Priory Care Residential Home

11 Priory Road, Cottingham HU16 4RR

9.7 82 Reviews

Funding & Fees Guide for Priory Care Residential Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care £750 – £1,000
Self-Funded Residential Dementia Care £750 – £1,000
RESPITE Self-Funded Residential Care £700 – £850
RESPITE Self-Funded Residential Dementia Care £750 – £850

All room prices are based on the bedroom size and facilities available.

(these prices are only a guideline, please contact Priory Care Residential Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Stairlift

Television point in own room

Wheelchair Access

Order by:

Review from David S (Son of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience

My sister and I had to try and pick a suitable care home for my father who was coming out of hospital needing palliative care. The welcome we received, along with a viewing of the facilities immediately made this home stand out above the others we had viewed. After moving my father in, we had time to

look more closely and were relieved to find that the whole place was absolutely spotless, with good security, and above all, the most wonderful staff. My father soon moved towards the end of his life, after which, five family members stayed with my father over three days. There was a lovely lounge for us to use with drinks and snacks always available, plus the food that was provided for us whenever we needed it, we wanted for nothing. Thinking about the staff fills me with gratitude because they were the most wonderful, sensitive, caring group of people I have ever had the pleasure of spending time with. They made our emotional journey completely stress free. Thank you so much, everyone.

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Review from Sally P (Niece of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience

My auntie went into Priory Care initially as a respite resident. Having Dementia she was unable to take care of herself properly at home and with family doing as much as possible we were unable to give her the round the clock care and company she needed due to our own circumstances.
As soon as we

walked into Priory Care it felt right. She is so happy there and we are content that she is being looked after and enjoying herself daily. The staff are brilliant and she regularly tells us about her daily activities. They keep it fun and full of life. They provide stability and a proper home. When we can't always get there to visit, we know she is safe and in great hands. The staff are friendly, approachable and nothing is too much trouble.

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Review from Diane C (Daughter of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience

It was an exceptionally difficult decision for us to make, on Mum's behalf, however, all the staff have treated Mum with dignity and respect and I have been reassured by the continued level of support. If Mum wants to join in any of the many activities, then that's great, however, if she needs some

quiet time in her room the carers check on her frequently.
Mum doesn't always want to eat and this is flagged up to us if it becomes a concern, which again assures us that her needs are being met. The staff on a whole are wonderful, truly caring about their residents. Lots of stimuli provided by the team ensures that health and social aspects of the resident's lives can be and are improved. In many ways, it has been a step forward.
One concern, however, is the availability of fans to cool the resident's rooms or lounge area as these operate on a shared basis.
Thank you, everyone, for all your care, attention, laughs and such a friendly environment. We positively made the right choice for Mum.

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Review from Anne T (Daughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience

Our mum has now been in this care home for 10 months, initially as respite following serious health problems and a time in hospital. Ideally, she would like to be living back in her own house but that is not realistic. The home is kept extremely clean and tidy and the staff are professional and caring.

I especially liked the duck eggs that were at the home around Easter time. Mum had loved watching them hatch and then seeing them grow for the short time they remained at the home.

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Review from S R (Niece of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience

Priory is a very friendly, welcoming place for residents and visitors. My relative can, at times, display very challenging behaviour due to illness yet the staff are always caring. They respond to him calmly, listen to him and I feel that he is safe there and well looked after, whatever is happening.

The staff contact us promptly if there are any issues.
The home is always clean and is modern and bright with age-appropriate pictures. My uncle enjoys the food and it's good that the residents are given choices.

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Review from Lynne R (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother was very comfortable and happy the last couple of months in Priory Care Residential Home. I felt she got the best care she could possibly have.

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thanks for the review Lynne.

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Review from Jill F (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

At times, meal times have been mixed up with food orders/requests.
On two occasions have forgotten to bring food to the resident's room.
Rooms are modern but very small and dark.
Food in the evening made by care staff should be a much higher standard.
Staff asked to do too much, including evening

meals.

Reply from Laura Bismor, Manager at Priory Care Residential Home

As per conversation with the care manager last week, we confirmed that your dad was offered lunch/tea but as he was busy, he refused and we returned at a later time. The room your dad is in you chose personally, we did offer you other rooms that were brighter and bigger, and you chose the room in question, so think this is unfair to mention. We have over and above staffing numbers at all times. Evening meals are prepped and cooked by the kitchen staff not care staff. Only special last minute request by residents are then cooked by care staff in the evening, as no request is too big for our team.

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Review from K C (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

The home is advertised as having daily activities for residents and it is also mentioned on a board with pictures in the lounge. On various visits during the week and weekends by family and friends since August we've only seen 2 occasions where any activity is being done. Staff don't seem to interact

with residents very often they are usually on the computer with their back to the residents or chatting.

Some of the things on the television I don't feel are appropriate for people suffering from dementia ie Jeremy Kyle (lots of shouting). I feel that music from various eras would be more suitable. Some staff go out of their way to inform you what's happening with your relative whereas with some it feels like hard work and that you are putting them out.

All in all we are happy with the care she receives. Mum seems happy and settled. I feel there are some areas for improvement however.

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you for review. Following a look at your mum's notes, I can confirm as a snapshot from 5th Jan - 19th Jan, your mum took part in, film afternoons, manicures, daily walk multiple times, exercise routines - multiple times, games, hand massage, colouring to name a few activities. I have requested for the care manager to organise a review so you can view the notes yourself and discuss other areas to advise us on how we communicate this information. Please contact me for details.

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Review from Helen B (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

We feel my mum is happy in the home, however, some staff appear to be more interested in my mum than others. On several occasions when visiting, friends and family have noticed that there don't appear to be activities going on even though they are up on the board. I believe that some of your staff are

going above and beyond but some just do what is required.

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you for review. Following a look at your mum's notes, I can confirm as a snapshot from 5th Jan - 19th Jan your mum took part in, film afternoons, manicures, daily walk multiple times, exercise routines - multiple times, games, hand massage, colouring to name a few activities. I have requested for the care manager to organise a review so you can view the notes yourself and discuss other areas to advise us on how we communicate this information. Please contact me for details.

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Review from B R (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff are always pleasant and caring, nothing is too much trouble. The home is very clean and comfortable.
The facilities suit my mother very well.
I give 10 out of 10 for everything and everyone.

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Review from Rob J (Son of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience

Excellent, clean and well-run care home with really great staff.
Just attended the residents Christmas party which was really nice. The staff had put a lot of effort into making it a special day for the residents and their family members.

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Review from Mary T (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

The staff are all very caring and we feel as though we are listened to when we had concerns and that Mum is in safe hands. No complaints but a couple of suggestions. Residents in shared rooms need to have a curtain or screen between beds, that can be pulled across for their dignity when having personal

care e.g. Washing, changing etc. Also, bed bound are not included in activities for more mobile residents, so for them could you provide something e.g. Hand and foot massage or someone to just come into their rooms and spend quality time talking to them etc.

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Review from Dan (Son of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience

All the staff treat my Dad with respect and provide a high standard of care at all times and always contact the family if they have any concerns or any problems arise.

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Review from David P (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience

The home is well run and well managed. Small details are attended to quickly when noted. All of the staff respond quickly and accept - point of contact, responsibility. Care provided is of an exceptional quality and delivered with an understanding of the importance of dignity and personal privacy. The

staff and shift management are helpful and friendly and engage well with the residents. Issues are dealt with immediately. We are satisfied and impressed.

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Review from E N (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very warm and welcoming, very attentive to residents.

The only issue is there is not always much choice for main meals at lunchtimes.

Rooms are kept very clean and also warm with doors to open if it's a nice day.

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Review from R M (Son of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience

I cannot fault Priory Care Home. All the staff are friendly, caring and approachable. My father was made to feel very welcome on his arrival and has adapted to life in the care home.
The premises are very clean and the décor and surroundings are modern and of a high standard/quality.

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Review from Anne P (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience

Myself and my sister feel our mum is extremely well cared for by very caring staff. We feel she is treated with respect and dignity at all times, which is very important to us. Her room is kept immaculate along with the communal areas.
According to Mum, the food at meal times is excellent.
It is very

important to us to know she is in a safe and caring environment.
Overall we are very pleased with the Priory Care Home and would recommend it.

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Review from Julie M (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience

My mother is treated with care and consideration by the staff and management, and I have found everyone to be friendly and approachable. Any problems or issues have been dealt with quickly and tactfully. The standard of cleanliness in the home is excellent, and laundry is also excellent. My only slight

disappointment is that maybe they could do a bit more in the way of activities though I do realise that sometimes it can be difficult getting elderly people to join in!! Overall, I am very pleased with my mothers care. Thank you.

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Review from Sara J (Daughter of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience

The staff have been amazing with my father. He is much calmer and happier now in the home. I cannot thank them enough. They seem to really like dad and enjoy having him in the home.

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Review from Joanna H (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience

Priory Care Home was fantastic during the transition phase of settling mum into their dementia unit providing me with regular phone calls. Mum settled within a few days and has enjoyed the company of the staff and other residents. She is so expertly cared for, safe, clean and dressed appropriately.

This was not the case when she was living alone. She does miss her garden and would value activities based on gardening if appropriate. I would not hesitate in recommending Priory Care Home.

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Meet the Team (34)

Elaine Bismor

Job Title: Registered Manager

Joined: 2015

Elaine Bismor is the care home Manager and Owner, She is a very hand’s on Manager who believes that a Care home should always feel warm, inviting.
Elaine has worked in the care industry all her working life, and has owned Priory care since 2015 and now runs the home with her family. She is also registered manager at The Old Coach house - Hessle and she was as a nurse at Hull Royal Infirmary.

In her job role Elaine has the overall responsibility for the smooth running of the home and to make sure the residents are receiving the best care possible at all times by being a proactive hands on manager. Elaine manages the staff team to a very high standard ensuring that home meets and exceeds the various demands of inspection and all regulations.

Elaine has a string qualifications including but not limited to:
Nursing degree
NVQ’s in health and social care level 4
City and Guilds Registered Manager Award Level 4
End of life Care Level 5
Safeguarding of adults
Various dementia awareness courses

She is also one of our dignity champions for the home

Laura Bismor

Job Title: Manager

Joined: 2007

I have worked in the home for 16 years. I am a trained accountant and HR specialised and hold an NVQ in health and social care and other management qualifications.

I am part of running the day-to-day business future-proofing the business for years to come.

I love working in a caring environment on a daily basis, we are always having a laugh and joking around the home and ensuring the residents are living a fulfilled life.

Our favourite is the pub and bingo afternoons.

We celebrate all staff members' personal and professional goals and encourage all relatives to join in with home daily activities.

Adele Escano Pineda

Job Title: Care Manager

Joined: 2021

19 years experience in care
12 years experience as a manager. I feel that I am very compassionate, loyal, driven, proactive in promoting positive culture, supportive, fair and honest.

I always put the residents at the centre of the care to promote person-centred care. Sensitive to the needs of residents as well as with family support. Promote high standards.

I enjoy running a staff team and helping others become better at their own positions.

Wendy Simpson

Job Title: Senior

Joined: 2015

Meet Wendy! She is in her 5th year here at Priory Care. Wendy is a Senior and says “One of the reasons I love my role here is because I love to make a difference to residents life for the better” #meettheteammonday #carestaff #staffappreciation #makingadifferencetogether

Tracy Lythe

Job Title: Senior Carer

Joined: 2019

I have recently been promoted to Senior Carer in the home. I have worked at Priory Care since 2019.

I love my job and especially like to work in the Dementia Unit, keeping the residents busy with cooking and dancing around the lounges.

I try every day to make the residents smile and try and make their lives a little more fulfilled.

We have a hardworking team at home and all work together to ensure the smooth running of the home.

Kath Peterson

Job Title: Receptionist

Joined: 2020

I started at Priory in Feb 2020, not long before we went into lockdown with Covid-19.

I had not worked in a caring environment before, so I found it quite challenging, to begin with. As we had no visitors there were lots of phone calls, Facetime calls etc.
with family members. My main job role is meet and greet, which I enjoy as I get to know the families. I have completed online training which helps to understand the roles of my colleagues as well as my own role. My previous job was in a busy reception, so I hope I brought some of my skills with me. I enjoy talking with the lovely residents and helping in any way I can to make their lives better.

Phil Vine

Job Title: Handyman

Joined: 2018

Everyone meet Phil, our handyman.

Phil loves his job.

He says that keeping busy is what he loves and helping people makes him happy.

Marie Ward

Job Title: Housekeeping Supervisor

Joined: 2020

I have worked at priory care for a year and a half, my job role is housekeeping supervisor.

I love the job I do and working in the care industry.
A massive part of this is down to the residents, seeing them happy and interacting with them daily. It's very rewarding for both myself and the residents.

Mandy Waite

Job Title: Housekeeper

Joined: 2021

I want to say, what a lovely place to work, I love you all

Nutthanicha Desforges

Job Title: Laundry Assistant

Joined: 2017

I enjoy my job in the laundry and really like talking to the residents, seeing them happy makes me happy.

Olubukola Gbolahan

Job Title: Night Senior

Joined: 2022

I love working at Priory Care Residential because they have embedded the principles of Diversity, Equity and Inclusion (DEI) which makes it enjoyable and easier to work. Literally, they make the work, work for everyone. The management has created a vibrant and friendly atmosphere to provide support for the development of each member of staff both professionally and personally.

I feel privileged to support others to live their lives to the fullest and help improve their quality of life. I am very passionate about my role and being able to make a genuine difference is so fulfilling and rewarding. I feel so blessed to be part of a team who put the individual needs of each resident at the centre of what they do.

I hold a Level 3 Diploma in Health and Social Care (NVQ3), Mandatory training for health care assistants, 15 care standards certificates, numerous in-house training and additional training sponsored by the company.

I make sure I engage well with residents, delivering a top-notch personalised care service, showing compassion as well as maintaining their privacy and dignity when providing care. I also have the ability to communicate, persuading them to make and sustain positive changes while their confidentiality is maintained.

Okonkwo Chisom Divine

Job Title: Care Assistant

Joined: 2023

I very much enjoy working with this care home because we have one goal, caring for the resident, the care assistants are very nice to each other and we all are team players, taking proper care of the residents.

I enjoy working in care because I love making a difference in the lives of the resident, seeing them happy and relaxed gives me satisfaction

Michelle Brooks

Job Title: Care Assistant

Joined: 2019

I have worked for the company for around 3 years with a little break in between.

I have worked in care for 12+ years in all aspects including dementia and hold my NVQ level 2.

I love care work as I like to help people and have a naturally caring nature.

I currently do the main activities

Ngozi Lemchi

Job Title: Care Assistant

Joined: 2022

It is safe to say that working in care is for people who do care genuinely for others.

My job allows me to offer help, and support to the residents and meet their daily needs.

Putting a smile on the face of a resident, making them laugh, and giving reassurances are the gratification I need to get going.

Micah Omenazu

Job Title: Care Assistant

Joined: 2022

I am a Loving, compassionate, honest, humble and dedicated carer with more than a year of UK healthcare experience, the care home is neat, well organized, dedicated to clients' satisfaction and has no tolerance of prejudice or racism.

The Care industry gives me the opportunity to help people who can't help themselves. It also helps me to reflect on life.

I have full healthcare training and am still undergoing more training.

I would like to progress to Senior carer, manager, etc.

I ensure by delivering my care duties professionally and with compassion, putting myself in the resident's shoes. I treat them the way I will treat my parents.

Olawumi Durotoye

Job Title: Senior Care Assistant

Joined: 2023

I have recently joined the senior team.

Ayodeji Olukanni

Job Title: Care Assistant

Joined: 2023

I have joined the team at Priory Care as a care assistant.

Wendy Oyeyoila

Job Title: Care Assistant

Joined: 2023

I have joined the team as a care assistant and my passion is to care for the elderly.

Chinonso Lebeonu

Job Title: Night Senior

Joined: 2023

I am part of the night senior team caring for the residents through the night time.

Nwanneamaka Okonkwo

Job Title: Night Carer

Joined: 2022

I work as part of the night staff team.

Phebe Adewuji

Job Title: Care Assistant

Joined: 2022

I work as a care assistant at Priory Care.

Chidima Obi

Job Title: Care Assistant

Joined: 2022

I work as a care assistant at Priory Care.

Wanvisa Parkins

Job Title: Housekeeper

Joined: 2020

I work as a housekeeper at Priory Care Home.

Wakil Gana

Job Title: Medication Trained Carer

Joined: 2022

I am a qualified medication-trained carer at Priory Care. I care for residents and administer medications

Wanna Buckinghaam

Job Title: Kitchen Assistant

Joined: 2023

I work in the kitchen, I cook and clean to the highest standard.

Nutthanicha Desforges

Job Title: Laundry Assistant

Joined: 2017

I am in charge of the laundry system in the home.

Rita Gonclaves

Job Title: Care Assistant

Joined: 2021

I work as a carer in the home and help take care of residents.

Kritsada Broadbent

Job Title: Housekeeper

Joined: 2023

I work as part of the housekeeping team in the home and ensure everything is cleaned to the highest standard.

Ade Balogun

Job Title: Medication trained carer

Joined: 2022

I work in the home administering medication and caring for the residents. I love my job and helping all the residents on a daily basis.

Kim Graves

Job Title: Care Assistant

Joined: 2019

I enjoy assisting the residents in their everyday lives and making them smile.

Glen Ohara

Job Title: Maintenance Person

Joined: 2012

I am in charge of all the maintenance issues around the home. I complete all improvements and general upkeep around the home.

Jan Zagoras

Job Title: Housekeeper

Joined: 2022

I work as part of the housekeeping team in the home keeping everything fresh and following infection control.

Nittaya Hannam

Job Title: Kitchen Assistant

Joined: 2017

I work in the kitchen cooking and cleaning and assuring all meals are of high quality.

Oksana Mandybura

Job Title: Care Assistant

Joined: 2022

I came over from Ukraine in the war and started working for the care home. I enjoy helping the residents every day and improving my English speaking skills.

Priory Care Residential Home

Care Provided by Priory Care Residential Home

Good to Know

Funding & Fees Guide for Priory Care Residential Home

Facilities