Windsor Court Care Home has a Review Score of 9.6 (9.571) out of 10, based on 13 reviews in the last 2 years. Over all time Windsor Court Care Home has 111 reviews.
Review from Shirley W (Friend of Resident) published on 24 June 2017
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5.0 out of 5
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Review from Lynn P (Resident) published on 24 June 2017
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5.0 out of 5
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Review from Christine G (Daughter of Resident) published on 15 June 2017
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Overall Experience
4.0 out of 5
Reply from HC-One, Careline Team at Windsor Court Care Home
Thank you for taking the time to fill in a care review following the sad loss of your Father. We would like to offer our deep condolences to you and your family. After speaking to the staff at the Care Home it was not their intention to cause you or your family any distress.
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Review from E C (Daughter of Resident) published on 22 May 2017
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Overall Experience
3.0 out of 5
My mother will have been at Windsor Court for a year and has not had one arranged outing other than the supermarket. There is not enough stimulation but I can see this is due to staffing restrictions. The communal lounges smell of urine which is impregnated in the carpet and chairs, Sandringham looks to have had no update or care to attention for a long time.
Reply from Claire Hurworth, Careline Manager at Windsor Court Care Home
Thank you for taking the time to send a review and voicing your concerns. Please be assured that you can speak to any of our senior staff during your visit to the home. The home manager also has an open door policy for any visitors who have concerns and is always available. Activities are held Monday to Friday and Monthly on a Saturday for chair Zumba. Outings are held regularly pending of course on the weather. We have regular evening activities that are really popular that relatives and residents are invited to join in. Each resident is given the choice to go out but if they decline they cannot be forced. All our residents were asked yesterday to go out for a fish and chip lunch but some residents declined, a coffee morning is held every Friday and your mum has joined in with the other ladies and also enjoys afternoon tea in the new café area that has been developed on the unit.
We are working hard to develop a relaxing comfortable light area for our residents to live in. We have just completed a refurbishment of the lounge and new furniture which the ladies enjoy sitting and relaxing in.
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Review from Helen M (Friend of Resident) published on 11 May 2017
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5.0 out of 5
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Review from Mel M (Niece of Resident) published on 26 April 2017
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Overall Experience
4.0 out of 5
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Review from P S (Daughter of Resident) published on 5 April 2017
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Overall Experience
4.0 out of 5
Reply from HC-One, Careline Team at Windsor Court Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are sorry if you feel there is a lack of communication within the home.
The Home Manager has an open door policy and can be contacted at any time.
We hold regular monthly relatives meetings and Manager Surgeries to listen to relatives and families and to discuss any issues or concerns.
Please feel free to contact the home or staff on duty if we can be of any assistance in the future.
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Review from Hilary B (Daughter of Resident) published on 31 March 2017
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5.0 out of 5
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Review from Dorothy W (Resident) published on 30 March 2017
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5.0 out of 5
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Review from S K (Friend of Resident) published on 30 March 2017
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5.0 out of 5
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Review from Charles L (Resident) published on 30 March 2017
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5.0 out of 5
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Review from K M (Son of Resident) published on 30 March 2017
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3.0 out of 5
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Review from Joan C (Resident) published on 24 March 2017
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5.0 out of 5
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Review from Herbert P (Resident) published on 22 March 2017
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5.0 out of 5
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Review from Peter S (Resident) published on 22 March 2017
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5.0 out of 5
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Review from D S (Resident) published on 14 March 2017
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5.0 out of 5
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Review from George H (Son of Resident) published on 8 March 2017
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Overall Experience
4.0 out of 5
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Review from Janet A (Daughter of Resident) published on 3 February 2017
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4.0 out of 5
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Review from T F (Brother of Resident) published on 25 January 2017
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5.0 out of 5
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Review from T F (Brother of Resident) published on 25 January 2017
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.6 (9.571) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.727 for Windsor Court Care Home is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.727
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.844 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 May 2021
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Job Title: Care Home Manager
What does ‘kindness’ mean to you?
“Treating someone with respect the way you would like to be treated.”
As a Heath Care Professional, Julie has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at HC-One since September 2021, Julie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Julie remarked:
“Seeing motivated staff and well cared for Residents.”
Julie believes her biggest achievement is living day to day as she believes she faces different challenges of life every day.
Outside of work, Julie enjoys going away on family breaks at the weekends to unwind.
If you would like to find out more about Windsor Court, Julie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
