Cloverdale Care Home

68 Butt Lane, Laceby, Grimsby DN37 7AH
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9.5 46 Reviews
  • Cloverdale Care Home, Grimsby
Cloverdale Care Home specialises in dementia and residential care, as well as inviting requirements for respite and day care.

This purpose-built accommodation is warm and homely, suiting a comfortable lifestyle alongside good care professionalism with all care provision specifically tailored to suit the individual.

A care philosophy is pursued on a daily basis that is based on individual rights and personal freedoms, as well as dignity and self-fulfilment.

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Care Provided by Cloverdale Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kyle Briggs (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996
    • Number of floors: 1

Funding & Fees Guide for Cloverdale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £791 – £802
    • Self-Funded Residential Dementia Care £791 – £802
    • RESPITE Self-Funded Residential Care £791 – £802
    • RESPITE Self-Funded Residential Dementia Care £791 – £802

  • Hair dressing and chiropody are not included in the fees.
    Fees are reviewed annually.
  • (these prices are only a guideline, please contact Cloverdale Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cloverdale Care Home Reviews (46)

Total of 46, showing 21-40
9.5

Cloverdale Care Home has a Review Score of 9.5 (9.531) out of 10, based on 14 reviews in the last 2 years. Over all time Cloverdale Care Home has 46 reviews.

Overall Experience

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  • 12
  • 2
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  • 0

Date Published

46
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32

Review from M F (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are warm.
Their weight is in gold.
They always make time for everyone.

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Review from I L (Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. I did not ever think I would be in a home but I am safe and I have made friends and a new family. I set the tables and I wash up. I help to interview staff and I think it is great to have a say in the interview process. The manager always sees that I am okay and when I am worried, I
worry a lot.

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Review from W R (Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being here. We play darts, cards and draughts. Food is lovely and always plenty. Everyone is kind to me and patient which is important when I am forgetful and I appreciate that most. I come to the office every day after lunch and nothing is too much trouble for the management, she always puts
me right. I like all the staff here and the other people. Thank you.

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Review from Michelle B (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I reluctantly had to put Mum in a care home 2 years ago and after looking around several other homes, Cloverdale was a clear winner. The manager is very hands-on and all the girls treat Mum and the other residents like family. There are always plenty of activities going on and relatives are also invited
to join in. Highly recommended.

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Review from M G (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is never easy to have a loved one in a care home. However, I feel the home and especially the manager has catered for my husband's needs, which have been made care specific for him. As his wife, I have also found the manager accommodating with asks and have been well supported through some very difficult
times. The care assistants work so hard to ensure the needs and comfort of residents are met and with a happy disposition.

Reply from Stacey Chester, Manager at Cloverdale Care Home

Thank you for your lovely comments, we love having both of you in our Cloverdale family.


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Review from Jane S (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in the home for a few weeks. She has settled well and loves the staff and the food.
The staff are all very dedicated to their jobs, and nothing is too much trouble for them, in fact, I think they go above and beyond their duties. We have had Aunties in other homes, and this
one far exceeds any that they have been in. It does not smell like some places, residents' clothes are washed daily, and everywhere is spotless and clean.
Mum even went to the auditorium and had a lovely time.
Thank you, Cloverdale; you do a great service for our loved ones.

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Review from S A (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cloverdale Care Home for about one year and each time I visit I am impressed by the friendly, patient, caring staff. The residents participate in lots of activities and outings. The facility is always clean and tidy. The management is outstanding - caring, compassionate and they
always take time to support the family members too.

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Review from Marion M (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the manager and staff at this care home, are extremely caring and have done an exceptional job in very difficult times. I cannot fault their dedication to make all the residents have the most fulfilled life possible. A big thank you from all our family.

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Review from Lesley G (Niece of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cloverdale has a welcoming atmosphere when you step inside, decor is bright and airy. Staff are friendly and helpful. Each resident has their own room with their photos and personal effects.
Plenty of activities with visiting performers (if I can call them that)? Variety of entertainments to occupy
their time at Cloverdale.

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Review from Simon W (Son of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is loving life at Cloverdale. I know that every time I see her either in person or via their Facebook page. All staff are very friendly and professional whilst taking great care of Mum. I’m especially grateful for their continued support during Covid-19. Mum is not elderly but has settled in
perfectly during her first 9 months. I hope she has many more years left there to continue enjoying life!

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Review from Christine E (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my dad was only here for two weeks before passing away, he was treated with great care and dignity. The staff did their best to find out his hobbies and interests and encouraged him to take part in activities which reflected this. Food was freshly prepared and individually tailored (Dad didn't
like gravy!) His room was clean and well maintained. Based on the short time that Dad was here, I would highly recommend Cloverdale and their excellent staff.

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Review from G S (Son-in-law of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Cleanliness, care provision and staff friendliness are all generally good. Many of the care team go the 'extra mile' the care from a few is sadly lacking.
Dad is easy going and doesn't what to be a burden, preferring to remain as independent as his capabilities allow. Generally, the home struggles
with keeping dad in a daily routine (dressing, shower, teeth, shave) and do not provide appropriate activities, often have staff shortages.

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Review from Alice L (Wife of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is very good but hot meals are sometimes cold, especially fish and chips.

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Review from P W (Son of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care provided is good. The staff are caring and responsive and do their best to meet my parent's needs. I feel satisfied they (my parents) are being looked after in a safe environment.
My only negative observation is that the building could be in a better state of repair (including the
garden which is untidy). Cleanliness of residents rooms could be better.

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Review from Alan F (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moving into Cloverdale was a big deal for Mum as she feared loff of independence and identity. This has proved to be completely unfounded. All residents are encouraged to be individuals. They are stimulated with a wide range of activities and helped to be the best they can be (however good or poor that
may be).

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Review from B C (Son of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cloverdale Care Home provides excellent care. The staff are helpful and caring. They manage complex needs and ensure physical and mental wellbeing are as good as they can be. The home is clean and the residents appear contented. It is safe and comfortable.

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Review from Steve T (Son of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is four in the morning and no, it is not dawning. I have been trying to figure out why Cloverdale works so well for our father and its just hit me. The answer is in the perfect triangle, great residents, great staff and a great manager. Going back to sleep now.

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Review from Hilary C (Daughter of Resident) published on 20 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum entered Cloverdale she was convinced in July, she had given a gentleman a lift in her car and she was going to view his room. This is not the case as I personally spoke to the manager to see if there was a vacant room that month. I had spent the previous week with my mum who kept, not falling
over, but just tired and wanted to sleep wherever she found herself. Mum is not an overtly social person but since being in Cloverdale has come out of her shell and is now really mixing with others. I can only attribute this change in her to the dedicated staff who have the patience of saints.

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Review from Steven C (Resident) assisted by family/friend published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care. Everyone friendly and helpful. They all do an amazing job with kindness and patience.
A lovely clean place with nice gardens to sit in. Wonderful meals cooked with care and presented very well.

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Review from N T (Son of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cloverdale staff I have found to be faultless.

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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Cloverdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for Cloverdale Care Home is calculated as follows: ( (100 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cloverdale Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (8)

Susan

Susan

Job Title: Care Assistant

Joined: 2022

Hi, my name is Sue I have worked as a night Carer at Coverdale Care Home for six months. I previously worked for the council in children's services for 40 years.


I worked as a home Carer before starting at Coverdale and enjoy the variety the job offers. I have a foundation degree and a care certificate.


Breadon

Breadon

Job Title: Care assistant

Joined: 2022

Hello, my name is Breadon and I am a care assistant currently working at Cloverdale care home in Laceby. I have been part of the team since August 2022 and this has been my first encounter in the care industry. Before joining the team I had no previous experience in the sector but with support from other more experienced members of staff, I have developed into a valued and confident carer. I have a caring and compassionate attitude that is consistently demonstrated. I became interested in the industry at a young age as I have always been passionate about pursuing a role in nursing and feel like these are good steps to take to keep improving my confidence further and be able to do something that I thrive at.


Christina

Christina

Job Title: Domestic assistant

Joined: 2022

Hi,
I am Christina but everyone calls me Chrissie.
I have worked at Cloverdale for almost one year now as a domestic assistant.


I absolutely love my job.


I not only clean for the residents but I get to know them very well by having daily conversations and listening to their wonderful stories.


I also love singing and dancing with the residents this puts a smile on their faces.


Suzanne

Suzanne

Job Title: Housekeeping Team

Joined: 2017

At Cloverdale, we are fortunate in that we have a fantastic housekeeping team which is made up of four incredibly talented ladies who not only dedicate themselves to their job role but to the wellbeing of the residents too.


Sue came to Cloverdale as a care assistant in 2017 and she joined the housekeeping team a short while after as a laundry and domestic assistant. Sue thrives on socialising with the residents, her empathetic, caring nature ensures that she treats the resident's own rooms as she would her own home, paying attention to detail and making sure residents are safe and comfortable.


Jo

Jo

Job Title: Laundry Assistant

Joined: 2002

Jo has been a part of the Cloverdale family for 21 years. Jo started out as a care assistant for many years where she also trained to be a team leader before moving over to the housekeeping team and undertaking the role of laundry assistant.


Jo takes great pride in her work and always gives 200% effort in everything that she does. Jo is warm and friendly with a natural instinct to help the residents regardless of her role.


Laundering clothes for up to 40 people is a massive task particularly when many items are often not named. Jo works tirelessly to ensure clothes are cared for to the highest standard and returned to the right person.


Issy

Issy

Job Title: Domestic Assistant

Joined: 2018

Issy came to Cloverdale in 2018 as a domestic assistant. Issy has experience working in the care home environment for many years and she helps residents to make their rooms their own home, helping to organize nick-nacks and caring for residents' much-loved items as she would her own.


Toni-Ann

Toni-Ann

Job Title: Care Assistant

Joined: 2023

Hi,


My name is Toni-Ann.


I have been offered an amazing opportunity of working at Cloverdale Care Home.


I don't currently have any health and social care qualifications but I am working towards achieving the care certificate and after that, I am hoping to gain NVQ 2 and 3 in Health and social care.


This is my first caring job. I hope that I will make new friends and learn new skills.


I am looking forward to meeting all of the families of the residents I care for as we don't see many people working nights, it is nice to get to know the people in the photographs in the residents' room.


I would like to say thank you to Stacey for giving me my first care job, for giving me a chance and for helping me to gain skills to care for the residents.


Elisha

Elisha

Job Title: Care Assistant

Joined: 2023

Hi,


My name is Elisha. I have been at Cloverdale for a year.
This is my first time working in care, I am grateful to have been offered the amazing opportunity to work here.


I have learned so much working here.


I chose this job as I wanted to make a difference in people's lives by giving them company and taking care of their personal needs.