Review from David B (Son of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience

A good choice for Mum and the staff are nice people, the days are filled with a good level of activities. More dementia facilities are due which will help. Can be less focused on weekends when seemingly running at lower staff levels which can be a concern.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. Please be assured that our team at The Grove are here to help and support your mum at all times. My door is always open and I will be more than happy to discuss any concerns you may have upon your next visit.

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Review from A A (Sister of Resident) published on 23 April 2023
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Overall Experience

I believe my sister is very well cared for, her needs and wants assessed and attended to appropriately. I and the rest of my family are always made welcome when visiting or contacting the home. The staff appear caring and motivated and the senior and managerial staff are always available if I need to

speak to them

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your review and for your lovely feedback. We appreciate you taking the time to leave a review and that you are happy with the care we provide for your sister. I will pass on your kind words to the team.

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Review from J B (Niece of Resident) published on 6 April 2023
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Overall Experience

Last year, after two years of bringing the problem to staffs' attention, something was finally done about my aunt's hearing. Prior to going into the home, she had been to the hospital and was fitted with 2 hearing aids. Every visit I made (once every three or four months), I was having to get close

up to her ear and shout for her to hear me because she never had a hearing aid. Every time and in phone calls I have stressed the importance of having a hearing aid so she can hear staff, join in activities, and join in conversations with residents. It was even suggested to me by one of the staff that she had selective hearing. (Strange then that the hospital had said she needed hearing aids). No one should have to live their life in silence if they have the opportunity to hear.
Finally, her heating was tested after the wax had been removed, and she has been given one hearing aid. Once one was sorted, the plan was to do the same with the other. Made visit. No hearing aid. There is much more to say.

Reply from Kelly Lofts, Marketing Executive at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are aware of your Aunt’s issues with her hearing and please be assured that our team at The Grove are here to help and support her at all times. My door is always open, and I will be more than happy to discuss your concerns with you next time you visit.

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Review from Krystyna S (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

I am always impressed with the care Mum receives and how the staff pick up any issues with Mum's health as they did when Mum had an issue with her eyes. The doctor was contacted, and medication was organised... I have been unwell recently and haven't been able to visit; it is such a relief to know she

is being well taken care of... thank you.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your review and for your lovely feedback. We appreciate you taking the time to leave a review and that you are happy with the care we provide for your mum.

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Review from Carole B (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience

Myself and two family members were treated to afternoon tea with my mum. The whole experience was brilliant. The tea was lovely and mum had a big smile on her face the whole time. She had always enjoyed eating out and it obviously brought back happy memories, and the experience made new ones for us.

Many thanks to all staff involved.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for writing a review for The Grove Care Home, we are delighted that you enjoyed your afternoon tea with your mother. It was our pleasure to arrange this for you and we could see how much it meant to you all as a family.

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Review from J M (Respite Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience

I came to The Grove for respite care. I needed to be aware of the routine etc should I need to be a full-time resident in the future.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for writing a review for The Grove Care Home we are pleased that you enjoyed your respite stay with us and we hope you'll be back for another stay very soon.

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Review from Cherryl B (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience

My mum recently moved into the Grove and settled into this amazing home. Nothing was too much trouble and the care received was wonderful, as was the food and surroundings. Her flat was lovely and I cannot thank the amazing staff enough and credit to them all for making her feel at home.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. It was our pleasure to care for your mother as part of our family here at The Grove and it was wonderful to see her settle in so well.

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Review from Helen W (Daughter of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience

My Mum has very high regard for the staff taking care of her and always has praise for them. It has been a difficult transition for my mum as she joined the Grove during the lockdown, so still has not felt the full experience of the care home's facilities but hopefully, things will change and everyone

can get back to some kind of normality. Our family are very grateful to The Grove for keeping our Mum safe - so thank you all for your hard work and patience, it must be such a difficult and testing time.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are delighted to hear how happy you are with our care of your mother and it's wonderful to see her settling in so well with us.

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Review from Avril C (Sister of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience

Very friendly caring staff and management. Good food, lots of activities. A very clean and attractive environment. Well kept grounds. Residents are treated more like family members. A very high standard of care.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave a review for The Grove Care Home, we are delighted to care for your loved one as part of our family here at The Grove.

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Review from Hayley C (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience

My Mother needed some short term respite care after a couple of falls at home to build up her health again and for us to have time to put in place some support for her to live at home safely. My mother thought her room was lovely and the location was fabulous with views of gardens and a park. The staff

were very caring, supportive and attentive to her needs. There were lots of activities available. She particularly praised the food, and the chef was really helpful in coaxing her to eat by making to order what she fancied a couple of times. Apparently, the roast beef was the best she had ever tasted. Everything was very clean and well maintained. In the times that I visited, I got a sense that this was a happy caring place to live.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for leaving a review for The Grove Care Home, it was our pleasure to care for your mother here at The Grove. We are delighted that her stay with us was a success and that you were happy with our care and support. I will pass on your comments to the care staff and catering team.

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Review from S O (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

Knowing Mum is in a caring and safe environment gives us peace of mind. To mum, within a couple of months of living at The Grove (2018), she felt it was not just a 'care home' but her home. Even before the Covid pandemic, the staff and residents had become her adopted family and friends and that gave

us great reassurance during this last year. We are so grateful to all the staff for all their hard work and extra duties during this last year, especially.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we are delighted that your mother has settled in so well with us. It is our pleasure to care for her as part of our family here at The Grove.

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Review from Andrew W (Son of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident at The Grove in Waltham for over two years. She has recieved the utmost in care and respect from every member of staff there. It is a wonderful, happy, calming place to be. Mum is happy and content living there, and I am pleased to leave her in their extremely capable arms, where

I know she is truly loved.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave a review for The Grove Care Home. We appreciate all comments and feedback. It is a pleasure to care for your mother here at The Grove; I will pass on your thanks to the staff team.

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Review from Bernie B (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

10 out of 10 for everything. Nothing is to much trouble for the entire team of staff. Even through these extreme times, we have full confidence and peace of mind in the care given to my mum. Telephone calls are catered for on a moments notice, and the hangouts video calls are a Godsend for Mum.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your lovely review, we appreciate all your comments and feedback and it's wonderful to hear that you are so happy with the care of your mother. I will pass your comments on to the staff team, they mean a lot to all of us, especially through these difficult times.

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Review from Shirley M (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

Both I and my family can not speak highly enough about the care and compassion The Grove gives to our Dad, he has always been a proud man and a rock to us, so to see him suffer from Parkinson's and dementia is heartbreaking. He is so cared for and looked after and still keeping his dignity is a testament

to The Groves staff and carers, and we could not recommend them enough. Truly a superb care home run both lovingly and professionally. Thank you.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are satisfied with the care of your father and I will pass your kind words on to our staff team.

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Review from Mick O (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

My dad is well cared for at The Grove. He is happy where he is; the staff always do their best. My only concern is the change of staffing can sometimes get confusing. The place is clean and in a lovely area.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are satisfied with the care of your father, it is a pleasure to care for him as part of our family here at The Grove.

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Review from AlisonB (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

All the staff are very caring and make the residents feel that it is their home. When families could not visit over Christmas, they ensured all residents participated in the celebrations and enjoyed themselves. Putting photos on social media regularly is a real bonus when we can’t be together with our

mum. We really appreciate their dedication.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are delighted to hear that you are so pleased with the care of your mother, we are very happy to care for her here as part of our family at The Grove.

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Review from Philip H (Son-in-law of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

Cannot fault service at this home, particularly over the last 12-months. Staff and management have kept residents safe, and relatives fully informed of the well being of residents. The group management has invested in safe practices.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are satisfied with the care of your loved one and the communications during the pandemic. If you would like to discuss any areas where you think we could improve please do not hesitate to contact me on 01472 821127.

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Review from G H (Son of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at The Grove Care Home from the 10th December 2012 until unfortunately her death on the 26th May 2020, approx seven and a half years. During this time, she was visited by family very frequently, including myself. She always stated that everything about the staff and the home

was first class and could not be better. She always praised management, all senior and care staff, quality of food and activities stating she could not be happier. I, her son and family very strongly believe that The Grove should be given fist class top ratings. We had no concerns while she was in The Grove.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to leave a review for The Grove Care Hom. I will pass your kind words on to our staff team. It was a pleasure to care for your Mother as part of our family at The Grove.

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Review from Claire B (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident of The Grove for almost 4-years now, and in this time, I have seen many changes. The staff go above and beyond, and we particularly found that the night senior who has since left went above and beyond for my mum and always had time to speak to us, which I often miss as

staff are very busy, the night staff especially are always so busy to talk. One gentleman is a key asset, and my mum enjoys his company, and he’s always on hand to answer any questions we have. The food is better than it was, but still has room for improvement, but the activities have made a huge difference and it’s nice to see so many of the staff now getting involved, which they never did previously. I would have no hesitations in recommending The Grove to care for a loved one.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we are very pleased to hear that your mother is happy with us and we appreciate your feedback and will share your comments with our staff team.

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Review from Daniel M (Son of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

The service provided by the staff and management of The Grove has been exemplary, not just over the stated month of June this year but over the past twelve months and in particular, the period during 'lockdown' during the COVID-19 pandemic. Staff, including Nursing, Carers, receptionists and auxiliary

have proven their dedication to their profession, times over. Thank you all for your professionalism and caring, during this time especially. You are truly wonderful people.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to write a review for The Grove, your positive feedback and comments are very much appreciated, I will make sure that they are passed on to the staff team.

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The Grove Care Home

Care Provided by The Grove Care Home

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Funding & Fees Guide for The Grove Care Home

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