Review from Dene S (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience

After a couple of bad experiences in other homes, my Dad settled very quickly at Overton House and it was really reassuring to see him improve the instant he arrived. They are very experienced with Dad's condition (Dementia) and have the facilities and staff to best deal with his needs.
Dad also has

other nursing needs and I’ve found the management and staff very receptive to suggestions from the family as to how best to meet these to suit him. They keep in touch with family and keep us updated on how he is regularly even though we visit often.
I particularly like their openness and willingness to discuss needs and changes in Dad’s care and their response to any thoughts we have, actively encouraging our feedback.
I would highly recommend Overton House, we needed to be reassured Dad was safe, cared for and healthy and they have more than provided this.

Reply from Cameron Innes, Marketing & Communications Coordinator at Overton House - Care Home

Thank you very much for your kind review. We are delighted to hear that your Dad is settled and happy in his forever home!

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Review from Steve F (Brother of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience

My sister is currently staying at Overton house for 8 weeks respite, with a view to becoming permanent, which I hope is the case. Since being at Overton House, I have noticed a massive change in her full being. She always looks clean and cared for, she’s definitely happier. She’s eating properly, and

taking her medication on time. She generally looks so much healthier.
The staff are so welcoming, caring and friendly, nothing is too much bother. On entering the home, there’s always a bright, cheerful atmosphere, and all staff greet me with a friendly, smiling face. I feel confident in knowing that my sister is getting the best care, it has done her so much good staying at Overton and I’m hoping it will become permanent.

Reply from Cameron Innes, Marketing & Communications Coordinator at Overton House - Care Home

Thank you very much for your kind review. Its gratifying to hear that your sister is improving whilst at Overton House.
We understand the importance of finding the right place for your loved one, and we are honored that you are considering Overton House for your sister's permanent residency.

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Review from S B (Son of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience

My dad has been a resident for just over 2 years now and although it was 2 weeks respite initially, it became full-time straight away. He wasn't happy at first as he was confused about why he was there but over time I think he has got used to it. We had no real choice of home for my dad as it was chosen

by our social worker quickly at an awkward time, so we all had our initial concerns not having known about Overton and due to Covid 19, not even allowed to look around! Was a very difficult time and due to the protocol it was hard to tell how he was doing or properly build a relationship with any of the staff except reception and the primary carer who were very nice indeed. As things opened up we got to know more staff and the routine and what is now clear is the care for their residents, even though communications with the home can sometimes be compromised. All members of staff we have dealt with seem very friendly and caring, with the residents well being at heart.

Reply from Cameron Innes, Marketing & Communications Coordinator at Overton House - Care Home

Thank you for your review. We recognise it was a really difficult time for everyone during the pandemic, and we acknowledge that relationships between family and friends were not always easy to build due to the restrictions forced upon us at the time. I'm so glad you realise that the well-being of our clients is at the centre of our care and that you and your dad are now happy and settled after the tough times at the start of your dad's placement. Thank you so much for your understanding.

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Review from Barry W (Nephew of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience

We could not be more appreciative of the care and attention given to my aunt. Previous to her becoming a resident at Overton House we had considerable difficulty in taking care of my aunt as we live 80 miles away which as you could imagine, life for her was very difficult and ourselves.
We can honestly

say that everything about the home is first class with 24-hour care from the lovely staff and management to the rooming and excellent food, and as a result, my aunt now considers it to be her home.
When visiting we are always met with a friendly hello which once again gives us confidence and assurance that we made the correct choice in choosing Overton House.
With a heartfelt thank you all for all you do.

Reply from Margaret Walker, Manager at Overton House - Care Home

It is our pleasure to look after your aunt. Thank you so much for such a lovely and positive review.

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Review from V B (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience

My mother has been a resident in Overton House for five years and has been so well looked after and cared for. I don't live in the area but the staff are always helpful, friendly and communicative between my visits. She has very little mobility and cognition but I feel I can count on them to care for

her and understand her. I am very grateful to the whole staff team.

Reply from Margaret Walker, Manager at Overton House - Care Home

Thank you for your appreciation, we are honoured to look after your mum. So glad you feel reassured between your visits, it is lovely to know that you are happy.

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Review from S J (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience

My mother has been in Overton House for four years with dementia; she is 96 years old and is not mobile. I feel she is very settled living there, and the staff are always kind and helpful. It gives me peace of mind to know she is looked after well.

Reply from Margaret Walker, Home Manager at Overton House - Care Home

Thank you for your kind review. It's great to know you have peace of mind whilst your mum is in our care. She is one of the many characters that always makes our home a vibrant place and our job worthwhile.

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Review from Elizabeth B (Sister of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience

There was a Zoom meeting with an eye consultant from the hospital, which I attended along with two senior staff from Overton House. I was very impressed with their knowledge of my sister and what they felt would be the best way forward. As I do not live in the area, I feel confident that the staff are

caring for my sister in the best way they can, and it has been a positive move for her to live at Overton House. The staff are always friendly and knowledgeable, and the home has a positive atmosphere.
Thank you for your cheerfulness!

Reply from Margaret Walker, Home manager at Overton House - Care Home

Thank you for your kind review. It is a pleasure to look after your sister at Overton House. She keeps us entertained with her singing!

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Review from Christine D (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience

My mum has been a resident of Overton House for over 10 years. I have always been extremely pleased with the care that she has received. The staff, who are very welcoming, have catered for her every need and are in touch with me straight away if they have any concerns. Although my mum’s communication

is very limited now, she still raises a smile, which is lovely to see. I have no doubt that she is as happy today, as she has always been. Everyone at Overton deserves the praise they receive, for the wonderful, caring work they do. Thank you so much!

Reply from Cameron Innes, Marketing & Communications Coordinator at Overton House - Care Home

Thank you! It's pleasing to know Mum has been happy at Overton House over the years.
Thank you for your kind words.

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Review from Pam M (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience

My dad has dementia and mobility problems, he went to stay at Overton House initially for respite and is now a permanent resident.
I cannot praise the staff enough, nothing is too much trouble. Everyone has been friendly, welcoming and kind and made the difficult situation easier to cope with. My dad

has settled well, has less falls with the equipment put in place and his mobility has improved with the help of the caring staff. There is always someone available to talk to about any worries or concerns and the staff have been reassuring and helpful. The carers are cheerful, hardworking and efficient. Most importantly, my Dad is well cared for in every aspect of his health and daily routine.

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Review from P Y (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience

My mother has been at Overton House since January and I am very impressed by the care, dedication and professionalism of the whole staff team. It is a friendly and happy place where I know my mother is receiving top-class care.

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Overton House - Care Home

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