Redstacks

36 Heads Lane, Hessle HU13 0JH
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9.2 6 Reviews
  • Redstacks, Hessle
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Care Provided by Redstacks

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Redstacks Residential Home Ltd
  • Person in charge
  • Claire Renton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Redstacks

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
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Redstacks Reviews (6)

9.2

Redstacks has a Review Score of 9.2 (9.179) out of 10, based on 4 reviews in the last 2 years. Over all time Redstacks has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
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Date Published

6
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3
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2

Review from Ray M (Son of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent 16 months in Redstacks and thoroughly enjoyed his time as a member of this unique extended family. On arrival, he was advised that everyone called it home and this was quickly evident as the staff were fantastic towards him and other residents. Being in Redstacks gave him a new lease of
life and he said he wished he had gone in there years earlier. Completely changed my perception of care homes.

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Review from T R (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last few years of life as a resident of Redstacks in Hessle before his demise at the age of 95. As with many families we had mixed feelings about him going into care but, once settled, our reservations were removed completely. Redstacks staff treated Dad with dignity and warmth and
really could not do enough for him. He always stated it was a home not a hospital and felt that he was part of the family. The staff were always willing to sit and chat and cater to his needs. As a family we were always made welcome and telephone calls were encouraged when we could not visit. The home encouraged open dialogue and were available to answer questions and give advice. Dad was happy at Redstacks due to the staff for which we will always be grateful.

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Review from T L (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad joined Redstacks in October 2022, he chose Redstacks himself after viewing a few in the area and was welcomed warmly from the beginning.
The home is beautiful, spotless and run very efficiently by the management team, communication is excellent and nothing is too much trouble. The staff are so
caring and always treat Dad with the utmost respect.
Dad says he feels part of the Redstacks family which is very reassuring to us as a family. Overall, I'd have no hesitation in recommending Redstacks and we are grateful for everything they do.

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Review from S. L. S (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Redstacks for just over 2 years and is now 97. It is a cosy and comfortable environment where he is cared for so well, nothing is too much trouble for the staff for him or for us as a family. The staff are very well led by the manager and they all go above and beyond for their residents,
if you ask for something to be done, it is without delay. We can visit anytime and stay as long as is needed. The environment is light and airy and immaculately clean. They have helped him to settle, as he did not want to leave his home and they have done everything in their power to help with this difficult time in his life.
I would not hesitate to recommend Redstacks to anyone who is looking for care for a loved one.

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Review from Sam Y (Private Carer of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a small family run place and beautiful, the service users are immaculate well kept, have a hairdresser in, and the place is spotless. The staff are fantastic, as well as management. And the management are really involved with the service users too and care about their staff. Highly recommend.

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Review from Jackie W (Niece of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is currently living in Redstacks, we were worried about her safety but now we know that she is safe. The house is spotless their standard of cleanliness is excellent. The people that work there are friendly and we can visit her whenever we like we don't need an appointment that in itself is
very reassuring. She is very happy living there she was afraid during the night but there she is checked on every hour. The home has everything that she needs all the staff I have met are so lovely to her and to us. They are mostly family that work there and they know the real meaning of care. I would highly recommend anyone to not hesitate if one of their family needs care to let their relative live there they are all in very safe hands. The house itself is lovely and the gardens around the back are beautiful. Nothing is too much trouble they are very well trained but it's the feeling you get when you walk in it's a family run home and you know that they care about their residents.

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Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Redstacks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Redstacks is calculated as follows: ( (39 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 46 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Redstacks is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Redstacks

What types of Care is Redstacks registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Redstacks provide?

Own GP if required is an additional type of care provided.

How many Rooms does Redstacks have?

There are 12 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Redstacks?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Gardens & Television point in own room are some of the Facilities & Services.

How far is Redstacks to the centre of Hessle?

0.5 mile(s) as the crow flies, distance by road may be significantly further.