St Clare House

Bourne Street, Hull HU2 8AE
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8.8 15 Reviews
  • St Clare House, Hull
St Clare House is a specialist dementia facility based in Hull, purpose-built to support a quality lifestyle as well as enabling care workers to achieve their professional potential.

Comfortable lounge and dining areas are complemented by mature gardens, while there are also wet rooms on each floor. Being located close to numerous amenities further supports the personal freedoms of each resident.

Bedrooms are en-suite, can be personalised with homely decorations and also contain nurse call systems.

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Care Provided by St Clare House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 29 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care

Good to Know

  • Owner
  • Futurewise Properties Ltd
  • Person in charge
  • Nichola Ward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Television point in own room

St Clare House Reviews (15)

8.8

St Clare House has a Review Score of 8.8 (8.767) out of 10, based on 3 reviews in the last 2 years. Over all time St Clare House has 15 reviews.

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  • 13
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Date Published

15
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3
12

Review from M B (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident with St Clare House and she absolutely loves being there. It has a warm, friendly atmosphere and is very much a home-from-home. The staff are all very friendly and the support and care they give to her is always fantastic. The home is clean and comfortable and you are
always greeted with a smile.

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Review from Ann J (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at St Clare’s, and she loves it. We have found everyone is very friendly and helpful, and nothing is too much trouble for them. Everyone is very approachable and has answered any questions we have had, which has made us feel very confident about Mam being there. There is plenty
of activities to keep the residents stimulated. Well done to all the staff and management. I would thoroughly recommend this care home to anyone.

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Review from S H (Wife of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to St Clare's for respite until I recovered from an operation. The care he received was outstanding. The management and staff were so dedicated and helpful, answering any questions I had regarding his care. The patience they showed towards him was the best I could have hoped for. Well
done and thank you all so much.

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Review from Kathy B (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home enough. The manager is fantastic, and all the care staff are second to none. Nothing is too much trouble for any of them, and they look after my mum so well, although Mum keeps saying she wants to go home, this is by far the best place for her. Thanks to all the lovely care
staff, kitchen staff, cooks and domestics, I cannot thank you all enough as you all go out of your way to talk to Mum and myself, and it’s very much appreciated. Special thanks to the manager and her staff for all your help and support.

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Review from L M (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following emergency respite care admission, my mother is now a permanent resident at St Clare House. The management and staff are caring and very helpful, especially dealing with my numerous enquiries with patience and understanding. It is also apparent that all St Clare House treat residents as individuals.
During the pandemic, strict Covid procedures are in place to ensure the safety of residents.

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Review from Pat S (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout the six years my mother has been a resident at St Clare House, she has always received very good care. Before Covid, activities and outings were a regular thing. During Covid, steps were taken to ensure safe visits from building a new large summer house for garden visits, to special regular
weekly room visits, following all guidelines. Being on end of life now, she receives excellent care and attention. I would recommend St Clare House to anyone.

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Review from Kim S (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at St Clare's since December 2019. The patience and dedication of the whole staff team are second to none, and this has been really evident throughout the pandemic where they have received the best care and protection that could be offered. She is so well cared for in every aspect
of her care. The meals are tasty and nutritious, the rooms are all homely, the communal areas are beautifully kept and welcoming, and the residents every need are met by the fantastic staff team.

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Review from Margaret H (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Clare's has responded to Covid rules throughout. Every effort to keep the family informed has been 100%. The staff are caring and very helpful. We could not be happier with the care our mother has received during her stay.

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Review from Susan (Daughter of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in St Clare's since January 2012. She has gradually become more dependant on care as the years go by and St Clare's have always provided excellent care for her. The management and staff are all very sympathetic and caring and the activities provided for the residents have always been
to a high standard. I have been around at mealtimes and the food is always freshly cooked by the resident chef and choices are provided. I am confident that my mother is in the best possible hands at St Clare's.

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Review from Julie H (Daughter of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff cared for my mum for the last several years.
Everyone including all the domestic staff went above and beyond to make sure mum was well cared for, nothing was too much trouble for them and they all treat her like a member of their own family. In her last few days when family
couldn’t be there, a member of staff sat with her at all times. At the time of her passing, someone was with her, the dignity and respect we received from them was second to none and nothing was too much trouble for them.

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Review from Lynda H (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise St Claire's enough, especially the events lady. She does a lot with the residents. Also the staff are brilliant. As are the manageress and owner.

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Review from Julie J (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all her team have shown care and respect to my Father and me (as a visitor). At all times nothing is too much trouble. I only need to ask.
The home provides a loving environment, the entertainments coordinator is very good with all the residents with entertainment and days out etc.,
I would recommend this care home to anyone who needs a caring and safe/loving environment.

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Review from Bill W (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our Mother receives here. The staff are always happy to speak to us, give feedback on her. She is happy here, for us as a family this gives us peace of mind. The home caters for her needs very well.

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Review from Lyn B (Daughter of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living in St Clare House since March 2016.... As a family, we are confident she is loved and cared for by a team of highly professional (fun-loving) people.
Whenever we call in to see Mum or ring.... we are always greeted with positive/informative feedback on Mums day.
This is not
just a care home...it feels like home - the food is always beautiful and fresh (varied) and residents always have a choice.
The staff are not only there for Mum's every need - they constantly offer support and advice to the family.... which means so much at this difficult time in our lives.
Something hugely important to us is.... it's clear to see all the staff work together extremely well, making a very happy relaxed atmosphere.
We would highly recommend this home to anyone .... not only for the way it is managed, there is a fantastic events co-ordinator who works very hard with activities and outings tailored to every need.

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Review from Anthony A (Regular Volunteer) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the members of staff at St Clare House, Hull, caring and professional.
They have varied activities led by an excellent entertainment co-ordinator, the kitchen chefs are excellent; also sociable. I enjoy my hourly weekly visit when I see friends.

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Current Review Score: 8.8 (8.767)

Overview of Review Score

The Review Score of 8.8 (8.767) out of 10 for St Clare House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for St Clare House is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.767 Points relating to the number of positive Reviews for St Clare House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 3 Positive Reviews ÷ 5.8 = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about St Clare House

What types of Care is St Clare House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Clare House have?

There are 29 Single Rooms.

What are the Facilities & Services at St Clare House?

Own Furniture if required, Close to Local shops, Lift, Gardens & Television point in own room are some of the Facilities & Services.

How far is St Clare House to the centre of Hull?

0.6 mile(s) as the crow flies, distance by road may be significantly further.