Magnolia House

42 Hull Road, Cottingham HU16 4PX
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9.8 97 Reviews
  • Magnolia House, Cottingham
Magnolia House, in the leafy suburb of Cottingham, is a wonderful, residential home for the elderly offering exceptional respite and day care services.

A recent resident led refurbishment has given the home a top-to-toe makeover including stylish new décor throughout and en-suite 'wet-rooms' for every room.

With a home from home atmosphere and relaxing environment, additional new features include a new main lounge area with spectacular garden views. Residents enjoy tasty, nutritional food.

All carers are trained in personalisation methods, getting to know the needs of each individual resident.

A dedicated activities co-ordinator organises a variety of leisure pursuits, therapies, entertainments and outings to stimulate, inform and brighten the day for the residents and staff.

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Care Provided by Magnolia House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsay Altoft (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Magnolia House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,400
    • Self-Funded Residential Dementia Care £850 – £1,400
    • RESPITE Self-Funded Residential Care £995 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,293
  • (these prices are only a guideline, please contact Magnolia House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Magnolia House Reviews (97)

Total of 97, showing 81-97
9.8

Magnolia House has a Review Score of 9.8 (9.752) out of 10, based on 19 reviews in the last 2 years. Over all time Magnolia House has 97 reviews.

Overall Experience

  • 74
  • 22
  • 1
  • 0
  • 0

Date Published

97
5
10
19
78

Review from Graham F (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Magnolia House for 6 years. During this time, the care given to my mother was of a good standard.


The staff were always polite and helpful and, outside of the care they gave to my mother, they also supported me and my family which we are all really appreciative of. My

mother had dementia and during the latter stages of her stay in Magnolia House. The staff demonstrated exceptional care and patience towards my mother. Except for one incident in 6 years, I have no complaints and personally pleased I chose Magnolia House for my mother's care.

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Review from Keely W (Granddaughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Magnolia House was phenomenal with my grandad. They provided him with the best care he needed and a comfortable place to live before he passed.


They had so much time and patience for him and we have so much respect for them. Because of that, we are so grateful for their service and highly recommend

them for people looking for a safe place for anyone who needs it.

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Review from Andrea J (Daughter-in-law of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law suffered from dementia and cancer. Although he was only a resident for a short period of time the staff and facilities were amazing. All the carers took time to speak to the residents and their families. Nothing was too much. The atmosphere and staff care made his final days happy and
safe. They were all exceptional and extended their caring to the family also. I would highly recommend Magnolia House to anyone needing this sort of care.

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Review from Jade W (Granddaughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended to anyone to have their loved ones in Magnolia House we are truly grateful for everything that they did for our grandad. Thanks again x.

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Review from Elisha W (Granddaughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot emphasise enough how supportive and dignified the staff at Magnolia House are not only resident but also their families. My grandad resided at Magnolia House until he sadly passed away. Not one second passed by that the family was not immensely grateful for the care he received. Due to his
dementia, my grandad could often be challenging to manage at times and would often swear. However, the staff managed this amazingly and ensured my grandad felt safe and respected at all times.

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Review from Gavin W (Son of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short period of time my dad was in Magnolia House, the care given to him was excellent. Management and staff are so caring, not only to the residents but to the families also.
I would not hesitate in recommending the home to anyone else who is looking for care for their loved one. Clean, friendly
and welcoming rooms. Everything about the home is of a high-quality standard.

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Review from Sandra W (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Magnolia House on 26th September. He sadly passed away on 5th October. During his time at the home, the manager and staff were always there to help. The care he received was excellent. He was treated with respect and dignity at all times. We visited my father every day and
sometimes there would be seven of us in his room. The staff were always welcoming and on many occasions offered us refreshments while we visited.
I can't recommend this home enough 100% dedication, compassion and loyalty to the elderly residents and their families.

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Review from B V (Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On two events when visiting local areas, the ladies made sure that I was looked after. I have many problems, but they made sure I was attended to at all times. On the way back to Magnolia House, from a particular outing, I couldn't walk any further and they made me sit on my carrier until a wheelchair
came, having made a call to base. I thought this was the best care that I had received in the past two years. I am 87 years old.

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Review from Kay M (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most enjoyable two weeks respite and enjoyed every minute and staff have been so kind and caring, has just been like a holiday and would not hesitate to come back again. Thank you to all concerned.

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Review from E S (Wife of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment my husband received was second to none. Myself was also welcomed at any time with a cup of tea and asked to stay for a meal along with my daughter on arrival. Many many thanks to the staff and manager.

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Review from Linda B (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Magnolia House in February this year, when she moved in she was very frail after suffering numerous falls and a hip replacement that deemed her never to walk again. After she moved in the staff were very understanding and caring trying to get her to mix with other residents but
she remains in her room as this is what she wants. I am pleased that over the past months my mother is eating well and looks healthier plus has gained weight from her 5 stone weigh in. Overall I am very pleased with the care given.

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Review from Ros J (Sister of Resident) published on 3 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very welcoming home where I feel my sister is very safe, well cared for and has her needs very well met by the carers as well as by the excellent range of activities on offer. It is also very good that she can have escorted visits out to enable her to remain active and retain a sense of independence.
I have absolute confidence that she is in a secure and stimulating environment. I could not wish her in a better place.

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Review from Ann J (Daughter of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy here and that is a reflection on the staff and me.

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Review from Kathryn P (Daughter of Resident) published on 13 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it was Tuesday 29 September when I came to visit Mum. I arrived at tea time and was told she was in the large dining room so I went to join her while she ate her tea. She thoroughly enjoyed everything that was put in front of her as did the lady that was sitting with her at the same table.
The tables were set nicely and the staff were making every effort to ensure everyone was eating and getting what they wanted.


I then took her back to her room where we had a bit of a chat and I did her hair for her before leaving.


Really, this email is just to let you know that I was so pleasantly surprised by the attitude and caring nature of all the staff that day. There seems to have been a real change in the atmosphere at Magnolia since you took over and I think that needs recognising. Every member of staff that saw mum spoke to her and knew her name and was kind and polite. It really was a pleasure to be there that day. Mum seems a lot happier and more settled too.


Things have definitely changed for the better at Magnolia and I just wanted to thank you and all your staff and well done to you!


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Review from Andrea H (Daughter of Resident) published on 30 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always willing to listen to any concerns and act on them. Gardens a delight to walk around.

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Review from Jane D (Relative of Resident) published on 22 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As a family we are very happy with the care my Grandmother in law receives. She herself settled very quickly all thanks to the staff support. Any concerns are addressed quickly and sympathetically and we also notice that the staff seem happy in their work which is nice.

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Review from Erika D (Daughter of Resident) published on 22 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There's nothing like your home, but Magnolia House had a very good feel on my first visit. Staff very friendly, made you feel very welcome. Mum has been their 4 months, has settled in very well. I think it has a very homely feel you can visit at any time throughout the day.
If you have any problems,
management are always their to listen, problems are addressed as quickly as possible.
My son, daughter in law and myself have recommended Magnolia House too a couple of people, they were also happy on there first visit. There loved ones have also taken up residence in Magnolia.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Magnolia House is calculated as follows: ( (183 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 227 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.99 Points relating to the number of positive Reviews for Magnolia House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 19 Positive Reviews ÷ 19.2 = 0.99

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 18 Mar 2025

Single and double ensuite for elderly care and nursing care


Awards / Recognitions (0)

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Meet the Team (1)

Lindsay

Lindsay Altoft

Job Title: Manager

Lindsay is one of life’s all-rounders! She began life with Park Lane Healthcare working in the accounts department, handling all the residents’ families’ queries, fee payments, bills we had to pay and a myriad of other things too. She even used to organise all our special award days that our top performing staff receive for their efforts, many of which go way beyond the call of duty. If all of this was not enough, in her own time she studied at Lincoln University and gained a degree in social work, such was her calling for looking after the elderly and vulnerable in society. All of this led to her joining our regional team, ensuring our homes were compliant in all aspects of care delivery and it seemed the most natural thing in the world to place her as manager at Magnolia House when the position became vacant. Although a large home and with its large challenges, Lindsay works tremendously hard at all times to ensure that every resident feels that little bit special.