Goole Hall

Swinefleet Road, Goole DN14 8AX
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8.7 16 Reviews
  • Goole Hall, Goole
Goole Hall is an exclusive care home in Goole set in four acres of a substantial private garden and orchards. Goole Hall is CQC rated as good and has a number of rooms that are charged at funding rate with no top ups. It offers short- and long-term dementia and residential care, as well as respite and day care.

With a friendly and experienced team, residents are ensured the best care, thanks to the team's in-depth planning of holistic care packages.

Bedrooms are comfortable and well-equipped, while the homes lounges and seating areas provide residents with ample choice of spaces to relax and socialise in comfortable environments with specially-designed furnishings. Care has been taken throughout the home to ensure that the original house still retains the atmosphere of a family home.

The home has an experienced team of cooks who create delicious and nutritious home-cooked food. They also cater for special dietary requirements.

Goole Hall strives to deliver personalised care for older people as well as providing effective dementia care.

Carers are committed to respecting each individual's rights, privacy and dignity.

A comprehensive timetable of activities means that residents will always have something to do at the home, if they so wish.

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Care Provided by Goole Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome to visit anytime, although please respect the protected meal times.


  • Parking

  • There is a very spacious parking area on the home grounds.


Goole Hall Reviews (16)

8.7

Goole Hall has a Review Score of 8.7 (8.652) out of 10, based on 4 reviews in the last 2 years. Over all time Goole Hall has 16 reviews.

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Review from Malcolm B (Brother of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.
Excellent caring staff.

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Review from H A (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for two and a half years and her care has been very good. However, over the last six months or so it has been excellent. Thank you Goole Hall for all your patience.

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Review from Jean C (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for the last two years. Although Covid restrictions made it difficult at first, the staff have always been wonderful with her and very helpful and informative with us. She considers the staff to be her friends. Her room is comfortable and you are encouraged to take things to
make her feel more at home. As things have eased and visiting has become easier we have always been greeted with a friendly smile and a joke, but courteously. She enjoys the food and the increasing activities which have now been re-introduced. Special events, such as birthdays have been celebrated with her and they have provided a cake and made sure that she enjoys her special day. She has always been treated with respect, but friendliness. Any problems have been quickly resolved and we have been informed straight away.
The only problem I have had has been with the accounts department at head office, who seem to be disorganised at times, however, problems have been resolved.

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Review from I R (Son of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Goole Hall when she was no longer able to live independently. I have nothing but praise for the standard of care that she receives. All the staff are professional and caring in their approach.
The standard of food is very good. My mum always enjoys her meals.
Residents are invited
to join in a number of activities such as bingo and indoor bowls. Family events are organised such as coffee mornings and a recent Coronation lunch was held. The staff made a great effort to ensure that this was a fun day.
Recently, my mum has been rather poorly. The ongoing care my mum receives is exemplary.
Goole Hall staff are friendly and welcoming. They keep in contact with me about my mum’s needs and forthcoming events. I am so glad my mum is in such a caring, warm and safe place.

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Review from Howard L (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Goole Hall from September 2022 until January 2023 for respite care, while there the staff got him walking around with a frame which he was struggling to do before going in. We found the room warm and comfortable. All the staff were polite, always knocking before entering and always treating
Father with respect and dignity. Nothing was too much trouble, they were always willing to help with anything that he needed. Whenever he used his call button it never seemed long before someone was there. Meals were of good quality and varied cooked meals at midday, sandwiches early evening. Staff are always welcoming when we visited asking us to sign in and always taking us into the room and walking us out when time to leave. Father had his 85th birthday while in Goole Hall, they made him a cake and a bit of a fuss of him - making his day.
Father is now home and manages most things with a little help where needed. If ever I needed to go into a home I would have no problems picking this one.
Thanks to all staff.

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Review from Mark W (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the care of the team at Goole Hall for palliative care in November 2022. Everyone at Goole Hall cared for him exceptionally well; they were so caring, respectful, and above all, kind. Dad was very ill and sadly passed away, but the team at Goole Hall were so attentive; they looked after
Mum and me and my wife too, always updating us on how Dad was, giving us tea and lovely lunches for my mum too, whilst we sat with Dad.
Thank you, everyone, at Goole Hall - you were all amazing.

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Review from Julie D (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Goole Hall for three years now. She has dementia. They kept her safe during the pandemic as they were one of the few homes to stay covid free until she had had all four vaccinations. I can't say that I could have done the same. I know she's safe there.
The furniture may not be always
new but the staff care, a lot! She can be very difficult at times but they don't get cross with her but make her laugh so she quickly forgets to be difficult.
I'm more than happy with the care she gets.

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Review from Tracy W (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mother was taken to this home after spending 8 weeks in Hospital after suffering a stroke. This place is hell on earth. When she rang her bell because she needed to use the commode or the use of a bedpan she was told to just do her business in the bed and let them know when she has finished. 3 hours
later they came to clean her up. She had no pad on just a waterproof sheet under her which they just wiped after cleaning her up and she was left to lay back down on it. One night she had slipped to the bottom of her bed but because she has no use on the right-hand side of her body. She couldn't move herself back up the bed. She buzzed the staff for over 4 hours but no one came. She was given a jam sandwich for her tea every tea time, even though they knew she is diabetic and not allowed Jam. Thankfully we were able to get her out of there after 6 days.

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Review from Gail R (Daughter-in-law of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad-in-law past away on 1/8/2019 in Goole Hall just want to thank all the staff for looking after him so well and making his last week so easy for him nothing was too much for them and we could go anytime we wanted and stay the night with him you don't get lots of good care homes but Goole hall is
one of the best staff are lovely so thank you to everyone. x

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Review from Jane W (Granddaughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Goole Hall for all the love you gave to my grandmother, especially in her last few weeks. They went the extra mile to make sure she was comfortable and that we as relatives were looked after too.

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Review from Toni H (Niece of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my aunt this week and she was so happy and relaxed. The staff were very welcoming and able to answer any questions I had regarding my aunt's care. They had an event on and myself and my aunt were given a lovely tray of homemade cakes and pastries.
I really enjoyed my visit.

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Review from Rebecca H (Relative of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my relative at Goole Hall on a regular basis and the staff always make me feel very welcome and offer me a drink when I arrive. The care my relative receives is really good and the staff cannot do enough, not only for my relative but for other residents as well.

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Review from Susan M (Granddaughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my elderly grandmother who is always treated with dignity and respect. The home does have a wonderful atmosphere and there is always plenty of staff around to assist when need be.
Keep up the good work and I wish you all the very best in the festive period.

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Review from Helen M (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm overall happy with Goole Hall. The staff are great. The building could do with some updates i.e the lift!

Reply from Jill Cocking, Operations Manager at Goole Hall

Thank you for your review, the staff I am sure will be delighted with your feedback.
The home is due for a refurbishment starting next month, this includes a brand new lift.


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Review from S R (Sister of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother is well cared for and staff are very friendly. Food is good. Overall we are satisfied with Goole Hall.

Reply from Jill Cocking, Operations Manager at Goole Hall

Thank you for your review, I will pass this onto the staff, they will be delighted.


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Review from Colin T (Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good, the room is alright and the food is alright too. I am happy staying at Goole Hall. You get well looked after. The staff are good. The whole place is good.

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Current Review Score: 8.7 (8.652)

Overview of Review Score

The Review Score of 8.7 (8.652) out of 10 for Goole Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Goole Hall is calculated as follows: ( (30 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.089 Points relating to the number of positive Reviews for Goole Hall is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 4 Positive Reviews ÷ 5.6 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Goole Hall

What types of Care is Goole Hall registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Goole Hall provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Goole Hall have?

There are 18 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Goole Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Goole Hall to the centre of Goole?

1.5 mile(s) as the crow flies, distance by road may be significantly further.