The Sycamores

Norton Road, Wakefield WF1 3PB
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9.4 47 Reviews
  • The Sycamores, Wakefield
The Sycamores care home in Wakefield provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, nutritious tasty meals, while catering to dietary requirements.

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Care Provided by The Sycamores

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Steven Hague (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Sycamores

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,165
    • Self-Funded Residential Dementia Care from £1,215
    • RESPITE Self-Funded Residential Care from £1,165
    • RESPITE Self-Funded Residential Dementia Care from £1,215
  • (these prices are only a guideline, please contact The Sycamores to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors Welcome


  • Parking

  • Free parking.


The Sycamores Reviews (47)

Total of 47, showing 41-47
9.4

The Sycamores has a Review Score of 9.4 (9.447) out of 10, based on 23 reviews in the last 2 years. Over all time The Sycamores has 47 reviews.

Overall Experience

  • 23
  • 21
  • 1
  • 1
  • 1

Date Published

47
12
14
23
24

Review from J G (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I have only recently been able to visit my mother again after lockdown, this review can only relate to the time before then.
My mother was assisted by myself, my sister and carers 4 times a day before moving to residential care. I have found the staff, for the most part, to be caring and aware of
my mother's needs. The food is excellent and Mum's en-suite room comfortable, containing many personal possessions. I regret that due to lack of time and staff, my mother was not able to retain her ability to walk short distances.

Reply from Steven Hague, Home Manager at The Sycamores

Thank you, Jan, for taking the time to write your kind review. We value all feedback as it helps us to improve our service where required. I will pass on your feedback to the team who work hard to deliver high standards of quality care.


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Review from Mike P (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems to be very well cared for. The staff are friendly, helpful and approachable. She has a good choice of food although her appetite is not what it was. She gets prompt medical help when needed.

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Review from Chris C (Son of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my mother and father have been resident in The Sycamores for around 3 years. The care they have received in that time has been fantastic. My sister and I live overseas and it brings great comfort to us to know Mum and Dad have been looked after when they have been unable to look after themselves.
Mum recently passed on and the way The Sycamores handled it could not have been better. I am very grateful to the staff for all they do to care for Mum and Dad.

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Review from H C (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for 12 months, during that extremely upsetting time the staff have been there for both my mum and myself. They have helped my mum to settle although this is an ongoing day to day battle. The home is a very friendly place, the food looks really nice and my mum enjoys her meals.
The home has recently been decorated although ti was homely before even more so now. I have been supported fully throughout this year and I know when I leave mum she is safe.

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Review from M W (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed by the admin lady who was very helpful and friendly. Kitchens were spotless and my mother, who can be picky, said the food was excellent. Her room at the rear of the building was dark, but that is luck of the draw. All in all the staff were friendly and helpful.

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Review from Sharon W (Friend of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I and 2 other people visited a friend of ours who is a resident at The Sycamores. As we entered through the main door there was a strong smell of cat urine and also on the main corridor. I mentioned this to a male member of staff, he said no one had complained about this before and his attitude was
quite arrogant. He asked a female member of staff if she could smell anything and she said she couldn't. I said he was obviously becoming very complacent. When I mentioned this to my friend who is a resident, she said a cat came into her bedroom. As I walked back along the corridor there were 2 dishes of pet food behind a door. I was not very happy with the male member of staff's attitude. Clearly, the cat is not properly house trained. This is not hygienic for the residents. The carpet in the entrance and the main corridor needs steam cleaning.

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Review from Julia B (Daughter of Resident) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Sycamores for the past 10 months and was very well cared for, I cannot thank the staff enough for being so kind to my dad and to me .
I would recommend the home to anyone who finds themselves in need of care .

Reply from Steve Hague, Home Manager at The Sycamores

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Through our team of compassionate staff, we strive to provide the highest possible level of care to our residents and support their families as much as possible. We are pleased to hear this has been your experience.


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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for The Sycamores is calculated as follows: ( (180 Excellents x 5) + (62 Goods x 4) + (21 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 275 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sycamores is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

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Steve Hague

Job Title: Home Manager

Joined: 2015

Steve Hague has been the Home Manager at The Sycamores for eight years. His ‘can-do’ attitude is appreciated by social services and local discharge teams; who know they can ring Steve and he will attempt to make space for a new resident, no matter what time of the day or week.


Steve operates a tight ship and is regularly full, due to the reputation he has created.


“We have activities running every day and encourage all residents to get involved and to socialise.


Steve’s personal hobbies include one of his lesser-known skills fly fishing and he spends many hours fly tying.
The Care Team at The Sycamores strives to deliver the highest levels of care to our residents.


Our trained, experienced and compassionate Care Team will devise a bespoke care plan so you can rest assured your loved one will receive the best possible care.


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Sandra Ambler

Job Title: Administrator

Joined: 2015

Sandra Ambler has worked at The Sycamores for six years.


She is the first friendly face you see when you visit the Wakefield care home.


The Sycamores is a busy care home, and the admin side is dealt with efficiently and quickly by Sandra, who enjoys her job. Every resident and family member will talk to Sandra at some point, who attempts to organise and sort out any issues, quickly.


Sandra is so appreciated that she recently won the Burlington Care Award for Support Staff of the Year, and it's clear that she deserved it.


Sandra loves her job and enjoys the fact that every day is different.


Outside work, Sandra is a keen baker and cake decorator and is regularly booked up by family and close friends. These works of art are beautiful and a world away from admin!


Daniel

Daniel Collins

Job Title: Senior Carer

Joined: 2016

Daniel joined Social Care straight from College aged 16 working within the kitchens and housekeeping .
Aged 18 Daniel was offered a position within the Care team and has grown within the role to position of Senior Carer. A position he has held for the last 2.5 yrs
Daniel's ultimate goal is Nursing and he is studying towards his Nursing qualifications.
Daniel believes that Caring for the older generation is a vocation and not just a job and loves being part of the Sycamores family where residents and colleagues all support each other , "Its like being part of an extended family ".