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We do have a top up fee which ranges from £134.50 to £172.50 per week.
Visiting from 9am until noon, 1PM until 4pm then 5pm until 8pm.
Parking available on site
Priory Grange has a Review Score of 2.6 (2.636) out of 10, based on 1 reviews in the last 2 years. Over all time Priory Grange has 1 review.
Review from T N (Daughter of Resident) published on 30 January 2024
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Tina Edwards, Registered Manager at Priory Grange
The gentleman arrived to give the family (Son) respite care due to a decline in health (emergency respite). Granddaughter explained he refused personal care, refused to eat and drink, and could be verbally abusive to staff and tell them to leave him alone.
We accepted the gentleman and worked with his family to ensure the admission was as smooth as possible for the gentleman.
The reason for his departure was due to the gentleman being a traveller and he had 13 visitors wanting to visit at the same time. This was explained that the room couldn't accommodate that many relatives at the same time due to health and safety, however, we could accommodate his visits in the main lounge/conservatory. The gentleman and family declined this offer as he didn't want to leave his bed. The family then decided to take the gentleman home as he wanted to spend his final days at home around family.
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Treated with Dignity
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The Review Score of 2.6 (2.636) out of 10 for Priory Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.6 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.636 for Priory Grange is calculated as follows: ( (2 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 11 Ratings = 2.636
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Priory Grange is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 0 Positive Reviews ÷ 8.2 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Apr 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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