Windsor Court Care Home

Bartholomew Avenue, Goole DN14 6YN
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9.6 111 Reviews
  • Windsor Court Care Home, Goole
Windsor Court Care Home, located in an attractive residential area of Goole in Yorkshire, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family, the lovely en-suite bedrooms, hair salon, café, pub are all on hand for residents to enjoy and the wellbeing programme helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The catering team at Windsor Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Windsor Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most.

From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, residents at are encouraged to take an active role in the Goole community in whatever way suits them best.

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Care Provided by Windsor Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Harrison (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Windsor Court Care Home Reviews (111)

Total of 111, showing 81-100
9.6

Windsor Court Care Home has a Review Score of 9.6 (9.571) out of 10, based on 13 reviews in the last 2 years. Over all time Windsor Court Care Home has 111 reviews.

Overall Experience

  • 73
  • 32
  • 4
  • 0
  • 2

Date Published

111
0
6
13
98

Review from Ethel C (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very nice. My room is nice with my own things in. The meals are very good, I like watching TV and talking to the ladies.

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Review from Edith B (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy in my home, I am well looked after. My room is cleaned every day. I like doing different things every day. The food is nice, I like a cuddle from the nurses.

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Review from Madge D (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a lot of time in my room but always have plenty of visitors from staff. I know all of what is happening at the home - the food is very nice, but I have a little appetite, I love living here.

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Review from Freda M (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the home where I live, meals are good, all the girls are nice. My son visits when he can.

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Review from Irene M L (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the home over 3 years, it's been very good. My husband comes every day and takes me out. Food is all home cooked with lots of choices. My washing is done every day and taken back to my room. All the staff are friendly, it's a nice home. Thank you.

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Review from Mary B (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Windsor Court for nearly 3 years. I love my time here, all the staff are the best, kind people I would want to know. Food is excellent, cleanliness is next to none. Wouldn't want to go anywhere else. Thank you.

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Review from Vivienne W (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother feels very safe. She gets very good care the staff always try to give 100% towards all her needs.
They interact with her, always making sure that she is okay, making sure that her fluids are always taken when they wash her and they always take care when handling her. The staff are always
chatty and she never feels alone.

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Review from Lucy R (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay very much. Food is excellent. Staff are friendly and very kind.

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Review from Dorothy H (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for three Christmases. I am very pleased with the care and I enjoy every minute of it.

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Review from M H (Sister of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is on the nursing unit, all excellent care given, would highly recommend this care home.

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Review from John H (Brother of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general very good. Just odd times the carers need to do more.

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Review from Fay R (Daughter of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and considerate towards mum and family. Management very approachable and friendly. Cannot fault the care given to mum.

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Review from Mark R (Son-in-law of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the staff/nurses/carers very approachable with a genuine interest in the well being of "mum". Nothing seems to be too much trouble at all. The whole atmosphere in the home is one of concern and respect and most of all friendliness and care.

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Review from J B (Niece of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with aunties care that we brought our mam here as well before she passed away, lovely facilities (shop,cafe) staff very friendly and helpful.

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Review from Heather C (Daughter-in-law of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything excellent. No problems.

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Review from C B (Granddaughter of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nanna settled happy, so family's happy.

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Review from P R (Son of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything within this facility is very good. My mother has always just had plain food and although near the end, she did not like the food, but she had difficulty in eating, which would have exasperated the problems.
Since writing this my mother has passed away, the staff have been excellent throughout
my mothers stay and have been excellent and caring towards all their patients.

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Review from Michael W (Son of Resident) published on 30 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has demonstrated what care should be about.They always put the resident first and have gone that extra mile in caring for mother particularly when the provision of a dental service in the area let her down.

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Review from S T (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. Dad is well looked after, well fed, staff always helpful.

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Review from Susan M (Daughter of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mum went into Windsor Court I was quite upset as her wishes were always to stay in her own home. When this because impossible I very reluctantly conceded defeat. However a few months later things have slotted into place. My mum is happy very importantly. She comes home for a visit every other
week. I hope this continues, it helps the all important family link. Her carers are great. Nothing is too much trouble. She is fed like a queen, her room is very nice and comfortable with her own en-suite. All in all a difficult time but with help from the Manager now running smoothly. Highly recommended

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Windsor Court Care Home is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Julie

Julie Harrison

Job Title: Care Home Manager

What does ‘kindness’ mean to you?
“Treating someone with respect the way you would like to be treated.”


As a Heath Care Professional, Julie has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One since September 2021, Julie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Julie remarked:


“Seeing motivated staff and well cared for Residents.”


Julie believes her biggest achievement is living day to day as she believes she faces different challenges of life every day.


Outside of work, Julie enjoys going away on family breaks at the weekends to unwind.


If you would like to find out more about Windsor Court, Julie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.