Magnolia House

42 Hull Road, Cottingham HU16 4PX
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9.8 97 Reviews
  • Magnolia House, Cottingham
Magnolia House, in the leafy suburb of Cottingham, is a wonderful, residential home for the elderly offering exceptional respite and day care services.

A recent resident led refurbishment has given the home a top-to-toe makeover including stylish new décor throughout and en-suite 'wet-rooms' for every room.

With a home from home atmosphere and relaxing environment, additional new features include a new main lounge area with spectacular garden views. Residents enjoy tasty, nutritional food.

All carers are trained in personalisation methods, getting to know the needs of each individual resident.

A dedicated activities co-ordinator organises a variety of leisure pursuits, therapies, entertainments and outings to stimulate, inform and brighten the day for the residents and staff.

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Care Provided by Magnolia House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsay Altoft (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Magnolia House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,400
    • Self-Funded Residential Dementia Care £850 – £1,400
    • RESPITE Self-Funded Residential Care £995 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,293
  • (these prices are only a guideline, please contact Magnolia House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Magnolia House Reviews (97)

Total of 97, showing 1-20
9.8

Magnolia House has a Review Score of 9.8 (9.752) out of 10, based on 19 reviews in the last 2 years. Over all time Magnolia House has 97 reviews.

Overall Experience

  • 74
  • 22
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Date Published

97
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10
19
78

Review from Katie W (Daughter of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a truly amazing home.
My father arrived from hospital in a terrible state but the staff were kind and considerate to him settling him in and cleaning him up. Feeding him throughout the day and some days going in every half an hour to give him drinks when he wasn't drinking enough. My mother joined
him in the same room a few weeks later.
The home is like no other, there is no smell! Beautiful plush carpets and modern dining areas with huge gardens.
Activities throughout the day and they spend a lot of time getting to know each resident individually.
All the staff are so happy and genuinely love caring for the elderly.
Nothing is too much trouble.
Food is very good.
Sadly my father passed away last month, a member of staff didn't leave our side while he took his last breaths.
I'm so relieved that my mum is safe, cared for and happy in there.
I would certainly go in there later in life if I needed care.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you so much for taking the time to share your feedback on the care at Magnolia House. For us to know that your experience has been 5 star is incredibly important to us. I will be sure to share this with the team, and I know they will find it extremely motivational.


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Review from G M (Niece of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie came to Magnolia for daycare once a week to start with, this service was reasonably priced. We then as a family increased it to two days a week due to the fact she enjoyed it so much. All the staff went above and beyond and made her feel at home straight away. My auntie made some amazing bonds
with care staff and other residents which she cherished. Staff were extremely attentive and nothing was ever too much. My auntie enjoyed all the activities especially bingo, and was always something to do!

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Review from J W (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Magnolia House for 3 years, during all this time I have always felt confident that hr welfare has been the most important thing to everyone there, her every need attended to at all times. The family have always been consulted and kept informed of her needs and any changes. When mum became
very poorly at the end, the care and attention given to her and our family can only be described as exceptional.

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Review from Stanley O (Husband of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing my dear wife is so well looked after allowed me to travel down south to my two daughters and spend 10 days with them over this Christmas. I had no worries to do this. I have always been allowed to go with them on any of the days out which are sometimes organised which of course is excellent!

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Review from Debbie C (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Magnolia House are utterly superb. They are amazing, very caring, attentive and go that extra mile. Mum settled in immediately and has never been upset or wanted to leave. She has been taken out with my dad on a very special trip to Hornsea and also out for fish and chips. There are functions
held especially for the residents with singing, crafts and gardening. I cannot fault this home at all. Brilliant.

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Review from Richard C (Nephew of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Magnolia House enough. My elderly aunt lived there for four years. Her care was second to none. Both my parents ended up in different homes but the care and love given to my aunt surpassed anywhere else. She had a gorgeous ensuite bedroom to herself overlooking the private extensive
gardens. The staff were always very considerate, patient and caring. She was very happy there all the time. She loved it. She made numerous friends and family could visit anytime. Parking was always available on site.
Particular thanks go to the manager who went the extra mile to look after my aunt's interests and manage her affairs. She managed her staff exceptionally well and the staff would keep me regularly informed of her progress. I have no hesitation in recommending Magnolia House to any concerned family looking to house one of their relatives.

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Review from A A (Granddaughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was only in Magnolia House 3 months before she passed away but the care all the staff gave my nan was amazing they always gave her dignity, respect and a high quality of care you brought us sunshine in our darkest days, nothing at all was too much trouble. You always brought a smile to Nan's
face, she loved you all. As a family we cannot thank you enough for all you have done for us throughout the 3 months Nan was with you. You are all a credit to Magnolia House and we would not have got through these tough times without you. Each and every staff member is amazing with pure passion. You made us feel like part of the Magnolia House family as well as helped us make lasting memories with Nan. Thank you Magnolia House for being outstanding but most of all for being the beautiful people you are.

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Review from N G (Son of Resident) published on 26 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support when my mother was suddenly needing care was really helpful at a difficult time. The management responded quickly and helpfully to my initial enquiry, and were able to sort a room taking account of my mother's wishes. Once there the care staff showed compassion and support and made it as
good as possible, for both my mother and our family when visiting. It was lovely to see their kindness and professionalism.

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Review from Y E (Niece of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home, warm and welcoming. Understanding my aunt's needs and always doing their best to meet her needs, taking time with her when she needs support.

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Review from Nicola R (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Magnolia House and has been for the past 2 years. The staff are amazing, they have bucket loads of patience, kind and very caring. I can't fault the care that they give my mum. She is very settled, she always looks clean and tidy.

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Review from G P (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While she was in your care, she was reasonably happy, clean and healthy until the last few months when her body shut down. The carers, cleaners and all staff were great helpful and professional.

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Review from Helen J (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident at Magnolia House for seven weeks for end-of-life care. I cannot express enough what a lovely place this is. The whole team are fantastic; they looked after Dad so well. Nothing was ever too much trouble. The staff took care of all Dad's needs with such kindness, dignity and respect.
I cannot thank them enough. As his family, we were welcomed with the same kindness; it felt like we'd known everyone for ages. I would not hesitate to recommend Magnolia House to anyone who needs residential care.

Reply from Lindsay Altoft, Manager at Magnolia House

Thank you so much for your heartfelt review. Your dad, even though he was with us for a short time, has left a lasting impression on all of us. He was a true gentleman and will be missed by us all.


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Review from Michele N (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time we have used Magnolia House Care Home for respite for my mum, I can't thank the lovely carers enough, all really kind and could relax knowing my mum was having the best care.
Great range of activities, the summer fair was very enjoyable and everyone's families were made welcome.

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Review from Paul B (Son of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Magnolia House for six and a half years. The care has been excellent. The staff have been incredibly caring and I'm sure the care made my mum very comfortable. Any concerns that I had over the tears (very few) were catered for by the well-run home.

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Review from C L (Cousin of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While the overall experience is good, there are some weaknesses, particularly in communication. As next of kin to a resident, i have not always been informed of, for example, medical problems and in one case the necessity for a hospital visit and the date in which discharge back to the home occurred.
With my visits being ad-hoc and not at regular times, I have, albeit infrequently, a lack of courtesy in speaking to the resident, particularly at mealtimes and I get the perception that perhaps a lack of available staff on some occasions leads to pressures on the staff at, for example, mealtimes. It does not seem to always have fixed mealtimes and the main meal menu appears to be limited, or not fully explained as to the choices available. My cousin says it is not always fully explained as to the medication she is given after hospitalisation or a doctor's visit. The flexibility for visiting is to be commended and the activities available for those who wish to take part, are very varied.

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Review from Nigel M (Nephew of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and compassion given to my uncle was beyond any level of expectations.
The carers treat him like one of their family and was given the respect as such.
The home is well laid out, warm and welcoming.
Nothing is too much trouble for the carers. Visitors and Residents are treated
like friends and families, a very homely environment

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Review from S R (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with how well my mum is being cared for. She was neglected whilst in hospital but within a couple of days of being at Magnolia House, they had her washed, dressed, sat up, a hair cut and all her matted hair brushed and sorted. Mum seems very settled and the brilliant care is reflected in
her happier moods. Her room is very clean, the staff very caring and understanding, and there is not a single thing I could fault the home for.

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Review from Kevin S (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first looked around this care home I was very impressed. The rooms were spacious and with great views. The manageress was extremely polite and helpful. The staff are fantastic in all ways. My dad looks very well and receives outstanding care. I asked the staff to do something for my dad, it was
done with no problem. Communication from Magnolia House is first class, I am always kept informed of anything. Would highly recommend this care home.

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Review from L S (Niece of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Magnolia House since December 2022, he was very unhappy in his previous care home and seems to have settled into Magnolia well.
The home is very welcoming, the care staff are lovely and nothing is too much for them.
I feel happy and confident my uncle is well looked after here.

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Review from Georgia T (Daughter of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been so kind and thoughtful. They managed to give my dad the best care under the challenging circumstances of covid.
A member of staff was great with communicating my dad's health during covid. So thank you.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Magnolia House is calculated as follows: ( (183 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 227 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.99 Points relating to the number of positive Reviews for Magnolia House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 19 Positive Reviews ÷ 19.2 = 0.99

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 18 Mar 2025

Single and double ensuite for elderly care and nursing care


Awards / Recognitions (0)

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Meet the Team (1)

Lindsay

Lindsay Altoft

Job Title: Manager

Lindsay is one of life’s all-rounders! She began life with Park Lane Healthcare working in the accounts department, handling all the residents’ families’ queries, fee payments, bills we had to pay and a myriad of other things too. She even used to organise all our special award days that our top performing staff receive for their efforts, many of which go way beyond the call of duty. If all of this was not enough, in her own time she studied at Lincoln University and gained a degree in social work, such was her calling for looking after the elderly and vulnerable in society. All of this led to her joining our regional team, ensuring our homes were compliant in all aspects of care delivery and it seemed the most natural thing in the world to place her as manager at Magnolia House when the position became vacant. Although a large home and with its large challenges, Lindsay works tremendously hard at all times to ensure that every resident feels that little bit special.


Frequently Asked Questions about Magnolia House

What types of Care is Magnolia House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Magnolia House provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Magnolia House have?

There are 92 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Magnolia House?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Magnolia House to the centre of Cottingham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.