Kesteven Grange Care Home

Kesteven Way, Kingswood, Hull HU7 3EJ
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9.6 125 Reviews
  • Kesteven Grange Care Home, Hull
Located in a peaceful residential area, just outside Hull, Kesteven Grange is a purpose-built home, offering residential and residential dementia care.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided by Kesteven Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Stephenson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kesteven Grange Care Home Reviews (125)

Total of 125, showing 101-120
9.6

Kesteven Grange Care Home has a Review Score of 9.6 (9.609) out of 10, based on 13 reviews in the last 2 years. Over all time Kesteven Grange Care Home has 125 reviews.

Overall Experience

  • 94
  • 30
  • 0
  • 1
  • 0

Date Published

125
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6
13
112

Review from E D (Granddaughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad required respite after hospital discharge, the home was welcoming on arrival which helped him to settle in quickly, the staff have been helpful and spend time with the residents in the lounge and they always make time for us when we have had any queries. My grandad is more than happy with
the food and is always given a choice he has gained weight quickly which was needed. The care staff have coordinated all of his care needs and liaised with other necessary professionals such as dentists, social workers and Occupational Therapists to ensure his needs have been met accordingly and to get him home swiftly.

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Review from Yvonne B (Niece of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very happy and settled here.
I have recommended to two friends and their relatives are now there.

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Review from Richard S (Relative of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing negative to say. This is one of the better places I have been in.
The staff are very conscientious and my partner's mother appears happy there.

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Review from Gary E (Son of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are happy with our mother staying at Kesteven Grange.
She, and we have a great relationship with both management and staff.
Our mother can be very awkward and needy but all the staff show great patience with her, so we certainly have no complaints.

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Review from M J (Daughter of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is always nicely turned out and looks clean and tidy.
Staff always keep me informed about mum's condition.
I am happy with her carers.

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Review from Ian E (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kesteven Grange continues to provide my mother with the best care possible and updates and reviews her needs constantly. During the last six months, various activities and new additions to her care have taken place to meet her changing needs. The team at Kesteven Grange continue to give her the best
care possible.

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Review from Sarah B (Friend of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my "aunt", I am greeted by the happiest of residents. It is clear to see that the care they receive is second to none. Nothing is too much trouble for the staff. My auntie is always singing the home's praises. She is happy here and you would be too.

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Review from Sarah G (Granddaughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nanna was very distressed over a short period of time. I found the staff handled the situation as well as they could as well as following correct procedures. This avoided the situation escalating even further and causing further upset for my confused nanna.

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Review from Barbara H (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good rapport with patients. Conversation with patients good. Staff very informative. Office staff very helpful.

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Review from Phyliss W (Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it's very good, I also like going on trips outside. Keep up the good work.

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Review from D F (Son of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very happy in the home but we do resent having to subsidise those who do not pay for their care.

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Review from J O (Daughter-in-law of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since filling in the last review, mam is still being looked after with care and most importantly, kindness and compassion. We know she might be confused but she is very safe and happy.

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Review from J B (Resident) assisted by family/friend published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful I like it in here. Staff are good and can always have a laugh.

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Review from Ann K (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, Mum had to have 24-hour-care and I was recommended Kesteven Grange Care Home and it didn't disappoint. We looked at a few homes but decided on this one. Staff are all lovely and friendly. The home is very clean and well kept. Residents go out on day trips and they can't do enough!! Nobody
wants to put their parents into care, but I would highly recommend Kesteven Grange Care Home.

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Review from Steve B (Son of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been at Kesteven for a month now and really settled in. The staff are fantastic and can't do enough for her. Would certainly recommend

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Review from Neil H (Son of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit mum we find all the staff very welcoming, they are always busy looking after everyone but always have time to update us on mum.
They are always providing different activities and outings and you can see how much effort they all put in.
Mum is always cared for and looked after to
high standards. We know she is in a well cared for environment.

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Review from June C (Resident) assisted by family/friend published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very nice, very pleasant, very helpful if I need anything, always there. I would like to say that Kesteven Grange is excellent, (but I have nothing to compare it with).

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Review from Karen R (Daughter of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives excellent care from all carers at Kesteven Grange. They are kind and considerate and she's very happy here. The carers give fantastic care and support to both us, family and the residents. They take them out for days out etc. The food is lovely and my mum has put weight on since she
came here, which is good as she was underweight when she arrived. Excellent care, I would definitely recommend this home to anyone.

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Review from Ada W (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home lovely and clean. Staff are always friendly, my mum seems really happy and staff and management are also happy to help if a problem does arise.

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Review from J R (Daughter of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, staff very friendly, loves the modern home and dads room is lovely. Think that trips do him the world of good. He has changed completely, seems happier within himself and has put weight on since being here.

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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Kesteven Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Kesteven Grange Care Home is calculated as follows: ( (107 Excellents x 5) + (37 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 156 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kesteven Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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