Loran House

148-154 Albert Avenue, Hull HU3 6QA
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8.7 20 Reviews
  • Loran House, Hull
Loran House is a new purpose-built residential home for older people in the Hull area. Specialist dementia care is also offered.

Experienced, person-centred care is offered to help older people be as independent as possible.

There are plenty of communal areas for residents to enjoy relaxing and socialising in.

The chef provides a high-quality menu of tasty and nutritious food.

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Care Provided by Loran House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Stephanie Addison (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Funding & Fees Guide for Loran House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,127
    • Self-Funded Residential Dementia Care from £1,127
  • (these prices are only a guideline, please contact Loran House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Loran House Reviews (20)

8.7

Loran House has a Review Score of 8.7 (8.725) out of 10, based on 4 reviews in the last 2 years. Over all time Loran House has 20 reviews.

Overall Experience

  • 14
  • 3
  • 0
  • 1
  • 2

Date Published

20
0
4
4
16

Review from Vanessa J (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to have settled into the care home very quickly. She has made some new friends. All the staff are all very nice and friendly. Her speech has come on a treat, she is also smiling and laughing more than we have seen her do in a long time.

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Review from Neil W (Son of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault anything with Loran House. The manager and staff are really brilliant in all they do.

Reply from diane Smith, Director at Loran House

Thank you for taking the time to complete this review and for your kind words which will be shared with the staff team.


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Review from Karen K (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this home is very good. The care is wonderful, would recommend it to anyone. Mum is happy here and I know she is taken care of. The staff are very good.

Reply from diane Smith, Director at Loran House

Thank you for taking the time to complete this review and for your kind words.


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Review from Kay L (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's health has declined rapidly over the last year, however, the home has ensured she's been checked at the hospital and kept me informed of events. The staff have alleviated my feelings of guilt that I'm not in a position to do more for my mum, I was her carer but I work and look after my grandchildren
so I can only visit Mum one or two times a week. The staff always greet me with smiles and I know they genuinely care for mum and the food is amazing!

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Review from E M (Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't find a bad word to say about the staff I think they are wonderful and caring. My only wish is that I could do something with my brain. I am sure there is something on TV which would make me think more.

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Review from Christine M (Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living at Loran House. The staff are very good. The boss is very good especially when he makes dippy eggs, very good.

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Review from Sharon S (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the fabulous staff of Loran House who looked after my mum during her final two weeks; you bent over backwards to ensure my darling mum was as comfortable as possible and did everything possible to help her despite her being so extremely fragile. I cannot thank you all enough for all
the kind and loving care you gave to my mum and me when I lost her. You will never be forgotten, each and every member of your wonderful care home. My love to you all.

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Review from S S (Granddaughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed with the care given or rather the lack of. I visited my grandfather over the festive period to find he had been wearing the same clothes for 5 days, he can be urine incontinent, and had not had personal care administered. We were advised he can become agitated, unfortunately, this
is characteristic of dementia patients. My understanding is that personal care is typically given at least once AM and PM meaning out of 10 opportunities none were successful - is more training needed for clients with dementia?
Cleanliness is also an issue, a chair in a communal area which was soiled on the 24th was still not cleaned by 27th, and there were stools under the Christmas tree. When trying to speak with the manager we were advised he wasn't in until 28th when calling he has left for a teams meeting.
The AM staff say the PM staff should administer personal care if my grandad is up before they start the PM, staff say they sometimes do. Clients should be treated with dignity and respect.

Reply from Diane Smith, Director at Loran House

On behalf of the company, I can only apologise for the apparent lack of care given to your grandfather. I have referred your concerns to the regional support manager for the home so that we can investigate why the level of care has fallen way below our expected standards.


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Review from P S (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I had been pleased with my dad's care up until these last 6 months. I visit my dad every week and let staff know in plenty of time that I will be picking him up and would like him to be ready or as near as. On a few occasions lately, I have gone to pick him up, he has been wet, still in his pyjamas
or in my opinion what he had on the previous day. He never looks smart, never has anything on his feet and is generally unkempt as staff say he won't often let them get him ready or shave him. I have bought numerous pairs of trainers, shoes and slippers but they all disappear. The hairdresser, who is lovely, tries to shave his beard off each week but staff never keep on top of it and he nearly always has a beard. I have even been recently and had to put him in the bath myself. I have spoken to the manager and got quite upset about it as I feel responsible for looking out for my dad's welfare. I feel they don't have enough staff to care for everyone.

Reply from Diane Smith, Director at Loran House

On behalf of the company, please accept my sincere apologies that the care for your Dad has fallen below yours and our expected standards.
Please leave this with me, I will ensure that the issues are addressed with the home and that the care delivery is improved as a result of your concerns.


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Review from J K (Daughter-in-law of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I can’t stress enough that anyone considering putting their loved one in this home, think again. Within a few short months of doing my last review everything changed, so much so that I had to repeatedly complain to the management which I followed up with an email once I got home so it was documented
as evidence. After every complaint, I was assured the problems would be addressed and yet the next week I’d have to complain about the same things again. Eventually, I had to get social services involved which led to them sending the safeguarding team in for neglect of my mother-in-law. In brief, the care or lack of it was absolutely disgusting and so upsetting for our family. It took months to go through the proper channels to move her to another home, which we eventually did late last year. Since being moved she has regained her confidence and dignity with the help and dedication of the staff at her new home.

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Review from A W (Sister of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been extremely lucky to be able to see my sister through the window in the garden and in the pod.

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Review from Allison L (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Loran House for 18 months now. I cannot thank the team at Loran House for the care they have given and continue to give to my mum. Choosing a care home is one of the hardest decisions a family has to make, but I know we made the right one. The team go above and beyond what
is expected of them. Thank you.

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Review from Steve C (Son-in-law of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been in Loran for over 3 years, cannot thank them enough for the care they provide for her. She recently suffered a massive stroke and we all thought she would not pull through, she proved us all wrong and is now back at Loran where she feels at home. The manager and all her wonderful
hardworking staff have welcomed her back and are doing their very best to make her comfortable through this difficult time, can't thank them enough for all they do for her and all the residents.

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Review from Barbara L (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time seeing inside a care home. The thought of my mum in a care home scared me. My mum has been here for just over a month. I didn't need to be worried as my mum settled in and staff and management have been fantastic. Always eager to reassure me but more importantly mum's interest is foremost.
Always clean, no nasty smells. Food is outstanding.

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Review from Adrian G (Nephew of Resident) published on 23 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Loran House for 2 years and 3 months. We visit her on average 3 times per month. She loves the staff and the residents mix. She has brought up the last of 9 siblings and looks on Loran House residents as her brothers an sisters - but grown up!
I have nothing but good
words for the manager and her team!

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Review from J C (Son of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could relax knowing mum was in a safe place, being very well looked after, by great, caring staff who treated her with dignity.

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Review from Beverley N (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been in the home for 3 weeks, they have been brilliant to my dad. He is so happy, the carers are great and always available for his needs. The cleaners bend over backwards, also it is so family oriented which is brilliant. Management are brilliant food, brilliant overall, brilliant in
all corners.

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Review from M C (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Loran House for a year he has had the best care ever! The carers are amazing and the manager really works hard to make sure my father has the best care. The home is clean and the entertainment is great.
My father is always looked after well and the home has made so many changes
to the place they have a bar and hair salon and a nice garden. I cannot thank them enough the whole place is amazing.

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Review from John G (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had no previous experience of care homes until my mother entered Loran House in 2016. I was happy with the care provided but since the care company has taken over the place has been totally transformed. The appearance, ambience, decoration, facilities, food and management are all massively improved.
All credit to the company for the significant investment involved.

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Review from Lynda L (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Loran House has been taken over by Prime Life the service provided is excellent and improving the facilities all the time.

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Current Review Score: 8.7 (8.725)

Overview of Review Score

The Review Score of 8.7 (8.725) out of 10 for Loran House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Loran House is calculated as follows: ( (44 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.81 Points relating to the number of positive Reviews for Loran House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 4 Positive Reviews ÷ 9.2 = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Loran House

What types of Care is Loran House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Loran House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Loran House have?

There are 46 Single Rooms.

What are the Facilities & Services at Loran House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Loran House to the centre of Hull?

1.2 mile(s) as the crow flies, distance by road may be significantly further.