Cloverdale Care Home

68 Butt Lane, Laceby, Grimsby DN37 7AH
Submit a Review
9.5 46 Reviews
  • Cloverdale Care Home, Grimsby
Cloverdale Care Home specialises in dementia and residential care, as well as inviting requirements for respite and day care.

This purpose-built accommodation is warm and homely, suiting a comfortable lifestyle alongside good care professionalism with all care provision specifically tailored to suit the individual.

A care philosophy is pursued on a daily basis that is based on individual rights and personal freedoms, as well as dignity and self-fulfilment.

Show Cloverdale Care Home on the Map

Care Provided by Cloverdale Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kyle Briggs (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996
    • Number of floors: 1

Funding & Fees Guide for Cloverdale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £776 – £776
    • Self-Funded Residential Dementia Care £776 – £776
    • RESPITE Self-Funded Residential Care £776 – £776
    • RESPITE Self-Funded Residential Dementia Care £776 – £776

  • Hair dressing and chiropody are not included in the fees.
    Fees are reviewed annually.
  • (these prices are only a guideline, please contact Cloverdale Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cloverdale Care Home Reviews (46)

Total of 46, showing 1-20
9.5

Cloverdale Care Home has a Review Score of 9.5 (9.505) out of 10, based on 16 reviews in the last 2 years. Over all time Cloverdale Care Home has 46 reviews.

Overall Experience

  • 32
  • 12
  • 2
  • 0
  • 0

Date Published

46
1
3
15
31

Review from Margaret R (Wife of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for by Cloverdale Care Home as an end of life resident.
We were treated with kindness and compassion by everyone we met from the time he was transferred from hospital until he passed away and would like to pass on my heartfelt thanks to all.
I have no hesitation in recommending
Cloverdale to anyone looking for care of a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jack B (Son of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a beautiful care home, the rooms are nice and modern - lovely and clean. The staff are absolutely amazing with my Father.
Food given on site was to a high standard.
I felt very comfortable knowing a family member was there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff.
Good food.
Good care for residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon W (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the manager and all the amazing staff who are looking after my mum at this caring home.
The care and meeting needs of my mother are what stand out and create an environment where she feels safe and happy. The kindness and time that has gone into making us all feel welcome has been amazing
and we feel mum is in the best place.
The security is great too which is normal in this setting but very reassuring for me to know Mum is safe as well as settled. I feel I can speak to all the staff openly and it is much appreciated.
I rate it 5 stars.
An added note the food is all homemade. Mum especially loves 'the sweet trolley' (she calls it this as it comes on a trolley). Today for lunch she chose a baked potato with cheese, ham and roasted veg and for dessert, she had a homemade Swiss roll with cream; there was also a choice of apples (or apple pie), custard or fresh orange jelly. So thanks to the chef and staff too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting Dad's care into the hands of 'strangers' was one of the hardest things to do. However, after a short time those strangers have become his family. The staff, bar none, have supported, welcomed and cared for Dad as their own. They are diligent in his physical care and kind in his emotional care.
The staff work hard to raise extra funds so residents can have special outings and have professionals in for extra activities. From management to kitchen staff, Cloverdale Care Home run an outstanding home. We wouldn't want Dad anywhere else.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Thank you for your lovely words, we are honoured to be a part of Dad's journey. I will ensure your kind words are cascaded to the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne M (Sister of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A caring and friendly environment to residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W O (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After an unsettled start two years ago, my mum soon settled in the home. She appears to be well cared for and all her needs are met. She enjoys all the activities, especially the singing and dancing. The staff are all friendly and polite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V L (Wife of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and very patient when at times they must struggle when my husband refuses personal care although he tells them they are wonderful and thanks them in his next breath. Thank you all, it means such a lot to know he is well cared for.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Hi, thank you so much for the lovely feedback, it means a lot to us. We absolutely love supporting your husband, he is very much a big part of our lives and a much-loved member of our Cloverdale family. I will share this with the rest of the team. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine J (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been having respite stays for a year and all the things we had hoped for have happened - she has company, has settled in well, is supported, has made friends, loves the range of activities offered, seeks out company and socialisation so her dementia progression is slowing down slightly. She
came in for urgent respite in May with a view to becoming permanent. The staff were lovely and made Mum feel very welcome and remembering her name made her feel so happy. She unfortunately fell, but the response was amazing. Prompt, supportive, showed concern for me whilst we waited for the ambulance to come. The fall led to Mum having two hospital stays. On her return it was if she was going home. The staff were amazing and she was happy to be somewhere she felt safe and cared for. They have supported her with her mobility, making sure she didn't just sit back and do nothing. The food is lovely and she gets to satisfy her sweet tooth! All of our hopes have been realised, huge thank you.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Thank you for the wonderful feedback. Much appreciated. We are thrilled with Mum's progress too, she is truly fabulous!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann H (Wife of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely catering. Staff always helpful, even when under pressure. Only comment to make is missing items of clothing, even thought they are labelled/marked, some lost items new. Appreciate care given to family members visiting.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Thank you for your feedback, we love having you and yours as part of our Cloverdale family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P J (Son of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Care and support is excellent and also residents are treated with respect and dignity. The care home facilities are basic, but adequate, what you are paying for is the dedication and expertise of the staff.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Thank you for your feedback, I will be sure to share it with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin L (Nephew of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been at Cloverdale for nine months and it has been a challenging time for him and his family. In general, the staff are very cheery, helpful and caring. Some are exceptional and go above and beyond expectations. There are regular activities which my uncle seems to enjoy. The staff regularly
look into improvement opportunities to help matters and this is much appreciated. The food looks good and varied.
My uncle sometime resists assistance and this can lead to difficult and stressful situations for all involved e.g. preparing to go for medical appointments. The premises are secure, but sometimes it takes a while to get in. I appreciate this is due to staff priorities. Overall, I am very pleased with the care received.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Thank you for your feedback, I will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wayne W (Mother of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited on a Saturday morning and found that many of the residents were smiling, enjoying a game or chatting. The staff are very caring. They work very hard to care for the resident and Mum is always complimenting them, saying how helpful, hard-working and kind they are to her. Mum has diabetes and
it has been managed so well since she came to live here. There are activities and even though she has vascular dementia, she can feel involved. It is a lovely place for her to live.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Thank you for your feedback, it is much appreciated. I will pass this on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Partner of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diana B (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Cloverdale for over a year now. The staff are marvellous. They are very caring and try to encourage Mum to join in with the events. Mum tends to like her own company in her own lovely room but enjoys it when the carers pop in to have a chat.
I am very pleased and feel assured
that Mum receives excellent care.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Thank you for your lovely feedback I will pass it on to the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wayne B (Son of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall view of Cloverdale Care Home is very good, the carers care very well for my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Resident) assisted by family/friend published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My personal view is that it is very well run. Lovely staff and very nice surroundings. Overall, very good.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Thank you for the lovely feedback, this will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T L (Resident) assisted by family/friend published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, the gardens are beautiful. The food is lovely, we eat well. Life is good. Carers always have to help me, they help me do my make-up. I am nearly 100, they help me look and feel my best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B G (Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good food and great staff. Always plenty to do. We go on the taxi bus to the pub. I live a comfortable and happy life.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Thank you for the lovely review. We are pleased you enjoy going to the pub!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not ever think I would be in a care home. They get a lot of bad press - I don't know why. I am safe, have good food, plenty to do, and I live how I like to. Carers respect my wishes and go out of their way to make us all happy. That is truly a difficult job that they do, and they all do their
best with a lovely smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Cloverdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Cloverdale Care Home is calculated as follows: ( (108 Excellents x 5) + (65 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 186 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cloverdale Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Susan

Susan

Job Title: Care Assistant

Joined: 2022

Hi, my name is Sue I have worked as a night Carer at Coverdale Care Home for six months. I previously worked for the council in children's services for 40 years.


I worked as a home Carer before starting at Coverdale and enjoy the variety the job offers. I have a foundation degree and a care certificate.


Breadon

Breadon

Job Title: Care assistant

Joined: 2022

Hello, my name is Breadon and I am a care assistant currently working at Cloverdale care home in Laceby. I have been part of the team since August 2022 and this has been my first encounter in the care industry. Before joining the team I had no previous experience in the sector but with support from other more experienced members of staff, I have developed into a valued and confident carer. I have a caring and compassionate attitude that is consistently demonstrated. I became interested in the industry at a young age as I have always been passionate about pursuing a role in nursing and feel like these are good steps to take to keep improving my confidence further and be able to do something that I thrive at.


Christina

Christina

Job Title: Domestic assistant

Joined: 2022

Hi,
I am Christina but everyone calls me Chrissie.
I have worked at Cloverdale for almost one year now as a domestic assistant.


I absolutely love my job.


I not only clean for the residents but I get to know them very well by having daily conversations and listening to their wonderful stories.


I also love singing and dancing with the residents this puts a smile on their faces.


Suzanne

Suzanne

Job Title: Housekeeping Team

Joined: 2017

At Cloverdale, we are fortunate in that we have a fantastic housekeeping team which is made up of four incredibly talented ladies who not only dedicate themselves to their job role but to the wellbeing of the residents too.


Sue came to Cloverdale as a care assistant in 2017 and she joined the housekeeping team a short while after as a laundry and domestic assistant. Sue thrives on socialising with the residents, her empathetic, caring nature ensures that she treats the resident's own rooms as she would her own home, paying attention to detail and making sure residents are safe and comfortable.


Jo

Jo

Job Title: Laundry Assistant

Joined: 2002

Jo has been a part of the Cloverdale family for 21 years. Jo started out as a care assistant for many years where she also trained to be a team leader before moving over to the housekeeping team and undertaking the role of laundry assistant.


Jo takes great pride in her work and always gives 200% effort in everything that she does. Jo is warm and friendly with a natural instinct to help the residents regardless of her role.


Laundering clothes for up to 40 people is a massive task particularly when many items are often not named. Jo works tirelessly to ensure clothes are cared for to the highest standard and returned to the right person.


Issy

Issy

Job Title: Domestic Assistant

Joined: 2018

Issy came to Cloverdale in 2018 as a domestic assistant. Issy has experience working in the care home environment for many years and she helps residents to make their rooms their own home, helping to organize nick-nacks and caring for residents' much-loved items as she would her own.


Toni-Ann

Toni-Ann

Job Title: Care Assistant

Joined: 2023

Hi,


My name is Toni-Ann.


I have been offered an amazing opportunity of working at Cloverdale Care Home.


I don't currently have any health and social care qualifications but I am working towards achieving the care certificate and after that, I am hoping to gain NVQ 2 and 3 in Health and social care.


This is my first caring job. I hope that I will make new friends and learn new skills.


I am looking forward to meeting all of the families of the residents I care for as we don't see many people working nights, it is nice to get to know the people in the photographs in the residents' room.


I would like to say thank you to Stacey for giving me my first care job, for giving me a chance and for helping me to gain skills to care for the residents.


Elisha

Elisha

Job Title: Care Assistant

Joined: 2023

Hi,


My name is Elisha. I have been at Cloverdale for a year.
This is my first time working in care, I am grateful to have been offered the amazing opportunity to work here.


I have learned so much working here.


I chose this job as I wanted to make a difference in people's lives by giving them company and taking care of their personal needs.


Frequently Asked Questions about Cloverdale Care Home

What types of Care is Cloverdale Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cloverdale Care Home provide?

Palliative Care, Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cloverdale Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Cloverdale Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cloverdale Care Home to the centre of Grimsby?

4.2 mile(s) as the crow flies, distance by road may be significantly further.