Kesteven Grange Care Home

Kesteven Way, Kingswood, Hull HU7 3EJ
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9.6 125 Reviews
  • Kesteven Grange Care Home, Hull
Located in a peaceful residential area, just outside Hull, Kesteven Grange is a purpose-built home, offering residential and residential dementia care.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided by Kesteven Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Stephenson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kesteven Grange Care Home Reviews (125)

Total of 125, showing 81-100
9.6

Kesteven Grange Care Home has a Review Score of 9.6 (9.609) out of 10, based on 13 reviews in the last 2 years. Over all time Kesteven Grange Care Home has 125 reviews.

Overall Experience

  • 94
  • 30
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  • 1
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Date Published

125
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6
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112

Review from Phil N (Son of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Almost faultless care throughout my mothers stay, right up to her sadly passing in April 2018.
I wouldn't hesitate to recommend Kesteven Grange Care Home to other service users or families of potential residents.

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Review from Graham H (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident at Kesteven for 4 years, prior to her passing. She came to see it as home, as the staff provided her with so much care and support. I cannot fault anything, as Mum wasn't an easy person to deal with, but the staff treated her with dignity at all times. I'm so glad I chose Kesteven
to look after her, I couldn't have chosen any better. Thank you!

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Review from C E (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good and polite and they do a very good job. They always take care of the residents' needs and make sure they take the medication on time and the food is very good too.


Well done.


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Review from Patrick C (Son-in-law of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Next best thing to a five-star hotel (and better than some I've stayed in!).

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Review from Lesley D (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So helpful, we had to find somewhere for our mum who has Alzheimer's. Mum loves it here, everyone goes above and beyond to care for mum absolutely brilliant.
Don't think we could have found anywhere better.

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Review from Rebecca S (Granddaughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is so welcoming and happy. This home has made my grandad so happy and well cared for, so much so, when I take him out he always asks if they will let him back in.

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Review from Susan W (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Day staff are excellent. Mum never wanted to go in a home but settled straight away. The home is flexible and staff/management are understanding and staff listen to family. The home is always clean and is currently being decorated. I am impressed by the new homely decor. Management are very approachable
and have listened to and acted on all of the families requests. Staff have been fab liaising with medical professionals on mum's behalf.

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Review from Colin B (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant environment.


Staff are helpful and pleasant.


Cleanliness is good.


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Review from Sandra B (Daughter-in-law of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly. The home is very clean. Staff are helpful.

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Review from David C (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the atmosphere created by the staff. There is definitely a family feeling generated throughout the home. The facilities are excellent.

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Review from Kay B (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled in well. The staff are friendly and have been very helpful. It's good to see my mum laugh again. I just wish the washing was returned to her correctly.

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Review from Mary S (Resident) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very patient and helpful and will help when asked. Food very good.

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Review from Chantelle W (Granddaughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first visit to the care home so I cannot give a proper review but I have been shown around and everything seems to be very nice. The bedrooms look nice and cosy and the staff seem very friendly.

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Review from Anthony J (Son-in-law of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has to be one of the best places for care. The staff are brilliant and they really look after my father in law.
My wife is really happy with the personal care that he gets.

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Review from Samantha L (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Kesteven Grange just short of 18 months. However, she recently passed away. We chose this home over the other homes as it ticked all of our boxes and to the end it still did. From care to cleanliness, all was remarkable throughout and even with ourselves at the end. So kind and empathic.
This home was outstanding and I have in the past, recommended it.

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Review from Judy H (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in very well and the times she has been a bit down the staff have been wonderful. The care has been second to none. I would recommend the home to anyone. She doesn't want for anything. Thank you.

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Review from Julie M (Daughter-in-law of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is happy and well cared for. The staff are extremely supportive and caring especially seen when she fell and required an ambulance (which took a long time to arrive). All the staff have consideration, great kindness, and professionalism. We are so pleased that Kesteven Grange Care Home
was recommended as we know that she is safe, well looked after and considers that she is home.

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Review from Phil N (Son of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent overall standard of care with exceptional attention to detail.

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Review from Catherine G (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care to my dad.

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Review from Ann R (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has severe dementia and needs 24hour care. Kesteven Grange is perfect. The staff are caring, friendly and that includes management, carers, cleaners, kitchen and back up staff. There is a bus for day trips and activities, parties on birthdays, Halloween, bonfire night, Christmas and New Year.


Meals

are very good, even a menu to choose from. If you have any worries you can talk to the manager or any staff member. Residents have their own room.


Yes, I would recommend Kesteven Grange - Well done to all staff.


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Kesteven Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Kesteven Grange Care Home is calculated as follows: ( (107 Excellents x 5) + (37 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 156 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kesteven Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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