Review from Toni W (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

Mum has lived at Willersley for almost four years now, and she thinks of it as “home”, which it is – a warm, friendly, caring place.
I have peace of mind knowing that the quality of care and support she receives is second to none. Staff are highly skilled and competent – all have a genuine interest

in mum’s changing needs and complete well-being.
The home is immaculate, comfortable, spacious and well maintained, inside and outside.
It is an extremely pleasant place to visit, and everyone goes out of their way to make visitors feel welcome – nothing is too much trouble.
The team have risen admirably to the extra challenges and added pressures caused by the pandemic, and we have all been kept so well informed of the ever-changing circumstances.
All the staff are passionate about providing the very best care they can for the residents, showing compassion, kindness, respect and dignity. They are brilliant and deserve the highest praise.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for your kind words; it is appreciated that you have recognised what a fabulous team we have. As the Home Manager, I feel truly blessed to have such an amazing bunch of people to care for our residents.

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Review from Hazel B (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience

My mum lived at Willersley House for 5 years and I can honestly say that every member of the team, without exception, are cheerful, dedicated, hard-working and a credit to their profession. They treat all residents and their relatives with compassion and respect. It has been hugely comforting during

the pandemic to know that my mum was so well looked after, right up to the end, as she sadly passed away in September. The home itself is clean and bright, activities are varied and numerous, and the food is home-cooked and nutritious. Willersley should be held up as a shining example of how we would all like to be looked after in later life. If I could give a higher accolade than absolutely outstanding I would.

Reply from Kathy, Chaplain at Willersley House

Thank you for your kind review. We are all missing your mum. She was kind, gentle and very quiet. She was a joy to care for and she viewed everything so positively, she never complained or moaned about anything. She took everything in her stride and appreciated the opportunities to continue her faith journey while with us. We will remember her in our prayers.

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Review from Paula C (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

The first moment I ever experienced this home it was by far the best feeling I had felt during all the visits to various homes, trying to find the right one for my mam, and believe me, we had visited so many.
The leadership and all the team are outstanding. Nothing is too much for them and they are

always on hand to answer any queries or concerns. I feel like we are treated on an individual basis so it's not a one size fits all experience. The team are so personal in their care and at all times I know that my mam is treated with dignity and respect. The team are consistent in their approach providing the highest quality of care at all times. Throughout probably the hardest times of their careers during Covid, they have been amazing. I have been kept up to date at all times in relation to how my mam is doing and don't feel isolated from her at all. I could not recommend this home more highly! Thank you to all the team! You're awesome!!!

Reply from Sophie Moody, Deputy Manager at Willersley House

Throughout the time that your mum has been living at Willersley House, she has remained such a joy to look after. Your kind words really do make a difference to the staff. Willersley House is blessed with our staff team making such a difference to the residents who live here, including your mum. They strive to ensure that the residents are getting the best possible care.

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Review from David T (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience

My father has been at Willersley for a year now. Since his arrival, he (and I for that matter) have been treated like family. The staff take great care to ensure the residents are involved in the day to day activities and in these difficult times with covid always manage a smile and are pleased to help

with any queries.
The food is of a very high standard and the home is always kept very clean and warm. More like a hotel to be honest. I would recommend this care home without hesitation.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for taking the time to review our home. To hear such nice words during this time is a huge boost to the staff. The pandemic has been a terrible time for all of us and to hear a few kind words really is appreciated.

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Review from P W (Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience

I am here for anxiety/nerves. I have been treated so well. All the staff are superb and kind. The meals are good and give me something different if I don't like the menu on some days. I cannot express how well I am looked after. Staff are superb.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you so much for your review. It is such a pleasure looking after you here at Willersley. In the years that you have been resident here, every day you bring such delight to the staff. Hopefully, with many more years to come.

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Review from Andrew B (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Willersley for over three years. Before this, she was in sheltered accommodation, but as her health deteriorated she needed full-time care. After a brief stay in another care home, we were very fortunate to get my mother a room at Willersley. My mother has been cared

for and accepted as part of a new 'family'. The staff are attentive, treat the residents with dignity and nothing is too much trouble. Willersley is an excellent care home.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for your lovely review. Your mother is a lovely lady and we are so glad she came to Willersley House from her previous home.

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Review from Helen N (Daughter of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience

Willersley House and its staff have continued to show an excellent standard of care and understanding of my father, who has resided there now for over two and a half years. They have been super in supporting his changing needs and developing ways to encourage him to participate and maintain some independence

as his abilities and memory have declined, positively encouraging him and supporting him through some difficult times recently. They have also been attentive and helpful in supporting myself and family as his needs changes and through periods of ill health and hospital stays. The staff are always supportive and ready to help both my father and myself, showing an awareness of the challenges being faced. I feel confident in them and secure in the knowledge that when my father is in their care he is safe and looked after, should anything change in his care or needs they are quick to let me know and talk things through.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for such lovely and positive feedback. We all, as a team, strive to deliver an excellent standard of care and hearing direct from families that they are happy makes such a positive impact to the whole team.

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Review from B G (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

Mum was treated with the utmost care and kindness as she came to the end of her life. Family visitors, young and old, were always welcome. We will remember the management and staff with great fondness as we reminisce and celebrate Mum's life.

Reply from Laura Barnsley, Home Manager at Willersley House

For the 20 years that I have been at Willersley House, your Mum has been such a huge support to the home, firstly as a volunteer and latterly as a resident of the home. We all miss her and am so thankful that she was able to spend her final days with us here at Willersley. We too will look back and remember your mum with great fondness.

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Review from Helen D (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience

The Summer Party was held at Willersley House yesterday and I wanted to express my appreciation for all the staff who make the Home such a special place. The party was to celebrate the official opening of the new dining/patio area and to give thanks to everyone who has contributed their time, money

and effort into making this area an integral and pleasing part of the Home. A sumptuous cream-tea was served and it was lovely to see everyone enjoying it, young and old, for the dining room was packed with residents and relatives. We were entertained by a professional singer and pianist duo as well as two young dancers. There was also the results of a photography competition, a raffle and delicious cakes to take home. All the staff worked so hard to make the afternoon enjoyable for everyone, and there was a real family feel. What stood out for me was that in the midst of all the celebration, staff were providing outstanding care and support, for residents and relatives alike.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you, I think that you have summed the day up perfectly, the staff and residents had such a fantastic time and you are right it really felt like we are all one big happy family. We are so lucky to have what we have here at Willersley House, we are blessed with brilliant staff, lovely residents and fantastic family support all helping to make Willersley such a special place.

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Review from George C (Son-in-law of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law is lucky to live in such a friendly, well-run home.
As a relative, I am always impressed by the care and consideration given by the staff.
They are also very friendly towards visitors and always available to answer questions and provide support.
There is a good variety of activities

provided for the residents which appear to be enjoyed by those attending.

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Review from Paul C (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

Excellent residential home. Good facilities, very clean and well maintained. Very high standard of care and lots of activities and entertainment provided by members of staff. Highly recommended.

Reply from Laura Barnsley, Home Manager at Willersley House

What a pleasure it is to take care of your Mum. She is very well liked by all and always has a smile on her face. Lovely lady with a very lovely, caring family; thank you for the support that you as a family give to us.

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Review from Judy O (Niece of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience

My aunt has received excellent care ever since she first went to Willersley House.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for taking the time to review Willersley House; I am really pleased to see that you have noted your aunt is in receipt of excellent care. I will pass your comments onto the staff team.

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Review from Kylie U (Granddaughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience

After much experience with care facilities either due to relatives needing care and previously working in them, I can honestly say this is the nicest residential home I've come across. The cleanliness is exceptional the whole place smells lovely. The staff are so friendly, helpful and really engaging

with the residents. My nan loves it thank you.

Reply from Laura Barnsley, Home Manager at Willersley House

Thanks for taking the time to post a review. We constantly strive to ensure Willersley House is the best it can be. Our residents are like our own extended families and we want them to feel at home. Kind reviews like yours help us to feel that we are achieving our goals and the environment we provide, is safe, warm and welcoming. We look forward to seeing you soon.

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Review from Margaret W (Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience

I class it as my home! Very satisfactory.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for your excellent review of Willersley House. We are so pleased to hear that you can now class Willersley as your home, after spending the last couple of years living with us here. It has been a pleasure caring for you. Also, getting to know you as a person with the numerous interesting stories you have to tell us every day about different occurrences in your life. Hopefully, we can continue to have many more days and years left with you at Willersley.

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Review from C S (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience

The wonderful carers took my mum to the pictures. She had such a fun time and talked about it for ages afterwards.

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Review from Margaret S (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience

I am so very impressed with the whole care package that my Mam is receiving. I live in Staffordshire, this is my first visit to Mam's new home.

After visiting I now have peace of mind that Mam and all the other residents are very well cared for.

Reply from Laura Barnsley, Home Manager at Willersley House

It was lovely meeting you when you visited Willersley House. Throughout the last few months we know your Mum has been through such a difficult time before moving to Willersley. Your Mum is such a lovely lady with a wonderful personality and since moving into Willersley has made some good friends here. Despite all the recent trauma she remains as positive as can be and hopefully 2019, with all our support, will be more uplifting for her.

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Review from Sandra S (Friend of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience

Entry to Willersley House is always met by a friendly, helpful person. I am always asked to take refreshments with my friend and to join in with any activity that is being held. The home is scrupulously clean, especially the weeks my friend is taken out on visits to places of interest, shopping and

social events. Birthday are always celebrated and of course, a decorated cake. Various volunteers are to hand to listen and to talk to residents and to entertain with quizzes and music. One volunteer runs a weekly shop, which my friend much appreciates, enabling her to have some independence and still keep in touch with currency. All in all, Willersley House deserves their "outstanding" award.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you; we are incredibly grateful to have such wonderful volunteers who work with us most days at Willersley House, so I am thrilled that you took the time to acknowledge the contribution that they make to our home. The home and our residents are very lucky to have them.

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Review from Steve W (Son of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience

To the end, my father was cared for as I would hope to be cared for if I end my time being a resident of a home. I use the term home as that's what it was, not only to my dad but to me, as the staff without exception, were more like family than carers. I feel there should be a level above outstanding

as the support from the home has been exceptional, the whole experience from start to finish has been eased, from assessing my dad, giving him a happy life, to representatives attending his funeral.
I would like to thank all the staff for his care, but also for their support of the family during this very difficult time, I was especially moved by the very visible show of emotion from the staff during, and after, my Dad's last few days.
Whilst the primary focus was on my dad, I always felt that the family were also important, especially at the end when their support was very much appreciated. I not only miss my dad but the friendly people I met at Willersley.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for taking the time to review and appreciate our staff team. I know, as the Home Manager, I am very blessed to have such a fabulous bunch of staff, their effort, dedication and hard work is extremely valuable to the success of Willersley House and I could not be more proud of them as when I see a review like this.

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Review from D O (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience

My mother settled very quickly at Willersley House, we were able to put a lot of her pictures and photos on the wall (unlike a previous home). She is encouraged to join in all the various activities and enjoys outings to the local cinema, gardens. The food is excellent and mum has put on weight over

the first few months at being at Willersley and she is very happy.

Reply from Laura Barnsley, Home Manager at Willersley House

What a positive review. Our Head Chef is thrilled to hear that you find the food excellent, the team work so hard, sourcing fresh ingredients and constantly reviewing the Home's menus with the residents, so to have their efforts appreciated and your Mum is putting on weight is fantastic news.

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Review from Claire W (Granddaughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

I already know gran is very happy here but was able to see first hand. I live in Australia and the carers are so helpful with my situation in facilitating skypes for me to see gran. This was my first visit in person and it was such a lovely welcoming happy place to be. Light and bright and clean. I

am very happy this is my gran's home.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for your kind review. It’s lovely that you’ve had a chance to make it over here and I know your Gran is delighted. We absolutely love her! She makes me smile daily and her chuckle can often be heard around the Home. Your Gran is a delight and very much valued as a member of our Home.

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Willersley House

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