Ladysmith Care Home

Ladysmith Road, Behind Weelsby View Medical Ctr, Grimsby DN32 9ND
Submit a Review
9.6 73 Reviews
  • Ladysmith Care Home, Grimsby
Ladysmith Care Home is a purpose built 90 bed care facility. It is owned and operated by Knights Care Ltd, a family run business that has been in the care industry for many years.

Ladysmith Care Home provides residential care and dementia care, as well as respite care which can provide much needed relief for those caring for a family member at home.

Residents enjoy 24-hour care from the friendly and experienced staff who strive to meet the needs and wishes of every individual in a person-centred manner. Everyone benefits from state of the art facilities.

Ladysmith Care Home has been carefully designed. The facilities are high quality and based on the latest research into care for elderly people to offer a warm and inviting place to live at an affordable price. The reception area is a welcoming environment with a receptionist and two members of staff situated in an office so there is always someone to meet, greet and assist guests, relatives and residents as they move around the home.

They have a main lounge on the ground floor which is a large open social area allowing opportunity for social gatherings, in-house activities, live music and entertainment. The seating is arranged in a manner which encourages interaction, whilst maintaining opportunity for privacy. They have a variety of smaller lounges on each floor giving the building a homely feel, where small functions, quiet time and small group activities can be undertaken.

The wider corridors allow wheelchair and walking frame users to get around easily. The four dining areas focus on nutrition, another prospect for socialisation and a time to share good food. Residents and visitors can access drinks and light snacks from the kitchenettes that are situated in each dining area. All ground floor lounges and dining areas open up to the attractive enclosed gardens which include walkways, garden furniture and a summer house for sunny days.

Show Ladysmith Care Home on the Map

Care Provided by Ladysmith Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 89 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carol Woodliffe (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (89)

Funding & Fees Guide for Ladysmith Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Ladysmith Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ladysmith Care Home Reviews (73)

Total of 73, showing 41-60
9.6

Ladysmith Care Home has a Review Score of 9.6 (9.617) out of 10, based on 12 reviews in the last 2 years. Over all time Ladysmith Care Home has 73 reviews.

Overall Experience

  • 61
  • 11
  • 0
  • 0
  • 1

Date Published

73
3
7
12
61

Review from J B (Son-in-law of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What I have seen at Ladysmith Care Home is that the staff are so caring, always there for the residents. Nothing is too much trouble, treat everyone with dignity and respect.
The food is amazing, all cooked fresh, you only have to ask if mother-in-law would like something different and they will get
it no trouble. The home itself always looks immaculate and smells fresh. All the staff and management do a wonderful job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D F (Son of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is very happy with her accommodation, care and food. She moved a year ago from a very pleasant residential home in North Yorkshire and was welcomed at Ladysmith as if she had always been there. She settled quickly.
I find the staff excellent, knowledgeable and friendly. Any issues have been
sorted quickly and fully.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S V (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Ladysmith Care Home for about 18 months. She has gained weight and looks healthier than she has for years. She has made friends and loves all the activities.
The staff are friendly and caring, they make sure she is comfortable and look after all her needs. She cannot
stand or do much for herself, so the carers do nearly everything for her. I know if any day I cannot get there, she is looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Husband of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home 6 times a week with few exceptions, and our son who works away visits the other day. I have been visiting for over 2.5 years. Visits have occurred at all times of the day. There is a great, cheerful atmosphere and it does not seem to change whatever the time of day. What is really significant
is that over those 2.5 years the staff have hardly changed!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric S (Husband of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, well cared for. Well done!

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you Eric, much appreciated!!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike E (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit, we found everyone at Ladysmith to be caring, compassionate and totally professional at all times. We are very grateful for the way Mum has been looked after through her time here. The staff must have dreaded us visiting with the constant barrage of questions but we all found that
nothing at all was too much trouble for them. We were given little notice to decide between a number of care placements but from the very first visit had no doubt at all that we had made the right choice. The manner in which all of the staff went out of their way to get to know Mum and ensure that her needs were met gave the family much comfort and was very much appreciated by the family. The team at Ladysmith are a credit to the care home, and to Knightscare in general and worthy of their 'Top 20' ranking of all care homes in the region. We would have no hesitation at all in offering recommendation on the facilities, staff and care provided by Ladysmith and Knightscare.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you, Mike, for your lovely comments, they are very much appreciated by all at Ladysmith Care home and makes our work worthwhile.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry B (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was not safe at home anymore, we always said she would never go in a home until we found this little gem. They made Mam very welcome, even to the point of wallpapering her room so it was home from home. I would recommend the home to anyone.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you Kerry for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine M (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in from her home from living alone. Carers have been so lovely and caring and understanding. The staff go out of their way to help my mum. Go above and beyond for anyone. There is no better home that I could recommend.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you Lorraine, your review is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet R (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing quite a few care homes I decided on Ladysmith and am very pleased I did. The staff and management treat you as a member of a very large family. The care provided is second to none and nothing is too much trouble. There is always something going on take part in if you wish and also something
to eat and drink it's a wonder everyone isn't overweight! When you enter the building it doesn't look or smell like a lot of others I viewed and there is always a member of staff with a cheery greeting. Well done to all concerned keep up the great work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela H (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff couldn't do enough for Mother. She was excellently cared for and we couldn't have asked for anything better.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you, Pamela!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gwen B (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care and cleanliness of the care home, everybody shows dignity and support whichever needed. Every day running of Ladysmith is 100% at all times from management and all staff.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you Gwen for your review, as you work in this industry you will be very aware of how difficult it can be, therefore we appreciate your complimentary review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Myra B (Relative of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my sister and my partner have spent the last few years of their lives being cared for and loved by the care staff and others connected. All I can say is that everything was done to help the patients be as happy as possible. For myself, I would have no hesitation to ask for a place when the time
comes that I can no longer look after myself. It is a great place!

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you Myra for your lovely review, it was our pleasure looking after both your sister and partner.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane L (Wife of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home offers a caring and warm experience. The managerial staff are well organised, helpful and obliging, appreciating the clients and family needs. The carers are happy and efficient. The home has regular visits from the district nursing team based next door. The staff generally have given long
service, a marker of the good conditions.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you for your kind words, they are much appreciated!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Daughter of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If ever a care home was a 'home from home' then it has to be the Ladysmith Care Home. This is down to the staff who are wonderful. From seeing to my mum's care needs to the squeeze of her hand to a kiss and a cuddle. This gives me peace of mind knowing my mum is well cared for and happy. Mum also loves
the food.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you for your kind words. It is reassuring to know that Ladysmith Care Home continues to please both our residents and their families as this is our aim.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret F (Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is excellent. The care I receive is with dignity and respect.
I never knew living in a care home would be so wonderful.

Reply from Adam Knights, Managing Director at Ladysmith Care Home

Thank you, Margaret, we are all very pleased that you enjoy living at Ladysmith Care Home and that you have taken the time to write this lovely review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine H (Daughter of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Ladysmith for about 10 months where she, unfortunately, passed away but the care she had there was amazing. The staff there are so kind and caring and so compassionate, they are dedicated to what they do. I would recommend Ladysmith to anybody.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you, Christine, for your lovely comments they are much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John C (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Ladysmith Care Home in early October. She has dementia and the difference between her entering the care home and now is remarkable. She is very happy and settled and her care that she has received is excellent and the staff are all very very helpful.


We have been reassured by the

fact we know that she is happy and well cared for we live some distance away and have a disabled adult to care for so mums care is very important to our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ladysmith Care Home always has a friendly welcoming atmosphere. The door to dad's room is always open and the carers are always popping in to make sure he is OK. It doesn't matter how busy the managers are they always make time for a chat or to answer any questions. I have found the communication is
excellent, particularly when discussing dad's medical needs. The record keeping is always up to date and regularly filled in. Management also care about their staff and use positive praise to motivate them. In comparison to other care homes I have visited, Ladysmith is really good and I have every confidence that they are looking after my dad extremely well. Dad is also very happy there.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you very much for your really positive feedback, it makes us feel appreciated and valued for all the hard work that we put in. We strive to build good relationships with family's as this benefits the resident and ensures that they receive the highest standard of care, once again, many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Earnest S (Respite Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a great stay here after my unfortunate misfortune. The staff have been marvellous and also the food. I was also given chances to go in and out because I was just a guest. This was prepared by a housing association.

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you very much, Ernie, for this lovely review, we all hope that you have settled into your new bungalow and wish you a Merry Christmas and all the best for 2018.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Son-in-law of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my father-in-law was exemplary and the staff not only cared for him in a compassionate professional way but went over and beyond in their care.
At the very end, in his closing hours, he was treated with a loving and caring way with help towards the whole family.
We could not thank them
enough!

Reply from Carol Woodliffe, Manager at Ladysmith Care Home

Thank you so much for your kind words and this excellent review, this makes everything we do worthwhile!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Ladysmith Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Ladysmith Care Home is calculated as follows: ( (134 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.674 Points relating to the number of positive Reviews for Ladysmith Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 12 Positive Reviews ÷ 17.8 = 0.674

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Carol

Carol Woodliffe

Job Title: Home Manager

Joined: 2011

Carol Woodliffe has 26 years of experience in the care industry, and 13 years at the management level. This experience has armed her qualifications including NVQ Levels 2,3 & 4 in Health & Social Care; QCF Level 2 (Management structure) in Dementia care, Mental Capacity Assessment, End of Life Care, Person Centred Care Planning and Medication management. All this training has underpinned skills and extensive knowledge in the care industry, specifically older people.


Carol has utilised the rationale for good person-centred practice by honing excellent people skills, a professional approach and versatility. She is a self-motivated individual with a commitment to high standards of quality care provision. She focuses on sharing her ethos of ‘resident first and foremost’ with staff in her employ ensuring a driven, compassionate and empathetic team continues to evolve positively.


Olivia

Olivia McFerran

Job Title: Deputy Manager

Joined: 2012

Olivia Commenced work at Ladysmith Care Home in January 2012.


She has been a registered general nurse and a midwife prior to this.


Olivia has worked as a registered manager of both a residential and Nursing Home. She enjoys her role very much


Liam

Liam Key

Job Title: Care Manager

Joined: 2011

Liam has been in the care sector since the age of 18, he came to Ladysmith Care Home in 2011.


Whilst at Ladysmith he has developed his career as a care assistant, Senior Carer and Senior Lead.


Liam has also completed multiple qualifications including an NVQ level 3 Diploma in management and leadership which has enabled him to be promoted to the position of Care Manager.


Liam is very passionate about his role and promoting our values, ensuring our residents receive the care they deserve.


Debbie

Debbie Macleod

Job Title: Care Manager

Joined: 2010

Debbie Macleod started working at Ladysmith as a cook when the care home was first built in 2011. Debbie had worked in the care industry for a few years before this but decided she wanted a change in direction. After a year of working as the care home’s cook Debbie decided to go back into the role of a carer and after two years became a senior, as Debbie’s confidence and skills grew, she was able to move on to become lead senior before taking on the role as care manager.


Katie

Katie Bernard

Job Title: Administrator

Joined: 2019

Katie Barnard began working at Ladysmith Care home in April 2019.
She completed an NVQ Level 2 in Business & Admin back in 2005 when she finished school. Since then, Katie has worked either reception jobs or admin jobs, gaining experience along the way.


Deana

Deana Wharton

Job Title: Home Adminstrator

Joined: 2020

Deana Wharton previously worked in the hairdressing industry for 20 years and for the last 7 years as the assistant manager of a hair salon in which she carried out all administration duties. Deana started working at Ladysmith care home in July 2020 as an administrator and is now settling into the role very well and enjoying working in a care home setting, which she finds very rewarding.


Mandy

Mandy Rigall

Job Title: Activities Co-Ordinator

Joined: 2016

Mandy began working at Ladysmith Care Home in September 2016 originally as a carer but later on, became an activities planner.


She thoroughly enjoys helping and spending time with all the residents.


Mandy plans activities and fun days out for all the residents. She chats with them and helps build their confidence and self-worth up with her positive energy.


Michelle

Michelle Chidwick

Job Title: Housekeeper

Joined: 2012

Michelle started work at Ladysmith Care Home in 2012 as a care assistant. In 2016 Knights Care created the new post of Housekeeper, which Michelle applied for as she wanted a more senior role. After successfully achieving the role, Michelle now supervises a team of ten domestic staff ensuring the home is clean, tidy and odour free and a professional laundry service is provided.


Vivienne

Vivienne Clarke

Job Title: Cook

Joined: 2018

Vivienne joined Ladysmith Care Home working as a cook in October 2018. She has over 25 years’ experience working in the care industry working her way up from carer to level 4 and registered manager. However, on reaching her 60’s she wanted to return to a more hands on role and having catering experience (Home baking cottage industry) she enjoys meeting the needs of the residents and working as part of an excellent team. She also has teaching and training qualifications allowing her to deliver in house moving and handling sessions and would like to develop this role if there is scope within the home.