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Raleigh Court - Care Home has a Review Score of 7.7 (7.665) out of 10, based on 3 reviews in the last 2 years. Over all time Raleigh Court - Care Home has 3 reviews.
Review from S C (Son of Resident) published on 20 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tom Armstrong, Home Manager at Raleigh Court - Care Home
Thank you sincerely for your kind words. We deeply appreciate your recognition of our team's dedication to providing excellent care. Your review means a lot to us, and we're grateful for the opportunity to support your mam. Please don't hesitate to reach out if you need anything.
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Review from C B (Niece of Resident) published on 14 March 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Cameron Innes, Marketing & Communications Coordinator at Raleigh Court - Care Home
Thank you for sharing your experience with us. We're delighted to hear that Raleigh Court Care Home provided such caring and supportive service for your aunt. Our staff takes great pride in creating a warm and friendly atmosphere, and we're glad to hear that you found them to be helpful and accommodating. It's wonderful to know that your aunt enjoyed the various activities and that she was treated with kindness and respect during her time with us. We appreciate your kind words and thank you for entrusting us with her care.
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Review from Julie S (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Cameron Innes, Marketing & Communications Coordinator at Raleigh Court - Care Home
Thank you for your valued feedback. Feedback is imperative for us to continuously improve the services we offer. Our main food partner visited us this week and we have reviewed our menu adding some new lines to our menus. Following a tasting session, all feedback was positive. Our activity co-ordinators try to offer varied, tailored activity sessions. Following your feedback, I will ensure more physical activities are added to our schedule.
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The Review Score of 7.7 (7.665) out of 10 for Raleigh Court - Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.147 for Raleigh Court - Care Home is calculated as follows: ( (7 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 34 Ratings = 4.147
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.518 Points relating to the number of positive Reviews for Raleigh Court - Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 3 Positive Reviews ÷ 11.2 = 0.268
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Aug 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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