are greatly appreciated and I will, of course, pass them on to Steve and my colleagues.


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Review from A B (Wife of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far, my husband appears to be well looked after. He says he enjoys his meals and is comfortable with everything.

Reply from The Sycamores, Home Manager at The Sycamores

Thank you for taking the time to write your kind review. We are really pleased your husband is happy and settled at The Sycamores. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team that work hard to deliver high standards of quality care.


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Review from Gill S (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident here for 7 months - both as respite and permanent. I can't praise the staff enough - her care has been of the highest quality. Despite living 250 miles away from the home, any worries and concerns about my mum's health and care were quickly allayed due to the staff's helpfulness,
patience and support, as they've explained procedures and routines at every stage. As for my mum, she has enjoyed the food, the activities, and the social side of the home as well as the company of her carers - she will miss them. The manager, as with all the staff, has been approachable and easily accessible, which allowed the transfer of my mum to another home to run smoothly and efficiently. The only reason we have moved our mum is to be nearer family. If we could have moved the home too, we would've done as she's been very happy there.

Reply from The Sycamores, Home Manager at The Sycamores

Thank you so much for your lovely comments, Gill. It was a pleasure to have been trusted to care for your Mum during what was a difficult year due to the pandemic. She is missed at the home both by staff and residents. We hope she is settling well in her new home.


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Review from Garry R (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional, warm, considerate and attentive staff. Good location and facilities, ease of access. Excellent staff communication who appear committed and supportive.

Reply from The Sycamores, Home Manager at The Sycamores

Thank you, Garry, for taking the time to write your kind review. We are really pleased your Mum is happy and settled at The Sycamores. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team, who work hard to deliver high standards of quality care.


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Review from J S (Sister of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly.
Well organised re testing.
They appear to be considerate when dealing with my sister, and she seems content in her surroundings.

Reply from The Sycamores, Home Manager at The Sycamores

Thank you, for taking the time to write your kind review. We are really pleased your sister is happy and settled at The Sycamores. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care.


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Review from Valerie G (Respite Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff pleasant and eager to please. Nothing is too much to ask of them. The chef even came to see me to ask if everything is ok and if I had any requests.

Reply from The Sycamores, Home Manager at The Sycamores

Thank you, Valerie, for taking the time to write your kind review. We are really pleased you have enjoyed your stay at The Sycamores and have taken the time to write such lovely comments. We value all feedback as it helps us to improve our service where required.
I will share your feedback with my staff team as this helps us to improve and deliver good quality care to all our residents.


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Review from G T (Son-in-law of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and caring service provided.

Reply from The Sycamores, Home Manager at The Sycamores

Thank you, Gerry, for taking the time to write your kind review. We are really pleased your mother-in-law is happy at The Sycamores, your comments and feedback are really appreciated. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care.


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Review from Robert O (Son of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care has been excellent. The staff are caring and friendly and welcoming to visitors (COVID excepted). The place is clean, light and airy and we can ask for anything within reason.
During COVID the home has offered Skype calls which have been very reassuring.
The only issue we have had
is when my mother first went into the home, her dentures were mislaid and still not replaced.

Reply from Steven Hague, Home Manager at The Sycamores

Thank you, Robert, for your kind words. We are so pleased you are happy with the care your mother is receiving. We understand how difficult times are currently, so knowing Skype calls are working well for you is very helpful. I will pass on your feedback to the team who work hard to deliver high standards of quality care.


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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for The Sycamores is calculated as follows: ( (180 Excellents x 5) + (62 Goods x 4) + (21 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 275 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sycamores is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

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Steve Hague

Job Title: Home Manager

Joined: 2015

Steve Hague has been the Home Manager at The Sycamores for eight years. His ‘can-do’ attitude is appreciated by social services and local discharge teams; who know they can ring Steve and he will attempt to make space for a new resident, no matter what time of the day or week.


Steve operates a tight ship and is regularly full, due to the reputation he has created.


“We have activities running every day and encourage all residents to get involved and to socialise.


Steve’s personal hobbies include one of his lesser-known skills fly fishing and he spends many hours fly tying.
The Care Team at The Sycamores strives to deliver the highest levels of care to our residents.


Our trained, experienced and compassionate Care Team will devise a bespoke care plan so you can rest assured your loved one will receive the best possible care.


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Sandra Ambler

Job Title: Administrator

Joined: 2015

Sandra Ambler has worked at The Sycamores for six years.


She is the first friendly face you see when you visit the Wakefield care home.


The Sycamores is a busy care home, and the admin side is dealt with efficiently and quickly by Sandra, who enjoys her job. Every resident and family member will talk to Sandra at some point, who attempts to organise and sort out any issues, quickly.


Sandra is so appreciated that she recently won the Burlington Care Award for Support Staff of the Year, and it's clear that she deserved it.


Sandra loves her job and enjoys the fact that every day is different.


Outside work, Sandra is a keen baker and cake decorator and is regularly booked up by family and close friends. These works of art are beautiful and a world away from admin!


Daniel

Daniel Collins

Job Title: Senior Carer

Joined: 2016

Daniel joined Social Care straight from College aged 16 working within the kitchens and housekeeping .
Aged 18 Daniel was offered a position within the Care team and has grown within the role to position of Senior Carer. A position he has held for the last 2.5 yrs
Daniel's ultimate goal is Nursing and he is studying towards his Nursing qualifications.
Daniel believes that Caring for the older generation is a vocation and not just a job and loves being part of the Sycamores family where residents and colleagues all support each other , "Its like being part of an extended family ".