City Health Care Ltd - Alderson House

Linnaeus Street, Hull HU3 2PD
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9.1 27 Reviews
  • City Health Care Ltd - Alderson House, Hull
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Care Provided by City Health Care Ltd - Alderson House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Owner
  • City Health Care Partnership CIC
  • Person in charge
  • Angela Collins (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
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City Health Care Ltd - Alderson House Reviews (27)

Total of 27, showing 1-20
9.1

City Health Care Ltd - Alderson House has a Review Score of 9.1 (9.076) out of 10, based on 9 reviews in the last 2 years. Over all time City Health Care Ltd - Alderson House has 27 reviews.

Overall Experience

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  • 5
  • 0
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  • 2

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27
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0
9
18

Review from E M (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The reason given no stars is because my mum was in there and she had an awful time in there. She witnessed no kitchen and had hotdogs and sandwiches for tea. Made her take meds that she did not need or use. Also, an elderly gentleman wanted his tea at a certain time and not before. They took it away
and when he asked for his tea they said too late. That happened three nights in a row. I was feeling quite sick when I visited the place as the lounge area smelt awful. I will be putting in a complaint about this and also my mum and brother are as well. Disgraceful now my mum has told us never to put her in a care home, it has frightened her.

Reply from Christy Francis, Director at City Health Care Ltd - Alderson House

Thank you for the review and sorry to hear that your experience was not positive. This has now been formally investigated and a response has been provided to the service user by one of the directors.


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Review from J G (Sister of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and always obliging. The carpet in the main lounge could do with renewing or cleaning.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words and comments are greatly appreciated and I will of course pass them on to the home team to action.


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Review from Linda J (Daughter of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since February 2023. The staff are always polite; they treat residents with compassion and dignity. I feel that my mum is safe and well-supported at Alderson House. It was a very difficult decision for my mum to go into residential care, but this was made easier by the staff's
welcoming approach and understanding.
Maybe, could be more activities and a nice garden area for residents to go into and new garden furniture.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Dear Linda, many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Alderson House family.


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Review from Maureen B (Daughter-in-law of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all staff to be excellent and will go out of their way to help. I couldn't be more pleased as, in our case, it was a rush to get him to a care home. They always make us very welcome.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Dear Maureen, Many thanks for taking the time to review our home. It is our privilege to care for your father-in-law, and are delighted that he settled in so quickly. Your kind words are greatly appreciated, and I will, of course, pass them on to teh Alderson House family.


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Review from Gerald B (Husband of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well kept, the staff at all times show a very high level of care and attention to the needs of the resident.
They also have regular internal social functions that the residents enjoy such as games and quizzes and make sure to mark occasions such as Christmas with a visit from Father
Christmas and a party, which is clearly popular.
The manager and all staff keep me informed of my wife's changing physical and mental condition, which I much appreciate.
My wife is happy there and I am very positive about the quality of both care and human contact she enjoys.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Dear Gerald, many thanks for taking the time to review our home. It is our pleasure to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the Alderson House family.


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Review from C T (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the five months that my mother has been a resident at Alderson House, she has always been treated with the utmost kindness, respect and dignity. Staff are friendly and welcoming to family and friends who visit and are available to answer any queries that we may have. If there are any concerns regarding
her health we know that we'll be informed and, if necessary, her GP contacted promptly. Her room is kept clean and tidy and it was lovely to see that it had been decorated with balloons on her birthday. She's developed very good relationships with staff and is reassured that when she's feeling anxious or worried she can ask one of them to help her use the phone to contact us. She's settled very well at Alderson House and I'm confident that she's safe and well looked after.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Alderson family.


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Review from Angela M (Ex Family Member) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alderson House is a really good place for anyone who is looking for a residential home there are really helpful and polite.
The staff are really good and they make you feel very welcome when you are visiting family.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Alderson House Family.


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Review from A W (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in Alderson House from January to May 2023 after she was unable to care for herself at home. I found the staff to be friendly, helpful, respectful and caring. It helped my sister and I to have peace of mind that she was in a safe place.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Many thanks for taking the time to review our home, it was our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Alderson House family.


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Review from Julia A (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident of Alderson House for over four months. She had been in hospital for a month before this and was very ill with infections and delirium. The staff at Alderson House made every effort to help her move more but she was very frail, and she refused to eat. She lost weight dramatically
but this was not the fault of the staff.
They became concerned on 13 May and arranged an ambulance which took her to the infirmary. She became steadily weaker in spite of the hospital's treatments and passed away on May 22.
The staff at Alderson House were always friendly, kind and attentive and we thank them for the care they gave our mum.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

We are so sorry for your loss. It was our pleasure to care for your mum and she is sadly missed by all at Alderson House. Your kind words are greatly appreciated and I will of course pass them on to the Alderson family.


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Review from John H (Brother of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No issues of concern - sister has advanced dementia and her needs and welfare are well catered for. Staff are caring, friendly people who are always ready to help if needed.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Dear John. Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Alderson House team.


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Review from P B (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed on how friendly and professional the staff were. They helped my Mum settle in without any stress or upset. The home itself is very accessible and well laid out. We are always made welcome when visiting.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Alderson House Family.


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Review from Richard E (Son-in-law of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This place is shocking! The team could not tell me who the key worker was for my father-in-law. They had him on a liquid diet for five weeks, despite the fact the hospital discharge papers made no reference to this, no wonder he lost so much weight. They claimed he was using his walking frame to make
his own way to the toilet, when in fact he was unable to get out of bed and he had no walking frame in his room, they simply told him to do everything in his pads, how degrading. Despite the fact they knew he was dehydrated, they failed to measure his liquid intake. The day we had him moved to another home they packed his things in bin liners and left him sat in a wheelchair for two hours in a cold corridor.
It was clear they had no idea of how they should be looking after my father-in-law, or showed any real care. The manager and senior staff should be ashamed and disciplined, or better still sacked.
Feel free to call me.
My father-in-law is now in a new care home and he is making fantastic progress.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Dear Richard, Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I understand that the Home Manager has already been in contact in respect of the points raised. We are obviously disappointed that you had a negative experience at Alderson House but are pleased that your father-in-law is making good progress in his new setting.


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Review from T C (Daughter of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of staff are doing a great job and really do care for the residents as if their own family members. I had a recent concern which I raised with senior staff (2) which hasn't happened again. My mam has now been a resident for four years and up to this incident was very happy.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Many thanks for taking the time to review our home. Whilst disappointed you had cause to raise a concern we are glad that it was dealt with so promptly. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to Joycelyn and the Alderson House family.


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Review from Tina G (Niece of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle went into care together and have been treated with compassion and dignity from the start. On his birthday they put up banners, got my auntie a card and gift to give him and made his day special. I turn up unannounced all the time and they are always clean and tidy and smell nice, and
my uncle tells me the care staff are lovely to them both. My auntie has dementia but has really settled there and if I have to enquire about anything they are always helpful and accommodating. Top marks from me and thank you.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Dear Tina,
Many thanks for taking the time to review our home. It is our pleasure to care for your uncle and aunt, we love having them with us. We are very proud of the team at Alderson House and I will of course pass on your kind words to the manager and the team.


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Review from Julie B (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have arrived from Canada to see my mother, who is a resident of Alderson House. Upon my arrival, I was greeted with a very warm welcome, and all the staff that I met were very kind and friendly. My mother seems to be cared for, and she seemed comfortable in her surroundings.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Dear Julie, many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Alderson House family.


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Review from Paul S (Next of Kin) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional staff. It was evident that the staff had taken the time to get to know guests very well and could answer all my questions without having to look things up in a notebook. The building and rooms were spotlessly clean. I moved my relative here from another residential care
home which did not meet her needs. She is now very happy at Alderson House.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Dear Paul, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Alderson House family.


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Review from F T (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always polite and helpful. Mum is always treated with care and respect.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Manager and the colleagues at Alderson House.


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Review from Lisa S (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arriving in an unknown situation to all our family, our experience of Alderson House has been excellent. From friendly staff to a well-kept environment. My mum seems happy and always seems to be doing something, from having her hair done to making donuts. Overall good experience at a stressful
and heartwrenching situation.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Dear Lisa, many thanks for taking the time to review our home. We fully appreciate what a difficult time for all involved when a loved one requires full-time care but are glad that your mum settled in so quickly and is enjoying life at Alderson House. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues.


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Review from J T (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very happy with the care and support given to my mother. The staff have always been extremely friendly and supportive and also to me. They are very dedicated and hard-working.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Alderson House.


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Review from S S (Brother of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at Alderson house for nine months. In that time she has received exceptional care. Communication is excellent between us relatives and the staff. Any questions are usually answered quickly and professionally. My sister insists the food standard is excellent along with the
care by the care staff. Cleanliness has always been second to none whenever we have visited Alderson House. During the pandemic, the staff have always adhered to medical protocol and made sure residents have been safe.

Reply from Paul Millar, Marketing Manager at City Health Care Ltd - Alderson House

Many thanks for taking the time to leave a review for Alderson House. Your feedback is greatly appreciated. All reviews help us to uphold and continue to improve standards. It is our pleasure to care for your sister and I will most certainly pass your comments on to the team at Alderson House. Regards Paul.


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Current Review Score: 9.1 (9.076)

Overview of Review Score

The Review Score of 9.1 (9.076) out of 10 for City Health Care Ltd - Alderson House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.276 for City Health Care Ltd - Alderson House is calculated as follows: ( (71 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 105 Ratings = 4.276

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for City Health Care Ltd - Alderson House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about City Health Care Ltd - Alderson House

What types of Care is City Health Care Ltd - Alderson House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does City Health Care Ltd - Alderson House provide?

Day Care is an additional type of care provided.

How many Rooms does City Health Care Ltd - Alderson House have?

There are 32 Single Rooms.

What are the Facilities & Services at City Health Care Ltd - Alderson House?

Near Public Transport, Lift, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is City Health Care Ltd - Alderson House to the centre of Hull?

0.7 mile(s) as the crow flies, distance by road may be significantly further.