We would be happy to discuss out fees, please contact the home for any further funding information.
Parking is available on site
Sycamore House Care Home has a Review Score of 9.7 (9.717) out of 10, based on 8 reviews in the last 2 years. Over all time Sycamore House Care Home has 21 reviews.
Review from Linda T (Daughter of Resident) published on 6 February 2025
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Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home
Thank you for taking the time to review Sycamore House so highly. We are so thrilled your mum is settled with us and we are able to provide her with the care and support she deserves. The team will be delighted to hear your wonderful words of recognition. Thank you again and we hope to see you soon.
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Review from Peter P (Son of Resident) published on 4 February 2025
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Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home
Thank you for taking the time to review Sycamore House so highly. We are thrilled to hear your mum is settled well with us and you are happy with the high level of care we aim to provide each and every resident. Our team will be delighted to hear the wonderful words of recognition for all of their hard work. Thank you again for the lovely review and we hope to see you again soon.
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Review from H S (Daughter of Resident) published on 18 March 2024
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Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home
Thank you for taking the time to review Sycamore House so highly. Thank you
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Review from G C (Son of Resident) published on 7 February 2024
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Reply from Davey Taverner, Reviews Team at Sycamore House Care Home
Thank you so much for the positive review!
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Review from Ray S (Son of Resident) published on 23 January 2024
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Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home
Thank you for taking the time to review Sycamore House. We appreciate your positive feedback. I will be sure to relay this to the team. Thank you.
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Review from D W (Power of Attorney of Resident) published on 19 January 2024
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Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home
Thank you for taking the time to review Sycamore House so highly.
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Review from Ann W (Daughter of Resident) published on 1 November 2023
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Reply from Lynn Billingham, Business Development Manager at Sycamore House Care Home
Thank you for taking the time to submit a review for Sycamore House. It is lovely to hear how happy you are with the home and all the team. I will share your kind comments with all the team.
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Review from K R (Son of Resident) published on 19 May 2023
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Reply from Lynn Billingham, Business Development Manager at Sycamore House Care Home
Thank you for taking the time to submit a review. We know how difficult it is for families when their loved one needs to go into a care home, so it is wonderful to hear how happy you are with the care and support your mum receives in Sycamore House. I will share your lovely comments with the team.
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Review from Eric K (Son of Resident) published on 28 February 2023
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Reply from Lynn Billingham, Business Development Manager at Sycamore House Care Home
Thank you for taking the time to submit a review. It is lovely to hear how helpful the staff are and that you are happy with the care your mum receives.
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Review from A W (Daughter of Resident) published on 12 July 2022
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Reply from lynn Billingham, Business Development Manager at Sycamore House Care Home
Thank you for your lovely comments about Sycamore House. It is wonderful to hear that your mam enjoyed life in the home and was so well cared for, particular at the end of her life. I will share your lovely comments with all the team.
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Review from Jo H (Daughter of Resident) published on 21 June 2022
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Reply from lynn Billingham, Business Development Manager at Sycamore House Care Home
Thank you for your wonderful review. It is lovely to hear how amazing the staff are and how happy you are with the care he receives. We will pass your comments to all the team.
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Review from J B (Daughter of Resident) published on 8 December 2021
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Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Sycamore House Care Home
Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. In our records, we have always dealt with your sister, as your Mother’s designated next of kin. She visited your mum regularly, sometimes with the grandchildren. In regards to your Mother, she was receiving palliative care and was weak. We always inform the designated next of kin of any changes to a resident's condition and had regular contact with your sister. For GDPR purposes, there is not much information we can disclose over the telephone with people who are not the designated next of kin. When our beloved residents pass away we inform the next of kin immediately. We also ask if they would like us to inform anyone else, and on this occasion, your sister insisted that she would contact other family members. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us.
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Review from Trevor S (Son of Resident) published on 9 February 2021
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Reply from Piriya Suresparan, Marketing at Sycamore House Care Home
Hi Trevor, we would like to apologise for your negative experience at our home. This matter had been reported to us prior to your review, therefore, we can assure you that we have conducted a thorough investigated and the appropriate actions have been taken. Please do not hesitate to give us a call if you have any further queries.
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Review from Gina W (Daughter of Resident) published on 17 November 2020
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Reply from Piriya Suresparan, Marketing at Sycamore House Care Home
Thank you so much for your pleasant review, Gina. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Sycamore. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.
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Review from Pam W (Daughter of Resident) published on 17 November 2020
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Reply from Piriya Suresparan, Marketing at Sycamore House Care Home
Thank you so much for this thoughtful review, Pam. We really appreciate you taking the time out to share your experience with us. We are pleased that the efforts put in by the team here at Sycamore are to your standards.
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Review from Tricia S (Daughter of Resident) published on 16 November 2020
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Reply from Piriya Suresparan, Marketing at Sycamore House Care Home
Thank you so much for your kind words, Tricia. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Sycamore. We hope to continue to provide a positive experience for all our residents and their families at our home.
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Review from H B (Daughter of Resident) published on 12 September 2019
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Review from Richard D (Respite Resident) published on 7 March 2019
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Review from Nicholas G (Son of Resident) published on 17 August 2018
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Review from Doris A (Daughter of Resident) published on 18 June 2018
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The Review Score of 9.7 (9.717) out of 10 for Sycamore House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Sycamore House Care Home is calculated as follows: ( (88 Excellents x 5) + (8 Goods x 4) ) ÷ 96 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Sycamore House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jan 2019
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Job Title: Registered Manager
Teresa is the Registered Manager at Sycamore Care Home, with a wealth of knowledge and experience in the care sector. Her main interest and experience are in managing successful care homes for elderly and frail Residents, many also living with dementia. Teresa is very experienced in managing a care home and is committed to providing a high-quality service. As the manager, Teresa is responsible for the effective and professional running of the home but always has time to chat with residents and their families about any aspect of their care or concerns they may have.