Bluebell House

408 Boothferry Road, Hessle HU13 0JL
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7.9 9 Reviews
  • Bluebell House, Hessle
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Care Provided by Bluebell House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Owner
  • Joan Todd
  • Person in charge
  • Tracy Heckford (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (15)

Funding & Fees Guide for Bluebell House

  • Funding Types Accepted
  • Self funding (Private)
  • NHS Continuing Healthcare (CHC) Funding

Facilities

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Bluebell House Reviews (9)

7.9

Bluebell House has a Review Score of 7.9 (7.875) out of 10, based on 1 reviews in the last 2 years. Over all time Bluebell House has 9 reviews.

Overall Experience

  • 6
  • 2
  • 1
  • 0
  • 0

Date Published

9
0
0
1
8

Review from Suzanne B (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say thank you for your care, kindness, and compassion.
You are all a wonderful team and you gave great comfort and security to me and my sisters, especially Mum. We first noticed Mum using a knife and fork, which she had not used in a year. You encourage her independence and helped her
gain more confidence. Her difficulty in articulating her speech and anxious moments settled. You are all very special and make a real difference to people. Thank you.

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Review from Mandy H (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam went into Bluebell in September 2022. I would like to thank all of you for the love and care you all showed towards her. Sadly, she died yesterday and you made everything reassuring and supported my mam and my family at this difficult time. This felt like a proper family home. You are a fantastic
team and thank you for everything

Reply from Jane Tanner, Manager at Bluebell House

Thank you so much for your kind words, it certainly boosts staff morale. Your mum was a pleasure to care for, she was a lovely lady.


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Review from Karen C (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe it's been a year since my 95-year-old father went into Bluebell House care home, it was a difficult and upsetting decision for the family. But a year on it was the right decision. He has a lovely room with many of his own things in it, he can see the Humber Bridge from his room where
he used to work. He also has a landline phone with his original number so family and friends can ring him any time. He very much likes routine so regular mealtimes are a hit. He loves the food (home cooked). All the staff are very caring and supporting and accommodating to him and to the family. He says he has slept well since the day he went in. As a family, we have peace of mind and reassurance that he is been cared for 24hrs a day, in a warm and friendly environment.

Reply from Jane Tanner, Manager at Bluebell House

Thank you so much for your kind words it really means a lot to us all, your Dad is a pleasure to care for and it is lovely to see him so settled and happy.


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Review from Karen B (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family chose Bluebell over three years ago, as the care home for our Mum following a stroke and diagnosis of vascular dementia, Alzheimer's and depression. Our priority was a residence which could provide a caring, comfortable environment for Mum but also supportive engaged staff for the family,
especially as two of her three children live abroad. Although Mum has family and friends who were frequent visitors, we also needed regular communication and assurance of Mums ongoing physical and mental health between visits. The care she received has been first class and all of the staff have been exemplary and provided Mum with both physical and mental support way beyond their regular responsibilities, even offering their own mobiles for video calls during COVID-19 restrictions. Unfortunately, Mums health has deteriorated recently and she is now in hospital but we will always be grateful for the kindness, dignity and affection she received during her time at Bluebell.

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Review from Sarah G (Friend of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend received kindness, reassurance, excellent care and support when she needed it the most.


Carers were gentle and responsive to her needs/deteriorating health.


She was treated with respect and dignity at all times.


All staff were friendly, had time to talk when needed and nothing was

too much trouble.

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Review from Jakki (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been living here since August 2018. The staff are very caring and have good interaction with the residents, the senior carers go out of their way to keep you informed and updated. It is a very homely and warm place, with a lovely garden. The meals are appetising and varied. There is also
regular entertainment going on. Unfortunately, our mum has recently been taken ill and the carers have gone out of their way to give us support at this difficult time, and always have time for us.
I would highly recommend this home to anyone who has to choose somewhere for their family member when they need 24-hour care.

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Review from Carol (Daughter of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been recently in Bluebell House. All the staff are very caring with the residents and the relatives. He enjoyed his stay, receiving excellent care. The other residents were happy and well cared for. The home has a friendly atmosphere with very good home cooked meals. I would recommend Bluebell
House to anyone who requires full-time care.

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Review from Jayne S (Daughter of Resident) published on 9 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Bluebell House for the last 10 months of her life. The staff are generally friendly, treating the residents with respect and I would go as far as to say love.
My mum has dementia and often panicked. She was always reassured.
The care at the end of her life was second to none. She was
turned and cared for as I would have done. The family were also supported.

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Review from Steven P (Son-in-law of Resident) published on 18 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Please be careful of this home.
My father in law is being made to leave as his dementia is causing behavioural issues they have not disclosed to us.
Spoke with them yesterday and all was fine, got a call today saying he needs to leave as they have been having issues with him recently.


Be careful

you may think all is well but things change very quickly with the owners.


You cannot rely on what they tell you.


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Current Review Score: 7.9 (7.875)

Overview of Review Score

The Review Score of 7.9 (7.875) out of 10 for Bluebell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Bluebell House is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.125 Points relating to the number of positive Reviews for Bluebell House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Bluebell House

What types of Care is Bluebell House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bluebell House have?

There are 32 Single Rooms and 4 Couples/Companion Rooms.

How far is Bluebell House to the centre of Hessle?

0.7 mile(s) as the crow flies, distance by road may be significantly further.