The Olde Coach House have an open door policy 7 days a week to all visitors but do have protected meals times for an 1.5 hrs at 8:30 and 11:30 and 4:30 every day, so ask that you avoid these unless you would like to eat with your family member.
The home has an onsite car park for around 10 cars
The Olde Coach House has a Review Score of 9.6 (9.647) out of 10, based on 24 reviews in the last 2 years. Over all time The Olde Coach House has 79 reviews.
Review from Patricia B (Daughter-in-law of Resident) published on 23 October 2019
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Overall Experience
4.0 out of 5
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Review from K L (Daughter of Resident) published on 17 July 2019
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5.0 out of 5
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Review from Hilary B (Resident) published on 14 June 2019
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5.0 out of 5
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Review from Peter S (Son of Resident) published on 14 June 2019
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Overall Experience
4.0 out of 5
The home has been upgraded and considerably improved over the last year with its common rooms completely refurbished
Kitchen staff are responsive to resident meal/food preferences and provide a good service within their inevitable budgetary constraints.
There is some staff turnover but overall staffing levels appear to be good and staff have a real interest in meeting residents’ needs and requirements.
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Review from Susan S (Daughter of Resident) published on 14 June 2019
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Overall Experience
5.0 out of 5
The points below I haven't crossed are just areas that I cannot comment on.
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Review from Joyce C (Resident) published on 6 February 2019
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Overall Experience
5.0 out of 5
Reply from Laura Bismor, Manager at The Olde Coach House
Thank you Joyce. We love our daily walk too.
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Review from Mary G (Resident) published on 6 February 2019
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5.0 out of 5
My family are always welcome.
Reply from Laura Bismor, Manager at The Olde Coach House
Thank you Mary, we are glad you are enjoying your stay with us.
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Review from June S (Resident) published on 5 February 2019
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Overall Experience
5.0 out of 5
Reply from Laura Bismor, Manager at The Olde Coach House
Thank you June we love having you to stay.
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Review from Katie L (Resident) published on 4 February 2019
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Overall Experience
5.0 out of 5
Reply from Laura Bismor, Manager at The Olde Coach House
Thank you katie we love having you to stay with us.
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Review from Lily P (Respite Resident) published on 30 January 2019
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Overall Experience
5.0 out of 5
Reply from Laura Bismor, Manager at The Olde Coach House
Thank you for the review, Lilly, we have loved having you to stay.:-)
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Review from N M (Wife of Resident) published on 6 November 2018
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5.0 out of 5
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Review from Maureen R (Daughter of Resident) published on 29 October 2018
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5.0 out of 5
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Review from Carol H (Daughter of Resident) published on 27 February 2018
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5.0 out of 5
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Review from Patricia K (Daughter of Resident) published on 19 January 2018
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5.0 out of 5
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Review from D R (Stepson of Resident) published on 5 January 2018
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5.0 out of 5
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Review from June G (Friend of Resident) published on 19 December 2017
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4.0 out of 5
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Review from Kim F (Daughter of Resident) published on 13 September 2017
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5.0 out of 5
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Review from Duncan T (Son of Resident) published on 7 July 2017
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5.0 out of 5
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Review from Y C (Sister-in-law of Resident) published on 5 July 2017
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4.0 out of 5
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Review from Karen K (Daughter of Resident) published on 5 July 2017
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5.0 out of 5
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The Review Score of 9.6 (9.647) out of 10 for The Olde Coach House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.647 for The Olde Coach House is calculated as follows: ( (197 Excellents x 5) + (66 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 278 Ratings = 4.647
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Olde Coach House is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2023
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Job Title: Manager
Joined: 1984
As the care home Manager and Owner, Elaine Bismor is a very hand’s on Manager who believes that a Care home should always feel warm, inviting.
Elaine has worked in the care industry all her working life, and has been involved in the Old Coach House for over 30 years and now owns the home with her family. Her previous role was as a nurse at Hull Royal Infirmary.
In her job role Elaine has the overall responsibility for the smooth running of the home and to make sure the residents are receiving the best care possible at all times by being a proactive hands on manager. Elaine manages the staff team to a very high standard ensuring that home meets and exceeds the various demands of inspection and all regulations.
Elaine has a string qualifications including but not limited to:
Nursing degree
NVQ’s in health and social care level 4
City and Guilds Registered Manager Award Level 4
End of life Care Level 5
Safeguarding of adults
Various dementia awareness courses
She is also one of our dignity champions for the home
Job Title: Manager
Joined: 2007
I have worked in the home for 16 years. I am a trained accountant and HR specialised and hold an NVQ in health and social care and other management qualifications.
I am part of running the day-to-day business future-proofing the business for years to come.
I love working in a caring environment on a daily basis, we are always having a laugh and joking around the home and ensuring the residents are living a fulfilled life.
Our favourite is the pub and bingo afternoons.
We celebrate all staff members' personal and professional goals and encourage all relatives to join in with home daily activities.
Job Title: Administration Manager
Joined: 2010
Meet Jo, our admin manager here at The Old Coach House! Jo has returned from her maternity leave and is back to enjoying her job. #Meettheteammonday
Job Title: Care Assistant
Joined: 2022
I joined the team after serving time as a Mental healthcare assistant,
I am an individual who loves to ensure the wellbeing of others,
The Old coach house is an avenue to improve my career and help in my relation with adults and co-workers in a friendly environment.
Job Title: Laundry Assistant
Joined: 1995
I have been a laundry assistant at the Old Coach House for 28 years and love my job.
Job Title: Senior Care Assistant
Joined: 2022
I enjoy working at the Old Coach House because staff and residents relate so well like a big family and the care home cares for staff just as they care for residents
I feel fulfilled giving someone a better quality of life which is why I like working in the care industry
I have undertaken the NVQ level 3 diploma in health and social care, 15 care standards, mandatory training for health care assistants and a few other care courses
I make residents feel very comfortable while ensuring they get the best care in the home
Job Title: Care Assistant
Joined: 2015
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Job Title: Care Assistant
Joined: 2018
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Job Title: Receptionist/Admin Team
Joined: 2021
I've worked here for 1.5 years
Reception/Admin Team
Busy and varied workload
Kind and friendly staff members
Great working conditions
Enjoy interacting with the residents
Job Title: Night Carer
Joined: 2022
I love working here because I am part of a great team. Here in the Old Coach House, we are one big family, treated with the same love, respect, and dignity. At The Old Coach House, you are encouraged and given the opportunity to grow and build your career through various courses and training, which the company pays for.
Seeing the smiles on the faces of our residents at the end of the day is priceless and motivates me to keep giving my best. Our residents are well cared for and treated with the dignity and respect they deserve.
The Old Coach House Residential Home is a home away from home.
Job Title: Care Assistant
Joined: 2022
Care for the elderly, provide support and assistance, help with feeding, bathing and clothing and engaging them in physical activities.
I love working at The Old Coach House care home because every day I learn something new.
Level 3 National Foundation Diploma in Health and Social Care
Working in the care industry allows me to help others in the best way possible and it gives me a sense of responsibility.
My future goal is to work my way up through training and to become an adult Nurse
For the residents to enjoy living in our care home I ensure that they do what they love doing the most.
Job Title: Night Care Assistant
Joined: 2022
The Old Coach house has diversity and inclusiveness as one of its core values and it is obvious in the work atmosphere
Treats everyone fairly, listening to management structure to well being of staff (work and off work)
The best part for me it the level of regulatory compliance is at its peak.
I would like to be a Dementia consultant in future
Job Title: Care Assistant
Joined: 2022
Having worked in an old coach house for over a year and enjoyed every bit of it Taking care of the residents gives me great joy and satisfaction.
I have been given an opportunity to help people and this service made me appreciate the works of life.
Although the work has its challenges, the management has been very accommodating and has a listening ear.
Job Title: Care Assistant
Joined: 2022
I enjoyed working at the Old Coach House as it helps me to be more committed to delivering the best care possible for the residents.
The management is also concerned about the welfare of staff, with different skills each day and adequate training which makes it more satisfying and rewarding.
I enjoyed working in the care industry because it’s one of the most rewarding jobs as I’m able to make a real difference and positive impact in someone’s life on a daily basis.
I have a series of certified mandatory training associated with the role of a health care assistant.
My goal is to earn more skills to improve and maintain the well-being of service users.
Job Title: Care Assistant
Joined: 2022
I started work as a housekeeper and have moved on to a care assistant in the home.
I like to see the residents every day and enjoy helping them live independently.
Job Title: Care Assistant
Joined: 2022
I love working with elderly clients in the home. I enjoy the activities around the home and going out for trips out.
Job Title: Night Carer
Joined: 2023
I started work in April 2023 and love working in care.
Job Title: Receptionist/Admin Team
Joined: 2023
I started working for the care home earlier this year.
I am working on reception and meeting and greeting all the visitors.
Job Title: Housekeeper
Joined: 2020
I enjoy being around the residents in the home.
I really enjoy my job and keeping the home clean and tidy.
Job Title: Kitchen Assistant
Joined: 2023
I am new to the kitchen and will be working with Paula to provide varied food service.
