The Limes

Scarborough Road, Driffield YO25 5DT
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9.5 58 Reviews
  • The Limes, Driffield
The Limes is a purpose-built residential care home designed to accommodate the needs of all their residents, which include residential care and specialist dementia care. Located near to the centre of Driffield town centre, offering many local shops and amenities.

The Limes provide daycare, respite and long term placements. The Limes has a highly motivated, caring staff group who constantly undergo new training programmes to ensure they are able to deliver the highest quality of care to all Residents.

The Limes Residential Home is one of Burlington Care's largest homes with 97 bedrooms in total, with a majority on the ground floor. Which offers a range of rooms to cater for the variety of resident needs and preferences. This includes rooms with en-suite facilities and rooms. The Home provides personal space for each resident in their bedroom.

New bedrooms are been added, which give a homely feel, allowing residents to feel like they are in a home from home.

The Limes can offer hospital beds, air mattresses, pressure cushions along with other aids to make your stay more comfortable.

Being involved in what is going on and taking part in fun activities is an essential part of life. The Limes' approach to residential care focuses on ensuring that a wide range of activities and social events are regularly organised, such as functions and events, film nights, card and board games and many more. Birthdays of residents are always celebrated. They encourage their residents to take part in the many activities available locally.

Burlington Care supports the provision of a healthy, nutritious and balanced diet for all residents. The approach to nutrition taken is based upon choice and quality for residents. They take pride in providing tasty, tempting meals for their residents.

Mealtimes are regarded as enjoyable social occasions for most residents, although those who wish to eat their meals in their own room

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Care Provided by The Limes

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 97 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Hart (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (93)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Limes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £935
    • Self-Funded Residential Dementia Care from £985
    • RESPITE Self-Funded Residential Care from £935
    • RESPITE Self-Funded Residential Dementia Care from £985

  • Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
  • (these prices are only a guideline, please contact The Limes to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome.


  • Parking

  • Parking is available


The Limes Reviews (58)

Total of 58, showing 21-40
9.5

The Limes has a Review Score of 9.5 (9.544) out of 10, based on 17 reviews in the last 2 years. Over all time The Limes has 58 reviews.

Overall Experience

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Date Published

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Review from H P (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has Alzheimer's, has been a resident of The Limes for approximately 10 months. During this time frame, every member of staff I have had contact with either by telephone or face to face has not only been professional, but also friendly, helpful and caring. When visiting, I observe staff interactions
with other residents, and although staff are busy, they not only have time for residents, they are also compassionate, patient, caring and treat residents with the utmost respect. The staff go above and beyond, for example, due to their knowledge of Mum and tenacity, achieving a correct diagnosis of a broken hip, which the hospital had missed. I am always kept in the loop and feel reassured if Mum needs anything or there are any concerns I will be contacted. Mum constantly tells me how 'lovely' the staff are. She is safe, stimulated, happy and treated by staff like a family member. Words cannot express my appreciation for all the staff do for her and am forever grateful.

Reply from Paul Millar, Marketing Manager at The Limes

Dear Heather, Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will, of course, pass them on to Tamyn and the colleagues at The Limes.


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Review from G H (Brother of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I consider The Limes to be a good, well-managed care home with standards that meet expectations. However, I do feel that residents should be bathed/showered more often than once a week, as this can adversely affect their wellbeing, appearance and self-respect, especially so for females who like their
hair to look and feel clean. Health monitoring and remedial actions could be better. These concerns may result from staff shortages as a result of Brexit and the covid pandemic but must be addressed now.

Reply from Paul Millar, Marketing Manager at The Limes

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Recruitment within the Social Care Industry is a challenge currently and is something we are working diligently on to ensure that our high standards are constantly met. Rest assured that all staffing requirements are continually met in relation to the needs of the home.
Your comments are greatly appreciated and I will, of course, pass them on to Tamyn and The Limes colleagues.


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Review from P K (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The home is understaffed - drastically. Since non-vaccinated staff were allowed back, there have been non-stop cases of covid. So it is clear the level of service is not as it should be. But I have no doubt the charges will go up again shortly.

Reply from Paul Millar, Marketing Manager at The Limes

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. In response to the points raised - the staffing levels at the home are always relevant and based upon the number of residents in the home and are monitored daily and adjusted accordingly in order that everyone is cared for appropriately and safely. I understand that this was recently conveyed in a discussion you had with the Home Manager. All home colleagues are still regularly Covid tested, vaccinated or not and rest assured we are doing everything possible to keep our residents protected. I will of course pass on your comments to the Home Manager who would welcome the opportunity to discuss further any concerns you may have.


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Review from Alan H (Son of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three years ago, my mother was visited and discreetly assessed whilst in hospital by the (then) manager. She reinforced a community worker's judgement that the home would be a good choice for Mum and her health/security issues. As power of attorney, I have visited ten other homes. Space, cleanliness
and good food are noticeable. Covid has been handled well by a consistent staff, including excellent leading carers, who always respond on the phone or in person, specifically with an update on Mum. Meeting the new manager, my wife and I came away with renewed confidence.

Reply from Paul Millar, Marketing Manager at The Limes

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will, of course, ensure that they are passed on to Tamyn and her colleagues at The Limes.


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Review from Lucy P (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to the carers and management for looking after my Dad. From the very start, they showed empathy to our situation and always made time to listen and provide advice and support on how to cope. My Dad went into The Limes at the time of Covid so we didn't properly experience
the home on a day to day basis. Which is such a shame but it was clear from speaking to all carers that each and every one are kind, caring and clearly passionate about their jobs. Most have been there over 10 years, which is a testament to the management. We did a huge amount of research on Care Homes that specialise in Alzheimer's and in my eyes, this is where the Limes stands out. They totally understand the complex needs of Alzheimer's, they understand the disease and that each person is different and that is what they did with my Dad, they treated him as an individual and went above and beyond to support his needs. We will be forever grateful. Thank you.

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Review from Hollie D (Granddaughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in the unfortunate position where I had to find some emergency respite care for my grandad when my grandma was in the hospital. I knew it was going to be a miracle to find somewhere such short notice, but when I phoned up The Limes, they put my mind at ease that they would be able to meet his
care needs. The quick-acting from the management and the staff meant that he was able to be there in a couple of hours! The care that he received when he was there was beyond exceptional, and staff always put my mind at ease knowing that he was safe. When he came home after a couple of weeks, he would often comment on how good 'the girls' were and how well they looked after him. Thank you all so much.

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Review from Susan I (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Choosing a home for Mum was made extremely difficult by the limitations placed on visiting during the pandemic. My sister and I had visited other homes, but as soon as we drove into the car park of The Limes, we immediately felt this was the right place for Mum. We were unable to look around, but having
spoken to the manager, we were reassured and Mum became a resident in October 2020. Whenever we ring the home, the staff are pleasant, helpful and supportive. They proactively ring us if there are any issues with Mum and keep us informed of her care. The staff that I have met on Skype calls and since visits have been allowed have always been cheerful, caring of Mum, full of warmth and aware of her needs. All the staff give the impression that they love the work they do, and that gives the home a happy and welcoming feel. I feel that Mum is treated as an individual, and I can not thank the home enough for all they do for her and the family.

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Review from Jeremy R (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the worst health crisis of our lifetimes and well beyond, the management and staff at The Limes have gone repeatedly above and beyond anything which could be reasonably asked. Words, fail me quite frankly, and it's a challenge to express my gratitude for the care, compassion and understanding
shown to my aged mother. The challenges faced every minute of every day have been monumental. There have been recent positive Covid cases at The Limes. It's nothing short of miraculous that the staff have kept it at bay for so long. They are a magnificent team and deserve so much credit. It's been extremely difficult to ensure visiting in the hiatus between lockdowns, but every effort has been made to ensure that residents are able to see their loved ones whenever this has been possible. If my mother has any well being or medical issues, the staff make contact to inform me of what's transpired. I'm humbled by their skills and genuine compassion. Thank you from the bottom of my heart.

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Review from Lynette G (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are warm, caring and welcoming. Going into care was not easy for Mum, but she was well supported, as were we her family during the time of adjusting to the huge change and afterwards.
The home is really well run and has a good culture. It was possible to have frequent discussions and debates
about Mum's care, and this resulted in collaborative care. I really felt like the staff had Mum's best interests at the heart of their care provision.

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Review from P D (Wife of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the manageress and staff very supportive of my husband since he moved into this home in January 2020. He has settled very well here and is much more comfortable with his status un case since he has been here, which has been a vast improvement in his general demeanor from the previous care
home and less stressful for me The home is beautifully looked after, as is my husband and the staff is friendly and caring.

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Review from Bronia T (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Limes accepted both my parents following Mum having had a period in hospital and Dad having stayed with us. Dad has relatively mild dementia and Mum was not at all well, but they couldn't return to us due to us having two hospital doctors living with us during the COVID crisis!
We investigated
a few homes, and settled on The Limes, although it wasn't the closest, as we were most happy with the care it offered. the The manager, the admin officer, and all the staff, were helpful, kind and caring. They were very well cared for. Mum has complex needs - gluten free meals, various dressings and medication and she has high standards in a variety of areas and, until, her latest illness, had been used to independence, so was not always easy to help. The staff were wonderfully patient and also noticed other things and sought medical treatment. They also sorted out Dad's ailments and attended to him with patience and careful detail. Thank you to everyone at The Limes.

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Review from Jayne S (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at The Limes for over 3 years. It is a truly special place. He is so lucky to have been placed there. All the staff are kind and patient and good-humoured. The home is clean and fresh and the decor is jolly! The hard work by everyone during the pandemic is much appreciated.

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Review from Michael C (Son of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in The Limes for under a year but in that time he was well looked after. The care was really good, he always looked clean and tidy. The care staff listened to what the family asked which benefited well as it kept my dad from giving up walking too soon. Any health issues or doctor visits the
seniors always rang to inform me of what was happening and that he was getting the treatment that he deserved. If my dad was feeling down then staff would always sit and talk with him until he felt better. They encouraged him to eat meals even when he wasn't sure if he wanted anything and they catered to his dietary needs. The home was always clean and tidy and no funny smells. He had a lovely room with lots of space and let in lots of sunlight, and enough room for a lot of family members could fit in when visiting. The family was happy with the way he was looked after and liked that everyone was involved from the management to the care staff.

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Review from Patricia M (Sister of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Limes is a warm and friendly home. The staff are welcoming and caring. My sister has been treated with respect and kindness in the year that she has been a resident.
Thank you to the management and all the staff for your support.

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Review from Alan S (Son of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad was made to feel at "home" and us alike. All the staff were sympathetic to his needs and looked after him over a seven month period with excellent care and attention. The staff go above and beyond what you would consider their job to be, as it appears to us looking in that it is not "just a
job", they really do "care". The detail to the decoration and, surroundings reflects in the pride and excellent leadership. During lockdown things have been hard for all, but where possible we as a family have been met with our needs also. Our Dad spent a lot of time in his comfortable room and was encouraged by staff and family to continue his literature. We feel comfortable in the knowledge that his last days were made easier by having wonderful people around him. I would highly recommend this residential home.

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Review from G T (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Limes is a very well run care home. everyone of the staff makes myself and family members very welcome. They have been so good with our mother and look after her needs. The manager is a person who makes it easy to ask questions or concerns about mum. Due to the virus they have all been under so
much pressure but have never shown it to us.

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Review from E H (Sister of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had been in The Limes fro over 5 years and have found the carers to be very kind to all the residents. No problems at all.

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Review from N C (Granddaughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was in The Limes for just under a year, before he sadly passed away. The care that he received was really good. He always looked smart and well shaven. The food was good and went well with his dietary needs. He liked talking and laughing with the care staff. The staff went above and beyond
when it came to my wedding day, grandad was unable to attend as he was end of life care. The staff had got him all dressed up in his suit by his request. Which, I then came to see him on my way to the Church where the staff had arranged for him to give me a flower. This will always be a memory that I will always cherish.

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Review from Rosalind T (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at this care home until her death in September 2019. She had excellent care from the management and staff who looked after her She couldn't have been treated any better in another home.

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Review from E B (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I’ve stated June 2020, my mother has been a resident at The Limes, Driffield for four years. A lovely home from home atmosphere, where my mother soon settled in. The staff are exemplary, go out of their way to make sure the resident’s needs are met and the resident happy and content, with regular
updates for next of kin. The home itself is very clean and decorating and furnishings constantly updated. The staff are just one big happy family and are welcoming to visitors.

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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for The Limes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for The Limes is calculated as follows: ( (141 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 202 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.876 Points relating to the number of positive Reviews for The Limes is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4. 17 Positive Reviews ÷ 19.4 = 0.876

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Kelly Hart

Job Title: Care Home Manager

Joined: 2023

Kelly Hart is the dedicated Registered Home Manager at The Limes in Driffield.