Red House - Care Home has a Review Score of 8.9 (8.885) out of 10, based on 5 reviews in the last 2 years. Over all time Red House - Care Home has 5 reviews.
Review from Shaun W (Son of Resident) published on 3 March 2025
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Review from C M (Daughter of Resident) published on 3 February 2025
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Review from Malcolm H (Husband of Resident) published on 18 March 2024
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Reply from Leah Davies, Home Manager at Red House - Care Home
Thank you so much for your kind review and for sharing your positive experience with us. Ensuring that your wife receives respectful and compassionate care is our utmost priority, and we're grateful for your trust in our team at Red House Care Home. Your kind words mean a great deal to us, and we're honoured to have the opportunity to care for your wife.
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Review from L D (Daughter of Resident) published on 5 March 2024
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Reply from Leah Davies, Marketing & Communications Coordinator at Red House - Care Home
Thank you for your kind review. It is a pleasure to look after your mum, and we are delighted to hear she is happy.
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Review from Donna P (Stepdaughter of Resident) published on 26 April 2023
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Reply from Cameron Innes, Marketing & Communications Coordinator at Red House - Care Home
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that your stepmother is enjoying life at Red House, and we truly appreciate your kind words.
Your feedback is invaluable to us as we strive to provide the best possible care for all of our residents.
Thank you again for your review and for your support of our care home.
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The Review Score of 8.9 (8.885) out of 10 for Red House - Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.864 for Red House - Care Home is calculated as follows: ( (51 Excellents x 5) + (8 Goods x 4) ) ÷ 59 Ratings = 4.864
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.021 Points relating to the number of positive Reviews for Red House - Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 5 Positive Reviews ÷ 9.6 = 0.521
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Dec 2019
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