Ladysmith Care Home

Ladysmith Road, Behind Weelsby View Medical Ctr, Grimsby DN32 9ND
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9.6 73 Reviews
  • Ladysmith Care Home, Grimsby
Ladysmith Care Home is a purpose built 90 bed care facility. It is owned and operated by Knights Care Ltd, a family run business that has been in the care industry for many years.

Ladysmith Care Home provides residential care and dementia care, as well as respite care which can provide much needed relief for those caring for a family member at home.

Residents enjoy 24-hour care from the friendly and experienced staff who strive to meet the needs and wishes of every individual in a person-centred manner. Everyone benefits from state of the art facilities.

Ladysmith Care Home has been carefully designed. The facilities are high quality and based on the latest research into care for elderly people to offer a warm and inviting place to live at an affordable price. The reception area is a welcoming environment with a receptionist and two members of staff situated in an office so there is always someone to meet, greet and assist guests, relatives and residents as they move around the home.

They have a main lounge on the ground floor which is a large open social area allowing opportunity for social gatherings, in-house activities, live music and entertainment. The seating is arranged in a manner which encourages interaction, whilst maintaining opportunity for privacy. They have a variety of smaller lounges on each floor giving the building a homely feel, where small functions, quiet time and small group activities can be undertaken.

The wider corridors allow wheelchair and walking frame users to get around easily. The four dining areas focus on nutrition, another prospect for socialisation and a time to share good food. Residents and visitors can access drinks and light snacks from the kitchenettes that are situated in each dining area. All ground floor lounges and dining areas open up to the attractive enclosed gardens which include walkways, garden furniture and a summer house for sunny days.

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Care Provided by Ladysmith Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 89 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carol Woodliffe (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (89)

Funding & Fees Guide for Ladysmith Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Ladysmith Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ladysmith Care Home Reviews (73)

Total of 73, showing 1-20
9.6

Ladysmith Care Home has a Review Score of 9.6 (9.617) out of 10, based on 12 reviews in the last 2 years. Over all time Ladysmith Care Home has 73 reviews.

Overall Experience

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Review from Christine P (Sister of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful staff from the moment you walk in the door. Friendly, caring staff, always on hand to care for patients. The patient I visit looks well cared for and staff look in the room regularly to make sure all is well.

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Review from J T (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Ladysmith Care for 3 years until passing away in September 2024. During this period myself and family have said many times how glad we were that we had chosen Ladysmith Care for our lovely dad. The love, care and attention to his needs were amazing. Dad loved the staff and they
cared deeply for him. As a family visiting a few times a week, we too became part of the care home and thought the world of all the staff and management.

Reply from Carol Woodliffe, Home Manager at Ladysmith Care Home

Thank you for your kind words, it means a lot to myself and all the team at Ladysmith Care Home, it makes what we do worthwhile. It was an honour looking after your dad he was such a gent.


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Review from Julie P (Daughter-in-law of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank the Ladysmith Family enough, everyone from the catering team, cleaning team, laundry ladies, carers and management helped to make my father's stay with them a positive experience. We had visited many homes before choosing Ladysmith but the minute one of the staff opened the door to us
we knew that was Dad's new home! The whole team sent out so much love and care they treated Dad as a member of their family. They often had to give us a hug too! They have a wealth of experience and knowledge in caring for the elderly which often comes with challenges. We often watched the staff discreetly caring for the residents and the care and love that they gave them brought a tear to our eyes! They don't just care for the residents they care for the whole family from the hugs, cups of tea and keeping us fed when we need it!

Reply from Carol Woodliffe, Home Manager at Ladysmith Care Home

Thank you for your very thoughtful and kind review. It was a privilege to care for your dad, we always strive to provide the very best care that we can for both residents and their families. Receiving such positive feedback gives every staff member a sense of achievement. Thinking of you all at this sad time.


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Review from P D (Stepdaughter of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ladysmith Care Home has to be the best care home in this area. Excellent management and care workers. End-of-life care is also excellent for my stepmother.

Reply from Carol Woodliffe, Home Manager at Ladysmith Care Home

Thank you for your lovely review. We pride ourselves in providing excellent care and end-of-life care, so this is a great accreditation for the team's hard work, and it is much appreciated!


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Review from Linda L (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are so caring and they really looked after my mum before sadly she passed away on June 18th 2024. Also, they showed such compassion to me and my husband at all times which was so much appreciated at what eventually was a very sad time. Thank you to all once again you are all angels.

Reply from Carol Woodliffe, Home Manager at Ladysmith Care Home

Sorry for your loss it was a privilege to look after your mum in her last weeks, we appreciate your lovely review.


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Review from S C (Son of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Ladysmith Care Home provides a caring, homely and safe environment for our elderly mother.
Thanks to the staff and their professional, supportive and friendly approach to care, Mum now calls this her home.
Without a doubt, the care and support she receives have extended her lifespan and allowed
her to retain her dignity in safety and comfort.
The staff always make time to talk to relatives and update them on how Mum is, this is important for those who live a distance away.

Reply from Carol Woodliffe, Home Manager at Ladysmith Care Home

Thank you for your lovely comments; it is an honour to care for your dear mum. Your review means the world to all the staff at Ladysmith.


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Review from Michael C (Respite Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff of Ladysmith Care Home, yes it's me. Well, respite, what can I say really. The care and attention given to me whilst I was with you was unbelievable, the finest, best care anybody could have asked for. I went in as a total wreck with both legs damaged and walked out a new man. Yes,
walked out. Now that says something. The staff were supreme in every way, from the manager herself to the carers, cleaners, and chef, absolutely fantastic staff. Something I will never forget, my stay with you, I made you laugh, I made you cry but all in fun. Once again, a huge big thank you for everything you did for me, my wife and I say thank you. And I will visit you once I am up and walking around properly. Best wishes.

Reply from Carol Woodliffe, Home Manager at Ladysmith Care Home

Hi, yes it's us, it was such a privilege to care for you, and we are so happy that you achieved your goal and were able to go home. We all miss you and your wife and all the tears and laughter we shared together. We all look forward to seeing you when you visit, please come for dinner, and bring your wife!


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Review from Janet C (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam was in the care home for 14 months.
Ladysmith Care Home is such a relaxed, friendly place.
The carers go above and beyond, they are all so lovely, Mam loved them all and she was treated like she was one of the family by every one of them.
Mam always said how good the food was and it always
smelt good at meal times.
We will be forever grateful to all the staff for the loving, devoted care the staff gave to our mam.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you very much for your kind words, it was a pleasure looking after your mam.


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Review from Sarah W (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank this nursing home enough, very compassionate and caring towards my needs for our family member and they were happy to listen to what we were looking for.
The staff are all very caring, nothing is too much trouble, the food is very good, staff make a point of getting to know each service
member, their likes and dislikes. As a family, we were made very welcome upon stepping into the building. We left with happy tears knowing Dad was going to bed looked after and safer. Best staff ever-best family home.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you for your lovely review, I will pass your kind words on to all the staff, who I know will really appreciate them.


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Review from Tony V (Son of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a great experience and the care given to Mum is excellent. Thank you to all the staff.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you very much for your review, it means a lot to the staff, to know that the job they doing is appreciated.


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Review from J P (Wife of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we were greeted, the staff at this home have been amazing both to myself and my husband, from the reception to the cleaners, management, carers and tea ladies and gentlemen. They made an awful experience (my husband going into care) a lot more bearable. The sympathy and understanding
are outstanding. I go every day whenever I like and feel like I am family. I never ever go home worrying about my husband's care as I know he is very well looked after. I couldn't have chosen a better home which was recommended by a close friend whose mum has been in there a while.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you very much for your lovely kind words, we are pleased that your husband has settled well at Ladysmith Care Home and that you are both enjoying the experience.


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Review from M M (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family fought so hard to keep mum safe and happy in her home. We were so sad to lose this battle and I was very worried as to what "care homes" meant. I have been actually delighted by every aspect of her care at Ladysmith (apart from locking us out during lockdown but I do understand the reasons).
Thank you for all you do for my mum and your support of our family members when we visit. Keep us the excellent work.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you for your lovely comments, I will ensure all the staff see the review. It is a privilege to care for your mum and welcome her family into her home. Thank you.


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Review from Diane W (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been suffering from Alzheimer's/dementia and went into Ladysmith Care Home. She was there for four and a half years until sadly passing away in December 2022. The staff have been wonderful and the care they give faultless.
If we had any questions they were always there to help. As a family,
we believe she was really happy and contented in their care.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you very much for your review, your mum was a pleasure to look after and such a character.


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Review from Jacqui S (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers here genuinely care for the residents. My mum felt she was part of an extended family, staff were sensitive to her needs, thoughtful and responsive. The comfort that brought my sister and I was immense, knowing our mum was safe, well cared for and happy.


Whilst mum had limited ability

to join in the range of activities on offer, she was always encouraged and supported to do as far as was possible. Mum made friends with other residents and enjoyed their friendship.


The manager is accessible and responsive - if you have any queries/concerns/queries, these will be listened to and addressed in an open and honest way. The staff generally are a credit to their employer!


I couldn't recommend Ladysmith and their staff more highly!


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Review from L H (Daughter of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not rated value for money as I strongly disagree with very very expensive fees.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you for your 5 star rating in all other areas, much appreciated!


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Review from A A (Friend of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend stayed in Ladysmith Care home and I can't praise the staff enough. Unfortunately, my friend is no longer with us at the age of 56. My friend had a lovely relationship with them all and she felt very much at home. The cleanliness and care was outstanding.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you so much for your review and kind words they are much appreciated!


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Review from J S (Friend of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my friend received in the final year of her life was outstanding. She called Ladysmith her home and the staff were like family to her. the home is well managed, clean and welcoming. Well done to everyone at Ladysmith and thank you.

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Review from Jacqueline C (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff of Ladysmith Care Home enough, from the management through to the cleaners, every one of them are so caring and loving to our mum. Nothing is ever too much trouble in making sure our mum is cared for, loved, happy and comfortable. Myself and my sister really struggled with
this situation, but they all go above and beyond to support us, always being there to talk and advise us, which has been a great help. Thank you, Ladysmith staff.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you for your kind words, Jacqueline, it means a lot to me and all the staff at Ladysmith, it makes what we do worthwhile. It's an honour looking after your mum who has such a lovely family.


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Review from Rebecca A (Granddaughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident at Ladysmith Care Home for one year. She has settled well and she is well supported. The family are also supported due to the stress and anxiety it causes not being with a loved one. I always recommend Ladysmith Care Home to my clients due to the good communications and
care they provide.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you for your lovely comments they are much appreciated and for recommending Ladysmith Care Home to your clients!


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Review from Paul M (Son-in-law of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has been a resident at Ladysmith Care Home for almost three years. On regular visits, my observations are that the staff work with the utmost professionalism; they are kindhearted and go above and beyond their duties, ensuring he receives positive outcomes within his daily life.
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always ask his permission before carrying out personal care, explaining what they are going to do; they carefully make clear he understands before continuing, maintaining dignity at all times. Personal choice is constantly supported, although at times, this does become difficult due to his illness, yet they strive to maintain individual preference.
It is clear to see, the whole of the team at Ladysmith Care Home are passionate about their work, providing a safe, homely service, everyone appears happy, cheerful and positive, and always polite, friendly and approachable, nothing is ever too much trouble.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you for your lovely comments. At a time when care homes are under so much pressure, it is heartwarming to have such positive feedback. All the staff are delighted that their hard work and dedication is being acknowledged. It's a pleasure having your father-in-law back home where he belongs.


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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Ladysmith Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Ladysmith Care Home is calculated as follows: ( (134 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.674 Points relating to the number of positive Reviews for Ladysmith Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 12 Positive Reviews ÷ 17.8 = 0.674

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (9)

Carol

Carol Woodliffe

Job Title: Home Manager

Joined: 2011

Carol Woodliffe has 26 years of experience in the care industry, and 13 years at the management level. This experience has armed her qualifications including NVQ Levels 2,3 & 4 in Health & Social Care; QCF Level 2 (Management structure) in Dementia care, Mental Capacity Assessment, End of Life Care, Person Centred Care Planning and Medication management. All this training has underpinned skills and extensive knowledge in the care industry, specifically older people.


Carol has utilised the rationale for good person-centred practice by honing excellent people skills, a professional approach and versatility. She is a self-motivated individual with a commitment to high standards of quality care provision. She focuses on sharing her ethos of ‘resident first and foremost’ with staff in her employ ensuring a driven, compassionate and empathetic team continues to evolve positively.


Olivia

Olivia McFerran

Job Title: Deputy Manager

Joined: 2012

Olivia Commenced work at Ladysmith Care Home in January 2012.


She has been a registered general nurse and a midwife prior to this.


Olivia has worked as a registered manager of both a residential and Nursing Home. She enjoys her role very much


Liam

Liam Key

Job Title: Care Manager

Joined: 2011

Liam has been in the care sector since the age of 18, he came to Ladysmith Care Home in 2011.


Whilst at Ladysmith he has developed his career as a care assistant, Senior Carer and Senior Lead.


Liam has also completed multiple qualifications including an NVQ level 3 Diploma in management and leadership which has enabled him to be promoted to the position of Care Manager.


Liam is very passionate about his role and promoting our values, ensuring our residents receive the care they deserve.


Debbie

Debbie Macleod

Job Title: Care Manager

Joined: 2010

Debbie Macleod started working at Ladysmith as a cook when the care home was first built in 2011. Debbie had worked in the care industry for a few years before this but decided she wanted a change in direction. After a year of working as the care home’s cook Debbie decided to go back into the role of a carer and after two years became a senior, as Debbie’s confidence and skills grew, she was able to move on to become lead senior before taking on the role as care manager.


Katie

Katie Bernard

Job Title: Administrator

Joined: 2019

Katie Barnard began working at Ladysmith Care home in April 2019.
She completed an NVQ Level 2 in Business & Admin back in 2005 when she finished school. Since then, Katie has worked either reception jobs or admin jobs, gaining experience along the way.


Deana

Deana Wharton

Job Title: Home Adminstrator

Joined: 2020

Deana Wharton previously worked in the hairdressing industry for 20 years and for the last 7 years as the assistant manager of a hair salon in which she carried out all administration duties. Deana started working at Ladysmith care home in July 2020 as an administrator and is now settling into the role very well and enjoying working in a care home setting, which she finds very rewarding.


Mandy

Mandy Rigall

Job Title: Activities Co-Ordinator

Joined: 2016

Mandy began working at Ladysmith Care Home in September 2016 originally as a carer but later on, became an activities planner.


She thoroughly enjoys helping and spending time with all the residents.


Mandy plans activities and fun days out for all the residents. She chats with them and helps build their confidence and self-worth up with her positive energy.


Michelle

Michelle Chidwick

Job Title: Housekeeper

Joined: 2012

Michelle started work at Ladysmith Care Home in 2012 as a care assistant. In 2016 Knights Care created the new post of Housekeeper, which Michelle applied for as she wanted a more senior role. After successfully achieving the role, Michelle now supervises a team of ten domestic staff ensuring the home is clean, tidy and odour free and a professional laundry service is provided.


Vivienne

Vivienne Clarke

Job Title: Cook

Joined: 2018

Vivienne joined Ladysmith Care Home working as a cook in October 2018. She has over 25 years’ experience working in the care industry working her way up from carer to level 4 and registered manager. However, on reaching her 60’s she wanted to return to a more hands on role and having catering experience (Home baking cottage industry) she enjoys meeting the needs of the residents and working as part of an excellent team. She also has teaching and training qualifications allowing her to deliver in house moving and handling sessions and would like to develop this role if there is scope within the home.


Frequently Asked Questions about Ladysmith Care Home

What types of Care is Ladysmith Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ladysmith Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ladysmith Care Home have?

There are 89 Single Rooms.

What are the Facilities & Services at Ladysmith Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ladysmith Care Home to the centre of Grimsby?

1.1 mile(s) as the crow flies, distance by road may be significantly further.