Magnolia House

42 Hull Road, Cottingham HU16 4PX
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9.8 97 Reviews
  • Magnolia House, Cottingham
Magnolia House, in the leafy suburb of Cottingham, is a wonderful, residential home for the elderly offering exceptional respite and day care services.

A recent resident led refurbishment has given the home a top-to-toe makeover including stylish new décor throughout and en-suite 'wet-rooms' for every room.

With a home from home atmosphere and relaxing environment, additional new features include a new main lounge area with spectacular garden views. Residents enjoy tasty, nutritional food.

All carers are trained in personalisation methods, getting to know the needs of each individual resident.

A dedicated activities co-ordinator organises a variety of leisure pursuits, therapies, entertainments and outings to stimulate, inform and brighten the day for the residents and staff.

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Care Provided by Magnolia House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsay Altoft (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Magnolia House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,400
    • Self-Funded Residential Dementia Care £850 – £1,400
    • RESPITE Self-Funded Residential Care £995 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,293
  • (these prices are only a guideline, please contact Magnolia House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Magnolia House Reviews (97)

Total of 97, showing 21-40
9.8

Magnolia House has a Review Score of 9.8 (9.752) out of 10, based on 19 reviews in the last 2 years. Over all time Magnolia House has 97 reviews.

Overall Experience

  • 74
  • 22
  • 1
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Date Published

97
5
10
19
78

Review from E C (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the eleven months my mum was a resident at Magnolia House she received exceptional care and the staff and management went above and beyond. Also, the support we received as a family during my mum's end-of-life care, we will be forever grateful, thank you to everyone.

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Review from Fiona B (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Magnolia House. My mother became a resident in March 2022, originally for respite care that turned into residential care. High standards of cleanliness throughout and a pleasant environment in all areas. A real plus is the stability of the staff, enabling a thorough
and consistent understanding of Mum's care needs. Management is approachable and straightforward, sensitively guiding through some difficult decision-making. Mum left at the end of January to relocate to a care home nearer to her family. If there had been an option to remain in Cottingham, Mum would have happily continued to reside at Magnolia House.

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Review from Pauline S (Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The general atmosphere is calm and cheerful. My room is a good size, light and airy. It includes a small bathroom area which is very welcome.
Food is very good, plenty of it.
The staff give their help promptly and cheerfully.

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Review from Paul K (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found there were lots of changes to my lifestyle. Getting into a different routine at meal times. Overall getting my food consumption into a routine as I have lost lots of weight, and the staff were brilliant in my increase in my buildup.

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Review from Mavis R (Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a while and always enjoyed my stay.
No problems. Staff are always very pleasant and helpful.

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Review from Linda J (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Magnolia House. The quality of care is second to none. Staff are always helpful and are caring. The home is always clean and never has the horrible smell associated with many care homes. I always find the management are approachable and will to be flexible. Overall, I would
certainly recommend Magnolia House to anyone.

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Review from J B (Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At first, I found it all a bit unsettling and bewildering. My stay was only going to be two weeks, but this is now my third week. I have nothing but praise for the staff, who all seem dedicated to their job. There is nothing that is too much trouble. They will do anything for you, but at the same time,
you are encouraged to do things for yourself.

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Review from Ken H (Son-in-law of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my father-in-laws time in Magnolia House, he was very happy with the care given by the staff. His health improved since arriving at the home due to nursing care and good food. Unfortunately, he had a large stroke and passed away. Thank you all for your care with/for him.

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Review from Michael B (Respite Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for more.

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Review from P Q (Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home offers excellent care, staff are excellent.
I love the outside environment.
Meals are prepared with care and the food is very good.
I have made good friends, who make a major difference to live with. Good staff and friends you make here.

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Review from J M (Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Magnolia House after a prolonged hospitalisation. I found a welcoming and caring atmosphere. My room is comfortable and warm and I am able to have personal items displayed etc. I have an ensuite facility. I have access to medical care when needed. Night care is particularly good - reassuring.
Magnolia is in the village where I lived for 18 years and friends are able to access easily.

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Review from M B (Son of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am satisfied with the care my mum receives at Magnolia House.
However, it has been frustrating and upsetting during the pandemic not being able to have face to face visits (we have regular video chats). I look forward to visits being allowed by the home, especially as my mum is above ground
floor and bed bound and therefore window visits would be very difficult.

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Review from C O (Niece of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff are always welcoming, you can contact them anytime and they will help you if they can.
They have been very supportive of what mine and my uncle's circumstances have been and knowing he is looked after 24/7 and he doesn't have to worry about anything is a great comfort. Magnolia
House have been exemplary in their conduct and dealing with the Covid19 virus. Always with the residents best interests at the centre of every decision made, trying to keep residents safe. Social media posts show the activities within Magnolia HOuse and it's nice to see the staff engaging with all the residents and having fun.

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Review from Alison N (Daughter of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only had 1 visit since my mum's admission and did not enter the home due to COVID restrictions, hence I am unable to rate some of the areas asked. I can only say that my mum looked lovely, stress-free and happy. Something that I have not seen in her for the last few years, it gives me so much
peace of mind knowing she is settled. Amazing hard work by all staff!

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Review from Lucy K (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mother is very well cared for. Covid has pushed everyone to their limits and Magnolia has been exemplary with its policies to care for its residents.
The staff are always cheerful and respectful to residents, still trying to create activities within the home to entertain everyone in a covid
safe way.

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Review from Carol H (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are happy with Magnolia House. Any concerns with our mum, management and staff will involve us and we work together on the best way forward for Mum. We know Mum is being well cared for. The home will contact us with any concerns with Mum or within the home.

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Review from P W (Nephew of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old auntie has been in Magnolia House for 9 years now, we have always found it to be a very welcoming, extremely well run care home. The staff are always very caring and my aunt us really happy and content staying there.

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Review from Karen O (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Magnolia House for 18 months, she is always treated with care and respect. Although we have only been able to have window visits for the last year due to covid restrictions, the staff have always been very accommodating. Mum had a spell in hospital last year in May, obviously
no visiting in the hospital either. Magnolia House were kept involved in the situation all the time and made covid safe arrangements for her to be able to return safely to Magnolia. Mum is always happy and gets on well with all the staff and carers. I would highly recommend this care home and count myself lucky that they had capacity when Mum was no longer able to look after herself or with carers in her own home due to Alzheimer’s. Thank you to all the staff at Magnolia House, you’re doing a great job, especially under these very difficult times for everyone.

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Review from Jacqui B (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even before this unprecedented year, I would have highly recommended Magnolia House. But during this year of extreme pressure on staff in care homes, the workers there have stepped up. All the staff from cleaners to manager, the receptionist to seniors all have played a vital part in keeping my mum
safe and happy. I can not imagine the pressure they have been and are continuing to be under but when I drop goodies off for my mum they always smile and have a quick chat telling me how she is getting on. I struggle not seeing my mum, pre-COVID it was three times a week, but the staff have organised it so I could chat to her on video calls and it made my Christmas to see her in person in the converted room behind a screen. It was a hard decision to find a care home for my mum. I looked at a range in the area but am even more convinced now I made the right choice for her.

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Review from Julie H (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we were reluctant to put our Mum into a care home. Sadly her illness and day to day needs became unmanageable and we decided on Magnolia House. We have been more than happy with the care and attention she has received and despite the restrictions of Covid 19, we have had window visits and
video calls to keep in touch. Mum seems happy and settled, is always immaculately dressed and well-nourished. Nothing is too much trouble for the staff and they are kind and sensitive to all her needs.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Magnolia House is calculated as follows: ( (183 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 227 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.99 Points relating to the number of positive Reviews for Magnolia House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 19 Positive Reviews ÷ 19.2 = 0.99

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 18 Mar 2025

Single and double ensuite for elderly care and nursing care


Awards / Recognitions (0)

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Meet the Team (1)

Lindsay

Lindsay Altoft

Job Title: Manager

Lindsay is one of life’s all-rounders! She began life with Park Lane Healthcare working in the accounts department, handling all the residents’ families’ queries, fee payments, bills we had to pay and a myriad of other things too. She even used to organise all our special award days that our top performing staff receive for their efforts, many of which go way beyond the call of duty. If all of this was not enough, in her own time she studied at Lincoln University and gained a degree in social work, such was her calling for looking after the elderly and vulnerable in society. All of this led to her joining our regional team, ensuring our homes were compliant in all aspects of care delivery and it seemed the most natural thing in the world to place her as manager at Magnolia House when the position became vacant. Although a large home and with its large challenges, Lindsay works tremendously hard at all times to ensure that every resident feels that little bit special.