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City Health Care Ltd - Alderson House has a Review Score of 9.1 (9.076) out of 10, based on 9 reviews in the last 2 years. Over all time City Health Care Ltd - Alderson House has 27 reviews.
Review from Andrew W (Son of Resident) published on 14 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha McEnteggart, Manager at City Health Care Ltd - Alderson House
Thank you very much for your review and positive feedback, I will ensure this is shared with the staff team.
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Review from A N (Partner of Resident) published on 6 November 2020
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Overall Experience
5.0 out of 5
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Review from A W (Daughter-in-law of Resident) published on 23 October 2020
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Overall Experience
5.0 out of 5
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Review from Colin H (Son of Resident) published on 5 October 2020
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Jacqueline W (Daughter of Resident) published on 5 October 2020
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Christina B (Granddaughter of Resident) published on 23 September 2020
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Overall Experience
5.0 out of 5
Reply from Samantha McEnteggart, Manager at City Health Care Ltd - Alderson House
Thank you so much for your kind review. It's lovely to hear we are able to give you and your family the reassurance that your grandad is happy and settled in our home.
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Review from Lesley C (Niece of Resident) published on 22 August 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Samantha McEnteggart, Manager at City Health Care Ltd - Alderson House
Thank you for your kind review, your uncle was a pleasure to care for.
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The Review Score of 9.1 (9.076) out of 10 for City Health Care Ltd - Alderson House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.276 for City Health Care Ltd - Alderson House is calculated as follows: ( (71 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 105 Ratings = 4.276
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for City Health Care Ltd - Alderson House is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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