Overton House - Care Home

The Garth, Cottingham HU16 5BP
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9.8 30 Reviews
  • Overton House - Care Home, Cottingham
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Care Provided by Overton House - Care Home

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Margaret Walker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Number of floors: 1

Funding & Fees Guide for Overton House - Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Overton House - Care Home Reviews (30)

Total of 30, showing 1-20
9.8

Overton House - Care Home has a Review Score of 9.8 (9.797) out of 10, based on 30 reviews in the last 2 years. Over all time Overton House - Care Home has 30 reviews.

Overall Experience

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Review from Sandy F (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy for all the care that is given to my mum. All the staff are always so helpful and nothing is too much trouble, they are brilliant. Mum has been in the home for nearly two years and is very happy. She loves to join in with all the activities that the home provides which keeps her
stimulated. Mum is content and feels much safer now she lives in the home and we as a family are so grateful she is well looked after.
A big thank you to all your dedicated staff.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you so much for your wonderful review! We're thrilled to hear that your mum is happy and well cared for and it means the world to us to know she enjoys the activities we provide. Our team is dedicated to ensuring every resident feels safe, stimulated, and supported, and we're grateful for your kind words. We'll be sure to pass along your thanks to our amazing staff-they'll be so pleased to hear this. Your trust and appreciation mean a lot to us.


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Review from Jane B (Friend of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend's mum yesterday. Upon arrival until I left the atmosphere in the home was lovely. All the staff are very happy, friendly and attentive. I spoke to the lady at the reception who was very welcoming and really seemed to care about the residents. All in all, I would thoroughly recommend
Overton House, all the staff are a credit to the manager who is also dedicated to the home and its residents.

Reply from Margaret Walker, Manager at Overton House - Care Home

Thank you for your kind words and for taking the time to share your experience! Were so pleased to hear that you felt welcomed and noticed the positive atmosphere at Overton House. Our team works hard to create a warm, caring environment for residents and visitors alike, and your feedback is truly appreciated. Well pass along your compliments to the manager and staff they'll be thrilled to hear this. Thank you again for your recommendation!


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Review from G M (Friend of Resident) published on 26 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a long-time friend of mine on a regular basis and, whilst it pains me greatly to see the manner in which his condition has treated him, the support and understanding of the friendly staff have proved invaluable. Despite the challenging circumstances at times, the care staff address changing
circumstances without fuss and with a smile. Reception staff are always welcoming and, though you would imagine their role as largely administrative, they are clearly very familiar with the residents and take time to know them.

Reply from Margaret Walker, Manager at Overton House - Care Home

Thank you for your thoughtful review and for visiting your friend regularly. We understand how difficult it can be to see a loved one face challenges, and we're so pleased to know that our team's care and understanding have been a comfort to you. Our staff are dedicated to providing compassionate support, and it's wonderful to hear that they've been able to navigate difficult situations with ease and positivity. We're also glad to know that our reception team makes you feel welcome and takes the time to connect with residents. Your kind words mean a lot to us!


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Review from Kirsten J (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Overton House for almost 3 years now. At first we were in the midst of covid and it was difficult, but the staff put procedures in place for visiting, sensitive to their residents' needs.
The manager maintains a consistent team and the staff are all very pleasant and friendly and
have a good relationship with my dad. The carers seem particularly popular with him, but all we've had contact with have been great and do sterling work with all the residents in my opinion.
Staff member on reception, is very efficient and helpful and if she doesn't know the information we require, she will find out and relay it.
Dementia is indiscriminate and cruel but all the team seem to enjoy their work and supporting us family members with their continued care and kindness which I feel must be difficult at times.
Thank you to all the team.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you so much for your review. We truly appreciate you taking the time to share your experience with Overton House. It means the world to us to hear that you feel that your dad has been well cared for over the past three years, especially during such challenging times. Your kind words about our reception team and carers are incredibly encouraging, and we will make sure to pass on your appreciation to everyone involved. We understand the challenges that come with dementia care, and it's reassuring to know that our team's commitment and kindness have provided some comfort to you and your family. Thank you once again for your trust and support. We will continue to do our best to provide the highest level of care for your dad and all our residents.


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Review from Angeline B (Wife of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Overton House since early April 2024. He has Alzheimer's and challenging behaviour. I realised that I was not going to be able to look after him at home for much longer and started looking at care homes. I felt comfortable and welcomed at Overton from the first visit but there
were no vacancies. In the meantime, things deteriorated and my husband had to go into care in another home as an emergency. As soon as a vacancy became available he was moved to Overton. This is a lovely home-from-home, the staff are caring and attentive, and they make you feel welcome. They have had to deal with my husband's challenging behaviour and they do it all with a smile on their faces. My husband is starting to settle down somewhat now and I feel that he is in safe and capable hands. The building it is roomy and airy and pleasant to be in, with a family atmosphere around the place. The staff work so hard, I can only applaud them for their hard work and tenacity. Thank you.

Reply from Margaret Walker, Registered Manager at Overton House - Care Home

Thank you so much for sharing your experience. It means the world to us that you felt comfortable and welcomed from your first visit, and were glad we could eventually accommodate your husband at Overton House. We understand how challenging it can be to find the right care, especially when dealing with Alzheimers and difficult behaviors, and we're so pleased to hear that your husband is starting to settle in. Our team is dedicated to creating a warm, home-like environment, and were grateful for your kind words about their hard work and dedication. Knowing that your husband is in safe, capable hands brings us great satisfaction. Thank you for entrusting us with his care.


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Review from Thomas H (Brother-in-law of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking into many care home reviews in the area I was fortunate enough to be able to book a place at Overton House in Cottingham for my sister-in-law, aged 91 and in the early stages of dementia. She has also spent quite a few years confined to a wheelchair, falling regularly and in and out of
hospital, very depressed and having lost her notorious happy nature.
Within 2 weeks there has been a tremendous change having regained her cheerful attitude and with the help of the staff walking a few metres and taking part in activities such as baking with the staff who are very friendly and helpful and there is always plenty on duty.
This is my first encounter with a care home for a member of the family and the manager and staff have been so helpful.
We are also encouraged to personalise her room so looking forward to adding a few extras of her choice.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you for sharing your heartfelt review. We are thrilled to hear about the positive changes in your sister-in-law since joining Overton House. Our dedicated staff strives to create a supportive and engaging environment, and it's wonderful to know she is regaining her cheerful nature and participating in activities. We're glad to have made your first experience with a care home a positive one, and we look forward to continuing to provide the best care and support for your family.


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Review from Mandy T (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Overton for about 4 years, and after some initial hiccups as to be expected, Mum settled well, although now not able to mobilise without hoisting and wheelchair the staff is wonderful they explain exactly what they are doing for Mum so she is aware of what is happening to her and gives
her reassurance, she always gives them a smile which tells me she is ok with this. The home keeps me and my brother informed of what is happening regarding Mum's care. The manager and staff do a brilliant job and I know Mum is in good hands, they all deserve a medal (and a pay rise) for the work they do in caring for the residents.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you for sharing such a heartfelt review about your mum's care at Overton. We're truly grateful for your trust and kind words. It's wonderful to hear that she has settled well and that our staff's communication and care bring her comfort and reassurance. Seeing her smile is a reflection of the compassionate approach our team strives to provide every day. We're also committed to keeping families informed, so it's great to know you and your brother feel supported. Your praise for the team means the world to us we'll pass on your lovely comments to everyone at Overton. Thank you again!


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Review from Frances R (Daughter-in-law of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law through her Alzheimer’s was very difficult in her own home however once she had adjusted to her new surroundings and with the help of all the staff she became more relaxed and enjoyed the company of others around her. My husband and I found from our very first visit, to take a look
around the home, that the staff went out of their way to help and accommodate all of my mother-in-law's needs and everyone always spoke to us. This was the same throughout the 3 years she spent at Overton and even now after her passing they still welcome us. They celebrate all festivals and special occasions and engage residents in crafts, baking etc. Afternoon teas, Coronation day party. Everyone works hard for all their residents and we really appreciated this.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you for your heartfelt review. We're so glad to hear that your mother-in-law found comfort and companionship at Overton House. It's wonderful to know that our staff's dedication and care made a positive difference throughout her stay and that you continue to feel welcome even after her passing. We strive to create a vibrant and inclusive environment with engaging activities and celebrations for our residents. Your kind words mean a lot to us, and we truly appreciate your support and recognition. If you ever need anything, please don't hesitate to reach out.


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Review from David R (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in Elloughton, my Mum was some 60 miles away in Leeds and suffering from advanced dementia and unable to properly look after herself. It was clearly evident the only solution was to bring her over to East Yorkshire where she could be looked after properly. After looking at a number of care homes
it was clearly evident that Overton House was our first choice. Right from the first time we visited, the manager and the staff made us very welcome and showed us around the excellent facilities that were in place. My Mum received first-class caring care from all the staff, nothing was too much bother, and she was made welcome from the first day she arrived. The food provided was of good quality, and the staff ensured she received her medication daily. My mum was treated with dignity at all times and her personal welfare was a priority at all times. We have been kept up to date at all times regarding her health, and staff make us welcome whatever time of day we visit.

Reply from Maragret Walker, Home Manager at Overton House - Care Home

Thank you for sharing your experience and for choosing Overton House for your mum's care. We're so pleased to hear that she has received first-class care and that our team has made both of you feel welcome and supported. Ensuring the dignity, health, and well-being of our residents is our top priority, and it's wonderful to know that our efforts have made a positive impact. Your kind words mean a lot to us, and were grateful to have your mum as part of our community. If there's anything you need, please don't hesitate to reach out.


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Review from A G (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Overton House now since January 2020 and we have been very grateful to all the staff who go out of their way to help her. I live in Peterborough, and it is reassuring to know that the manager and her team are always willing to let me speak to her on the phone in between visits.
The Reception Staff are first rate. We are very lucky to have got her in to Overton House when she can get the best of care for her condition.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you so much for your kind words and positive review! We're delighted to hear that your mother is happy at Overton House and that our team has been able to provide the care and support she needs. It's our top priority to ensure that residents and their families feel comfortable and connected, even from afar. Your feedback means a lot to us, and we are grateful to have your mother as part of our community. If you ever need anything, please don't hesitate to reach out.


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Review from P H (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Treat my mum really well and she seems happy. Lovely staff. All needs seem to be taken care of. Quite responsive to queries. Medical needs taken care of. Home is quite clean. Visits are easy. Thank you for looking after her.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your mum is happy and feels well cared for. Our staff are dedicated to providing exceptional care and ensuring that all needs are met. It's heartening to know that our responsiveness to queries and attention to medical needs have contributed to your satisfaction. Maintaining a clean and welcoming environment is a top priority and we're glad you've noticed. Your kind words mean a lot to us and we're grateful for the opportunity to look after your mum.


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Review from Richard B (Son of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Overton for around three years now. She has always been well cared for and seems happy. The staff are always friendly and look after her very well. The team have given her excellent care and always keeps us updated on any health problems.

Reply from Magaret Walker, Home Manager at Overton House - Care Home

Thank you so much for sharing your experience with us! We're thrilled to hear that your mum has been well cared for and happy during her time at Overton. Our dedicated staff strive to provide excellent care and ensure the comfort and well-being of all our residents. We appreciate your kind words and trust in our team.


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Review from H W (Friend of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all friendly, polite and helpful.
The receptionists are very attentive and help in any way they can.
They will always answer any questions and queries - nothing is ever too much for them.
I feel the residents are safe and always look clean and tidy.

Reply from Cameron Innes, Marketing & Communications Coordinator at Overton House - Care Home

We greatly appreciate your feedback and are delighted to hear about your positive experience with our staff at Overton. Ensuring a welcoming and supportive environment for our residents is a top priority, and it's wonderful to know that you find our team to be friendly, polite, and helpful. We take pride in maintaining the safety and well-being of our residents, and it's reassuring to hear that you feel they are in good hands.


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Review from Richard B (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has severe incapacitating dementia and is totally reliant on the care and welfare provided by the brilliant staff. I fully trust them to continue to provide what is turning into end of life care. Thank you for all you have done for her in the last ten years.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you very much for your appreciation and kind review. It's a pleasure to support your mum.


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Review from B D (Grandson of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and attentive staff. As a visitor I always feel welcomed. I have no doubt that my grandma is in safe and capable hands. They also provide regular entertainment for the residents, and host numerous raffles that I will one day win. Mark my words.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you for the kind review. We consider it an honour to support your grandma. We hope you have luck in the next raffle!


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Review from Chris H (Friend of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I pick my friend up on a regular basis and take him out for a few hours. I have always been pleased with the care and attention my friend receives from all of the staff. He appears to have settled well and is well looked after. Staff have been very supportive of me and have made it easy for me to visit
and take my friend on little trips.

Reply from Margaret Walker, Manager at Overton House - Care Home

Thank you for your kind review; we are delighted to hear your friend has settled in happily. I will pass on your comments to the staff.


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Review from Susan S (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

More than happy with everything that is done for Mum. Everyone concerned has total commitment to the resident's care and well-being. Not only the care they show but also keeping the residents happy, holding events and parties and getting them involved with the activities. Seeing Mum dancing at past
parties, clapping and singing to the music. A big thank you to everyone.

Reply from Cameron Innes, Marketing & Communications Coordinator at Overton House - Care Home

Thank you for your kind words; they make all the difference to our staff to know their hard work is being noticed.


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Review from Hayley J (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a resident here, and I can honestly say it was life-changing for us, Mum, especially when we got her a place here. The staff are absolutely amazing, and I can honestly say Mum loves them all. You can see by how she interacts with them that she is happier and feels safer than she has been for
a long time.
All staff, from the top to the bottom, are professional yet caring and approachable for both residents and family members.
Mum's room is lovely and is always clean and presentable as is the rest of the home. Mum always tells us the food is great, and the extra things like afternoon teas, pizza night etc, that the staff lay on show how well catered for the residents are.
As a family member, I can honestly say that getting Mum a place here was the best thing that could possibly happen for us all. I know that Mum is well cared for, stimulated, and above all, safe and can ask for no more, so from the bottom of my heart, thank you all.

Reply from Margaret Walker, Manager at Overton House - Care Home

Thank you for your lovely words! I am proud of all our staff, and I am delighted to receive such praise from them. it is an honour to look after your mum, and we are delighted she is so happy.


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Review from J B (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and willing staff. My mum is well cared for both physically and medically, and her environment is spotlessly clean and comfortable. She is in the best place possible, and her needs are fulfilled with dignity.

Reply from Cameron Innes, Marketing & Communications Coordinator at Overton House - Care Home

Thank you for your kind review; it means the world to us to know your mum is happy.


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Review from Malcolm D (Husband of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home. My wife has been in nine years. Always welcoming when I go. Always nice and clean in bedrooms and corridors, food seems to be good quality, and staff very friendly. I’m always notified straight away if any problems with my wife.

Reply from Margaret Walker, Manager at Overton House - Care Home

Thank you for your kind review. We are delighted that you and your wife are happy.


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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Overton House - Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Overton House - Care Home is calculated as follows: ( (286 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 349 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Overton House - Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Overton House - Care Home

What types of Care is Overton House - Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Overton House - Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Overton House - Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Overton House - Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Overton House - Care Home to the centre of Cottingham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.