The Hollies - Care Home

Ferriby Road, Hessle HU13 0HT
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8.1 9 Reviews
  • The Hollies - Care Home, Hessle
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Care Provided by The Hollies - Care Home

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Manuela Pouso Castelli (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Last Refurbishment: 2001
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
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The Hollies - Care Home Reviews (9)

8.1

The Hollies - Care Home has a Review Score of 8.1 (8.104) out of 10, based on 1 reviews in the last 2 years. Over all time The Hollies - Care Home has 9 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 1

Date Published

9
0
0
1
8

Review from Linda M (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has increasingly complex needs due to her dementia. Although it is early days we have seen the care, support and kindness of the staff to Mum and the family to be of a high standard, which has given us confidence that Mum will settle after experiencing four homes over just two months. All of the
staff we have met from the gardener/maintenance and catering to the carers and administrators have made mum and the family feel welcome and they are determined to ensure that mum's care plan reflects her particular needs. We are very grateful to the home and the recently completed refurbishment is an added bonus.
We are unable to comment on activities as we have had limited experience due to the short time mum has been in the home. She has enjoyed dancing to Elvis and being taken to Church.

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Review from Sandra B (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this place enough, Mum has been there for two years now and the care she has received has been exemplary in all ways. All the staff are so caring, friendly and very professional and keep us well informed. We visit regularly and it is always immaculately clean and well-presented, we are
always welcomed and they do a sterling job. Every member of staff has her interests at heart and does all they can to make her feel comfortable and safe. Thank you all for looking after our mum.

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Review from Tracy K (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed to go into a care home as she waited for a care package. This took 9 months and staff have been very helpful and supportive throughout her time there. They even helped us take her on a caravan holiday with her husband during the summer. What an excellent care home. Warm and friendly atmosphere.

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Review from A T (Wife of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Hollies for a couple of months now and has settled in well, all the staff stand out to me as they are absolutely wonderful, friendly, showing love, and compassion whilst reminding professional, showing him dignity and respect. The building itself is always immaculate, always feels
warm and welcoming. The gardens look super and always change with the seasons. Meal times are well catered for, and snacks and drinks are on offer too. The staff keep us well informed and update us with treatments etc.

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Review from Joanne R (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is a resident of The Hollies. She suffers from dementia and went into The Hollies in July 2021. For many of us, this isn't the ideal solution, and it is a difficult and emotional situation to be in. But the staff at The Hollies now feel like our extended family and have looked after Mum so well.
It has been such a positive, loving experience that my Mum and I have received and Mum is so happy. The staff are very caring, and these are difficult times with Covid-19. If there was a constructive comment I could make, it would be if any activities were open to families, they could be emailed in advance so that we had plenty of notice, in case we need to take time off work. Also, perhaps a quarterly newsletter emailed to families. Thank you so much for the work that you all do.

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Review from Martin S (Son of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went to the Hollies in Dec 2020. He had Parkinsons and related Dementia, including Lewy Body syndrome. At first he fought being there, he was confused and wondered what he had done wrong. He was a handful for the staff. Over time, the carers won him over with their kindness. Sadly Dad passed
away on the 6th July. At his funeral, there were three staff from the home and they were the first people to get a hug from me. I cannot thank them enough for how they cared for Dad and for the family, as we sat with him. They even turned his bed in the room so that we could be with him, they brought a sofa and at least one family member was with him all of the time leading up to his passing. There are so many people we would like to thank.

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Review from Brian T (Son of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of the Hollies for a while and with myself living and working abroad it's a great relief to know that my mum is in good hands. The staff are caring and professional in keeping me up to date and are willing to go the extra mile in trying to make my mother's stay as comfortable
as possible. Although my mum is suffering from loss of memory, it's clear that the staff are trying to include Mum, wherever possible, to give her the best quality of life and for that, I am grateful. I don't usually write reviews but on this occasion, I think all the staff deserve 5 stars. Thanks to you all, for caring.

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Review from Elvira J (Wife of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you want your loved ones to be well cared for, do not put them in this home! My husband was a resident at this facility. He died in June 2020. I wished I had never put him in there. He was taken into hospital in May 2020, it took them three weeks to ring the hospital to find out where he was. They
only bothered to phone the hospital when his care allowance had stopped. Not one person from the home attempted to ring me and offer any condolences. My husband was not looked after properly.

Reply from Cameron Innes, Marketing & Communications Coordinator at The Hollies - Care Home

Thank you for your review. We strive to deliver the highest standards of care and support to everyone who uses and has contact with our services, this includes family members. We always welcome open and honest dialogue, and therefore, would encourage anyone who is not entirely happy with the services we provide to contact our headquarters to discuss further. All concerns will be fully investigated, and we will acknowledge and apologise if and when things have gone wrong.


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Review from Pauline W (Niece of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, nothing is too much trouble for this team. The resident's needs come first and all staff are approachable and have residents best interests at the forefront of care given.

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Current Review Score: 8.1 (8.104)

Overview of Review Score

The Review Score of 8.1 (8.104) out of 10 for The Hollies - Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Hollies - Care Home is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.104 Points relating to the number of positive Reviews for The Hollies - Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 1 Positive Reviews ÷ 9.6 = 0.104

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Hollies - Care Home

What types of Care is The Hollies - Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hollies - Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Hollies - Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at The Hollies - Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Hollies - Care Home to the centre of Hessle?

0.2 mile(s) as the crow flies, distance by road may be significantly further.