The Elms

Lowgate, Sutton, Hull HU7 4US
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9.8 24 Reviews
  • The Elms, Hull
The Elms is a residential care home located in the centre of Sutton Village. The home has been converted and extended to accommodate the needs of all residents.

The Elms has a caring team who undergo a rigorous training and supervision programme, which ensures they are qualified to deliver high standards of care at all times.

The home has 37 rooms in total, which all have a friendly, family atmosphere. The majority of the accommodation is provided in single and double occupancy bedrooms, to meet resident’s needs.

Communal accommodation in the home comprises of airy lounges for watching TV, listening to the radio or simply spending time chatting with friends.

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Care Provided by The Elms

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • GB Healthcare Hull Ltd
  • Person in charge
  • Jennifer Watson (Manager)
  • Admission Criteria
    • Private and Funded
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for The Elms

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £750 – £900
    • Self-Funded Residential Dementia Care £800 – £900
    • RESPITE Self-Funded Residential Care £750 – £900
    • RESPITE Self-Funded Residential Dementia Care £800 – £900
  • (these prices are only a guideline, please contact The Elms to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site


The Elms Reviews (24)

Total of 24, showing 21-24
9.8

The Elms has a Review Score of 9.8 (9.758) out of 10, based on 11 reviews in the last 2 years. Over all time The Elms has 24 reviews.

Overall Experience

  • 16
  • 5
  • 1
  • 1
  • 1

Date Published

24
3
9
11
13

Review from Linda B (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms is a homely, comfortable house in a lovely location. All visitors are made to feel welcome. The residents are treated at all times with respect and consideration. They are clean and have a good regime. Not rushed at all. The meals are good. The bedrooms are comfy and neat. My mum lived here
for 3 years before her recent death. She was happy and I feel she had the best care available to her.

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Review from Pamela H (Daughter of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's first experience of The Elms was in respite (2011/2012) and then as a resident from 2013 until her demise in September this year (2018). We found lots of love, care and attention from the start, the tenderness and consideration Mum was given was exemplary, her room was clean and the food was excellent,
we ate there so can say from experience, we also found it to be very nutritious. The carers always went the extra mile and were considerate to both resident and relative alike, they gave lots of support through some difficult times. Overall I would like to say a big thank you.

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Review from Janet S (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in The Elms for nearly 4 years. The care she has received has been very good. It is a very friendly home and the staff are very caring and helpful.
The food has attained 5 stars and is especially good.
I would recommend The Elms and have had good feedback from visiting friends and
relatives.
They have been glad to get their loved ones into The Elms.

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Review from Catherine K (Daughter of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Found The Elms short staffed most of the time. Food poor for the price they charge. My mother's morning drinks were still on the table at lunch as she needed assistance. Overall, try as you may if short staffed you can only do the best with what you have. Would not recommend The Elms if it is a care
home you need there is not a lot of that.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for The Elms is calculated as follows: ( (107 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 132 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Elms is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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