Sutton Village Care Home

30 Church Street, Sutton, Hull HU7 4TA
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8.9 6 Reviews
  • Sutton Village Care Home, Hull
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Care Provided by Sutton Village Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Yvonne Moses (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Sutton Village Care Home Reviews (6)

8.9

Sutton Village Care Home has a Review Score of 8.9 (8.853) out of 10, based on 4 reviews in the last 2 years. Over all time Sutton Village Care Home has 6 reviews.

Overall Experience

  • 6
  • 0
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Date Published

6
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1
4
2

Review from F D (Friend of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Sutton Village Care. The care they gave my friend was wonderful. I moved my friend from another Care Home to Sutton Village Care Home. He was a resident in the other Care Home but Sutton Village Care Home was his home. We were encouraged to bring and decorate his room with his possessions,
which is so important. He suddenly had choices e.g. to have a bit more of a sleep-in if he wanted, which felt huge to me.
The owner and staff are great. They not only talk to residents with respect and dignity but also go out of their way to show kindness to the residents.
The house internally is lovely and well-maintained. The gardens offer a lovely space for residents to enjoy being outside. My friend enjoyed their food. It was very important for me to see a desk where staff could sit and be with the residents in the main living area. Visitors are provided with private space to see their loved ones when visiting ensuring quality time.

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Review from Ian W (Son of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in the care home for four years. I was initially faced with the option of two care homes that could provide care for him. Not living in Hull for many years I went with my gut instinct. How lucky I was. The care and kindness shown to my father and indeed us as a family were second
to none. In addition, the final weeks of his life were very difficult. Again the home stepped up to the mark.
Living miles away is always difficult for a relative but I had no worries as the staff were like his family.
I would have no hesitation in recommending Sutton Village.

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Review from M T (Son of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the care of Sutton Village for the last year of his life. I cannot praise the staff highly enough for their care and dedication. They treat him with all the dignity and respect a family would want for their loved one.

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Review from H W (Daughter of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. My father was here from last November until his death in February 2023. Sutton Village had been providing meals-on-wheels to my parents since the start of the pandemic, so we already knew many of the staff, the manager and the owner. This gave us confidence from the day
of his arrival that my father was in safe hands, and we had complete confidence that he would receive the best care. Everyone there is friendly, good-humoured, knowledgeable, conscientious and attentive, and they know how to make residents feel part of a large family where all their needs are served. Communication with us was regular and first class, and it’s clear that care staff have a very good working relationship with local GPs and hospital clinicians. We’ll always be grateful for the love and care that the staff gave to my dad, and we will never forget it. We couldn’t have asked for more.

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Review from Janet B (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in the home for seven years before she passed, which is a testament to the care and kindness she received. In that time, there were very few staff changes, especially among the senior carers (always a good sign), and the family have been happy with the way Mum has been cared for.
Mum
had a couple of spells in the hospital during this time and always seemed to pick up on returning to the home due to their care.
Mum seemed to be content in the home, had a pleasant room, and on the whole, enjoyed the food, especially the puddings and custard. She enjoyed the musical singalongs and parties.
The family are happy to recommend the home.

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Review from Victoria F (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Village Care Home was Dad's home for the final chapter of his life.
Dad, unfortunately, had many spells in hospital but couldn't wait to get back to Sutton and his "home comforts". Sutton Village Care Home encouraged us to make Dad’s room homely and familiar to him, which enabled Dad to settle
instantly in his new environment.
The care and compassion from the staff at Sutton Village Care Home were above and beyond. The lovely way all staff spoke with Dad, the tender touch they gave him, and the constant strive to make sure Dad was happy and comfortable was all we hoped for and more.
To see Dad engage so positively with staff members is something we four children will always be grateful for.
The experience was so positive that if we were to have the time over, we would make Sutton Village Care Home, dad's final home much sooner.
Dad’s final chapter of life was all the richer for the positive experience and the wonderful care and attention he received here. Thank you!

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Current Review Score: 8.9 (8.853)

Overview of Review Score

The Review Score of 8.9 (8.853) out of 10 for Sutton Village Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Sutton Village Care Home is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.981 Points relating to the number of positive Reviews for Sutton Village Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 4 Positive Reviews ÷ 6.6 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Sutton Village Care Home

What types of Care is Sutton Village Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutton Village Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Sutton Village Care Home have?

There are 27 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Village Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Village Care Home to the centre of Hull?

2.8 mile(s) as the crow flies, distance by road may be significantly further.