Beech Tree House Care Home has a Review Score of 9.4 (9.446) out of 10, based on 8 reviews in the last 2 years. Over all time Beech Tree House Care Home has 36 reviews.
Review from Anne H (Daughter of Resident) published on 8 December 2023
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Review from Beverely I (Daughter of Resident) published on 30 November 2023
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Review from Mike F (Son of Resident) published on 2 August 2023
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Review from C H (Sister of Resident) published on 13 April 2023
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Review from Adrian H (Partner of Resident) published on 6 April 2023
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Review from SusanT (Daughter of Resident) published on 6 April 2023
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Review from Sandra F (Daughter of Resident) published on 6 April 2023
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Review from B H (Sister of Resident) published on 21 March 2023
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Review from D C (Brother of Resident) published on 17 March 2023
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Review from Angela T (Daughter of Resident) published on 28 February 2023
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Review from G C (Daughter of Resident) published on 30 January 2023
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Review from J B (Grandson of Resident) published on 5 October 2022
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Reply from Katie Barnett, Marketing Administrator at Beech Tree House Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from B D (Daughter of Resident) published on 10 August 2022
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Review from Anne W (Friend of Resident) published on 9 August 2022
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Review from M S (Daughter of Resident) published on 15 July 2021
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Review from Caroline C (Niece of Resident) published on 31 March 2021
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Reply from Olivia Shields, Marketing Assistant at Beech Tree House Care Home
Thank you, Caroline, for letting us know how we are doing at Beech Tree House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from K H (Son of Resident) published on 18 August 2020
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Reply from Olivia Shields, Marketing Assistant at Beech Tree House Care Home
Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from Christine M (Daughter of Resident) published on 15 June 2020
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Reply from Olivia Shields, Marketing Assistant at Beech Tree House Care Home
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from J R (Partner of Resident) published on 3 June 2020
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Reply from Olivia Shields, Marketing Assistant at Beech Tree House Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
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Review from Ian W (Son of Resident) published on 2 June 2020
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Reply from Olivia Shields, Marketing Assistant at Beech Tree House Care Home
Thank you, Ian, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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The Review Score of 9.4 (9.446) out of 10 for Beech Tree House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.646 for Beech Tree House Care Home is calculated as follows: ( (62 Excellents x 5) + (34 Goods x 4) ) ÷ 96 Ratings = 4.646
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Beech Tree House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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