Windsor Court Care Home

Bartholomew Avenue, Goole DN14 6YN
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9.6 111 Reviews
  • Windsor Court Care Home, Goole
Windsor Court Care Home, located in an attractive residential area of Goole in Yorkshire, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family, the lovely en-suite bedrooms, hair salon, café, pub are all on hand for residents to enjoy and the wellbeing programme helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The catering team at Windsor Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Windsor Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most.

From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, residents at are encouraged to take an active role in the Goole community in whatever way suits them best.

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Care Provided by Windsor Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Harrison (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Windsor Court Care Home Reviews (111)

Total of 111, showing 21-40
9.6

Windsor Court Care Home has a Review Score of 9.6 (9.571) out of 10, based on 13 reviews in the last 2 years. Over all time Windsor Court Care Home has 111 reviews.

Overall Experience

  • 73
  • 32
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Date Published

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6
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Review from Lillian A (Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All do a good job.

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Review from Peter L (Husband of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff at Windsor Court, they are and have been courteous and helpful, they are in contact if there are any issues with my wife or her condition and also updates on what is happening in the home.
My wife has been a resident for almost 18 months and has never found the
reason for complaint, my wife always seems to be happy and content which is a blessing for me to see.
I think possibly more could be done to the rooms to make them feel more homely.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Windsor Court Care Home

Thank you for your kind comments we are so pleased your wife is settled and happy. I would be happy to discuss any additions and ideas you may have to make her room more homely.


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Review from D L (Husband of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a difficult 2-3 years for Windsor Court, for all sorts of reasons (not just covid), things are improving. New management, some new staff who seem to fit in very well, some of the experienced staff are there to support them. The Wellbeing idea is starting to show good results. Things are happening.
Maybe still lots to do and it will take time, but a good all-round improvement.

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Review from Sheila B (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff members are very kind and helpful at sorting problems out. Also, they are friendly when assisting me when I first came in and supporting me with memory, chatting and explaining how to make crafts in activity classes, which I enjoy very much. A hair salon is available too and soon a cinema is to
be opened.

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Review from B F (Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son took me out for the day and I said take me home, meaning the care home. I will say almost all the staff are more like friends. It would be impossible to like and be liked by everyone. At 95-years-old I am content at the moment to spend my last days here. We could do with more staff!

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Review from G P (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Windsor Court for 3 years and has been well looked after although there has been a few issues since the new manager has been there I feel that it has improved with communication foremost. Te staff who look after mum are very caring and a few are amazing with how they have been throughout
the lockdown.

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Review from C C (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently become a permanent resident at Windsor Court having firstly gone in for a rest bite. Windsor Court have collaborated quickly and effectively with outside agencies to meet my father’s needs, enabling a smooth transition into the home for him. All the staff have been very approachable
and friendly and in these difficult times of Covid have been caring and professional. I would highly recommend Windsor Court.

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Review from C T (Husband of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having taken the decision as a family to take my wife into the safety of Windsor Court we cannot speak highly enough of the staff. All the carers, cleaners and maintenance worker of Windsor Court and also the support they have shown to my family. We rest soundly knowing our loved one is in great caring
hands. Thank you all.

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Review from B C (Husband of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to Windsor Court on 1st July 2019.
The overall standard of care for my wife has been really good. I would recommend this care home to friends and family.

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Review from C A (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are now happy with mums safety since wedges are in place in her bed. The management has been very helpful and supportive with this matter for which we are very grateful.

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Review from S M (Friend of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are always going above and beyond to ensure the residents maintain a homely environment.
The variety of activities that they carry out with the residents is brilliant.

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Review from V W (Niece of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional environment. Staff are friendly and care for the residents. Plenty for the residents to do.

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Review from A W (Sister of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is well looked after, very attentive and keeps him clean and healthy.

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Review from Pauline F (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was a resident. We put in a complaint after finding my mother left in bed until lunchtime she had not been washed with no food or drink and her catheter full to bursting on the floor. We told staff after this day she had no drink or a beaker. Her bathroom stunk of urine and some days the corridors
also stunk of urine. She was left in bed most days so we had no alternative to remove her and take her to a better place.

Reply from Clare Sheehan, TBC at Windsor Court Care Home

Thank you for your review, we value all feedback as this allows us to make improvements where required. I am sorry to hear that you felt dissatisfied with the service we provided. Following our meeting, we felt that you were given the opportunity to express your concerns and in return, this allowed us time to discuss your experiences and make positive improvements. I am sorry your experience was not positive, please accept our sincere apologies it was not our intention to cause you any distress.


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Review from Michael H (Son of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is in Windsor Court, Goole.
We have found all the staff to be very good with Mum. The manager is very hands on.
Nothing is too much bother.
All staff follow an excellent lead.
The room is good, food good. Always willing to please.
Very clean and tidy.
Would recommend Windsor Court to anyone
and I have done so.
Keep up your good work.

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Review from Sue W (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always willing to help and very kind.

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Review from Margorie E (Resident) assisted by family/friend published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and pleased with the service you provide.

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Review from Gillian A (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum resided on Sandringham Wing for two years and due to her mobility issues, needed support with her personal care needs. Mum felt that the staff treated her with patience and respect and she valued the care, kindness and attention they provided to her.


When visiting I always found the staff

to be welcoming, approachable, friendly and helpful with a few of the staff taking the time to make me a cuppa, which when you know the demands and how many people they are caring for was appreciated


The home is clean and the communal areas have been refreshed and chairs replaced. An observation is that the en-suite although adequate could have done with updating.


When mum died I went to clear her room and collect her belongings, the staff on Sandringham supported me in this difficult task and also helped me take her possessions to the car which made a sad occasion easier.


A massive thank you to all staff involved in mums care. You know individually what you did for her.


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Review from M M (Sister of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister has been a resident for 3 months.
Carers are helpful and kind. Food Ok but menu could do with changing more frequently - monotonous after a while. Overall satisfactory. My sister is physically frail but mentally bright.
Most occupants of one residential wing seem to be confused - therefore
no one to have a chat to.

Reply from Clare Sheehan, Careline Advisor at Windsor Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very sorry that you feel the menu choices are monotonous. We have a hospitality team who devise seasonal new menus on a four weekly rolling basis. Daily choices are offered at the point of service and we are happy to offer other alternatives if required. Your sister joins and chats with other Residents in the dining room and she is offered activities daily however she is a very private person and her choice is to stay in her room. I have requested the Wellbeing Coordinator to visit your sister regularly to try to engage and encourage her with her own interests. Please do not hesitate to liaise with home management with any concerns you may have, we are always happy to help.


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Review from C R (Mother of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring and helpful to residents, food is very good.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Windsor Court Care Home is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Julie

Julie Harrison

Job Title: Care Home Manager

What does ‘kindness’ mean to you?
“Treating someone with respect the way you would like to be treated.”


As a Heath Care Professional, Julie has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One since September 2021, Julie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Julie remarked:


“Seeing motivated staff and well cared for Residents.”


Julie believes her biggest achievement is living day to day as she believes she faces different challenges of life every day.


Outside of work, Julie enjoys going away on family breaks at the weekends to unwind.


If you would like to find out more about Windsor Court, Julie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.