Willersley House

85 Main Street, Willerby, Hull HU10 6BY
Submit a Review
9.6 106 Reviews
  • Willersley House, Hull
Located in the peaceful village of Willerby, Willersley House is a historic building with ties to renowned bread maker Hovis Jackson. The care home, which holds an “Outstanding” CQC rating across all categories (April 2021), offers residential care with 34 newly refurbished, single en-suite rooms designed for comfort and privacy.

The gardens at Willersley House provide a tranquil retreat for residents, featuring a spacious lawn, a courtyard for gardening projects, and accessible patio areas. Residents enjoy participating in the gardening club, planting bulbs and seeds, while the vibrant courtyard blooms with flowers and greenery throughout the seasons. Inside, the fish tank under the grand staircase adds to the peaceful atmosphere, with goldfish entertaining residents with their flips and jumps.

The home offers personalised residential care in a compassionate, family-like atmosphere, with an "Outstanding" CQC rating that highlights the dedication to quality in all aspects of care. Many staff members have been with the home for over a decade, fostering trust and a sense of community. The home features on-site amenities such as a hair salon, wheelchair-accessible spaces, and 24/7 call systems in each room. Residents enjoy a range of activities, from crafting and quizzes to outings to local attractions like Hornsea Beach and The Deep aquarium.

Willersley House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Willersley House are here to help.

Show Willersley House on the Map

Care Provided by Willersley House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 34 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Rebecca Blakeston (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Willersley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,141 – £1,280
    • RESPITE Self-Funded Residential Care £1,141 – £1,280

  • Fees subject to pre-admission assessment and needs dependency.
  • (these prices are only a guideline, please contact Willersley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Willersley House Reviews (106)

Total of 106, showing 61-80
9.6

Willersley House has a Review Score of 9.6 (9.576) out of 10, based on 19 reviews in the last 2 years. Over all time Willersley House has 106 reviews.

Overall Experience

  • 94
  • 12
  • 0
  • 0
  • 0

Date Published

106
3
8
19
87

Review from Greg W (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves her life at Willersley House where she feels very well cared for and enjoys the full life that is provided.
I have noticed that every effort is made by those caring for her to provide for all my mum requires in a holistic caring way.

Reply from Laura Barnsley, Home Manager at Willersley House

So happy to hear that your Mum is loving life in our home; it is so important to all of us that coming into to a residential care home does not mean the end for our residents, just an exciting new chapter.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at Willersley House for my mum is like a cross between living with your own family and a five-star hotel.

Reply from Laura Barnsley, Home Manager at Willersley House

Many thanks for your kind words. We are so glad to hear that your Mum feels that way about living here at Willersley. Your Mum is at absolute pleasure to care for. Willersley House just would not be the same without her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Super building and setting with nice homely feel to it. Plenty of space inside with a good level of facilities. Staff and management are very caring and treat residents with respect.

Reply from Laura Barnsley, Home Manager at Willersley House

We are happy that you have commented on the home having a nice homely feel to it. We have always worked hard to ensure that first and foremost it is a place where our residents want to call Willersley House their home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willersley House provides a happy environment, in which the staff display outstanding levels of respect and care for the residents.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you - your Dad is a pleasure to care for and the staff say he is a true gent. It makes us all so happy to see how much he is improving daily and joining in the social aspect of the home; it makes our jobs so much more worthwhile knowing that we have made a difference in a person's life.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Mother-in-law of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received is excellent. The staff are very pleasant and obliging. The residents have a wide range of activities in the care home and have excursions to the cinema, places of interest, etc.
My husband and I offer our services for outside visits and love helping wherever we can.
The staff are
so pleasant and welcoming and it is good to be able to assist.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for everything you do for our residents. The staff say it's so nice to have such supportive relatives and enjoy your company when you are here visiting Mum and on the trips out. Yesterday's trip was a fabulous day out, your support was hugely appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julian D (Relative of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very friendly welcoming home, where family values matter. The staff are excellent and very caring, taking that extra time to make residents feel safe.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for a lovely review. As the Home Manager, I feel so blessed to have the most amazing staff and I’m so proud to hear that you feel that family values matter to us. I will pass your comments onto the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin C (Son of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last two and a half years of her life in Willersley House. We would absolutely recommend the home to others.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for your kind words. Your Mum was an absolute pleasure to look after and made the staff smile. She was a delightful character and will be sorely missed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel B (Niece of Resident) published on 6 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s no wonder this home did so well in its inspection, it is first class. My aunt is so content and settled. She is busy and occupied every day. The staff work hard to give the residents a really good quality of life and for that, I am truly thankful. The home is always spotlessly clean and every staff
member is cheerful, they all seem to go out of their way to make us all very welcome.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for your review, it's so nice to see your Aunt so happy following all her initial problems. We are all so pleased that she has settled into the home and regained a real zest for life. She has a better social life than we do!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie R (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Willersley House, Willerby for a few weeks before her death. The care she received was second to none, and I cannot recommend the home and the staff highly enough.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for a lovely review, I am so happy to note that you felt that the care was second to none, that is an amazing compliment to our staff team which I will most certainly be passing on to them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gareth B (Friend of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Willersley House on several occasions and it is such a warm and welcoming atmosphere. The new lady cook is fantastic.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you so much for your kind words and for your comments. We do try and ensure that our residents have the best and most relaxed atmosphere at all times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren R (Granddaughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service to my Grandma, lots of activities to keep her very well occupied, my Grandma is very happy.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you Lauren for taking the time to review us. It's lovely to see you popping into the home so often to visit your Grandma and to know that she is happy and keeping busy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Daughter-in-law of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been extremely well cared for at Willersley House for well over a year now and has a really good quality of life. She is very well liked by the staff and has really started to come out of her shell and enjoy all the fun activities on offer. Very recently she has been on day trips
out to local parks and coffee shops with other residents. They have many photographs in well-organised files showing the family what a great time she is having. I cannot thank them all enough for all the great work that they are doing.

Reply from Sophie Moody, Deputy Home Manager at Willersley House

Hi there, Your Mother in law is an absolute pleasure to care for. She has such a fantastic sense of humour which has all my staff in stitches on a daily basis. Thank you so much for your lovely response.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B C (Granddaughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has come on in leaps and bounds since being in Willersley House. She was pretty difficult to look after when she first arrived however with the help of the team, she now enjoys day trips to local parks and coffee shops, and joins in the activities with the other residents which would've seemed
impossible when she first arrived. She has a great quality of life at Willersley House and she's always making everyone laugh with her strong personality and sense of humour, which must mean she's having a good time. Thank you for looking after her so well.

Reply from Sophie Moody, Deputy Home Manager at Willersley House

Hi there, Your Grandma is such a pleasure to care for. She has all my staff in stitches on a daily basis and has an absolutely fantastic sense of humour. The progress she has made is incredible and has settled into Willersley House tremendously.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dianne B (Granddaughter of Resident) published on 24 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been in Willersley House for nearly 3 months. She came directly from hospital following a serious illness and was very poorly. Within a few weeks, the staff at WH had worked their magic. She started putting on weight, her pressure sores were disappearing, she was clean, comfortable and so
very well cared for. 3 months down the line she looks amazing. The staff here are just brilliant I can't praise them enough. To be able to visit my nana (this weekend I've even bought her great grandchildren up) and see her relaxed and happy after so many years of struggling at home is a life changer. She can enjoy family visits without any stress. All the staff at WH should be commended for the time, effort and care they show to the residents (the carers, the cleaners, the chef and the catering team, the chaplain, the social coordinator, the therapists, office staff, managers, the hairdresser....the list goes on). Thank you all for taking such good care of my nana, she is very precious to us.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you, Dianne, our staff are thrilled with this review. A few kind words can really make our staff's day and to know that they have made a difference to your nana's life is amazing. It makes me so proud as the home manager to know that the residents of Willersley House are well looked after and that our staff are performing so well within their roles. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Willersley House 5 and a half months ago and feel that I have settled well. On arrival, I received sensitive help and encouragement from the staff in coming to accept the loss of my own home and independence. I am always treated as an individual and can pursue my former interests and hobbies
as far as health and mobility allow. I enjoy the wide range of activities provided 'in house' as well as outings and entertainment and activities by visiting groups, volunteers etc. I am fairly capable at present but have no fears about the future as I see the compassionate care which is given to older, more frail residents. This is a friendly, caring community. Family members can visit and are made very welcome at all times.

Reply from Laura Barnsley, Home Manager at Willersley House

Oh Phyllida, what an amazing review, you have made our staffs day just knowing that they are appreciated and feel so valued within their roles. Thank you for your massive contribution to the home, you help us out and give up your own time to assist the staff with their day to day chores and for this, we are extremely grateful. Knowing that you are so happy makes our jobs so much more worthwhile.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty R (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only recently moved into Willersley House but I have found the home to be of an excellent standard. The place is spotlessly clean and very well maintained. My mum's room had a new carpet and furniture ready for her moving in. All the staff have been brilliant with my mum and have made her
feel at home. There is always something going on and it's the next best thing to her own home. The cooks are so good and the food that comes out of the kitchen is amazing.

Reply from Sophie Moody, Deputy Home Manager at Willersley House

Hi Betty, Thankyou for your kind words. Your Mum is an absolute pleasure to care for and has settled in really well. If we ever can't find the staff they are always with your mum in her room having a cup of tea and a chat!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B H (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From being shown around to moving mother in we have been made to feel very welcome and nothing seems too much trouble from the handyman to the office workers all have been helpful.
Yesterday we attended our first function for residents and relatives. The sun shone while we enjoyed the very tasty picnic
prepared by the cook. If that is the standard the residents enjoy they are very lucky.

Reply from Laura Barnsley, Home Manager at Willersley House

What a lovely review to read, as the Home Manager it is reassuring to know that our staff are performing well in their roles. I will pass on your comments to the team, we all had a lovely day at the picnic and it was so nice to see the event well supported by our residents' families. Heres to many more!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul W (Son-in-law of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody there is fantastic. I know not to use names- the care workers are brilliant. Nothing is ever too much trouble for any of them. The food is excellent by the lovely chef who cooks for anyone's needs. We take our pet dog and all the residents love her, people are so friendly and the home is very
clean and big with no smells. If anybody needs this and is looking for a short or long term stay I really cannot fault it. The chef will even cook for any visitors to the home and us for free.

Reply from Rebecca Blakeston, Senior Care Assistant at Willersley House

Thank you for your kind comments, it truly means a lot to all the staff! It makes a wonderful change when visitors bring in their dogs, the other residents respond so well, regardless of their health conditions and its a welcomed addition for the staff also.
Thank you for your comment regarding the high level of cleanliness, our domestic team work hard to ensure the home is to a high standard at all times.
The kitchen staff will be happy also with the comment regarding the food, they work hard to accommodate everyone's needs and preferences, which can be a task in its self. Thank you once again!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Wife of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the excellent care my husband has received during his respite stay at Willersley House. Our family has been made welcome when they visit. Everyone is friendly, helpful and nothing is too much trouble. There is a very good atmosphere in this home which is noticeable as soon as you
walk in. Every effort has been made to create a comfortable and pleasant environment for residents.

Reply from Gill Irwin, Senior care at Willersley House

It was a pleasure to meet your lovely family, I hope you are all keeping well. I miss our chats, feel free to pop in at any time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Brother of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willersley House is set in very pleasant surroundings which can be enjoyed by residents and visitors alike during the summer months. Speaking from my own experience (I visit at least twice a week) visitors are made most welcome by the staff. The residents are always encouraged to join in with activities
which are numerous and various enough to suit all tastes (the coffee and biscuits always help as well) and you are never pressured to leave. Regrettably, over the last 30+ years, I have visited people in 4 or 5 care homes, none of which compared favourably with this one.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you. I will pass your appreciation on to the staff team, the activities coordinator will be especially delighted that the activities have been mentioned as she works so hard to include all the residents. She does try to ensure that every day our residents, all of different abilities, are able to participate with others and to hopefully give them a sense of accomplishment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Willersley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.576 for Willersley House is calculated as follows: ( (137 Excellents x 5) + (81 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 224 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willersley House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Tracey

Tracey Cooke

Job Title: Senior Care Assistant

Joined: 2015

Tracey is one of the day Senior Carers at Willersley House. She started as a Care Assistant and has progressed into the Senior Role earlier this year.
Tracey enjoys the great team work, lovely atmosphere and the lovely residents at Willersley House. Tracey expresses how Willersley House is such an enjoyable place to work, she doesn't feel like it's work!


Outside of work, Tracey loves spending time with her family, she has 3 children who keep her extremely busy!


No image found

Dave Williams

Job Title: Maintenance

Joined: 2016

Dave has been at Willersley House since 2016 and is our maintenance operative. He has previously been self employed for over 30 years as a builder and also a lorry driver. He decided in 2016 to have a career change and join us full time in 2017 which he has found so mentally rewarding.


Dave says "going to work at Willersley House is an absolute pleasure". "The home's atmosphere is great and the residents make me smile and laugh every day with their wit and humour", Dave also explained how the staff have a great bond and get each other through the bad times and really "pull together".


Dave enjoys racing cars, dog training and gardening in his spare time.