Albemarle

Baxtergate, Hedon, Hull HU12 8JN
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8.5 4 Reviews
  • Albemarle, Hull
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Care Provided by Albemarle

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jessica Costa (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
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Albemarle Reviews (4)

8.5

Albemarle has a Review Score of 8.5 (8.521) out of 10, based on 4 reviews in the last 2 years. Over all time Albemarle has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
0
1
4
0

Review from Victoria H (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is currently a resident at Albemarle care home. The home is lovely and clean and there is always plenty of staff on hand to help. The staff are all lovely and I find them to be very caring. I was worried about putting Mum into a home but I feel much happier because she is here. It is also very secure
and as Mum has a tendency to wander this puts my mind at ease.

Reply from Jessica Costa, Manager at Albemarle

Thank you for sharing your experience! We are so glad to hear that Albemarle has brought you peace of mind and that your mum is well cared for. Our team takes pride in creating a clean, secure, and caring environment for all residents. It's wonderful to know that you feel confident and happy with the support your mum is receiving. We truly appreciate your kind words and will share them with our dedicated staff. Thank you again.


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Review from Julie W (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Albermarle has gone above and beyond for both my parents. Dad passed away in December 2023 after 2 1/2 years in their care, he wasn’t the easiest and knew exactly what he wanted and kept everyone on their toes. The staff were always patient with him even when he pressed the emergency button for a chocolate
bar, well it was an emergency to him I suppose. Mum is currently in Albermarle and the care has been amazing. Everyone is really caring and goes above and beyond. The manager has been amazing too and her door is always open if you need to chat and quick to action on any concerns. Thank you for the excellent care and support not only to my parents but to me as well. What a fantastic team.

Reply from Jessica Costa, Home Manager at Albemarle

Thank you so much for sharing your heartfelt experience with us. It's heartening to hear how Albermarle has not only provided exceptional care for your parents but has also supported you through this challenging time. We understand the unique needs and quirks of each resident, and we're grateful for the opportunity to have cared for your dad with patience and understanding. Your words truly touch us, and we're honoured to continue providing compassionate care for your mum.


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Review from D L (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst my Mum was a resident of Albemarle she was treated with care and dignity by all the staff.
We found the residents were kept safe and well cared for. The home is very secure.
There were always plenty of drinks and snacks offered to the residents in between meal times.
Background music is played
in the reception area which is really nice for people with Dementia and TV lounges where friendships are made with other residents.

Reply from Jessica Costa, Home Manager at Albemarle

Thank you very much for your kind review which we appreciate very much. It was an honour for us to support your mum.


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Review from Marie S (Friend of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Albemarle to anyone looking for a care home for their family members as it has friendly and caring staff and a welcoming atmosphere. The manager is always there to answer any questions you may have.

Reply from Cameron Innes, Marketing & Communications Coordinator at Albemarle

Thank you for your review, we are over the moon to receive such praise about Albemarle.


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Current Review Score: 8.5 (8.521)

Overview of Review Score

The Review Score of 8.5 (8.521) out of 10 for Albemarle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Albemarle is calculated as follows: ( (34 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.84 Points relating to the number of positive Reviews for Albemarle is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 4 Positive Reviews ÷ 8.6 = 0.465

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Albemarle

What types of Care is Albemarle registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Albemarle provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Albemarle have?

There are 43 Single Rooms.

What are the Facilities & Services at Albemarle?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Albemarle to the centre of Hull?

6.3 mile(s) as the crow flies, distance by road may be significantly further.