Priory Care Residential Home

11 Priory Road, Cottingham HU16 4RR
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9.7 82 Reviews
  • Priory Care Residential Home, Cottingham
Priory care Residential Home is a privately-owned Cottingham care home providing professional, individual and compassionate care in a friendly, welcoming environment.

The home has undergone a full refurbishment in the recent years and now has a residential unit with large lounge area, access to the garden area, dedicated activity space and its own hairdressers. Upstairs is a specialised dementia unit with a sensory garden in the grounds of the home.

The last section of the home is the palliative/end of life care part, which is complete with large bright rooms, facilities for families to stay overnight, a kitchenette area and a family lounge area perfect for the full family to visit.

It aims to be more than just a standard care facility as it strives to make each resident's home a place where they can retain independence, personal freedom and live out their lives with enjoyment and fulfilment.

The staff have many years of experience providing care to older people in a welcoming and friendly atmosphere, where all services are designed to ensure that care home residents are happy and that individual care needs are met. Care workers treat all residents as they would wish to be treated themselves and believe that while old age, dementia or confusion might mean they can no longer live alone, it should not mean any loss of privacy, dignity or respect.

Priory Care accept private clients as well as local authority-funded clients, and welcomes day care visitors and those who have short-term respite needs.

Care Provided by Priory Care Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elaine Bismor (Registered Manager)
  • Admission Criteria
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Priory Care Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £750 – £1,000
    • Self-Funded Residential Dementia Care £750 – £1,000
    • RESPITE Self-Funded Residential Care £700 – £850
    • RESPITE Self-Funded Residential Dementia Care £750 – £850
  • All room prices are based on the bedroom size and facilities available.


  • (these prices are only a guideline, please contact Priory Care Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Priory Care has a large car park for all visitors to use free of charge


Priory Care Residential Home Reviews (82)

Total of 82, showing 81-82
9.7

Priory Care Residential Home has a Review Score of 9.7 (9.689) out of 10, based on 23 reviews in the last 2 years. Over all time Priory Care Residential Home has 82 reviews.

Overall Experience

  • 56
  • 23
  • 2
  • 1
  • 0

Date Published

82
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16
23
59
Overall Experience  Overall Experience 4.0 out of 5

Priory Care has recently been taken over and I must say I am very impressed, the standards have improved 100%, the staff, the care, very clean. The renovations are fantastic, all credit to the new owners. My mum was very well looked after and I would like to thank all staff at the home. Thank for everything
you did for my mum.

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Overall Experience  Overall Experience 5.0 out of 5

Having taken over the care home in October 2015 the new owners and team are making great inroads in turning this home into a very safe and caring environment. The substantial building programme has been a bit messy but you can see what the end results will be, although the previous interim management
and carers did their best under very difficult circumstances.
Having visited my mum most days until her sadly passing away in April 2016, I have had a first hand view of all the improvements that are being made, and not once have I had any concerns about the care my mum and for that matter the other residents received while I was visiting.

Facilities

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Priory Care Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Priory Care Residential Home is calculated as follows: ( (201 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 264 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Care Residential Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2017

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (34)

Elaine

Elaine Bismor

Job Title: Registered Manager

Joined: 2015

Elaine Bismor is the care home Manager and Owner, She is a very hand’s on Manager who believes that a Care home should always feel warm, inviting.
Elaine has worked in the care industry all her working life, and has owned Priory care since 2015 and now runs the home with her family. She is also registered manager at The Old Coach house - Hessle and she was as a nurse at Hull Royal Infirmary.


In her job role Elaine has the overall responsibility for the smooth running of the home and to make sure the residents are receiving the best care possible at all times by being a proactive hands on manager. Elaine manages the staff team to a very high standard ensuring that home meets and exceeds the various demands of inspection and all regulations.


Elaine has a string qualifications including but not limited to:
Nursing degree
NVQ’s in health and social care level 4
City and Guilds Registered Manager Award Level 4
End of life Care Level 5
Safeguarding of adults
Various dementia awareness courses


She is also one of our dignity champions for the home


Laura

Laura Bismor

Job Title: Manager

Joined: 2007

I have worked in the home for 16 years. I am a trained accountant and HR specialised and hold an NVQ in health and social care and other management qualifications.


I am part of running the day-to-day business future-proofing the business for years to come.


I love working in a caring environment on a daily basis, we are always having a laugh and joking around the home and ensuring the residents are living a fulfilled life.


Our favourite is the pub and bingo afternoons.


We celebrate all staff members' personal and professional goals and encourage all relatives to join in with home daily activities.


Adele

Adele Escano Pineda

Job Title: Care Manager

Joined: 2021

19 years experience in care
12 years experience as a manager. I feel that I am very compassionate, loyal, driven, proactive in promoting positive culture, supportive, fair and honest.


I always put the residents at the centre of the care to promote person-centred care. Sensitive to the needs of residents as well as with family support. Promote high standards.


I enjoy running a staff team and helping others become better at their own positions.


Wendy

Wendy Simpson

Job Title: Senior

Joined: 2015

Meet Wendy! She is in her 5th year here at Priory Care. Wendy is a Senior and says “One of the reasons I love my role here is because I love to make a difference to residents life for the better” #meettheteammonday #carestaff #staffappreciation #makingadifferencetogether


Tracy

Tracy Lythe

Job Title: Senior Carer

Joined: 2019

I have recently been promoted to Senior Carer in the home. I have worked at Priory Care since 2019.


I love my job and especially like to work in the Dementia Unit, keeping the residents busy with cooking and dancing around the lounges.


I try every day to make the residents smile and try and make their lives a little more fulfilled.


We have a hardworking team at home and all work together to ensure the smooth running of the home.


Kath

Kath Peterson

Job Title: Receptionist

Joined: 2020

I started at Priory in Feb 2020, not long before we went into lockdown with Covid-19.


I had not worked in a caring environment before, so I found it quite challenging, to begin with. As we had no visitors there were lots of phone calls, Facetime calls etc.
with family members. My main job role is meet and greet, which I enjoy as I get to know the families. I have completed online training which helps to understand the roles of my colleagues as well as my own role. My previous job was in a busy reception, so I hope I brought some of my skills with me. I enjoy talking with the lovely residents and helping in any way I can to make their lives better.


Phil

Phil Vine

Job Title: Handyman

Joined: 2018

Everyone meet Phil, our handyman.


Phil loves his job.


He says that keeping busy is what he loves and helping people makes him happy.


Marie

Marie Ward

Job Title: Housekeeping Supervisor

Joined: 2020

I have worked at priory care for a year and a half, my job role is housekeeping supervisor.

I love the job I do and working in the care industry.
A massive part of this is down to the residents, seeing them happy and interacting with them daily. It's very rewarding for both myself and the residents.


Mandy

Mandy Waite

Job Title: Housekeeper

Joined: 2021

I want to say, what a lovely place to work, I love you all


Nutthanicha

Nutthanicha Desforges

Job Title: Laundry Assistant

Joined: 2017

I enjoy my job in the laundry and really like talking to the residents, seeing them happy makes me happy.


Olubukola

Olubukola Gbolahan 

Job Title: Night Senior

Joined: 2022

I love working at Priory Care Residential because they have embedded the principles of Diversity, Equity and Inclusion (DEI) which makes it enjoyable and easier to work. Literally, they make the work, work for everyone. The management has created a vibrant and friendly atmosphere to provide support for the development of each member of staff both professionally and personally.


I feel privileged to support others to live their lives to the fullest and help improve their quality of life. I am very passionate about my role and being able to make a genuine difference is so fulfilling and rewarding. I feel so blessed to be part of a team who put the individual needs of each resident at the centre of what they do.


I hold a Level 3 Diploma in Health and Social Care (NVQ3), Mandatory training for health care assistants, 15 care standards certificates, numerous in-house training and additional training sponsored by the company.


I make sure I engage well with residents, delivering a top-notch personalised care service, showing compassion as well as maintaining their privacy and dignity when providing care. I also have the ability to communicate, persuading them to make and sustain positive changes while their confidentiality is maintained.


Okonkwo

Okonkwo Chisom Divine

Job Title: Care Assistant

Joined: 2023

I very much enjoy working with this care home because we have one goal, caring for the resident, the care assistants are very nice to each other and we all are team players, taking proper care of the residents.


I enjoy working in care because I love making a difference in the lives of the resident, seeing them happy and relaxed gives me satisfaction


Michelle

Michelle Brooks

Job Title: Care Assistant

Joined: 2019

I have worked for the company for around 3 years with a little break in between.


I have worked in care for 12+ years in all aspects including dementia and hold my NVQ level 2.


I love care work as I like to help people and have a naturally caring nature.


I currently do the main activities


Ngozi

Ngozi Lemchi

Job Title: Care Assistant

Joined: 2022

It is safe to say that working in care is for people who do care genuinely for others.


My job allows me to offer help, and support to the residents and meet their daily needs.


Putting a smile on the face of a resident, making them laugh, and giving reassurances are the gratification I need to get going.


Micah

Micah Omenazu

Job Title: Care Assistant

Joined: 2022

I am a Loving, compassionate, honest, humble and dedicated carer with more than a year of UK healthcare experience, the care home is neat, well organized, dedicated to clients' satisfaction and has no tolerance of prejudice or racism.


The Care industry gives me the opportunity to help people who can't help themselves. It also helps me to reflect on life.


I have full healthcare training and am still undergoing more training.


I would like to progress to Senior carer, manager, etc.


I ensure by delivering my care duties professionally and with compassion, putting myself in the resident's shoes. I treat them the way I will treat my parents.


Olawumi

Olawumi Durotoye

Job Title: Senior Care Assistant

Joined: 2023

I have recently joined the senior team.


Ayodeji

Ayodeji Olukanni

Job Title: Care Assistant

Joined: 2023

I have joined the team at Priory Care as a care assistant.


Wendy

Wendy Oyeyoila

Job Title: Care Assistant

Joined: 2023

I have joined the team as a care assistant and my passion is to care for the elderly.


Chinonso

Chinonso Lebeonu

Job Title: Night Senior

Joined: 2023

I am part of the night senior team caring for the residents through the night time.


Nwanneamaka

Nwanneamaka Okonkwo

Job Title: Night Carer

Joined: 2022

I work as part of the night staff team.


Phebe

Phebe Adewuji

Job Title: Care Assistant

Joined: 2022

I work as a care assistant at Priory Care.


Chidima

Chidima Obi

Job Title: Care Assistant

Joined: 2022

I work as a care assistant at Priory Care.


Wanvisa

Wanvisa Parkins

Job Title: Housekeeper

Joined: 2020

I work as a housekeeper at Priory Care Home.


Wakil

Wakil Gana

Job Title: Medication Trained Carer

Joined: 2022

I am a qualified medication-trained carer at Priory Care. I care for residents and administer medications


Wanna

Wanna Buckinghaam

Job Title: Kitchen Assistant

Joined: 2023

I work in the kitchen, I cook and clean to the highest standard.


Nutthanicha

Nutthanicha Desforges

Job Title: Laundry Assistant

Joined: 2017

I am in charge of the laundry system in the home.


Rita

Rita Gonclaves

Job Title: Care Assistant

Joined: 2021

I work as a carer in the home and help take care of residents.


Kritsada

Kritsada Broadbent

Job Title: Housekeeper

Joined: 2023

I work as part of the housekeeping team in the home and ensure everything is cleaned to the highest standard.


Ade

Ade Balogun

Job Title: Medication trained carer

Joined: 2022

I work in the home administering medication and caring for the residents. I love my job and helping all the residents on a daily basis.


Kim

Kim Graves

Job Title: Care Assistant

Joined: 2019

I enjoy assisting the residents in their everyday lives and making them smile.


Glen

Glen Ohara

Job Title: Maintenance Person

Joined: 2012

I am in charge of all the maintenance issues around the home. I complete all improvements and general upkeep around the home.


Jan

Jan Zagoras

Job Title: Housekeeper

Joined: 2022

I work as part of the housekeeping team in the home keeping everything fresh and following infection control.


Nittaya

Nittaya Hannam

Job Title: Kitchen Assistant

Joined: 2017

I work in the kitchen cooking and cleaning and assuring all meals are of high quality.


Oksana

Oksana Mandybura

Job Title: Care Assistant

Joined: 2022

I came over from Ukraine in the war and started working for the care home. I enjoy helping the residents every day and improving my English speaking skills.