Windsor Court Care Home

Bartholomew Avenue, Goole DN14 6YN
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9.6 111 Reviews
  • Windsor Court Care Home, Goole
Windsor Court Care Home, located in an attractive residential area of Goole in Yorkshire, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family, the lovely en-suite bedrooms, hair salon, café, pub are all on hand for residents to enjoy and the wellbeing programme helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The catering team at Windsor Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Windsor Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most.

From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, residents at are encouraged to take an active role in the Goole community in whatever way suits them best.

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Care Provided by Windsor Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Harrison (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Windsor Court Care Home Reviews (111)

Total of 111, showing 1-20
9.6

Windsor Court Care Home has a Review Score of 9.6 (9.571) out of 10, based on 13 reviews in the last 2 years. Over all time Windsor Court Care Home has 111 reviews.

Overall Experience

  • 73
  • 32
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Date Published

111
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6
13
98

Review from S B (Cousin of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my cousin moved into Windsor Court, he has been made to feel welcome and is well looked after.
The staff are caring, treating each resident with respect. Cleanliness in the whole building is impeccable. The food is exceptional in both taste and choice. Sandringham block staff are brilliant.

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Review from S D (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad recently moved into Windsor Court, the level of care received has been outstanding. The staff have been unfailingly caring, kind, friendly and compassionate. They have made not only Dad but also us as his family feel very welcome. The condition and cleanliness of the rooms on his unit have
been excellent. The tasty and plentiful food has restored Dad's appetite! The Sandringham unit is wonderful in all respects.

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Review from Sylvia W (Friend of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we come to see our friend the entrance smells lovely. A pleasure to walk in.

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Review from Annette L (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mum has been excellent. The support and dignity of the staff on Sandringham Unit for Mum, me and family. Look after these very special people who go above and beyond. They have become very special to me.

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Review from Lance W (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Windsor Court Care Home has been overwhelmingly good. Every single member of staff always has a smile for visitors and so their utmost to help in every way they can. Nothing is too much trouble and the love and care they provide for my mum was consistently excellent. We can't thank
you enough for the way you have helped Mum in the final stage of her life. You helped her keep her dignity throughout. An excellent care home!

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Review from J A (Sister of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother arrived at Windsor Court Care Home after spending time in hospital and a previous care home in Hull where his needs had not been met. Since moving to Windsor Court he has improved significantly. The staff have been friendly and caring and have done all they can to meet his quite complex needs.
He is now much happier and more settled and is hoping his mobility will improve so that he can participate in the home's activities.

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Review from K W (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into full time care at Windsor Court Goole in October 2023 which was a difficult decision for us to make. From day 1 I can say the level of care has been excellent. There have been 1 or 2 occasions when there have been a few hiccups, but the staff were great and sorted the problem straight
away. There is always something going on for the residents to do. The accommodation is very good and mam has everything in her room that she needs. She gets 3 square meals a day and plenty of drinks. If there was a medical issue with mam the staff sorted it straight away and kept us informed of what was going on and administered any medication (prescribed by a doctor) if needed. Mam also has a stoma bag fitted which she has problems putting on by herself and the staff are great at sorting this out for her.

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Review from C O (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. Staff very good but stretched to their limit.

Reply from Clare Sheehan, Careline Advisor at Windsor Court Care Home

Thanks for giving us feedback regarding your experience. The staffing levels are reviewed monthly by the home management team in line with our residents' dependencies. I'm glad to hear your family member is well looked after.


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Review from D A (Great-Nephew of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant.

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Review from S C (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and clean. The staff go above and beyond. They care for Mum really well and I don't feel bad when leaving to go home. The care they gave Dad last year when he was dying was wonderful. Mum has come on in leaps and bounds since being in Windsor Court. We as a family can't thank
you enough.

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Review from M M (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with Dad's care, all staff are very helpful.

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Review from Kathleen I (Wife of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care of my husband with Parkinsons and dementia is very understanding and caring. Very considerate of my husband and I as difficult for me to see him, so disabled.

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Review from David T (Son of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unusually, both my parents went to stay at Windsor Court, within a couple of weeks of each other. Throughout their stay, they were both treated with amazing care and tolerance as both individuals and a couple. We couldn't have asked for better care than that administered.

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Review from S C (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic team, from the senior nurses to the carers and the maintenance guys, everyone was so friendly and welcoming to our mum and our whole family.
It was the hospital that found a nursing bed that Mum needed and we couldn't have found her a more perfect place if we had to do it all ourselves,
we were so lucky.
We can't thank you all enough for the care you all gave our mum in her last few months.

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Review from Sandra B (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Windsor Court as a resident in May 2022 and what an amazing care home it is, all my mum's needs are catered for. The staff go above and beyond to make sure all the residents are well looked after.
It makes things so much easier for me knowing I don't have to worry about Mum's well-being,
she's well looked after and loves the staff.
Thank you.

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Review from Mark D (Son of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, suffering from advanced dementia, spent the last four and a half years of her life at Windsor Court, in a wheelchair. She died recently aged 98. During that time - despite her frustration and often emotional state - she received the loving care she so desperately needed.
She had previously
been in a much "smarter" [and more expensive] care home where she was very unhappy, due, I think, to constant changes of staff. Most of the carers at Windsor Court when she passed away were the same ones who greeted her four and a half years earlier - that's the fundamental difference.
I spent the last 50 hours of my mother's life in her room and the staff couldn't have been more helpful - even through the night the coffee never stopped. It gave me a chance to see first-hand the wonderful, caring job they all do despite being so tested by situations that arise and have to be dealt with.
Thank you to all the staff at Windsor Court from all our family.

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Review from N H (Son of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident in Windsor Court for three years before he passed away earlier this year and was always happy and well looked after. He frequently had kidney infections when in his last home, but had none during his time at Windsor Court.

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Review from R C (Partner of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

When staff put a catheter leg bag on upside down and leave the drain tap open there is something wrong with the training. I was told it was a mistake.
The staff made derogatory remarks about me on their phone after forgetting to switch their phone off.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Windsor Court Care Home

Thanks for raising your concerns with us. We are very sorry that you have not been satisfied with the care received at Windsor Court. As you have raised a complaint via our internal process, the Home Manager is currently investigating your concerns and a written response will be sent to you within the next 21 days as per our complaints policy. For GDPR we will not be able to provide you with a response via carehome.co.uk due to sensitive information. I hope that you feel we have acknowledged your concerns and are doing our utmost to respond to you timely.


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Review from Elizabeth A (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Windsor Court Care Home 6 weeks ago I was pleased with how modern light and colourful it was on first viewing. My dad’s room is a good size with an en suite sink and toilet. The staff are always pleasant and helpful and seem to do their best to make the residents feel comfortable
and at home. The manager's door is always open and is always happy to answer any questions I have needed to ask, as are all the staff. My dad settled in well he has a moan now and again but then we all do!

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Review from Michael F (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is not an easy job doing the work the staff are involved in. It often needs constant care, attention and dedication. I recently attended the Queens Jubilee party held at the home, and all the staff did a great job providing a super afternoon. A special thank you goes out to all the staff who gave
up their own time, working what would have been their day off to help with this event. I think that the kitchen/catering team also need a special mention for the effort and creativity of the buffet they provided at tea time.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Windsor Court Care Home is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Julie

Julie Harrison

Job Title: Care Home Manager

What does ‘kindness’ mean to you?
“Treating someone with respect the way you would like to be treated.”


As a Heath Care Professional, Julie has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One since September 2021, Julie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Julie remarked:


“Seeing motivated staff and well cared for Residents.”


Julie believes her biggest achievement is living day to day as she believes she faces different challenges of life every day.


Outside of work, Julie enjoys going away on family breaks at the weekends to unwind.


If you would like to find out more about Windsor Court, Julie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Windsor Court Care Home

What types of Care is Windsor Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windsor Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Windsor Court Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Windsor Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor Court Care Home to the centre of Goole?

0.3 mile(s) as the crow flies, distance by road may be significantly further.