The Grove Care Home

Ings Lane, New Waltham, Grimsby DN37 0HB
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9.6 79 Reviews
  • The Grove Care Home, Grimsby
The Grove Care Home is a well-known and highly respected care home for older people set in peaceful surroundings in the pretty village of Waltham, just outside Grimsby.

With excellent staff and a homely environment, residents can enjoy the comforts of home whilst the having the assurance that the highly trained care team are on hand to help with any needs.

Residents enjoy spacious flats and rooms fitted to a high standard. They can personalise their flats with their own pictures and possessions. The Grove has been carefully thought out for all residents to maintain a high level of independence, from walk-in showers for ease of use, to kitchenettes in bedrooms to entertain families and friends privately.

The newly refurbished lounge and conservatory lead out onto a spacious patio enabling residents to relax and enjoy views of the country park. Residents can also now enjoy a pamper day in the newly added Elegance Hair Salon, or a hot drink in The Coffee Club Café. The home enjoys close ties with the local community and volunteers from the village often help out with events and activities enabling residents to maintain friendships, hobbies and interests. Residents enjoy a lively program of activities from gardening to crafts, painting and singing.

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Care Provided by The Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cheryl Shorter (Home Manager)
  • Admission Criteria
    • Respite care offered
    • Ages 55+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact The Grove Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Grove Care Home is always open, visitors are welcome at any time.


  • Parking

  • Large on-site car park available.


The Grove Care Home Reviews (79)

Total of 79, showing 41-60
9.6

The Grove Care Home has a Review Score of 9.6 (9.569) out of 10, based on 23 reviews in the last 2 years. Over all time The Grove Care Home has 79 reviews.

Overall Experience

  • 52
  • 23
  • 3
  • 1
  • 0

Date Published

79
4
10
23
56

Review from Sue S (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident in The Grove and we as a family cannot fault the care of the whole team. They keep the residents' minds active with various activities which stimulate them and entertain. Throughout COVID lockdown staff have even done some hairdressing which was very well received.
If there
is a health problem it is attended to immediately and communicated to the family. The food is excellent (according to my mum) and the place is very clean and the staff so friendly.
I would not hesitate to recommend.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for your lovely review of The Grove Care Home, we appreciate you taking the time to write this. I will pass on your comments and feedback to the staff team.


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Review from Jaime leigh B (Granddaughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot rate The Grove highly enough! After looking after and living with my Grandmother for the last 3 years it was a hard decision accepting respite and eventually longer term care, for now, however, The Grove completely put all my worries at ease. The staff are amazing and will go above and beyond.
They are so calm and understanding with their residents and always go the extra mile. The amount of activities that are put on is an added bonus, and the facilities are lovely! The bedrooms are bright and personal effects are encouraged to be put up wherever they can. Whenever I speak to my Grandma she always raves about the food, especially the puddings and sweet treats they give out! It's an especially good place for sociable people who have the company of other residents (along with activities) all day in the lounge, but can pop back to their rooms for a bit of downtime whenever needed!
5* service 24 hours a day 7 days a week!

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to review The Grove Care Home, it's wonderful to hear how happy your Grandmother is and how much she's enjoying the food, activities and company. I will pass your comments and feedback on to the staff team too.


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Review from Vanessa C (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Mum go into residential care was one of the hardest things my sister and I have ever had to deal with.
The Grove has helped us every step of the way, we cannot believe how well mum is doing; she is thriving and happy.
The staff are so nice, friendly and professional.
This is mums home now,
and we feel she couldn’t be better cared for.

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Review from Janet J (Relative of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather-in-law is so well cared for. He is settled and happy in his own way and is very well cared for. He enjoys the activities, especially the pantomime at Christmas time. He thoroughly enjoys his meals and his wife (my mother) has lunch with him once a week and the food looks and is delicious.

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Review from Susan T (Friend of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an ex care assistant, I would like to say how impressed I am with the care in this home. Nothing seems to be enough trouble.

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Review from P D (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite pleased with the care and attention my husband receives and find everyone friendly and caring on the whole.

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Review from S R (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked round several homes before choosing The Grove. From the moment we first arrived we were greeted in a warm, caring, friendly way. Most importantly they spoke directly to mum and didn't ignore her in favour of my sister and I. Mum has Alzheimer's and is thriving at The Grove. She looks so well
now, clean and very well fed. The staff are all so lovely and nothing is too much trouble. I am so pleased we found the perfect place for her and have no hesitation in highly recommending this care home.

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Review from G D (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic! I felt happy knowing mom was being cared for and she was happy.
Some of the activities were childish mum thought.

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Review from Lynne D (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the year my father was resident here (untill his recent death) we were regular visitors, and always witnessed the care of my father by the staff to be friendly, respectful and cheerful, and they brought out his sense of humour. The home itself is spacious, bright and smelt pleasant, unlike several
other homes we looked round. All staff, from front of staff to laundry staff were very caring and the nursing care he received on last 2 weeks of life was exceptional. Activities were good too. As relatives we were also treated with kindness.

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Review from Pamela R (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very kind and attentive - Mum is treated as an individual. I am kept informed. The activities programme is especially good for stimulating and socialising residents. I find the reception and admin ladies extremely helpful also.

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Review from R R (Nephew of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff always. Great facilities.

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Review from A B (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy that Mum is well cared for at The Grove. Staff are kind and treat her with respect and good humour. Activities are varied and plentiful and I am grateful for the chiropody and hairdressing services provided.
Mum always seems to enjoy the food and is given a good selection of choice.
The location of The Grove is beautiful, overlooking Grove Park, of which Mum's room has a lovely view.
Of late, Mum has been taken on several nice outings to garden centres and tea rooms and the staff have taken excellent care of her.
I am very impressed with the new manageress of The Grove who is very caring and promises to improve things even more.
A big thank you to all staff.

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Review from Diana S (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff. Bells aren't always answered as promptly as the resident would like.
The resident finds she is left sitting on the toilet whilst the staff member pops elsewhere. Not always the case but not always comfortable or dignified. Staff seemed overloaded with work.
Feel activities
have been on a back burner because of the activities member being off sick.
Not always explained to the resident if to happen. Sometimes the room is used for meetings, etc. even though it is known the room is to be used for an activity.
Mum has also been left sitting on the side of the bed whilst being dressed and the carer has then for some reason left the room. In both this and the toilet situation Mum feels quite vulnerable. Should she fall she'd have no means of contacting anyone. I am also concerned about it obviously. I must emphasise that apart from things mentioned we are happy.

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Review from Margaret L (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived at The Grove for ten years. When I first came I had limiting food preferences and did not join in any of the activities offered. I existed.
Today I enjoy (look forward to) the excellent meals provided, have a good appetite and involve myself in almost all the activities on offer.
My favourite
is Gardening Club. Craft, the choir, visiting entertainers and reminiscence 'joggers', knit and natter, bingo, all feature in my life now.
At school, I was told my voice was flat, but here I am, 70 years later, adding volume, if not sweetness, to our choir!
I write a monthly newsletter for The Grove, which residents and old friends tell me they enjoy. Care here is first class - staff show compassion and encouragement. I love my flat and have been able to put my own stamp on it.

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Review from Glenn A (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in The Grove for approx 18 months, her final week was 'end of life' care. The home and staff over the final week was first class in every department, from manager to care staff.
In general, the home was good for my mum, the staff were always professional and caring and for me, that was the
main feature. The lows over the period were staff shortages/turnover. The home looks tired in places and dated and a shame for such a beautiful building. The new manager has all the right ideas to improve the home if given the backing and acts immediately to resolve issues.

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Review from Mary M (Friend of Resident) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has recently been in The Grove for respite care while her family were away and I have visited several times while she has been there. Being of a certain age and having several slightly older friends who are/have been in care homes, I have visited a few over the years and have always dreaded
my days in one of those dingy buildings. The Grove, though, has changed my perception and made me slightly less fearful of it. My friend had a beautiful room with its own kitchen and bathroom and plenty of space. The home is surrounded by beautiful parkland with squirrels and birds and the staff are lovely. All very friendly and helpful and couldn't do enough for my friend. If ever the time comes, I have told my family they have to choose the Grove.

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Review from Jennifer L (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent twelve days at The Grove for respite while I went on holiday. Picked her up today and she had had a lovely time, made lots of new friends and joined in all of the activities.
The staff make the care home feel like 'home' all are so friendly and caring, which creates a lovely atmosphere
about the place.
I am so pleased to have found such a lovely care home for my mum.

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Review from K M (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run care home providing a high standard of service for elderly residents with individual care needs.
Rooms all of which have en-suite facilities and a separate dining room which incorporates a snack bar. The dedicated staff at his care home have created an exceptionally friendly and caring
relationship with residents while maintaining a high professional standard.

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Review from Wendy S (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had to go into hospital for three weeks he has a bad chest infection. When discharged he could not return to The Grove as they had a virus. We had to find another home for respite until he could return. I will not name the other home but all I can say that the care was terrible and my father
ended back in hospital. The Grove compared to the other home is excellent. The care, the support, the staff are all excellent, nothing is too much trouble. They also support us the family. They have met all my father's needs, cared, dignity and diet. I would like to say the manager has been a great help and support in many ways. Thank you all.

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Review from Janice S (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very difficult time when you have to pick a care home for a loved when they have to go in one, l visited 11 twice and in the end, The Grove came out on top, they have cared for my father since last July, and the care is excellent. It has a very friendly family feel to it, the staff are very
caring, the care my father gets is excellent, and it is peace of mind for me and all the family knowing he is safe and very well looked after. You will be made very welcome if you choose to come and look around The Grove, by the manager or lady in front of house. Myself and my family can't thank everyone that works at The Grove enough for the care that my Dad gets.

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for The Grove Care Home is calculated as follows: ( (189 Excellents x 5) + (54 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 269 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grove Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Cheryl

Cheryl Shorter

Job Title: Home Manager

Joined: 2024

Cheryl is our Home Manager at The Grove Care Home, she has many years of experience in the care sector and is passionate about providing the very best person-centred care for our residents.


Ros

Ros Wells

Job Title: Customer Relations Manager

Joined: 2018

Ros has over twenty years experience in the private health care sector, she started her working life in nursing, working as a District Nurse and in Community Hospitals in London. For the last five years she has managed care homes in London and has returned to her native Lincolnshire to take up her position as Customer Relations Manager at The Grove Care Home.


Mel

Mel Smalley

Job Title: Senior Carer

Joined: 2001

Mel has been at The Grove for over 16 years starting as a carer, she has worked as a night Senior and now day Senior Carer. Mel has seen lots of changes at The Grove over the years.
"It's been great to really get to know all the residents in the long term, a few of which have been here since I started working at The Grove. We also have a great team of volunteers here at The Grove who do an amazing job running art groups, bingo sessions and helping out at events, there's a great atmosphere here".


Mel enjoys seeing the residents enjoying themselves especially when there's music and entertainment for them to sing along to.
Mel lives locally and has 4 children and 5 grandchildren, she has NVQ level 3 and specialist medication training.


Sue

Sue Trotter

Job Title: Administrator

Joined: 2007

Sue has worked at The Grove for over 10 years and is a familiar face for anyone visiting The Grove.
"I enjoy seeing all the relatives, friends and volunteers coming in and out and getting to know everyone."
Sue deals with all the administration for The Grove, from enquiries to staff queries and helping to organise events.
"I love getting to know the residents and hearing all their stories".