Chestnuts Care Centre

57 Bargate, Grimsby DN34 5AD
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9.9 16 Reviews
  • Chestnuts Care Centre, Grimsby
Chestnuts care home is a well established home situated in a pleasant central location in Bargate Grimsby. It has easy access to local amenities and local transport. Chestnuts building is Victorian in style with a modern extension providing care for up to 24 residents.

Chestnuts has 3 storeys serviced by a passenger lift and stairs. There are 21 bedrooms, 3 of which can accommodate couples. You can enjoy a pleasant view over looking the garden. Most of the bedrooms enjoy ensuite facilities. On the ground floor there are 2 lounge areas, a conservatory and a dining room which are shared by all the residents. The home benefits from pleasant gardens to the front and rear of the home. There is a local park that is in walking distance which residents like to go visit in the nice weather to feed the ducks and look around at the flowers. Grimsby town shopping centre is not far from the care home in which female residents especially like to go shopping with the staff.

Activities can be a lovely social event, staff assist residents to engage with each other. The home has a good variety of equipment for activities. A variety of things that the residents might recognise as being part of their daily routine are presented, such as folding linen dusting and polishing which staff find the ladies like to do as they will often say that they like the table to look nice. A variety of books is available for the residents to read in one of the lounge areas.

The home celebrates every resident's birthday with a party with a theme of their choice. They hold reminiscence events each month which take residents back in time and sparks conversation about memories from their past. The home has its own salon and a hairdresser who visits the home once a fortnight, the residents really enjoy this they have the enjoyment of being pampered with a feeling of being at the salon.

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Care Provided by Chestnuts Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Philips (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Chestnuts Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,020 – £1,020
    • Self-Funded Residential Dementia Care £1,020 – £1,027
    • RESPITE Self-Funded Residential Care £1,020 – £1,020
    • RESPITE Self-Funded Residential Dementia Care £1,020 – £1,027

  • The fees are subject to an assessment and these are based on individuals care needs
  • (these prices are only a guideline, please contact Chestnuts Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Chestnuts have a private car park for visitors to the home


Chestnuts Care Centre Reviews (16)

9.9

Chestnuts Care Centre has a Review Score of 9.9 (9.894) out of 10, based on 13 reviews in the last 2 years. Over all time Chestnuts Care Centre has 16 reviews.

Overall Experience

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Date Published

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Review from H T (Wife of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is not a resident, he goes in for day care. He can be very difficult at times but the staff and manager handle him with patience, care and dignity. We tried three other facilities and they were unable to deal with him, so this is great help to me to give me time to myself. I am extremely
grateful for the support they give me as well as my husband.

Reply from Michael Baty, Regional S Manager at Chestnuts Care Centre

Thank you for your lovely review. It is our pleasure ensuring that your husband is having a meaningful day being cared for by our dedicated team and you feel comforted by this. I will ensure all the team are aware of this excellent review for all the hard work they do on a daily basis.


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Review from J G (Sister of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been treated very well since she has lived here. The home is beautiful and clean. Always something going on, but she chooses not to join in. There is window bird feeders in the living room and loves to watch the birds and squirrels in the garden.

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Review from Debbie P (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Chestnuts for over a year and I appreciate the care that she receives. Due to distance, I am only able to visit once a week but I always feel reassured that my mum's needs are taken care of and that she is treated with respect and dignity. The care staff are lovely and knowledgeable
on all aspects of their resident's care. I am always able to ring for any updates, the staff are quick to inform me of any changes as well. Thank you.

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Review from Julie L (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are pleasant and caring towards service users. Plenty of activities going on, days out organised. A pleasant place to visit, Mum is well looked after. I have no worries about her when I can't visit.

Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre

Thank you so much for taking the time to review Chestnuts Care Centre and staff team.
I am delighted to hear your positive comments and I know how pleased our manager and her team will be to receive them.


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Review from Stephen C (Husband of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia, is hard of hearing and has type 2 diabetes, as a consequence, requires assistance with her day-to-day hygiene and health. I moved my wife to this care home after a very bad experience with another care home. I have been observing the way the staff and manager treat my wife, assist
her with her daily needs and keep the residents occupied throughout the day. I have been very impressed with the way she and the other residents are treated.

Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre

Dear Stephen,
I would like to start by thanking you for your wonderful comments and feedback.
I am delighted that your and your wife's experience of Chestnuts has been positive and that you feel confident in the care and support from the manager and the staff team.


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Review from Nikki A (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum celebrated another birthday at the fabulous Chestnuts Care Centre, all staff are fantastic, they go above and beyond for the residents. Always something going on if wanted to join in or rest and relax, there's always fun and laughter which Mum loves. She's so happy there and so content which is
something that's not said about a lot of homes but hand on heart, I couldn't wish for more for my dearest mammy so thank you Chestnuts, your my new superheroes all of you.

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Review from Katherine H (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for by the manager and her team at the Chestnuts Care Centre, Grimsby. He opted to move on there when residential care became necessary after spending some respite weeks with them. I observed how they cared for him for eighteen months until he died in December.
A term often used is
that you want care staff to treat the people they care for as they would their own family. I feel this was genuinely what happened with a lot of the staff. There was also a commitment to keeping the mood upbeat so they did lots of ingenious entertainments. Dad was usually keen to join in. Dad had a healthy appetite and some specific food requirements but the kitchen was thoughtful and flexible so he continued to get pleasure from his food. When there was a need to raise issues these were taken by the manager with good grace and they were acted on. There were times when I could see staff were under immense strain during lockdowns but I could also see how hard they worked to minimise the impact on our loved ones.

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Review from Peter R (Husband of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In a word, 'faultless'. This says it all regarding the quality of care given.
If a blemish could be found it would be the enclosed garden and staff smoking area adjacent to the kitchen. I appreciate that smokers have rights but when the wind is from the wrong direction the smell of cigarette smoke
filters through both the kitchen and dining room.

Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre

Dear Peter,
Thank you for your review.
I would be happy to meet with you to discuss the issue raised.


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Review from David G (Husband of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear wife has been in the Chestnuts Care Centre for over a year now and she trusts everyone who works there. The manager and all her staff are so amazing, caring to some people is just a job, not these wonderful people, they really do care.
My wife has severe dementia, she doesn’t understand anything
and can’t communicate with anyone but they persevere with her, talk to her and treat her like anyone with understanding. I can’t praise them enough for all their dedication.
They have managed to get her walking again after she broke her hip which I thought would never happen. I would recommend them to anyone who needed a care home, the Chestnuts are 100%. All angels don’t come with wings, God bless you all.

Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre

Dear David,
Thank you for your amazing feedback and God bless you and your family.


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Review from S L (Son of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great all-round service, always helpful and informative, always clean and tidy everywhere, inside and outside. The home is easily accessible, cheerful and welcoming on arrival and on departure. Nothing is too much trouble for any member of staff at the Chestnuts Care Centre. Mum has settled in very
well over the past year she's lived there. Seems generally very happy when I visit once or twice a week. Finally, it's a relief and peace of mind for myself and family that Mum is settled, safe and sound in reliable, safe hands at the Chestnuts.

Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre

Thank you for such a thoughtful and detailed review. I am so pleased that you have had such a positive experience and will be very proud to share your review with the manager and the team.


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Review from Julie R (Sister-in-law of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are all lovely. My sister-in-law was very nervous about moving into a care home but these ladies have really welcomed her and she absolutely loves it. Nothing is too much trouble and they have become her friends.

Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre

Dear Julie,
Thank you for your kind words, I know how much this will mean to the manager and the team.


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Review from Kasey C (Granddaughter of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnuts Care Centre and its staff have given me my beloved grandma back and I cannot express how thankful I am for this. We nearly lost Grandma in December 2021 and with the Chestnuts staff's diligence, care and support, my grandma, who is surviving dementia, a broken hip alongside COPD, has been
given a quality of life that I never believed she would have after seeing her at the discharge home. The staff are professional, kind and above all, treat their residents like family. I can leave my grandma knowing that she is safe, cared for and loved by the carers. To the staff, thank you so much, I'm forever grateful for all that you do.

Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre

Dear Kasey, thank you for your wonderful response. I am delighted to read such positive words regarding the care and support you and your family have experienced.


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Review from Becky W (Relative of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are incredibly welcoming, caring and kind. The care they provide is outstanding and of high quality towards their residents. I’m forever in debt for their kindness and the care they have provided my loved one.

Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre

Dear Becky, I would like to thank you for taking the time to leave your thoughtful and kind review.
I know how hard the team work to provide a loving, caring home to all residents.


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Review from Dennis R (Brother of Resident) assisted by family/friend published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at the Chestnuts Care Centre since December 2021. During that time she has had excellent care and attention. The staff are friendly and willing and offer emotional support and friendship.

Reply from Ann Farrow, Regional Manager at Chestnuts Care Centre

Thank you for taking the time to write such a positive review, I know the manager and the team will appreciate your kind words and positive feedback.


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Review from R G (Daughter of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every point of contact from the ways staff are positive, respectful and caring, the way they answer and converse on the phone to the way they speak to my mum with genuine patience, respect and kindness and the professional organisation of Mum's medicines and having her ready to leave when she is coming
home with me for a 'day out' - the staff are amazing!
If I had anything to question, or suggest rather it would be even nicer for Mum if there was a nicer, more comfortable and pretty garden, with flowers, to sit out in.

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Review from Brenda W (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt that the home had the experience, facilities and understanding staff to deal with our mum and her dementia. The staff were always friendly and seemed to care about each individual's needs. During the lockdown, every effort was made to allow us to see Mum within the current rules and they were
always accessible by phone as I live a 3-hour journey away from the home. The activities advertised were undertaken, which did not appear to be the case at some other homes. These were designed to make the residents feel happy and perhaps remember times past and everyone seemed to have an enjoyable time, including the staff and this rubbed off on the residents. Sadly, because of Mum's condition deteriorating, she had to move on to an advanced unit but the Chestnuts staff made the transition easy at a very stressful time. The end came soon after Mum left but myself and my three sisters would like to express our sincere thanks for the care and attention that Mum received in her final days.

Reply from Juliet Peall, Regional Manager at Chestnuts Care Centre

Many thanks for your lovely review, and condolences for your loss. This has been a difficult time for all, but more so when a loved ones has been lost during this time. I know that Team Chestnuts will be proud to know that they assisted your mum, you and your sisters in such a sad time. Kindest regards..


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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Chestnuts Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Chestnuts Care Centre is calculated as follows: ( (136 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnuts Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Emma

Emma Philips

Job Title: Home Manager

Emma is our brilliant home manager at Chestnuts. She is very experienced and passionate about delivering first-class care to all our residents.


Frequently Asked Questions about Chestnuts Care Centre

What types of Care is Chestnuts Care Centre registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestnuts Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chestnuts Care Centre have?

There are 19 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Chestnuts Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Chestnuts Care Centre to the centre of Grimsby?

1.3 mile(s) as the crow flies, distance by road may be significantly further.