The Elms

Lowgate, Sutton, Hull HU7 4US
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9.8 22 Reviews
  • The Elms, Hull
The Elms is a residential care home located in the centre of Sutton Village. The home has been converted and extended to accommodate the needs of all residents.

The Elms has a caring team who undergo a rigorous training and supervision programme, which ensures they are qualified to deliver high standards of care at all times.

The home has 37 rooms in total, which all have a friendly, family atmosphere. The majority of the accommodation is provided in single and double occupancy bedrooms, to meet resident’s needs.

Communal accommodation in the home comprises of airy lounges for watching TV, listening to the radio or simply spending time chatting with friends.

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Care Provided by The Elms

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • GB Healthcare Hull Ltd
  • Person in charge
  • Jennifer Watson (Manager)
  • Admission Criteria
    • Private and Funded
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for The Elms

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £750 – £900
    • Self-Funded Residential Dementia Care £800 – £900
    • RESPITE Self-Funded Residential Care £750 – £900
    • RESPITE Self-Funded Residential Dementia Care £800 – £900
  • (these prices are only a guideline, please contact The Elms to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site


The Elms Reviews (22)

Total of 22, showing 1-20
9.8

The Elms has a Review Score of 9.8 (9.789) out of 10, based on 9 reviews in the last 2 years. Over all time The Elms has 22 reviews.

Overall Experience

  • 15
  • 5
  • 0
  • 1
  • 1

Date Published

22
2
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13

Review from Peter C (Son of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at the Elms following a respite period. She adjusted to this quite easily and was able to have a laugh and joke with the staff. Her room was clean and had a door opening out into a private garden area. A high standard of care was given to her needs at all times.
December
2024 proved to be worrying for both our family and the staff. Her breathing was a problem but I was kept informed of her condition during day or night time if needed. Two short stays in the hospital resulted in a return to the Elms where she had further care.
Her life ended peacefully during her sleep in mid January 2025. I would recommend The Elms to anyone based on my mother's and my own experience. The staff do care.

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Review from S F (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been a resident of The Elms for a few months due to her previous care home closing down. She has been welcomed with open arms by all the staff here (as we as relatives have also). Mum is very well cared for and is kept well entertained. The food is of a very high standard and mum said it's
the best porridge she has ever tasted. It's definitely a thumbs up for us for The Elms.

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Review from G S (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at the Elms Sutton she can't walk now after fracturing her hip. We thought she was at the end of life but after the care here has has become stronger. All the staff are great and she has really taken to two of them and laughs and jokes with them. The way they interact with her is
amazing. I would say that the carers actually care.

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Review from M G (Granddaughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been at The Elms for around 6 months now and we couldn't be happier. From the start, the care has been second to none. The staff couldn't be more attentive and kind not only to my gran but to us as a family and it doesn't go unnoticed to the other residents. The home is bright and very beautifully
decorated following the refurb over the past few months and the buzz from everyone reminds us why we chose The Elms. The food, the cleanliness and the activity provision are fabulous. Thank you to everyone at The Elms for looking after Gran like she is one of your own. I couldn't recommend it more.

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Review from Jean L (Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were kind, helped us when they could, always pleasant. It's nice being looked after by them.

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Review from Audrey C (Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and helpful and look after us in this establishment. The food is good and I like living here.

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Review from Pamela D (Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very pleasant living here. The staff are friendly and kind and try to help you in any way they can.

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Review from D G (Husband of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered The Elms end of February 2019. I find her care is reassuringly consistent, staff and management have always shown kindness and understanding both to me and her in contact over the phone or in person. There is good communication which aids any problem or misunderstandings that may occur.
I know that my wife is in good hands.

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Review from M B (Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady who cared for me put me at my ease. She is worth her weight in gold. I hope she is appreciated by all of her residents and her employer. She is one in a million. I am very fortunate that she tended to me. Many thanks

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Review from Paula K (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Under the present owners and new manager, things were not good from the start. The manager was unresponsive. Some staff spoke very derogatorily of my father and no one seemed to listen to our concerns about his ulcerated feet. Subsequently, they became infected and he ended up in A&E.
The manager
had started to make some attempts to accommodate our wishes but it was too little too late.
We found the whole outfit shrouded in secrecy with no information given to the family regarding my father's health issues even though we have LPA over his health.
When the boiler broke down we were made to visit him in the freezing conservatory where my father was shivering. At no point did anyone ever inform us we could go into the lounge. We hadn't set foot in there since before the pandemic. After complaining, their response was that we could have gone into the lounge!
I would definitely not recommend this care home.

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Review from T R (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the Elms are always cheerful, friendly and attentive to both residents and visitors. Mum always seems content and happy.

Reply from Shellene Armstrong, PA at The Elms

Many thanks for your feedback and review of The Elms care home.


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Review from Joy H (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum spent 15 months as a Resident at The Elms.
The Carers are amazing. I visited my Mum very regularly and was always welcomed by the Carers, who were always happy and extremely helpful. Nothing was ever too much trouble for them.
When my Mum became very ill, the care and compassion she was shown
by the Carers was second to none. Unfortunately, Mum is no longer with us, but I am so pleased she was cared for by the wonderful staff at The Elms.
I have no reservations in highly recommending The Elms.

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Review from Andrew W (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms is a fantastic place. As always, we are greeted with friendly, helpful and 'smiley' staff. My mum has Alzheimer's and is unable to communicate very well but always appears to be happy and settled in her surroundings. The staff are always there to help move Mum if we require somewhere private
as she has very limited mobility. My mum always seems happy and that makes me happy!

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Review from Lynne S (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled into the care home. The staff are all very helpful and very pleasant, her room is nice and we have no problems at all. It's nice to know that she is in a lovely environment and she has well looked after.

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Review from Josie P (Sister of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, doesn't smell and the staff are very approachable, no problems at all.

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Review from Carol M (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was in for more than 6 years in The Elms. He was very well looked after and the care he received was nothing but kindness from all the staff. He passed away recently with the dignity he deserved.
I have nothing but praise for this home and its staff.

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Review from Keith G (Son of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is 97 years old and has been a resident at The Elms for two and a half years. Prior to this, she lived at home with my father with support from local care workers. Whilst at home my mother suffered from severe depression and slept most of the day and night. She was visited by psychiatric nurses
on a regular basis and even a psychiatrist. Since she became a resident in The Elms we have seen a significant improvement in her mental and physical state. She is generally bright and cheerful and even knits. She eats well, gets plenty of fluids. She looks forward to the hairdresser visiting every week, her room is bright, clean and tidy. She gets visits from the dentist, chiropodist and opticians as necessary.
Overall I am happy with her care.

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Review from Patricia W (Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Elms care home is very nice and clean. Staff are very good. Food was very good up to a month ago when we were having a light or buffet meal. I prefer a gravy meal at lunchtime, not as an evening meal. My only complaint.

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Review from Linda B (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms is a homely, comfortable house in a lovely location. All visitors are made to feel welcome. The residents are treated at all times with respect and consideration. They are clean and have a good regime. Not rushed at all. The meals are good. The bedrooms are comfy and neat. My mum lived here
for 3 years before her recent death. She was happy and I feel she had the best care available to her.

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Review from Pamela H (Daughter of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's first experience of The Elms was in respite (2011/2012) and then as a resident from 2013 until her demise in September this year (2018). We found lots of love, care and attention from the start, the tenderness and consideration Mum was given was exemplary, her room was clean and the food was excellent,
we ate there so can say from experience, we also found it to be very nutritious. The carers always went the extra mile and were considerate to both resident and relative alike, they gave lots of support through some difficult times. Overall I would like to say a big thank you.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for The Elms is calculated as follows: ( (96 Excellents x 5) + (12 Goods x 4) ) ÷ 108 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for The Elms is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Elms

What types of Care is The Elms registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Elms provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Elms have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Elms?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Elms to the centre of Hull?

2.7 mile(s) as the crow flies, distance by road may be significantly further.