Magnolia House

42 Hull Road, Cottingham HU16 4PX
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9.8 97 Reviews
  • Magnolia House, Cottingham
Magnolia House, in the leafy suburb of Cottingham, is a wonderful, residential home for the elderly offering exceptional respite and day care services.

A recent resident led refurbishment has given the home a top-to-toe makeover including stylish new décor throughout and en-suite 'wet-rooms' for every room.

With a home from home atmosphere and relaxing environment, additional new features include a new main lounge area with spectacular garden views. Residents enjoy tasty, nutritional food.

All carers are trained in personalisation methods, getting to know the needs of each individual resident.

A dedicated activities co-ordinator organises a variety of leisure pursuits, therapies, entertainments and outings to stimulate, inform and brighten the day for the residents and staff.

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Care Provided by Magnolia House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsay Altoft (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Magnolia House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,400
    • Self-Funded Residential Dementia Care £850 – £1,400
    • RESPITE Self-Funded Residential Care £995 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,293
  • (these prices are only a guideline, please contact Magnolia House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Magnolia House Reviews (97)

Total of 97, showing 61-80
9.8

Magnolia House has a Review Score of 9.8 (9.752) out of 10, based on 19 reviews in the last 2 years. Over all time Magnolia House has 97 reviews.

Overall Experience

  • 74
  • 22
  • 1
  • 0
  • 0

Date Published

97
5
10
19
78

Review from Sue S (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a brilliant care home. The staff really care about the residents. Staff are doing their utmost to keep residents safe and protect them at this very difficult time. The staff are very caring, and it offers a very warm environment for both residents and their family.

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Review from T L (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident in Magnolia House for 2-years.
It has a very warm and homely atmosphere, and I am extremely satisfied with the care and support she receives. Mum is well settled and content. All the staff I have been in contact with are very professional, kind caring and friendly. Nothing
is ever too much trouble, and they always make time to speak to you with any questions you may have. I would not hesitate to recommend Magnolia House to others.
We are unable to visit due to the pandemic, but during this time, we have been in regular contact, and everyone is doing an amazing job keeping our loved ones safe.

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Review from Steph F (Granddaughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been a resident at Magnolia House for nearly 5-years. It broke my heart that she had to leave her own home due to Alzheimer's. But the continuing care, love and support she receives from all the carers and staff at Magnolia has proved it was the right choice. The recent refurbishment
in the home is good, the rooms are nice, and they have lovely gardens for the residents. Can’t thank them enough for all they are doing to keep the residents as safe as they can during this current worrying time. Looking forward to when we are able to visit again.

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Review from Alison B (Niece of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a huge thank you to the staff at Magnolia House. They have obviously been doing a tremendous job and following government guidelines to keep the residents and themselves safe from the virus. The staff deserve medals for the work they do under normal circumstances, let alone how they've
managed during the lockdown.
Genuine thanks for looking after my relatives, meeting their needs and remaining friendly and professional at all times, it takes a special kind of person to do your job.

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Review from Paula G (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live 250 miles away from Magnolia House, and due to Covid-19, my visits are not possible.
This breaks my heart, but I am comforted knowing that without a doubt, my dad is getting the best loving care possible and is happy.
The team at Magnolia House have become dads and my extended family.
Thank
you, my friends, I appreciate everything you are doing and cant wait to see everyone again. Keep safe and strong.

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Review from Hilary B (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Magnolia House to anyone looking for a safe and happy home from home for a relative. My sister and I looked at lots of care homes and chose just a few to visit. After spending some time in there speaking to staff and residents, we were perfectly happy that this was the one for our
Mum. The staff were very friendly and accommodating, nothing was too much trouble and the residents all looked very happy. It isn't easy having to let a relative live in a care home setting, but we instantly felt comfortable with this one. It's the staff that make this place so good; they are attentive and all very caring and happy people. We have peace of mind knowing that our Mother is being cared for brilliantly. Especially at the moment with the Coronavirus and lockdown, we see photos and videos online of what they are up to, colouring, dancing and singing etc. The staff are working so hard to keep their residents healthy and very importantly, happy during this awful time. Thank you.

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Review from Grant M (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad needed a care home urgently in the early weeks of the emerging Coronavirus crisis so he has joined in an extremely difficult period for him and the staff. As yet we have been unable to visit him due to lockdown, however, all the staff at Magnolia House have been extremely professional, kind
and caring. Nothing is too much trouble for them. We have been able to keep in touch via regular video calls that have been invaluable in keeping contact and reassuring Dad as he adjusted to his new home. Magnolia communication is excellent, seeing pictures of your loved ones online and the happy environment that the staff and residents share is great to see. Even though strict controls and PPE, etc. have been in use making it a very unnatural environment to the normal routine, everyone has been fabulous in helping make Dad as comfortable and happy as possible. We are looking forward to being able to visit him when safe to do so in the near future.

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Review from Matthew S (Son of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was 80, suffering from chronic heart and kidney failure, he was bi-polar and very frail. He was a retired Director of Social Services and lived in the North East with his wife (my step-mum). When she died it was time to bring him back to Hull to be close to the family. Because of his job, and
the fact that his pension would cover all of the costs, I wanted him to have the best care money could buy. I checked a lot of homes before bringing him to Magnolia and I had absolutely no doubt that the atmosphere, warmth and standard of care were the very best I’d found in Hull. From my very first walk around I felt he’d be happy and cared for - and that feeling continued throughout his stay. Staff and residents alike all seemed happy, friendly and we were always greeted with warmth and good manners. It was so good to know that friendly professional staff were treating him with intelligence, respect and kindness. I would happily recommend Magnolia House to anyone - thanks Magnolia House.

Reply from Anthony Mitchell, Operations Director at Magnolia House

Hi Matthew, on behalf of Lindsay and all at Magnolia, it was our pleasure to look after your dad. Thank you so much for your comments. As with your email to Lindsay recently, I will ensure this is printed out for all staff to read, as it will bring smiles to their faces. Thank you again. Anthony.


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Review from J B (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a very friendly and caring atmosphere. Food could be more varied and cooked a little more, veg is a bit too hard. Would prefer female night carers.

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Review from R G (Son-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I feel the care that our relative has had whilst being at Magnolia House has been first class. She is happy and has a very good rapport with the carers who develop very good relationships with the residents. We manage to visit a lot so we see a great deal of what is going on and always enjoy
going in as we receive a warm welcome from the staff and a lot of the residents. The premises are warm, comfortable and clean. There are very regular meal times with other food and drinks available in the day.

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Review from Julie (Daughter-in-law of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living at Magnolia House since January 2020. Unfortunately, she has vascular dementia and after lots of heartache, we had to take the difficult decision to move her into residential care and chose Magnolia House after a lengthy search. We are very happy with the care and support
given to her as well as to ourselves. My mother-in-law was very reluctant to leave the home she had lived in for over 50 years. However, I am delighted to see her thriving, much happier and less anxious, she has made friends and settled in well over a short period of time. The staff are professional, caring and warm which has had a marked improvement on my mother-in-laws mental and physical wellbeing. A staff member recently escorted her to a family funeral with other members of the family attending telling us of the great care given to her on a difficult day. I would highly recommend a visit to this care home if you ever find yourselves in a similar situation to ours.

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Review from Sheila C (Power of Attorney of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the team at Magnolia House most welcoming and helpful. The home is bright and airy with a beautiful secure back garden and a relaxed atmosphere. The rooms are clean and presentable. The carers and support staff are attentive to the resident's needs and always willing to look at ways to
improve the quality of life of the residents. The recent introduction of groups of young children spending time with the elderly residents seems to be a huge success for all concerned- what a wonderful idea. The activities programme is varied and well received and the home is very well led by a caring and knowledgable manager and her team. Thank you Magnolia staff.

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Review from Susan C (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Magnolia House just under a year ago after being cared for by myself in her own home for a number of years. We were extremely anxious and apprehensive about the move but had no choice as she was no longer safe to live at home. The staff at Magnolia House were extremely kind and understanding.
They listened to family wishes, with regards to our mum's needs and tried, with great success, to make the transition as smooth and stress-free for my mum as possible. She is very settled and the care given to her by the staff is of a very high standard.
Magnolia House is a very clean, pleasant and welcoming environment. The staff take the time to make you feel welcome, are always available to answer any queries and hold lots of weekly activities and varied events throughout the year.
Overall as a family, we are very satisfied with the care given to my mum, she is always clean and well presented. Her mood is good and she appears to be happy and content in her new environment.

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Review from C W (Wife of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With a broken heart and great trepidation, I had to hand the care of my husband to the staff at Magnolia House. He was in the late stages of Alzheimers. From the initial meeting at home with two members of staff, I was reassured I was dealing with kind and caring people.
During the year, he was cared
for by the team leader and her wonderful team, he began to feel at home.
He was able to be himself, not restricted as he was at home. I know he felt loved and supported, even though he couldn't express this himself. He as always extremely sensitive to attitude, I would have known if he was not happy. I was cared for and supported. The entire staff deserve medals for the wonderful work they do.

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Review from Tanya A (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in Magnolia House over 2 years and I would highly recommend this care home. They would always ring myself and brother if there were any problems with my mum. Always called a doctor or ambulance to get my mum checked over. The home was always kept lovely and clean, bedrooms nice and fresh.
My mum always kept well groomed no matter what time of day we visited. I could go on and on, how well the staff cared for my mum.

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Review from Sarah C (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The respite care my mum received during her stay was amazing. All the staff catered to her every need. She was treated with the utmost dignity and respect. The management and all the staff not only looked after my mum but the also looked after myself and my daughter. They could not have been any more
accommodating and sympathetic. Which I for one was very grateful for. I would recommend Magnolia House to anyone. Thank you.

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Review from David G (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mum's stay at Magnolia House both in respite and as a permanent resident the quality of care was never in question. The staff members were caring, compassionate and understanding, sometimes when they were under pressure and stress. They made my mother's final days as comfortable as possible,
regularly communicating with us as we live more than 300miles away. The level of kindness and support during a tough time for us was exemplary.

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Review from Valerie W (Wife of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Magnolia House to anyone. The staff are so caring. My husband was in the home for 9 days and in that time he was very well looked after. Nothing was too much trouble for them ALL the staff were so caring. I could not fault them at all.

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Review from Kev W (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Magnolia House after 4 weeks in the local hospital. From day one the care and attention he received was second to none. All the staff from the manageress to the carers were some of the nicest, obliging people I have had the pleasure to meet. Nothing was too much trouble
for them for my father and the rest of the family.


The home is clean, bright and spacious and the atmosphere is very relaxed. I am more than pleased that my father spent his final days in such a calm, caring environment. I would not hesitate in recommending Magnolia House to any family needing a residential place.


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Review from Karen M (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have settled well, with a lot of reassurance from the staff.
The staff are always happy to discuss any situation with me.
Reception staff are always very pleasant when I phone up. There is a good atmosphere in the building both parents are clean and well fed. Mum said there is too
much food! Not a bad thing. All their needs are met. I feel very confident I have been able to place them in a warm and safe environment.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Magnolia House is calculated as follows: ( (183 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 227 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.99 Points relating to the number of positive Reviews for Magnolia House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 19 Positive Reviews ÷ 19.2 = 0.99

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 18 Mar 2025

Single and double ensuite for elderly care and nursing care


Awards / Recognitions (0)

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Meet the Team (1)

Lindsay

Lindsay Altoft

Job Title: Manager

Lindsay is one of life’s all-rounders! She began life with Park Lane Healthcare working in the accounts department, handling all the residents’ families’ queries, fee payments, bills we had to pay and a myriad of other things too. She even used to organise all our special award days that our top performing staff receive for their efforts, many of which go way beyond the call of duty. If all of this was not enough, in her own time she studied at Lincoln University and gained a degree in social work, such was her calling for looking after the elderly and vulnerable in society. All of this led to her joining our regional team, ensuring our homes were compliant in all aspects of care delivery and it seemed the most natural thing in the world to place her as manager at Magnolia House when the position became vacant. Although a large home and with its large challenges, Lindsay works tremendously hard at all times to ensure that every resident feels that little bit special.