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Wilton Lodge - Care Home has a Review Score of 8.1 (8.102) out of 10, based on 1 reviews in the last 2 years. Over all time Wilton Lodge - Care Home has 2 reviews.
Review from Carol T (Daughter of Resident) published on 12 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Joycelyn Tsepko, Home Manager at Wilton Lodge - Care Home
Thank you for your wonderful review! We're thrilled to hear that you had such positive first impressions of our home and that it feels welcoming and homely to you and your dad. Providing a clean and comfortable environment is a top priority for us. Our dedicated staff members are committed to engaging with the residents and ensuring their well-being and it's rewarding to hear that their professionalism and care have made a positive impact. We understand that transitioning a loved one into care can be challenging and we're honoured to provide you with peace of mind knowing that your dad is in good hands.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joe & Pam (Son of Resident) published on 28 November 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.1 (8.102) out of 10 for Wilton Lodge - Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Wilton Lodge - Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.102 Points relating to the number of positive Reviews for Wilton Lodge - Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 1 Positive Reviews ÷ 9.8 = 0.102
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jan 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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