Review from Philip H (Son-in-law of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

Cannot fault service at this home, particularly over the last 12-months. Staff and management have kept residents safe, and relatives fully informed of the well being of residents. The group management has invested in safe practices.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are satisfied with the care of your loved one and the communications during the pandemic. If you would like to discuss any areas where you think we could improve please do not hesitate to contact me on 01472 821127.

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Review from G H (Son of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at The Grove Care Home from the 10th December 2012 until unfortunately her death on the 26th May 2020, approx seven and a half years. During this time, she was visited by family very frequently, including myself. She always stated that everything about the staff and the home

was first class and could not be better. She always praised management, all senior and care staff, quality of food and activities stating she could not be happier. I, her son and family very strongly believe that The Grove should be given fist class top ratings. We had no concerns while she was in The Grove.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to leave a review for The Grove Care Hom. I will pass your kind words on to our staff team. It was a pleasure to care for your Mother as part of our family at The Grove.

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Review from Claire B (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident of The Grove for almost 4-years now, and in this time, I have seen many changes. The staff go above and beyond, and we particularly found that the night senior who has since left went above and beyond for my mum and always had time to speak to us, which I often miss as

staff are very busy, the night staff especially are always so busy to talk. One gentleman is a key asset, and my mum enjoys his company, and he’s always on hand to answer any questions we have. The food is better than it was, but still has room for improvement, but the activities have made a huge difference and it’s nice to see so many of the staff now getting involved, which they never did previously. I would have no hesitations in recommending The Grove to care for a loved one.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we are very pleased to hear that your mother is happy with us and we appreciate your feedback and will share your comments with our staff team.

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Review from Daniel M (Son of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

The service provided by the staff and management of The Grove has been exemplary, not just over the stated month of June this year but over the past twelve months and in particular, the period during 'lockdown' during the COVID-19 pandemic. Staff, including Nursing, Carers, receptionists and auxiliary

have proven their dedication to their profession, times over. Thank you all for your professionalism and caring, during this time especially. You are truly wonderful people.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to write a review for The Grove, your positive feedback and comments are very much appreciated, I will make sure that they are passed on to the staff team.

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Review from Sue S (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

My mother is a resident in The Grove and we as a family cannot fault the care of the whole team. They keep the residents' minds active with various activities which stimulate them and entertain. Throughout COVID lockdown staff have even done some hairdressing which was very well received.
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is a health problem it is attended to immediately and communicated to the family. The food is excellent (according to my mum) and the place is very clean and the staff so friendly.
I would not hesitate to recommend.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for your lovely review of The Grove Care Home, we appreciate you taking the time to write this. I will pass on your comments and feedback to the staff team.

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Review from Jaime leigh B (Granddaughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

Cannot rate The Grove highly enough! After looking after and living with my Grandmother for the last 3 years it was a hard decision accepting respite and eventually longer term care, for now, however, The Grove completely put all my worries at ease. The staff are amazing and will go above and beyond.

They are so calm and understanding with their residents and always go the extra mile. The amount of activities that are put on is an added bonus, and the facilities are lovely! The bedrooms are bright and personal effects are encouraged to be put up wherever they can. Whenever I speak to my Grandma she always raves about the food, especially the puddings and sweet treats they give out! It's an especially good place for sociable people who have the company of other residents (along with activities) all day in the lounge, but can pop back to their rooms for a bit of downtime whenever needed!
5* service 24 hours a day 7 days a week!

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to review The Grove Care Home, it's wonderful to hear how happy your Grandmother is and how much she's enjoying the food, activities and company. I will pass your comments and feedback on to the staff team too.

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Review from Vanessa C (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience

Having Mum go into residential care was one of the hardest things my sister and I have ever had to deal with.
The Grove has helped us every step of the way, we cannot believe how well mum is doing; she is thriving and happy.
The staff are so nice, friendly and professional.
This is mums home now,

and we feel she couldn’t be better cared for.

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Review from Janet J (Relative of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

My stepfather-in-law is so well cared for. He is settled and happy in his own way and is very well cared for. He enjoys the activities, especially the pantomime at Christmas time. He thoroughly enjoys his meals and his wife (my mother) has lunch with him once a week and the food looks and is delicious.

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Review from Susan T (Friend of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience

As an ex care assistant, I would like to say how impressed I am with the care in this home. Nothing seems to be enough trouble.

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Review from P D (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

I am quite pleased with the care and attention my husband receives and find everyone friendly and caring on the whole.

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Review from S R (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience

We looked round several homes before choosing The Grove. From the moment we first arrived we were greeted in a warm, caring, friendly way. Most importantly they spoke directly to mum and didn't ignore her in favour of my sister and I. Mum has Alzheimer's and is thriving at The Grove. She looks so well

now, clean and very well fed. The staff are all so lovely and nothing is too much trouble. I am so pleased we found the perfect place for her and have no hesitation in highly recommending this care home.

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Review from G D (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience

Fantastic! I felt happy knowing mom was being cared for and she was happy.
Some of the activities were childish mum thought.

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Review from Lynne D (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

In the year my father was resident here (untill his recent death) we were regular visitors, and always witnessed the care of my father by the staff to be friendly, respectful and cheerful, and they brought out his sense of humour. The home itself is spacious, bright and smelt pleasant, unlike several

other homes we looked round. All staff, from front of staff to laundry staff were very caring and the nursing care he received on last 2 weeks of life was exceptional. Activities were good too. As relatives we were also treated with kindness.

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Review from Pamela R (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience

Carers are very kind and attentive - Mum is treated as an individual. I am kept informed. The activities programme is especially good for stimulating and socialising residents. I find the reception and admin ladies extremely helpful also.

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Review from R R (Nephew of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

Very caring staff always. Great facilities.

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Review from A B (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy that Mum is well cared for at The Grove. Staff are kind and treat her with respect and good humour. Activities are varied and plentiful and I am grateful for the chiropody and hairdressing services provided.
Mum always seems to enjoy the food and is given a good selection of choice.

The location of The Grove is beautiful, overlooking Grove Park, of which Mum's room has a lovely view.
Of late, Mum has been taken on several nice outings to garden centres and tea rooms and the staff have taken excellent care of her.
I am very impressed with the new manageress of The Grove who is very caring and promises to improve things even more.
A big thank you to all staff.

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Review from Diana S (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience

Friendly, caring staff. Bells aren't always answered as promptly as the resident would like.
The resident finds she is left sitting on the toilet whilst the staff member pops elsewhere. Not always the case but not always comfortable or dignified. Staff seemed overloaded with work.
Feel activities

have been on a back burner because of the activities member being off sick.
Not always explained to the resident if to happen. Sometimes the room is used for meetings, etc. even though it is known the room is to be used for an activity.
Mum has also been left sitting on the side of the bed whilst being dressed and the carer has then for some reason left the room. In both this and the toilet situation Mum feels quite vulnerable. Should she fall she'd have no means of contacting anyone. I am also concerned about it obviously. I must emphasise that apart from things mentioned we are happy.

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Review from Margaret L (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

I have lived at The Grove for ten years. When I first came I had limiting food preferences and did not join in any of the activities offered. I existed.
Today I enjoy (look forward to) the excellent meals provided, have a good appetite and involve myself in almost all the activities on offer.
My favourite

is Gardening Club. Craft, the choir, visiting entertainers and reminiscence 'joggers', knit and natter, bingo, all feature in my life now.
At school, I was told my voice was flat, but here I am, 70 years later, adding volume, if not sweetness, to our choir!
I write a monthly newsletter for The Grove, which residents and old friends tell me they enjoy. Care here is first class - staff show compassion and encouragement. I love my flat and have been able to put my own stamp on it.

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Review from Glenn A (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience

My mum was in The Grove for approx 18 months, her final week was 'end of life' care. The home and staff over the final week was first class in every department, from manager to care staff.
In general, the home was good for my mum, the staff were always professional and caring and for me, that was the

main feature. The lows over the period were staff shortages/turnover. The home looks tired in places and dated and a shame for such a beautiful building. The new manager has all the right ideas to improve the home if given the backing and acts immediately to resolve issues.

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Review from Mary M (Friend of Resident) published on 28 September 2018
Submitted via Website • Report

Overall Experience

My friend has recently been in The Grove for respite care while her family were away and I have visited several times while she has been there. Being of a certain age and having several slightly older friends who are/have been in care homes, I have visited a few over the years and have always dreaded

my days in one of those dingy buildings. The Grove, though, has changed my perception and made me slightly less fearful of it. My friend had a beautiful room with its own kitchen and bathroom and plenty of space. The home is surrounded by beautiful parkland with squirrels and birds and the staff are lovely. All very friendly and helpful and couldn't do enough for my friend. If ever the time comes, I have told my family they have to choose the Grove.

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The Grove Care Home

Care Provided by The Grove Care Home

Good to Know

Funding & Fees Guide for The Grove Care Home

Facilities