Ladysmith Care Home

Ladysmith Road, Behind Weelsby View Medical Ctr, Grimsby DN32 9ND
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9.6 73 Reviews
  • Ladysmith Care Home, Grimsby
Ladysmith Care Home is a purpose built 90 bed care facility. It is owned and operated by Knights Care Ltd, a family run business that has been in the care industry for many years.

Ladysmith Care Home provides residential care and dementia care, as well as respite care which can provide much needed relief for those caring for a family member at home.

Residents enjoy 24-hour care from the friendly and experienced staff who strive to meet the needs and wishes of every individual in a person-centred manner. Everyone benefits from state of the art facilities.

Ladysmith Care Home has been carefully designed. The facilities are high quality and based on the latest research into care for elderly people to offer a warm and inviting place to live at an affordable price. The reception area is a welcoming environment with a receptionist and two members of staff situated in an office so there is always someone to meet, greet and assist guests, relatives and residents as they move around the home.

They have a main lounge on the ground floor which is a large open social area allowing opportunity for social gatherings, in-house activities, live music and entertainment. The seating is arranged in a manner which encourages interaction, whilst maintaining opportunity for privacy. They have a variety of smaller lounges on each floor giving the building a homely feel, where small functions, quiet time and small group activities can be undertaken.

The wider corridors allow wheelchair and walking frame users to get around easily. The four dining areas focus on nutrition, another prospect for socialisation and a time to share good food. Residents and visitors can access drinks and light snacks from the kitchenettes that are situated in each dining area. All ground floor lounges and dining areas open up to the attractive enclosed gardens which include walkways, garden furniture and a summer house for sunny days.

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Care Provided by Ladysmith Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 89 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carol Woodliffe (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (89)

Funding & Fees Guide for Ladysmith Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Ladysmith Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ladysmith Care Home Reviews (73)

Total of 73, showing 21-40
9.6

Ladysmith Care Home has a Review Score of 9.6 (9.617) out of 10, based on 12 reviews in the last 2 years. Over all time Ladysmith Care Home has 73 reviews.

Overall Experience

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  • 11
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Review from Pamela M (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident st Ladysmith for almost three years now. During this time, we have been happy with the home environment, the care he has received and how the staff interact with him. A few months back he was admitted to hospital; whilst in there, he tested positive for Covid-19 as well
as developing some nasty pressure sores. He has to go to an isolation unit before he could go back to his care home; during this time, he continued to deteriorate rapidly to the point where things were fast-tracked for end of life care. When he returned back to Ladysmith, my father, who also suffers from dementia and is bedbound, immediately appeared more relaxed and content. Fast forward six months, my father is still with us, the pressure sores are now healed, and I know he is comfortable, relaxed and very happy in his surroundings. This is a testament to the dedication and exceptional care he is receiving at Ladysmith. The home is also clean, very welcoming, well run, and all the staff teams are friendly and caring. I would have no hesitation recommending Ladysmith Care Home for a loved one.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

The paragraph above is so rewarding to read and makes all our hard work worthwhile. We are delighted that you are happy with the care we provide as this is one of our main aims to provide excellent care.


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Review from Julie S (Friend of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit a friend, I can't fault the receptionist or staff. They are all very friendly and greet you when you come in. Very COVID secure too. COVID test, apron and gloves to be worn to protect everyone. Want to praise the receptionist on my visits as she is lovely and very helpful. Lovely clean
care home. Definitely would recommend.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you for your lovely comments, I am pleased you have mentioned the reception staff as they do a fantastic job and don't always get recognised. We are pleased you enjoy your visits and look forward to welcoming you back for many more.


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Review from Kath W (Wife of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Ladysmith Care Home for respite as an emergency. I cannot thank the manager and all staff including carers and housekeeping enough for the dedicated care given to him and myself. I had been very disappointed by his treatment at a local hospital but the staff there restored
my faith in the caring sector. Nothing was too much trouble and I will always be grateful for their support at a very difficult period in our lives. Thank you.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you for your lovely review, we are so pleased that we restored your faith in the caring sector, that means a lot.


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Review from Helen B (Granddaughter of Resident) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan went into Ladysmith at the start of lockdown in March 2020 initially for respite. Nan settled in well and the staff go above and beyond to make her feel special and relaxed. Nan has continued to reside at Ladysmith and, as a family, we feel they can offer her the stimulation and independence that
was slipping away from her at home she is a now a full-time resident. It is lovely to hear her talk about going to have her hair and nails done, enjoying a drink in the Ladysmith Arms and partaking in various chair-based activities. It has been difficult for us as a family not being able to visit the home as we initially thought we would due to lockdown but Ladysmith staff have gone above and beyond to keep our daily contact going. The staff have been fantastic and it's reassuring to know that Nan is well supported and cared for but most importantly for us in a consistent, professional and genuine manner. I wish I could write more to show how pleased we are. This is home from home.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you for your kind words, we are glad that your Nan settled so well. We are so pleased that you call Ladysmith Care home "Home from home" as that is what we strive to achieve!


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Review from Mike. F (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Ladysmith Care Home during the last months of her life.
The care she had was first class.
All staff were very friendly, and they made Mum very comfortable.
Mum was very happy at Ladysmith, nothing was too much trouble for the staff.
Many thanks to you all.

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Review from M L (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To be quite honest, my dad spent a few days of a year at this care home, and he always felt like he was home. I and my family can't thank all the staff for the care they gave my dad; it was excellent. I would really like to thank them all, two of them in particular, and their team of staff are just
like extended family. I would recommend Ladysmith Care Home to anyone.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you for your kind words; they are much appreciated!


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Review from Sarah H (Respite Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to stay in August for 3 weeks respite. It was wonderful to listen to her telling me about the lovely staff and delicious food when I came to pick her up, she had written down the meals she had particularly enjoyed especially the puddings! She told me detailed stories about how
caring and kind the staff were to her and how safe and well looked after she felt. When I rang up, the cheerful staff always gave me great feedback on how she was and nothing was too much trouble. The home manager is also really friendly and kept me informed of her progress throughout her stay. The staff had even managed to encourage her to join in the activities which is a first! The home manager clearly runs a professional well-led team of happy staff who make the residents feel special and it's clear they really do care about them. We will definitely be returning to Ladysmith, a big thank you to all the staff for looking after her so well.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you for your beautiful review and really pleased to hear the whole team at Ladysmith made such a great impression. They all work incredibly hard and I can't tell you how important these reviews and kind words are for us all to hear. Thank you and will make sure everyone sees your comments and review.


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Review from Susan T (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is at the home, due to very difficult circumstances, my mum, his carer of 42 years, received a terminal diagnosis and died after 4 months at the end of 2020.
The staff have treated Dad and ourselves with the utmost compassion, dignity and empathy during these pandemic times. The home is clean,
friendly and caring. The staff are professional and approachable. My dad is well looked after and has settled in well. The most welcome recent addition is the COVID secure visiting room, which has meant I can see my dad weekly in a safe environment making it feel I am in the same room, although behind glass. Thank you Ladysmith Care Home.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you very much for your lovely comments, it makes all that we do worthwhile. We all feel that the COVID secure visiting room is a fantastic addition to our facilities at Ladysmith and we are pleased that you and your dad are enjoying your visits.


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Review from Alan C (Son of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Had 11.00 a.m appointment to see my mum today. Arrived at ten to eleven.


Sent to visitors room at 11.10.


Mum arrived at 11.25.


Another couple in the room to see their father.


Could not hear my dementia/Parkinson mum at all.
All I could hear was the other visitor's conversation.


After

waiting a long time to see elderly mum, absolutely not impressed at all.

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Review from Charmaine R (Granddaughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have extremely happy with the high quality of care for our beloved granny. The staff are always are smiling, singing and engaging with residents. Because of this dreadful virus, my family and I are unable to visit- but we are comforted by the fact that our wonderful granny is surrounded
by a superb team of people who care deeply.


Thank you to each and every one of you for looking after granny so well, especially during this unprecedented time. You all deserve your weight in gold.


Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you very much for your lovely comments Charmaine, we do appreciate them!!


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Review from Christine P (Sister of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely pleasant home to visit, from reception to all the caring staff. My brother has had to go in there recently and it is spotlessly clean and all the residents cared for to a high standard.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you for your kind words. I will make sure your praise is passed on to the whole team at Ladysmith.


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Review from L T (Granddaughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my grandad's care at the Ladysmith Care Home. Staff are friendly and engaging. Grandad appears well looked after, and the home is always clean. Rooms are homely, and food is always appetising.

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Review from K T (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, this is an excellent care home.
All the staff are friendly and caring.
Every effort is made to make residents and their families feel at home.
Good choice of homecooked meals and desserts.
Always activities and entertainment to keep residents occupied and happy.

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Review from M C (Father-in-law of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home good.
Staff very friendly.
The home is very clean.

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Review from P C (Son of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Ladysmith Care Home for nearly two years. In all that time he was provided with the care and support we as a family could no longer give. He was treated with respect and dignity by caring and professional staff with a good dose of humour too. I have experience of other local
care homes that don't even come close to providing the care my father received. We as a family were always welcomed on our visits particularly my mother.

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Review from Edna E (Wife of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had three nights at Ladysmith care home. I was very impressed with the overall care shown to him. All the staff are lovely, caring people. We will certainly use this home again.

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Review from Mark B (Son of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to this home for recuperation after a hospital stay. On her return to her own home, she asked to be re-admitted as a full resident to the home. We took her to see other homes but she wanted to go back to Ladysmith. As soon as you walk through the door at Ladysmith, you sense that
this is truly a loving, caring place. My mother was very happy in the home for the last two and a half years of her life. I cannot recommend the home too highly, especially the very friendly and smiling staff.

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Review from T G (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would and have recommended this home to anyone wanting dementia care. The staff are very welcoming to visitors and as I visit at different times, I can honestly say I have never seen or heard staff treat the residents with anything but kindness and respect. If a problem has arisen, I have been notified
and sorted immediately. I fell completely at ease knowing my mum is safe and well cared for in every way. Not an easy task as I know how volatile and frustrating dealing with dementia is.

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Review from A L (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home that really carers.
No complaints what so ever.
Mum is looked after to an exceptional standard.

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Review from J M (Son-in-law of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Ladysmith Care Home now, for three years and nothing is too much trouble. From the manager to cleaners, kitchen and carers, they all play a part in this lovely home from home.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Ladysmith Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Ladysmith Care Home is calculated as follows: ( (134 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.674 Points relating to the number of positive Reviews for Ladysmith Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 12 Positive Reviews ÷ 17.8 = 0.674

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (9)

Carol

Carol Woodliffe

Job Title: Home Manager

Joined: 2011

Carol Woodliffe has 26 years of experience in the care industry, and 13 years at the management level. This experience has armed her qualifications including NVQ Levels 2,3 & 4 in Health & Social Care; QCF Level 2 (Management structure) in Dementia care, Mental Capacity Assessment, End of Life Care, Person Centred Care Planning and Medication management. All this training has underpinned skills and extensive knowledge in the care industry, specifically older people.


Carol has utilised the rationale for good person-centred practice by honing excellent people skills, a professional approach and versatility. She is a self-motivated individual with a commitment to high standards of quality care provision. She focuses on sharing her ethos of ‘resident first and foremost’ with staff in her employ ensuring a driven, compassionate and empathetic team continues to evolve positively.


Olivia

Olivia McFerran

Job Title: Deputy Manager

Joined: 2012

Olivia Commenced work at Ladysmith Care Home in January 2012.


She has been a registered general nurse and a midwife prior to this.


Olivia has worked as a registered manager of both a residential and Nursing Home. She enjoys her role very much


Liam

Liam Key

Job Title: Care Manager

Joined: 2011

Liam has been in the care sector since the age of 18, he came to Ladysmith Care Home in 2011.


Whilst at Ladysmith he has developed his career as a care assistant, Senior Carer and Senior Lead.


Liam has also completed multiple qualifications including an NVQ level 3 Diploma in management and leadership which has enabled him to be promoted to the position of Care Manager.


Liam is very passionate about his role and promoting our values, ensuring our residents receive the care they deserve.


Debbie

Debbie Macleod

Job Title: Care Manager

Joined: 2010

Debbie Macleod started working at Ladysmith as a cook when the care home was first built in 2011. Debbie had worked in the care industry for a few years before this but decided she wanted a change in direction. After a year of working as the care home’s cook Debbie decided to go back into the role of a carer and after two years became a senior, as Debbie’s confidence and skills grew, she was able to move on to become lead senior before taking on the role as care manager.


Katie

Katie Bernard

Job Title: Administrator

Joined: 2019

Katie Barnard began working at Ladysmith Care home in April 2019.
She completed an NVQ Level 2 in Business & Admin back in 2005 when she finished school. Since then, Katie has worked either reception jobs or admin jobs, gaining experience along the way.


Deana

Deana Wharton

Job Title: Home Adminstrator

Joined: 2020

Deana Wharton previously worked in the hairdressing industry for 20 years and for the last 7 years as the assistant manager of a hair salon in which she carried out all administration duties. Deana started working at Ladysmith care home in July 2020 as an administrator and is now settling into the role very well and enjoying working in a care home setting, which she finds very rewarding.


Mandy

Mandy Rigall

Job Title: Activities Co-Ordinator

Joined: 2016

Mandy began working at Ladysmith Care Home in September 2016 originally as a carer but later on, became an activities planner.


She thoroughly enjoys helping and spending time with all the residents.


Mandy plans activities and fun days out for all the residents. She chats with them and helps build their confidence and self-worth up with her positive energy.


Michelle

Michelle Chidwick

Job Title: Housekeeper

Joined: 2012

Michelle started work at Ladysmith Care Home in 2012 as a care assistant. In 2016 Knights Care created the new post of Housekeeper, which Michelle applied for as she wanted a more senior role. After successfully achieving the role, Michelle now supervises a team of ten domestic staff ensuring the home is clean, tidy and odour free and a professional laundry service is provided.


Vivienne

Vivienne Clarke

Job Title: Cook

Joined: 2018

Vivienne joined Ladysmith Care Home working as a cook in October 2018. She has over 25 years’ experience working in the care industry working her way up from carer to level 4 and registered manager. However, on reaching her 60’s she wanted to return to a more hands on role and having catering experience (Home baking cottage industry) she enjoys meeting the needs of the residents and working as part of an excellent team. She also has teaching and training qualifications allowing her to deliver in house moving and handling sessions and would like to develop this role if there is scope within the home.