Windsor Court Care Home has a Review Score of 9.6 (9.571) out of 10, based on 13 reviews in the last 2 years. Over all time Windsor Court Care Home has 111 reviews.
Review from L T (Daughter of Resident) published on 1 December 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from HC-One, Careline Team at Windsor Court Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. There is a vegetarian option on the menu daily which includes pasta dishes, vegetable bakes, jacket potatoes, omelettes and salads etc, however we have asked the staff to speak to your mum and asked how we can extend the menu to meet her choices. We have now added vegetable pies, veggie burgers, fingers, and sausages of her choice. Thanking you again for taking the time to provide really helpful feedback about the home.
We value all feedback and ensure it is recorded and acted upon.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve
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Review from Linda A (Niece of Resident) published on 26 November 2015
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5.0 out of 5
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Review from Annette K (Niece of Resident) published on 25 November 2015
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4.0 out of 5
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Review from Margaret (Friend of Resident) published on 17 November 2015
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5.0 out of 5
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Review from Gwendoline O (Wife of Resident) published on 17 November 2015
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4.0 out of 5
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Review from Stephen O (Son of Resident) published on 17 November 2015
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4.0 out of 5
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Review from Wendy W (Daughter of Resident) published on 16 November 2015
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5.0 out of 5
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Review from Trevor A (Resident) published on 16 September 2015
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5.0 out of 5
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Review from Janet T (Daughter of Resident) published on 28 August 2015
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5.0 out of 5
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Review from JB (Daughter of Resident) published on 13 August 2015
Submitted via Website •
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4.0 out of 5
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Review from Patricia M (Daughter of Resident) published on 20 July 2015
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.6 (9.571) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.727 for Windsor Court Care Home is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.727
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.844 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 May 2021
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Job Title: Care Home Manager
What does ‘kindness’ mean to you?
“Treating someone with respect the way you would like to be treated.”
As a Heath Care Professional, Julie has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at HC-One since September 2021, Julie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Julie remarked:
“Seeing motivated staff and well cared for Residents.”
Julie believes her biggest achievement is living day to day as she believes she faces different challenges of life every day.
Outside of work, Julie enjoys going away on family breaks at the weekends to unwind.
If you would like to find out more about Windsor Court, Julie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
