Magnolia House

42 Hull Road, Cottingham HU16 4PX
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9.8 97 Reviews
  • Magnolia House, Cottingham
Magnolia House, in the leafy suburb of Cottingham, is a wonderful, residential home for the elderly offering exceptional respite and day care services.

A recent resident led refurbishment has given the home a top-to-toe makeover including stylish new décor throughout and en-suite 'wet-rooms' for every room.

With a home from home atmosphere and relaxing environment, additional new features include a new main lounge area with spectacular garden views. Residents enjoy tasty, nutritional food.

All carers are trained in personalisation methods, getting to know the needs of each individual resident.

A dedicated activities co-ordinator organises a variety of leisure pursuits, therapies, entertainments and outings to stimulate, inform and brighten the day for the residents and staff.

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Care Provided by Magnolia House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsay Altoft (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Magnolia House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,400
    • Self-Funded Residential Dementia Care £850 – £1,400
    • RESPITE Self-Funded Residential Care £995 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,293
  • (these prices are only a guideline, please contact Magnolia House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Magnolia House Reviews (97)

Total of 97, showing 41-60
9.8

Magnolia House has a Review Score of 9.8 (9.752) out of 10, based on 19 reviews in the last 2 years. Over all time Magnolia House has 97 reviews.

Overall Experience

  • 74
  • 22
  • 1
  • 0
  • 0

Date Published

97
5
10
19
78

Review from Richard P (Son of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought mother was looked after very well up to the point she passed away. All the carers were compassionate towards her and the other residents, also to the relations of the residents were welcomed and catered for.
I thought Magnolia House dealt very well with the Covid19 Pandemic.

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Review from R B (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my mum's care to be above and beyond. She was extremely well looked after. The staff are fantastic and we know she was well-loved. Mum was previously struggling at home and very anxious but all this went when she came to Magnolia. She felt that it was her home and we were more than happy with
the way she was treated. They are always pleasant and friendly and it shows with other residents there too. I would definitely recommend this home to anyone. Thank you all so much for continued support, it has meant so much.

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Review from Jack B (Great-grandson of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff was friendly and caring, as well as the building being a very homely and welcoming place to live. The other residents have a good community which is easy to integrate into and make new friends. We were pleased with the services provided to our great grandmother as she seemed fairly happy in
her six and a half years of residence at Magnolia House.

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Review from S W (Relative of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff had always been supportive/attentive of service user. They were considerate of need. The room was always clean and tidy. As visitors, we were treated well. Everyone was always friendly.

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Review from J H (Granddaughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother was looked after in this home for over 7 years. She was well looked after particularly during the Covid-19 pandemic. This care home had no cases of coronavirus which we were all very grateful for.

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Review from L F (Daughter of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Magnolia House for over 6 years and during that time was very well cared for and it soon became her second home and the staff her second family. She had lived in the same house for over 70 years and we wondered how she would settle at Magnolia House, but there wasn't a problem as the
staff were there to help her in every way. Sadly, she passed away recently with a member of staff holding her hand. Support was given to us in our grief and all the necessary arrangements were made very efficiently by the home.
A very caring home where the residents are given lots of TLC!

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Review from Sallie A (Regular Volunteer) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I often volunteer to help out at the Summer events and parties. The events are always fun for the residents and their families, and I look forward to a time when I will be able to return to help with these events. The premises are safe and secure. I have occasionally brought in my dog for the residents
to see and have cuddles with. The residents always look happy and always enjoy the events and activities that are being held. Magnolia House is clean and tidy, and the gardens are beautiful. I have always found that the staff are friendly, professional, polite and helpful.

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Review from Paul B (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During COVID, the care home and staff gave my father the best care, for which I am very very thankful. I wish to thank the manager and all of the staff who cared and supported my father. A shame, due to COVID, that my dad and others did not get to enjoy the activities the care home offers.

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Review from Lorna (Granddaughter of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Magnolia House has looked after my Grandma for a number of years. She is not far off turning 100. Having lost my own mum in her 40's, my Grandma is extra special to our famìly and she's always been there for us. We don't live in Hull so it's important for us to know Grandma is safe and well cared for.
Magnolia House went the extra mile to bring Grandma home from hospital after a chest infection a couple of years ago when the hospital had given up on her. They gave her TLC and brought her back to us when the medics had thought this was not possible. During lockdown we have been delighted with the service from one of the ladies who has helped one of us to video call Grandma each week, translating our conversations when Grandma cannot hear us. Staff have gone out of their way to not only look after residents but also entertain them whilst relatives cannot visit inside the home. This has given us peace of mind that Grandma is safe. Thank you to all the staff for giving your all at such a difficult time.

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Review from A P (Son of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience is very good. The staff are caring, efficient and helpful as is the management. The facilities, food and rooms are good. I feel my mother is treated with kindness and dignity at all times. All the staff have been excellent and gone the extra mile in these difficult times of Covid-19.
An excellent care home.

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Review from Roger H (Brother of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister suffered a major stroke leaving her wheelchair-bound and only use in one arm. However, her brain was not affected. The high level of care required was excellent - because she needed people to talk to, the staff also became her friends. Activities were varied and in spite of the logistical
difficulties, staff took her to the theatre, cinema, shops and places of interest. From my visits, I was able to witness the care and dignity shown to her, whilst staff were under constant pressure from the calls for assistance from other occupants. I am so pleased she spent these last few years at Magnolia House - with family unable to visit due to COVID-19 she at least passed away with friends at her side. A very caring and lovely home.

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Review from Pat E (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very touched by the professionalism and devotion the carers have given during these very traumatic times. They have come together and worked as a team supporting the residents and each other. I am sure that they have discovered qualities that they didn't know they possess. It has made
my life easier knowing that Mum has this caring support whilst I am unable to visit.

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Review from Lesley G (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to make the decision to place a parent into care is certainly not an easy one, but when its the best and safest option - you need to feel 100% happy with the care home you choose.
It was a very difficult decision to have to make, but the right one for Mum. Magnolia House has been the best decision
we have made. She is well cared for and even through these difficult times when we have not been able to visit in person, they have enabled us to maintain contact and ensure that we can keep in touch and see mum on Face time, which we are so grateful for. Super clean, friendly and relaxed - definitely recommend them to anyone who is looking for the right ‘home from home’ for their loved ones.

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Review from Debs M (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the time Dad started daycare at Magnolia House, we knew we had finally accepted that we and particularly Mum, could no longer give Dad the amount of care he was beginning to require and that a more permanent set up would be required. All the staff and particularly the manager, were really patient,
caring and reassuring for my mum and myself at this emotional time. It was baby steps to start with, but as time progressed we all got into routines and felt more relaxed. For every step of this journey, we've known all the staff involved in Dad's care have had great patience and have been very caring, and although he can't articulate it, I'm sure he appreciates their care and support. It is this total 'care package' around the whole family that is the essence of Magnolia House. Family members are consulted and respected, ensuring a mutual trust which results in the best of care and provision.

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Review from Helen F (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Magnolia House for 18 months. She quickly settled in due to the calm, kind approach of the staff.
She is very pleased with her room, especially the en-suite facilities and the view. She feels the staff are like an extension of her family, as they are always patient, encouraging and
smiling. The family feel well informed and we are kept up to date on any changes in Mum's health and the staff are quick to respond to any queries we might have. We have been very impressed with the way the home has handled the COVID-19 crisis, keeping the residents safe whilst still giving them the opportunity to go into the garden and have video calls with their families.

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Review from Andy P (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Magnolia House for about 18months. The care she received was excellent - especially during the testing times of COVID.
Over the course of her stay all the careers and staff went out of their way to make her feel cared for and respected. She had activities, outings and other residents
for company and we always felt she was safe and cared for. We always felt we were communicated to very well, especially as her health deteriorated and we could always just pick up the phone if we had any questions.
The room was large enough so we could talk to her in room and the gardens were excellent when the weather was nice as well.
The atmosphere is one of calm, yet it was nice to see the energy and competitiveness of quiz night and other games.
Overall we were very happy with her stay and would recommend.

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Review from Graeme R (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised my mum was close to needing a care home, I asked my friends for any recommendations and Magnolia House kept coming up. I looked around a few others before I went there, but as soon as I did, I knew this was the only place for Mum.
She has been there 2 and a half years now and is very
happy. Her carers really look after her and everyone is very helpful.
During this difficult time, it's hard not being able to see her properly, but I understand why, and Magnolia are keeping me up to date which what they are doing.
The video calls with her are good, not as good as seeing her and giving her a hug, but I know she is safe and as happy as possible.
Thanks for keeping them all safe!

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Review from Sally F (Granddaughter of Resident) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When your relatives have to go into a care home it is a scary time, are they going to look after our loved ones?
I can honestly say hand on heart that the answer is yes!
Since my grandma has been with Magnolia House, she has been so happy, her whole demeanour has changed, she has company all day
long, the staff are fantastic and arrange activities for the residents to participate in. Grandma has her nails painted, hair done and always high in spirits when we see her.
Since lockdown has happened, we can not go to the care home to see Grandma, however the activities coordinator and her staff have arranged weekly video chats with Grandma, so the family can keep in contact with her. It’s lovely to be able to talk; it’s reassuring to always see her jolly.

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Review from Anna B (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a daughter who lives in the south, all the staff have been so helpful in enabling my dad and me to speak on the phone, send photos and FaceTime each other. The staff are always helpful, and they deal with my father’s complex needs with care and patience.

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Review from Christine B (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum originally went into Magnolia House a few years ago for respite, and she liked it so much she asked us the family if she could stay. The staff here are lovely, and she likes them all very much. They are all great with her, she is well cared for and always looks clean and happy. It's a lovely,
friendly, well-maintained place where she can watch TV as well even go to the gardens their beautiful grounds even got a duck pond, which she loves. There is also plenty of activities to do if you so wish to join in, even got a good hairdresser.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Magnolia House is calculated as follows: ( (183 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 227 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.99 Points relating to the number of positive Reviews for Magnolia House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 19 Positive Reviews ÷ 19.2 = 0.99

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 18 Mar 2025

Single and double ensuite for elderly care and nursing care


Awards / Recognitions (0)

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Meet the Team (1)

Lindsay

Lindsay Altoft

Job Title: Manager

Lindsay is one of life’s all-rounders! She began life with Park Lane Healthcare working in the accounts department, handling all the residents’ families’ queries, fee payments, bills we had to pay and a myriad of other things too. She even used to organise all our special award days that our top performing staff receive for their efforts, many of which go way beyond the call of duty. If all of this was not enough, in her own time she studied at Lincoln University and gained a degree in social work, such was her calling for looking after the elderly and vulnerable in society. All of this led to her joining our regional team, ensuring our homes were compliant in all aspects of care delivery and it seemed the most natural thing in the world to place her as manager at Magnolia House when the position became vacant. Although a large home and with its large challenges, Lindsay works tremendously hard at all times to ensure that every resident feels that little bit special.