Sycamore House Care Home

Wawne Road, Sutton-on-Hull, Hull HU7 4YR
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9.7 21 Reviews
  • Sycamore House Care Home, Hull
Sycamore House is a 36-bedded secure care home for elderly Service Users and Service Users with Dementia providing personal care and accommodation.
The home provides 34 single rooms and 1 double room. The home has two large lounges, a separate dining room and a smoke room. All areas are fitted with domestic furniture and lighting. Both lounges are equipped with a flat-screen colour television.

Sycamore House is a purpose built care home with everything on one level, making it ideal for people with impaired mobility.

Sycamore House is approached by a drive leading past a private dwelling to the home. Service Users are able to enjoy the grounds and patio areas which contain a range of tables and chairs where they may sit out in the warm weather. The perimeter to the garden areas is enclosed allowing Service Users to walk around outside safely and ramps are provided for the use of wheelchairs.

The home has one communal bathroom with shower, four conventional baths one fitted with a bath chair for easy access. Four separate WC-equipped with grab rails and call bells in place.

Specialist equipment, which includes hoists, grab rails and aids, have all been provided to maximise the independence of service users. Doorways which require wheelchair access all have the required opening width.

The home has a hairdressing salon and the hairdresser attends twice a week. Each bedroom is designed with a different colour door and special features to ensure that residents living with dementia can relate to their own living space. Also, corridors are filled with sensory pictures, toilet and bathrooms have a feature wall to help service users living with dementia to stay stimulated.

Residents are invited to personalise their bedrooms by bringing their own ornaments, pictures and any other objects of personal significance into the home. Top quality food is prepared on the premises.

Care Provided by Sycamore House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Teresa Montana (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Sycamore House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £1,045
    • RESPITE Self-Funded Residential Care from £990
    • RESPITE Self-Funded Residential Dementia Care from £1,045
  • We would be happy to discuss out fees, please contact the home for any further funding information.


  • (these prices are only a guideline, please contact Sycamore House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Parking is available on site


Sycamore House Care Home Reviews (21)

Total of 21, showing 1-20
9.7

Sycamore House Care Home has a Review Score of 9.7 (9.717) out of 10, based on 8 reviews in the last 2 years. Over all time Sycamore House Care Home has 21 reviews.

Overall Experience

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  • 4
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Date Published

21
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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since June 2024. The staff were amazing in settling her in and have been very supportive and aware of her needs. January is a difficult month emotionally for mum and the staff have helped her to cope. As a family we would recommend Sycamore House Care Home as a safe and caring
environment for a loved one.

Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home

Thank you for taking the time to review Sycamore House so highly. We are so thrilled your mum is settled with us and we are able to provide her with the care and support she deserves. The team will be delighted to hear your wonderful words of recognition. Thank you again and we hope to see you soon.


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Overall Experience  Overall Experience 5.0 out of 5

As a family we are happy regarding the care our mum receives at Sycamore House Care Home. She's safe, treated with dignity and respect. Staff are approachable, caring and professional. Management are always available and friendly. Facilities are good and the rooms are always kept clean and tidy. Very
good options for food and drink, dining area is always clean and tidy. My mum is safe and the security is very good. Overall my mum's experience has been really good and she's happy and content.

Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home

Thank you for taking the time to review Sycamore House so highly. We are thrilled to hear your mum is settled well with us and you are happy with the high level of care we aim to provide each and every resident. Our team will be delighted to hear the wonderful words of recognition for all of their hard work. Thank you again for the lovely review and we hope to see you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent staff - dignity - empathy.
Food excellent - great choice.
Very clean - rooms, toilets, kitchen.
Feels like home.
Feels safe - secure.
Family involved in care.
Great value for money.
Mum says "can go wherever you want" and "do what you want." Mum loves all the staff.

Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home

Thank you for taking the time to review Sycamore House so highly. Thank you


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Overall Experience  Overall Experience 5.0 out of 5

Always made welcome and very confident in the care provided.

Reply from Davey Taverner, Reviews Team at Sycamore House Care Home

Thank you so much for the positive review!


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Overall Experience  Overall Experience 5.0 out of 5

Staff always polite and helpful and will sort any problems efficiently and quickly where possible. Care home always clean and tidy. Mam is looked after very well at all times.

Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home

Thank you for taking the time to review Sycamore House. We appreciate your positive feedback. I will be sure to relay this to the team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I have today sat in on a meeting with the social worker and senior staff members. I was involved with the assessment and was impressed with the knowledge and depth of care that he is receiving. There are no issues with the care that he is getting, and as we come up to his two-year anniversary of being
at the care home, we have no issues to mention.

Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home

Thank you for taking the time to review Sycamore House so highly.


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Overall Experience  Overall Experience 5.0 out of 5

When first visiting the home pre Mum's admission, I was welcomed by all staff with a smile and friendliness. This has continued on every visit to see Mum. Mum is always clean with fresh clothes daily. Staff take the time to ensure all residents are cared for. The banter between staff and residents is
light-hearted and respectful.

Reply from Lynn Billingham, Business Development Manager at Sycamore House Care Home

Thank you for taking the time to submit a review for Sycamore House. It is lovely to hear how happy you are with the home and all the team. I will share your kind comments with all the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted in January. We always said we wouldn't put her in care, but so glad she's come here. It is somewhere I would recommend, and the staff are really committed to the residents; they interact with them under intense pressure. I'm here sometimes at mealtimes, and the food is varied and plentiful.
They have a nice Facebook site, which is good to see the activity results. I would gladly have any of my family being cared for here if problems occurred. Thank you.

Reply from Lynn Billingham, Business Development Manager at Sycamore House Care Home

Thank you for taking the time to submit a review. We know how difficult it is for families when their loved one needs to go into a care home, so it is wonderful to hear how happy you are with the care and support your mum receives in Sycamore House. I will share your lovely comments with the team.


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Overall Experience  Overall Experience 4.0 out of 5

Helpful as always. Mum has no complaints which makes us happy.

Reply from Lynn Billingham, Business Development Manager at Sycamore House Care Home

Thank you for taking the time to submit a review. It is lovely to hear how helpful the staff are and that you are happy with the care your mum receives.


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Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident here from November 2017 until November 2021. After looking around a few homes, I came to Sycamore, as soon as I entered, I knew this was the place for my mam. Mam was so well looked after in Sycamore, and nothing was too much trouble for the staff. Mam walked around the home constantly
- she was never made to just sit down, this was her home, and that is how the staff regarded Sycamore. They have regular activities and hairdresser visits every week, and they have a dedicated room for the salon. They send out a regular questionnaire for your input. The manager's door is always open. The bedrooms are very spacious with everything the resident needs. Two spacious lounges and a large dining room which opens up to a secure garden at the back. I would not hesitate to recommend Sycamore and its staff. The last few days of my mam's life, she was really well looked after. I was able to sit with her, and all the staff were always popping their head around the door to check on her.

Reply from lynn Billingham, Business Development Manager at Sycamore House Care Home

Thank you for your lovely comments about Sycamore House. It is wonderful to hear that your mam enjoyed life in the home and was so well cared for, particular at the end of her life. I will share your lovely comments with all the team.


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Overall Experience  Overall Experience 5.0 out of 5

My dad is currently at Sycamore, and the care he receives is second to none. The staff are absolutely amazing and cannot do enough for him. Although the staff are incredibly busy; they always have the time to have a chat with him and make regular checkups. We visit Dad on a daily basis and are always
made to feel very welcome and often provided with refreshments. We are constantly kept up to date and informed of Dad's health and well-being, which gives us peace of mind and removes a lot of worries. Dad is very settled here and can’t thank the staff enough for his daily care; he calls them all ‘angels’. His room is lovely and bright, and the sun pours through his window; he overlooks a little garden and loves watching the birds. As a family, we have had nothing but praise for Sycamore House and its wonderful staff.

Reply from lynn Billingham, Business Development Manager at Sycamore House Care Home

Thank you for your wonderful review. It is lovely to hear how amazing the staff are and how happy you are with the care he receives. We will pass your comments to all the team.


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Overall Experience  Overall Experience 1.0 out of 5

My one regret is leaving my Mum in this place where she was placed by my sister. The place smelt of urine and when we visited we were let in and out the door with no communication from anyone. When I rang up to check on my Mum their only answer was she’s about the same. I was obviously taking up to
much of their time. I asked if they would let me know if there was any change in Mum but they never did and when Mum passed away in June the home never even contacted us. I feel robbed that they never let us know the time was near which they must have known and we didn’t get to see her one last time, maybe she might have known we were there. We were told Mum had passed a couple of hours after she had passed by my older sister. We were left waiting outside for twenty minutes. When we went to see her afterwards nobody ever said sorry for your loss, even kept us waiting about ten minutes to leave. Please don’t let your Loved ones stay in this place.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Sycamore House Care Home

Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. In our records, we have always dealt with your sister, as your Mother’s designated next of kin. She visited your mum regularly, sometimes with the grandchildren. In regards to your Mother, she was receiving palliative care and was weak. We always inform the designated next of kin of any changes to a resident's condition and had regular contact with your sister. For GDPR purposes, there is not much information we can disclose over the telephone with people who are not the designated next of kin. When our beloved residents pass away we inform the next of kin immediately. We also ask if they would like us to inform anyone else, and on this occasion, your sister insisted that she would contact other family members. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us.


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Overall Experience  Overall Experience 1.0 out of 5

My mam was taken into this place for respite. We were not allowed to visit due to covid restrictions. But when we did visit the staff answered the door was arrogant and ignorant. Shouting at us they had other residents to look after, making us wait to be let in through a gate at the back. Then the staff
member who eventually let us in was rude, we had to ask which window to go to, as we had not visited before. She knocked on the window to let my mam know we were there and just walked away. When we looked through the little gap in the window we were taken aback by the very strong smell of urine. There were no skirting boards on the wall to the floor. We contacted social services to voice our concerns. Within a week she was taken to HRI with suspected heart problems which was not the case she had the worst bed sore anyone can have which wasn't there when mam went into this home.

Reply from Piriya Suresparan, Marketing at Sycamore House Care Home

Hi Trevor, we would like to apologise for your negative experience at our home. This matter had been reported to us prior to your review, therefore, we can assure you that we have conducted a thorough investigated and the appropriate actions have been taken. Please do not hesitate to give us a call if you have any further queries.


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Overall Experience  Overall Experience 4.0 out of 5

I cannot thank the lovely staff for making Sycamore her home at this very scary time. I don't call them staff; I call them the home family. They care for her as one of their own. The food is delicious, I'd be happy to be served home-cooked every day. Drinks, biscuits, crisps and fruit goes round in
between meals. With my mum being in whilst the lockdown has been going on, I know entertainment was limited but they did what they could between them to make life happy. I was able to decorate her room with her own wallpaper and dress the room as we pleased. Lovely place. Happy friendly place. Great staff. Shame the owners don't treat them as I think they deserve. More treats and bonuses would be a start.

Reply from Piriya Suresparan, Marketing at Sycamore House Care Home

Thank you so much for your pleasant review, Gina. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Sycamore. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has had remarkable care from all members of staff and is looked after 100%. I am always kept informed if she is under the weather. I would recommend if anyone is looking for a care home to take a look - would not want my mum anywhere else.

Reply from Piriya Suresparan, Marketing at Sycamore House Care Home

Thank you so much for this thoughtful review, Pam. We really appreciate you taking the time out to share your experience with us. We are pleased that the efforts put in by the team here at Sycamore are to your standards.


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Overall Experience  Overall Experience 5.0 out of 5

The whole family is pleased with the care our mother receives at Sycamore House. She can be very much a challenge, but she is treated with care and respect and all her needs met. We are very grateful to the Sycamore staff, especially at this difficult time with Covid, they maintain a high level of professionalism
while remaining friendly and approachable.

Reply from Piriya Suresparan, Marketing at Sycamore House Care Home

Thank you so much for your kind words, Tricia. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Sycamore. We hope to continue to provide a positive experience for all our residents and their families at our home.


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Overall Experience  Overall Experience 4.0 out of 5

The staff overall treat residents with care and respect, catering staff also go out of their way to accommodate meals that mum likes.
Facilities are improving the garden so the residents can sit outside.

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Overall Experience  Overall Experience 2.0 out of 5

I have stayed here 3 times and each time I find something wrong. Most of the staff are great but a few are not. I would not put any of my parents in a place like this. Staff can be very rude to them, there is nothing for them to do except walk around the corridors or be put in front of the TV all day
and left. I have seen mice in the place and sometimes the smell is very off-putting. I have never had a bath there, I always come home for 1 as bathrooms are not very hygienic.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has just spent three days respite in Sycamore House where I believe she was looked after to their utmost best. She seemed very happy and relaxed when I picked her up.
I will be using this establishment again as I'm very impressed.

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Overall Experience  Overall Experience 4.0 out of 5

Mam has been here a year and a half and has presented some challenges to the home. She is always treated with dignity and respect regardless of her mood. Staff are all kind and understanding. The food is cooked fresh every day, it is done well and mam really appreciates this. All the family appreciate
the home and what they have done for mam.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Sycamore House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Sycamore House Care Home is calculated as follows: ( (88 Excellents x 5) + (8 Goods x 4) ) ÷ 96 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Sycamore House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Teresa

Teresa Montana

Job Title: Registered Manager

Teresa is the Registered Manager at Sycamore Care Home, with a wealth of knowledge and experience in the care sector. Her main interest and experience are in managing successful care homes for elderly and frail Residents, many also living with dementia. Teresa is very experienced in managing a care home and is committed to providing a high-quality service. As the manager, Teresa is responsible for the effective and professional running of the home but always has time to chat with residents and their families about any aspect of their care or concerns they may have.


Frequently Asked Questions about Sycamore House Care Home

What types of Care is Sycamore House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sycamore House Care Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Sycamore House Care Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Sycamore House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sycamore House Care Home to the centre of Hull?

3.3 mile(s) as the crow flies, distance by road may be significantly further.