Cottingham Hall has a Review Score of 8.9 (8.936) out of 10, based on 4 reviews in the last 2 years. Over all time Cottingham Hall has 5 reviews.
Review from C C (Sister of Resident) published on 29 January 2025
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Review from D B (Daughter of Resident) published on 14 November 2023
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Reply from Kerry Meadowcroft, Registered Manager at Cottingham Hall
Thank you, we are happy your mum has settled and enjoys her time with us.
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Review from J W (Friend of Resident) published on 23 October 2023
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Reply from Kerry Meadowcroft, Registered Manager at Cottingham Hall
Thank you for your kind review.
I am happy that your friend received the care that is expected.
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Review from Steve C (Son of Resident) published on 19 October 2023
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Reply from Kerry Meadowcroft, Registered Manager at Cottingham Hall
Thank you. We are happy your mum has remained settled here with us.
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Review from Vanessa S (Niece of Resident) published on 12 October 2022
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Reply from Kerry Meadowcroft, Registered Manager at Cottingham Hall
Thank you so much for your positive review. We enjoyed caring for your aunt very much. Best wishes, Kerry.
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The Review Score of 8.9 (8.936) out of 10 for Cottingham Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.894 for Cottingham Hall is calculated as follows: ( (42 Excellents x 5) + (5 Goods x 4) ) ÷ 47 Ratings = 4.894
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.042 Points relating to the number of positive Reviews for Cottingham Hall is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 4 Positive Reviews ÷ 6 = 0.667
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jan 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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