The Grove Care Home

Ings Lane, New Waltham, Grimsby DN37 0HB
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9.6 79 Reviews
  • The Grove Care Home, Grimsby
The Grove Care Home is a well-known and highly respected care home for older people set in peaceful surroundings in the pretty village of Waltham, just outside Grimsby.

With excellent staff and a homely environment, residents can enjoy the comforts of home whilst the having the assurance that the highly trained care team are on hand to help with any needs.

Residents enjoy spacious flats and rooms fitted to a high standard. They can personalise their flats with their own pictures and possessions. The Grove has been carefully thought out for all residents to maintain a high level of independence, from walk-in showers for ease of use, to kitchenettes in bedrooms to entertain families and friends privately.

The newly refurbished lounge and conservatory lead out onto a spacious patio enabling residents to relax and enjoy views of the country park. Residents can also now enjoy a pamper day in the newly added Elegance Hair Salon, or a hot drink in The Coffee Club Café. The home enjoys close ties with the local community and volunteers from the village often help out with events and activities enabling residents to maintain friendships, hobbies and interests. Residents enjoy a lively program of activities from gardening to crafts, painting and singing.

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Care Provided by The Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cheryl Shorter (Home Manager)
  • Admission Criteria
    • Respite care offered
    • Ages 55+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact The Grove Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Grove Care Home is always open, visitors are welcome at any time.


  • Parking

  • Large on-site car park available.


The Grove Care Home Reviews (79)

Total of 79, showing 1-20
9.6

The Grove Care Home has a Review Score of 9.6 (9.569) out of 10, based on 23 reviews in the last 2 years. Over all time The Grove Care Home has 79 reviews.

Overall Experience

  • 52
  • 23
  • 3
  • 1
  • 0

Date Published

79
4
10
23
56

Review from H W (Partner of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over and above for Valentines day lunch.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review we're so pleased to know that you enjoyed a Valentines Day lunch prepared by our staff team here at The Grove. I will share your kind words with the rest of the team.


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Review from J S (Niece of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grove is a beautifully kept home. Warm and comfortable. I'm told the food is good. But the best thing about it is the staff. They are kind and generous with their time and without exception seem happy in their work. A wonderful thing in this day.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're so pleased to know you like our facilities and that our staff team are kind and caring.


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Review from S N (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into The Grove Care Home in November. I cannot put into words how much improvement there has been in mum. She is talking to us, interested in things around her, thoroughly enjoying the activities, mum is always encouraged and included in things. Mum looks smartly turned out, all the staff
treat her with dignity and respect and they are always around to answer any quires we may have. I cannot thank everyone but this starts from the top. Thoroughly happy to leave mum when we have visited.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're thrilled to hear that your mum is happy, engaged and well cared for by our staff team. Your trust means so much to us.


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Review from David B (Brother-in-law of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We arrived to visit my brother-in-law at 1030 and found him still in bed, needing toileting, unable to find his call button and unable to reach the wall-mounted pull cord. I pulled the cord, a carer arrived to acknowledge the call within 10 minutes and others arrived at 1055. Shortstaffing as usual,
profits before care.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to share your concerns regarding your visit to your brother-in-law. We sincerely apologise for the experience you described, and we understand the importance of addressing these issues promptly. Following our conversations, I am pleased to inform you that we have taken steps to resolve the matter. We have reviewed the incident with our staff team and have ensured that appropriate measures are in place to prevent such occurrences in the future. Our priority is always the well-being and comfort of our residents, and we are continually working to maintain the highest standards of care. We value your feedback and remain committed to improving our service. Please do not hesitate to reach out if you have any further concerns or suggestions.


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Review from J W (Sister of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Joined my sister to celebrate her birthday, which I had been approached about by two particular members of staff earlier in the week, offering the coffee club as a location for family and friends to join her in a private location within the care home. We were greeted by another member of staff who had
prepared a decorated table and room and served us a beautiful meal. We couldn't have had a better venue - first class.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for leaving a review for The Grove Care Home. We're delighted that you enjoyed your visit and had the chance to see our newly refurbished home. It was a pleasure to make your sisters birthday celebration special for you and your family.


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Review from Ian F (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We celebrated Mum's 97th birthday as a family in the 'coffee club'. We were extremely well looked after by our hostess and had a delicious meal, a main course, dessert and tea/coffee. The atmosphere was calm and relaxed and Mum really enjoyed it. It was a lovely way to celebrate. The staff, as always,
were wonderful.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave your review for The Grove Care Home. It's lovely to hear that you had a wonderful time celebrating your Mum's birthday and got to use the new coffee club. Your kind words will be passed on to the staff team. Warmest regards.


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Review from Karen E (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Mum to celebrate her 97th birthday and had lunch in the Coffee Club. We had a super time - the new refurbishments are excellent, the hostess and all the staff were top class, the food and service were superb. Mum had a really lovely time. Thank you to all at The Grove.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for leaving a review for The Grove Care Home. We're delighted that you enjoyed your visit and had the chance to see our newly refurbished home. It was a pleasure to make your mum's birthday celebration special for you and your family.


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Review from A D (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely evening meal in the cafe with Mum and her close friends plus my brother who was visiting. This was a 'private dining experience. The food was wonderful and so was the service. The chef was a lovely hostess who looked after us beautifully.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review. We are so pleased you enjoyed your private dining experience in our new Coffee Lounge area at The Grove.


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Review from Graham H (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is settling and enjoying all the Grove has to offer. Found him on Monday sitting outside with a sombrero and a long cool drink after having a great BBQ.
Often will find him enjoying various board games, card Dominoes with a friendly group of residents, a quiz or game, and some physical.
The Grove
has a nice feel for this type of socialising for those residents who want or need these interactions. There is always the tea trolley with cheery staff who deliver and cater for each resident. All the while in the background the staff are efficiently doing the day-to-day home caring, cleaning interacting. I have found all the staff happy to help and aware of what’s going on with Dad. Feel lucky we found this place for him.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave a lovely review for The Grove Care Home. We are so pleased to hear that your dad has settled in well and is enjoying all the activities and time spent at our home. I will make sure to share your kind words with the rest of our staff team.


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Review from Keith L (Partner of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The important thing is that my partner seems to be settling so quickly and has nothing but kind words for the staff and her surroundings.

Reply from Faith Ranson, Marketing Executive at The Grove Care Home

Thank you for taking the time to leave a review for The Grove Care Home. We are so pleased to hear that your partner has settled in well with us, is happy with the care our staff provide and enjoys the facilities at our home.


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Review from S G (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly amazing. My mum has settled so well and the staff are caring and kind. The food is nothing short of amazing. Hairsalon is a reasonable price and every aspect of daily life is catered for. The rooms are immaculate which is a credit to the cleaners and most of all unlike other
care homes the place doesn't smell of urine. Well done to you all.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for your lovely comments, these will be shared with the staff team here at The Grove. It has been our pleasure caring for your mother and we are pleased to hear that you are happy with the care and time our staff have provided. Warm Regards,


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Review from Angela B (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been happy at the Grove for over 2 years now. We have always found the staff to be very friendly and helpful and we are confident that she is being cared for in a caring and safe way. When we go and visit we are always made to feel welcome and when we are taking Mum out the staff make sure that
she is in her wheelchair, ready and waiting.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for leaving your review with your kind words for the care provided for your mum at The Grove Care Home. It is our pleasure to care for her and have her as part of the Grove family. Your thoughtful comments will be shared with the staff team. Best regards.


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Review from Jennifer P (Stepdaughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would have thought 5 star rating would say it all. Having started with a different care home can definitely recommend The Grove. Always staff on hand should they be needed. I no longer need to deal with her laundry as previously. She is very satisfied with her meals and snacks. Tea and snacks being
something that didn’t happen previously.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review and giving The Grove Care Home, 5 star rating. It is our pleasure to care for your step-mother, she is a wonderful member of our Grove family. Your feedback will be shared with our staff team.


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Review from J M (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently admitted to The Grove for permanent residential care. He has reached the age of 94 and, much as he would have liked to continue living independently, he realised that this was no longer an option due to his failing health and mobility problems. Both he and our family were naturally
apprehensive about the move and how he would settle.
I cannot thank all of the staff enough for the time and effort they have all put in to ensure that Dad has coped with the move and integrated as well as he has. Nothing has been too much trouble for them and they have answered our questions and addressed any concerns we have had quickly, professionally and, most importantly, in a lovely, kindly manner.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to write a review for The Grove Care Home. Your feedback is much appreciated and we will share your kind words with our staff team. It is our pleasure to care for your father and having him join our Grove family and see how he has integrated into our home.


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Review from L M (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is not an easy decision to have to go into a care home. We would all rather stay in our own homes. But as circumstances change and things are sometimes beyond our control we have to face reality. The care and compassion shown to my father since he went into The Grove Care Home has been so much more
than I expected. He is a very private and dignified gentleman who has adapted to his new life. This is all down to the staff at the home. Nothing is too much trouble, they do everything with a smile on their faces and positive attitude. I feel very lucky to have him close by and in a caring, clean environment.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to leave your heartfelt review. It is our pleasure to care for your father here at the Grove Care Home. Your kind words will be shared with the staff team. Best regards.


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Review from John P (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

May I please extend the thanks of all my family to the staff at The Grove Care Home for all the care and attention they have given to Mum during her stay there. We are all sure that she would like to be younger, more mobile and more independent but there only is what is and the carers have given her
security and contentment. Just as important they have involved her in many activities which help her both physically and mentally. We can only hope that they are made aware of the great work that they do.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for leaving a kind review for The Grove Care Home. We are pleased to hear that your mum enjoyed the care and activities our team provided and that she felt safe and content with us. I will share your lovely words with the rest of the staff team.


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Review from Sheila E (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always seems happy and well cared for. The staff are always friendly and helpful and I can tell that Mum has bonded with them. It's a lovely home with nice modern decor and beautiful surroundings.

Reply from Faith Ranson, Marketing Executive at The Grove Care Home

Thank you for writing such a kind review of The Grove Care Home. We are pleased to know that your mum is happy and well cared for by our team. I will share your lovely words with the rest of our staff team.


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Review from A S (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I sometimes feel that the home is understaffed, especially at weekends and evenings.
It often takes a very long time for staff to let you in, especially a problem when I have the service user with me (at weekends and after office hours).
I often think my mother isn't encouraged to drink enough as
there is often not a jug provided (unable to get a drink herself).
Their response to a recent illness was excellent.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. Please be assured that our team at The Grove are here to help and support your mum at all times. My door is always open, and I will be more than happy to discuss your concerns with you next time you visit. I also send regular surveys to gain feedback on the care we provide if you wish to fill out one of these the next time they are published for any further queries.


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Review from I M (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was reluctant to go into any care homes, but after moving into The Grove and with the help of the staff and manager, he settled in very well. The staff keep me well informed on how he is doing and as I live nine hours away those phone calls are invaluable to me.
I was amazed at how well he
looked when I visited, he says The Grove has everything he needs... nice clean room and good food.
I don’t have any concerns, knowing The Grove will take very good care of him.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your review and for your lovely feedback. We appreciate you taking the time to leave a review and that you are happy with the care we provide for your father.


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Review from B R (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for, staff are kind and very responsive to her needs. She regularly takes part in a variety of activities which she enjoys.
I always feel welcome when I visit and the staff I meet are friendly and helpful. When I have had concerns about my mum’s health, the senior carers are very
good at contacting the GP and keeping me informed.
I have peace of mind that my mum is being well looked after.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your review and for your kind feedback. We appreciate you taking the time to leave a review and that you are happy with the care we provide for your mum. We are also glad your mum enjoys all of our activities and likes taking part in them.


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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for The Grove Care Home is calculated as follows: ( (177 Excellents x 5) + (54 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 257 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grove Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Cheryl

Cheryl Shorter

Job Title: Home Manager

Joined: 2024

Cheryl is our Home Manager at The Grove Care Home, she has many years of experience in the care sector and is passionate about providing the very best person-centred care for our residents.


Ros

Ros Wells

Job Title: Customer Relations Manager

Joined: 2018

Ros has over twenty years experience in the private health care sector, she started her working life in nursing, working as a District Nurse and in Community Hospitals in London. For the last five years she has managed care homes in London and has returned to her native Lincolnshire to take up her position as Customer Relations Manager at The Grove Care Home.


Mel

Mel Smalley

Job Title: Senior Carer

Joined: 2001

Mel has been at The Grove for over 16 years starting as a carer, she has worked as a night Senior and now day Senior Carer. Mel has seen lots of changes at The Grove over the years.
"It's been great to really get to know all the residents in the long term, a few of which have been here since I started working at The Grove. We also have a great team of volunteers here at The Grove who do an amazing job running art groups, bingo sessions and helping out at events, there's a great atmosphere here".


Mel enjoys seeing the residents enjoying themselves especially when there's music and entertainment for them to sing along to.
Mel lives locally and has 4 children and 5 grandchildren, she has NVQ level 3 and specialist medication training.


Sue

Sue Trotter

Job Title: Administrator

Joined: 2007

Sue has worked at The Grove for over 10 years and is a familiar face for anyone visiting The Grove.
"I enjoy seeing all the relatives, friends and volunteers coming in and out and getting to know everyone."
Sue deals with all the administration for The Grove, from enquiries to staff queries and helping to organise events.
"I love getting to know the residents and hearing all their stories".


Frequently Asked Questions about The Grove Care Home

What types of Care is The Grove Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Grove Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Grove Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at The Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grove Care Home to the centre of Grimsby?

4.2 mile(s) as the crow flies, distance by road may be significantly further.